Table of Contents
Target Namespace
None
Element and Attribute Namespaces
Global element and attribute declarations belong to this schema's target namespace.
By default, local element declarations belong to this schema's target namespace.
By default, local attribute declarations belong to this schema's target namespace.
Schema Composition
This schema imports schema(s) from the following namespace(s):
This schema includes components from the following schema document(s):
Declared Namespaces
Schema Component Representation
<
xs:schema attributeFormDefault ="
qualified "
elementFormDefault ="
qualified ">
<xs:import namespace ="C " schemaLocation ="../OCISchemaBASE.xsd "/>
<xs:include schemaLocation ="../OCISchemaDataTypes.xsd "/>
<xs:include schemaLocation ="../OCISchemaSearchCriteria.xsd "/>
...
</
xs:schema >
Parent type:
None
Sub-types:
None
Name
AgentStatistics
Abstract
no
Documentation
Contains Call Center Agent statistics for a given time frame.
XML Instance Representation
<...>
<numberOfCallsHandled>
xs :int </numberOfCallsHandled>
[1]
<numberOfCallsUnanswered>
xs :int </numberOfCallsUnanswered>
[1]
<averageCallSeconds>
xs :int </averageCallSeconds>
[1]
<totalTalkSeconds>
xs :int </totalTalkSeconds>
[1]
<totalStaffedSeconds>
xs :int </totalStaffedSeconds>
[1]
</...>
Schema Component Representation
<
xs:complexType name ="
AgentStatistics ">
<
xs:sequence >
<
xs:element name ="
numberOfCallsHandled "
type ="
xs :int
"/>
<
xs:element name ="
numberOfCallsUnanswered "
type ="
xs :int
"/>
<
xs:element name ="
averageCallSeconds "
type ="
xs :int
"/>
<
xs:element name ="
totalTalkSeconds "
type ="
xs :int
"/>
<
xs:element name ="
totalStaffedSeconds "
type ="
xs :int
"/>
</
xs:sequence >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
CallCenterAgentAvailability
Abstract
no
Documentation
Specifies an agent's login state (availability) for a particular Call Center.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId>
UserId
</serviceUserId>
[1]
<available>
xs :boolean </available>
[1]
</...>
Schema Component Representation
<
xs:complexType name ="
CallCenterAgentAvailability ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
serviceUserId "
type ="
UserId
"/>
<
xs:element name ="
available "
type ="
xs :boolean
"/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
CallCenterAgentSettings
Abstract
no
Documentation
Specifies an agent's settings for a particular Call Center.
The skillLevel only applies to Premium agents.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId>
UserId
</serviceUserId>
[1]
<available>
xs :boolean </available>
[0..1]
</...>
Schema Component Representation
<
xs:complexType name ="
CallCenterAgentSettings ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
serviceUserId "
type ="
UserId
"/>
<
xs:element name ="
available "
type ="
xs :boolean
"
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
None
Sub-types:
None
Name
CallCenterAgentStatistics14sp9
Abstract
no
Documentation
Contains Call Center statistics for a specified agent.
XML Instance Representation
<...>
<agentUserId>
UserId
</agentUserId>
[1]
<available>
xs :boolean </available>
[1]
</...>
Schema Component Representation
<
xs:complexType name ="
CallCenterAgentStatistics14sp9 ">
<
xs:sequence >
<
xs:element name ="
agentUserId "
type ="
UserId
"/>
<
xs:element name ="
available "
type ="
xs :boolean
"/>
</
xs:sequence >
</
xs:complexType >
Parent type:
None
Sub-types:
None
Name
CallCenterAgentThresholdProfileReplacementNotificationEmailList
Abstract
no
Documentation
List of email addresses to which the Agent Threshold Profile email is sent. The list replaces a previously configured list.
Schema Component Representation
<
xs:complexType name ="
CallCenterAgentThresholdProfileReplacementNotificationEmailList ">
<
xs:sequence >
<
xs:element name ="
emailAddress "
type ="
EmailAddress
"
minOccurs ="
1 "
maxOccurs ="
8 "/>
</
xs:sequence >
</
xs:complexType >
Parent type:
None
Sub-types:
None
Name
CallCenterAgentUnavailableCodeStateModify
Abstract
no
Documentation
Contains a Call Center Agent Unavailable Code and its active state
XML Instance Representation
<...>
<isActive>
xs :boolean </isActive>
[1]
</...>
Schema Component Representation
<
xs:complexType name ="
CallCenterAgentUnavailableCodeStateModify ">
<
xs:sequence >
<
xs:element name ="
isActive "
type ="
xs :boolean
"/>
</
xs:sequence >
</
xs:complexType >
Parent type:
None
Sub-types:
None
Name
CallCenterQueueStatistics14sp9
Abstract
no
Documentation
Contains Call Center Queue statistics.
XML Instance Representation
<...>
<numberOfBusyOverflows>
xs :int </numberOfBusyOverflows>
[1]
<numberOfCallsAnswered>
xs :int </numberOfCallsAnswered>
[1]
<numberOfCallsAbandoned>
xs :int </numberOfCallsAbandoned>
[1]
<numberOfCallsTransferred>
xs :int </numberOfCallsTransferred>
[1]
<numberOfCallsTimedout>
xs :int </numberOfCallsTimedout>
[1]
<averageNumberOfAgentsTalking>
xs :decimal </averageNumberOfAgentsTalking>
[1]
<averageNumberOfAgentsStaffed>
xs :decimal </averageNumberOfAgentsStaffed>
[1]
<averageWaitSeconds>
xs :int </averageWaitSeconds>
[1]
<averageAbandonmentSeconds>
xs :int </averageAbandonmentSeconds>
[1]
</...>
Schema Component Representation
<
xs:complexType name ="
CallCenterQueueStatistics14sp9 ">
<
xs:sequence >
<
xs:element name ="
numberOfBusyOverflows "
type ="
xs :int
"/>
<
xs:element name ="
numberOfCallsAnswered "
type ="
xs :int
"/>
<
xs:element name ="
numberOfCallsAbandoned "
type ="
xs :int
"/>
<
xs:element name ="
numberOfCallsTransferred "
type ="
xs :int
"/>
<
xs:element name ="
numberOfCallsTimedout "
type ="
xs :int
"/>
<
xs:element name ="
averageNumberOfAgentsTalking "
type ="
xs :decimal
"/>
<
xs:element name ="
averageNumberOfAgentsStaffed "
type ="
xs :decimal
"/>
<
xs:element name ="
averageWaitSeconds "
type ="
xs :int
"/>
<
xs:element name ="
averageAbandonmentSeconds "
type ="
xs :int
"/>
</
xs:sequence >
</
xs:complexType >
Parent type:
None
Sub-types:
None
Name
CallCenterQueueThresholdReplacementNotificationEmailList
Abstract
no
Documentation
List of email addresses to which the Call Center Queue Threshold email is sent. The list replaces a previously configured list.
Schema Component Representation
<
xs:complexType name ="
CallCenterQueueThresholdReplacementNotificationEmailList ">
<
xs:sequence >
<
xs:element name ="
emailAddress "
type ="
EmailAddress
"
minOccurs ="
1 "
maxOccurs ="
8 "/>
</
xs:sequence >
</
xs:complexType >
Parent type:
None
Sub-types:
None
Name
CallCenterReplacementSkilledAgents
Abstract
no
Documentation
A list of agents grouped by skill levels.
Schema Component Representation
<
xs:complexType name ="
CallCenterReplacementSkilledAgents ">
<
xs:sequence >
</
xs:sequence >
</
xs:complexType >
Parent type:
None
Sub-types:
None
Name
CallCenterReportAbandonedCallThresholdReplacementList
Abstract
no
Documentation
A list of call center reporting abandoned call threshold seconds that replaces a previously configured list.
Schema Component Representation
<
xs:complexType name ="
CallCenterReportAbandonedCallThresholdReplacementList ">
<
xs:sequence >
</
xs:sequence >
</
xs:complexType >
Parent type:
None
Sub-types:
None
Name
CallCenterReportCurrentInterval
Abstract
no
Documentation
The call center enhanced reporting report current interval, for example, current week.
Schema Component Representation
<
xs:complexType name ="
CallCenterReportCurrentInterval ">
<
xs:sequence >
</
xs:sequence >
</
xs:complexType >
Parent type:
None
Sub-types:
None
Name
CallCenterReportDataTemplateInfo
Abstract
no
Documentation
Call center reporting data template info.
XML Instance Representation
<...>
<isRealtimeReport>
xs :boolean </isRealtimeReport>
[1]
</...>
Schema Component Representation
<
xs:complexType name ="
CallCenterReportDataTemplateInfo ">
<
xs:sequence >
<
xs:element name ="
isRealtimeReport "
type ="
xs :boolean
"/>
</
xs:sequence >
</
xs:complexType >
Parent type:
None
Sub-types:
None
Name
CallCenterReportDataTemplateQueryFilterValueReplacementList
Abstract
no
Documentation
A list of call center reporting data template query filter values that replaces a previously configured list.
By convention, an element of this type may be set nill to clear the list.
Schema Component Representation
<
xs:complexType name ="
CallCenterReportDataTemplateQueryFilterValueReplacementList ">
<
xs:sequence >
</
xs:sequence >
</
xs:complexType >
Parent type:
None
Sub-types:
None
Name
CallCenterReportInterval
Abstract
no
Documentation
Report interval for call center enhanced reporting scheduled reports.
XML Instance Representation
<...>
Start Choice [1]
End Choice
</...>
Schema Component Representation
<
xs:complexType name ="
CallCenterReportInterval ">
</
xs:complexType >
Parent type:
None
Sub-types:
None
Name
CallCenterReportIntervalDates
Abstract
no
Documentation
The call center enhanced reporting report interval, using dates.
XML Instance Representation
<...>
<startDate>
xs :date </startDate>
[1]
<endDate>
xs :date </endDate>
[1]
</...>
Schema Component Representation
<
xs:complexType name ="
CallCenterReportIntervalDates ">
<
xs:sequence >
<
xs:element name ="
startDate "
type ="
xs :date
"/>
<
xs:element name ="
startTime "
type ="
HourMinute
"/>
<
xs:element name ="
endDate "
type ="
xs :date
"/>
</
xs:sequence >
</
xs:complexType >
Parent type:
None
Sub-types:
None
Name
CallCenterReportPastInterval
Abstract
no
Documentation
The call center enhanced reporting report past interval, for example, last 24 month.
Schema Component Representation
<
xs:complexType name ="
CallCenterReportPastInterval ">
<
xs:sequence >
</
xs:sequence >
</
xs:complexType >
Parent type:
None
Sub-types:
None
Name
CallCenterReportReplacementEmailList
Abstract
no
Documentation
A list of call center reporting email addresses that replaces a previously configured list.
Schema Component Representation
<
xs:complexType name ="
CallCenterReportReplacementEmailList ">
<
xs:sequence >
<
xs:element name ="
emailAddress "
type ="
EmailAddress
"
minOccurs ="
1 "
maxOccurs ="
9 "/>
</
xs:sequence >
</
xs:complexType >
Parent type:
None
Sub-types:
None
Name
CallCenterReportSchedule
Abstract
no
Documentation
A schedule for call center enhanced reporting scheduled report. It can either be a fixed time schedule
or recurring schedule
XML Instance Representation
<...>
Start Choice [1]
End Choice
</...>
Schema Component Representation
<
xs:complexType name ="
CallCenterReportSchedule ">
</
xs:complexType >
Parent type:
None
Sub-types:
None
Name
CallCenterReportScheduleRecurrence
Abstract
no
Documentation
A recurring schedule for call center enhanced reporting scheduled report.
XML Instance Representation
<...>
<startDate>
xs :date </startDate>
[1]
</...>
Schema Component Representation
<
xs:complexType name ="
CallCenterReportScheduleRecurrence ">
<
xs:sequence >
<
xs:element name ="
timeZone "
type ="
TimeZone
"/>
<
xs:element name ="
startDate "
type ="
xs :date
"/>
<
xs:element name ="
scheduleTime "
type ="
HourMinute
"/>
<
xs:element name ="
recurrence "
type ="
Recurrence
"/>
</
xs:sequence >
</
xs:complexType >
Parent type:
None
Sub-types:
None
Name
CallCenterReportScheduleTime
Abstract
no
Documentation
A scheduled time for call center enhanced reporting scheduled report.
XML Instance Representation
<...>
<scheduleDate>
xs :date </scheduleDate>
[1]
</...>
Schema Component Representation
<
xs:complexType name ="
CallCenterReportScheduleTime ">
<
xs:sequence >
<
xs:element name ="
timeZone "
type ="
TimeZone
"/>
<
xs:element name ="
scheduleDate "
type ="
xs :date
"/>
<
xs:element name ="
scheduleTime "
type ="
HourMinute
"/>
</
xs:sequence >
</
xs:complexType >
Parent type:
None
Sub-types:
None
Name
CallCenterReportServiceLevelThresholdReplacementList
Abstract
no
Documentation
A list of call center reporting service level threshold seconds that replaces a previously configured list.
Schema Component Representation
<
xs:complexType name ="
CallCenterReportServiceLevelThresholdReplacementList ">
<
xs:sequence >
</
xs:sequence >
</
xs:complexType >
Parent type:
None
Sub-types:
None
Name
CallCenterRoutingPriorityOrder
Abstract
no
Documentation
Call center routing order
XML Instance Representation
<...>
<serviceUserId>
UserId
</serviceUserId>
[1]
</...>
Schema Component Representation
<
xs:complexType name ="
CallCenterRoutingPriorityOrder ">
<
xs:sequence >
<
xs:element name ="
serviceUserId "
type ="
UserId
"/>
</
xs:sequence >
</
xs:complexType >
Parent type:
None
Sub-types:
None
Name
CallCenterScheduledReportAgentSelection
Abstract
no
Documentation
Either all agents or list of agents.
XML Instance Representation
<...>
Start Choice [1]
<allAgent> true </allAgent> [1]
<agentUserId>
UserId
</agentUserId>
[1..100]
End Choice
</...>
Schema Component Representation
<
xs:complexType name ="
CallCenterScheduledReportAgentSelection ">
<
xs:choice >
<
xs:element name ="
allAgent "
type ="
xs :boolean
"
fixed ="
true "/>
<
xs:element name ="
agentUserId "
type ="
UserId
"
minOccurs ="
1 "
maxOccurs ="
100 "/>
</
xs:choice >
</
xs:complexType >
Parent type:
None
Sub-types:
None
Name
CallCenterScheduledReportAgentSelectionAdminRead
Abstract
no
Documentation
Either all agents or 2 list of agents: one for current and one for past (deleted) agents.
This is used when an admin reads a Scheduled Report.
Each agent table has the following column headings:
"User Id", "Last Name", "First Name", "Hiragana Last Name" and "Hiragana First Name".
XML Instance Representation
<...>
Start Choice [1]
<allAgent> true </allAgent> [1]
End Choice
</...>
Schema Component Representation
<
xs:complexType name ="
CallCenterScheduledReportAgentSelectionAdminRead ">
<
xs:choice >
<
xs:element name ="
allAgent "
type ="
xs :boolean
"
fixed ="
true "/>
<
xs:sequence >
<
xs:element name ="
currentAgentTable "
type ="
core :OCITable
"/>
</
xs:sequence >
</
xs:choice >
</
xs:complexType >
Parent type:
None
Sub-types:
None
Name
CallCenterScheduledReportAgentSelectionRead
Abstract
no
Documentation
Either all agents or list of agents.
The agent table has the following column headings:
"User Id", "Last Name", "First Name", "Hiragana Last Name" and "Hiragana First Name".
XML Instance Representation
<...>
Start Choice [1]
<allAgent> true </allAgent> [1]
End Choice
</...>
Schema Component Representation
<
xs:complexType name ="
CallCenterScheduledReportAgentSelectionRead ">
<
xs:choice >
<
xs:element name ="
allAgent "
type ="
xs :boolean
"
fixed ="
true "/>
</
xs:choice >
</
xs:complexType >
Parent type:
None
Sub-types:
None
Name
CallCenterScheduledReportCallCenterSelection
Abstract
no
Documentation
Either all call centers or list of call centers.
XML Instance Representation
<...>
Start Choice [1]
<allCallCenter> true </allCallCenter> [1]
<serviceUserId>
UserId
</serviceUserId>
[1..100]
End Choice
</...>
Schema Component Representation
<
xs:complexType name ="
CallCenterScheduledReportCallCenterSelection ">
<
xs:choice >
<
xs:element name ="
allCallCenter "
type ="
xs :boolean
"
fixed ="
true "/>
<
xs:element name ="
serviceUserId "
type ="
UserId
"
minOccurs ="
1 "
maxOccurs ="
100 "/>
</
xs:choice >
</
xs:complexType >
Parent type:
None
Sub-types:
None
Name
CallCenterScheduledReportCallCenterSelectionRead
Abstract
no
Documentation
User for admin read. Either all call centers or 2 lists of call centers: one for current and one for deleted call centers.
XML Instance Representation
<...>
Start Choice [1]
<allCallCenter> true </allCallCenter> [1]
<currentUserId>
UserId
</currentUserId>
[0..100]
<pastUserId>
UserId
</pastUserId>
[0..100]
End Choice
</...>
Schema Component Representation
<
xs:complexType name ="
CallCenterScheduledReportCallCenterSelectionRead ">
<
xs:choice >
<
xs:element name ="
allCallCenter "
type ="
xs :boolean
"
fixed ="
true "/>
<
xs:sequence >
<
xs:element name ="
currentUserId "
type ="
UserId
"
minOccurs ="
0 "
maxOccurs ="
100 "/>
<
xs:element name ="
pastUserId "
type ="
UserId
"
minOccurs ="
0 "
maxOccurs ="
100 "/>
</
xs:sequence >
</
xs:choice >
</
xs:complexType >
Parent type:
None
Sub-types:
None
Name
CallCenterScheduledReportDNISSelection
Abstract
no
Documentation
Either all DNIS under the specified Call Center or list of DNIS.
XML Instance Representation
<...>
<serviceUserId>
UserId
</serviceUserId>
[1]
Start Choice [1]
<allDNIS> true </allDNIS> [1]
End Choice
</...>
Schema Component Representation
<
xs:complexType name ="
CallCenterScheduledReportDNISSelection ">
<
xs:sequence >
<
xs:element name ="
serviceUserId "
type ="
UserId
"/>
<
xs:choice >
<
xs:element name ="
allDNIS "
type ="
xs :boolean
"
fixed ="
true "/>
<
xs:element name ="
name "
type ="
DNISName
"
minOccurs ="
1 "
maxOccurs ="
100 "/>
</
xs:choice >
</
xs:sequence >
</
xs:complexType >
Parent type:
None
Sub-types:
None
Name
CallCenterScheduledReportDNISSelectionRead
Abstract
no
Documentation
Either all DNIS under the specified Call Center or 2 lists of DNIS, one for current one for past (deleted).
XML Instance Representation
<...>
<serviceUserId>
UserId
</serviceUserId>
[1]
<deleted> true </deleted> [0..1]
Start Choice [1]
<allDNIS> true </allDNIS> [1]
<currentName>
DNISName
</currentName>
[0..100]
<pastName>
DNISName
</pastName>
[0..100]
End Choice
</...>
Schema Component Representation
<
xs:complexType name ="
CallCenterScheduledReportDNISSelectionRead ">
<
xs:sequence >
<
xs:element name ="
serviceUserId "
type ="
UserId
"/>
<
xs:element name ="
deleted "
type ="
xs :boolean
"
fixed ="
true "
minOccurs ="
0 "/>
<
xs:choice >
<
xs:element name ="
allDNIS "
type ="
xs :boolean
"
fixed ="
true "/>
<
xs:sequence >
<
xs:element name ="
currentName "
type ="
DNISName
"
minOccurs ="
0 "
maxOccurs ="
100 "/>
<
xs:element name ="
pastName "
type ="
DNISName
"
minOccurs ="
0 "
maxOccurs ="
100 "/>
</
xs:sequence >
</
xs:choice >
</
xs:sequence >
</
xs:complexType >
Parent type:
None
Sub-types:
None
Name
CallCenterScheduledReportServiceLevelInclusions
Abstract
no
Documentation
The call center enhanced reporting scheduled report inclusions related to the Service Level thresholds
XML Instance Representation
<...>
<includeOverflowTimeTransferedInServiceLevel>
xs :boolean </includeOverflowTimeTransferedInServiceLevel>
[1]
<includeOtherTransfersInServiceLevel>
xs :boolean </includeOtherTransfersInServiceLevel>
[1]
</...>
Schema Component Representation
<
xs:complexType name ="
CallCenterScheduledReportServiceLevelInclusions ">
<
xs:sequence >
<
xs:element name ="
includeOverflowTimeTransferedInServiceLevel "
type ="
xs :boolean
"/>
<
xs:element name ="
includeOtherTransfersInServiceLevel "
type ="
xs :boolean
"/>
</
xs:sequence >
</
xs:complexType >
Parent type:
None
Sub-types:
None
Name
CallCenterScheduledReportServiceLevelInclusionsModify
Abstract
no
Documentation
The call center enhanced reporting scheduled report modified inclusions related to the Service Level thresholds
XML Instance Representation
<...>
<includeOverflowTimeTransferedInServiceLevel>
xs :boolean </includeOverflowTimeTransferedInServiceLevel>
[0..1]
<includeOtherTransfersInServiceLevel>
xs :boolean </includeOtherTransfersInServiceLevel>
[0..1]
</...>
Schema Component Representation
<
xs:complexType name ="
CallCenterScheduledReportServiceLevelInclusionsModify ">
<
xs:sequence >
<
xs:element name ="
includeOverflowTimeTransferedInServiceLevel "
type ="
xs :boolean
"
minOccurs ="
0 "/>
<
xs:element name ="
includeOtherTransfersInServiceLevel "
type ="
xs :boolean
"
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:complexType >
Parent type:
None
Sub-types:
None
Name
CallCenterSkillAgentList
Abstract
no
Documentation
A list of agents for a particular skill Level.
XML Instance Representation
<...>
<agent>
UserId
</agent>
[0..*]
</...>
Schema Component Representation
<
xs:complexType name ="
CallCenterSkillAgentList ">
<
xs:sequence >
<
xs:element name ="
agent "
type ="
UserId
"
minOccurs ="
0 "
maxOccurs ="
unbounded "/>
</
xs:sequence >
</
xs:complexType >
Parent type:
None
Sub-types:
None
Name
CallCenterStatisticsRange
Abstract
no
Documentation
Statistics Range
XML Instance Representation
<...>
<start>
xs :dateTime </start>
[1]
<end>
xs :dateTime </end>
[0..1]
</...>
Schema Component Representation
<
xs:complexType name ="
CallCenterStatisticsRange ">
<
xs:sequence >
<
xs:element name ="
start "
type ="
xs :dateTime
"/>
<
xs:element name ="
end "
type ="
xs :dateTime
"
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:complexType >
Parent type:
None
Sub-types:
None
Name
CallDispositionCodeActivation
Abstract
no
Documentation
Contains a Call Center Call Disposition Code and its active state
XML Instance Representation
<...>
<isActive>
xs :boolean </isActive>
[1]
</...>
Schema Component Representation
<
xs:complexType name ="
CallDispositionCodeActivation ">
<
xs:sequence >
<
xs:element name ="
isActive "
type ="
xs :boolean
"/>
</
xs:sequence >
</
xs:complexType >
Parent type:
None
Sub-types:
None
Name
CallDispositionCodeWithLevel
Abstract
no
Documentation
Contains a Call Center Call Disposition Code and its Level
Schema Component Representation
<
xs:complexType name ="
CallDispositionCodeWithLevel ">
<
xs:sequence >
</
xs:sequence >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
EnterpriseCallCenterAgentThresholdDefaultProfileGetRequest
Abstract
no
Documentation
Gets an existing default Call Center Agent Threshold Profile in an Enterprise.
If includeAgentsTable is set to true, a table with the list of agents assigned to
the profile is included in the response. The search criteria is used to filter the
list of agents to be included in the table.
The response is either a EnterpriseCallCenterAgentThresholdDefaultProfileGetResponse or an ErrorResponse.
Application Data
<asDataModeSupported> true
</asDataModeSupported>
<hssDataModeSupported> false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
<includeAgentsTable>
xs :boolean </includeAgentsTable>
[1]
</...>
Schema Component Representation
<
xs:complexType name ="
EnterpriseCallCenterAgentThresholdDefaultProfileGetRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
includeAgentsTable "
type ="
xs :boolean
"/>
<
xs:element name ="
searchCriteriaUserId "
type ="
SearchCriteriaUserId
"
minOccurs ="
0 "
maxOccurs ="
unbounded "/>
<
xs:element name ="
searchCriteriaDn "
type ="
SearchCriteriaDn
"
minOccurs ="
0 "
maxOccurs ="
unbounded "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Name
EnterpriseCallCenterAgentThresholdDefaultProfileGetResponse
Abstract
no
Documentation
Response to the EnterpriseCallCenterAgentThresholdDefaultProfileGetRequest.
The agent table contains the agents assigned to the profile and
has column headings: "User Id", "Last Name",
"First Name", "Hiragana Last Name", "Hiragana First Name",
"Phone Number", "Extension", "Department", "Email Address";
Application Data
<asDataModeSupported> true
</asDataModeSupported>
<hssDataModeSupported> false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- '
OCIResponse
' super type was not found in this schema. Some elements and attributes may be missing. -->
<enableNotificationEmail>
xs :boolean </enableNotificationEmail>
[1]
<notificationEmailAddress>
EmailAddress
</notificationEmailAddress>
[0..8]
</...>
Schema Component Representation
<
xs:complexType name ="
EnterpriseCallCenterAgentThresholdDefaultProfileGetResponse ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIDataResponse
">
<
xs:sequence >
<
xs:element name ="
enableNotificationEmail "
type ="
xs :boolean
"/>
<
xs:element name ="
notificationEmailAddress "
type ="
EmailAddress
"
minOccurs ="
0 "
maxOccurs ="
8 "/>
<
xs:element name ="
agentTable "
type ="
core :OCITable
"
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
EnterpriseCallCenterAgentThresholdProfileAddAgentListRequest
Abstract
no
Documentation
Add agent(s) to a Agent Threshold Profile.
When an agent is assigned (added) to a profile, it is automatically unassigned (deleted) from the previous profile it was assigned to.
The response is either SuccessResponse or ErrorResponse.
Application Data
<asDataModeSupported> true
</asDataModeSupported>
<hssDataModeSupported> false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
<agentUserId>
UserId
</agentUserId>
[1..*]
</...>
Schema Component Representation
<
xs:complexType name ="
EnterpriseCallCenterAgentThresholdProfileAddAgentListRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
agentUserId "
type ="
UserId
"
minOccurs ="
1 "
maxOccurs ="
unbounded "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
EnterpriseCallCenterAgentThresholdProfileAddRequest
Abstract
no
Documentation
Add a new Call Center Agent Threshold Profile in an Enterprise.
The response is either a SuccessResponse or an ErrorResponse.
Application Data
<asDataModeSupported> true
</asDataModeSupported>
<hssDataModeSupported> false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
<enableNotificationEmail>
xs :boolean </enableNotificationEmail>
[1]
<notificationEmailAddress>
EmailAddress
</notificationEmailAddress>
[0..8]
<agentUserId>
UserId
</agentUserId>
[0..*]
</...>
Schema Component Representation
<
xs:complexType name ="
EnterpriseCallCenterAgentThresholdProfileAddRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
enableNotificationEmail "
type ="
xs :boolean
"/>
<
xs:element name ="
notificationEmailAddress "
type ="
EmailAddress
"
minOccurs ="
0 "
maxOccurs ="
8 "/>
<
xs:element name ="
agentUserId "
type ="
UserId
"
minOccurs ="
0 "
maxOccurs ="
unbounded "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
EnterpriseCallCenterAgentThresholdProfileDeleteAgentListRequest
Abstract
no
Documentation
Delete agent(s) from a Agent Threshold Profile.
Agents cannot be unassigned (deleted) directly from the default profile, they need to be assigned (added) to a different profile.
The response is either SuccessResponse or ErrorResponse.
Application Data
<asDataModeSupported> true
</asDataModeSupported>
<hssDataModeSupported> false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
<agentUserId>
UserId
</agentUserId>
[1..*]
</...>
Schema Component Representation
<
xs:complexType name ="
EnterpriseCallCenterAgentThresholdProfileDeleteAgentListRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
agentUserId "
type ="
UserId
"
minOccurs ="
1 "
maxOccurs ="
unbounded "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
EnterpriseCallCenterAgentThresholdProfileDeleteRequest
Abstract
no
Documentation
Deletes an existing Call Center Agent Threshold Profile in an Enterprise.
The default profile cannot be deleted.
The response is either a SuccessResponse or an ErrorResponse.
Application Data
<asDataModeSupported> true
</asDataModeSupported>
<hssDataModeSupported> false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<
xs:complexType name ="
EnterpriseCallCenterAgentThresholdProfileDeleteRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
EnterpriseCallCenterAgentThresholdProfileGetAvailableAgentListRequest
Abstract
no
Documentation
Get the list of all Agents in the Enterprise that can be assigned to a given Call Center Agent Threshold Profile in an Enterprise.
An agent is available to be assigned to a given Agent Threshold Profile if it is a Call Center Standard or Call Center Premium agent
and the agent is not yet assigned to the profile.
The available agent list for a new Call Center Agent Threshold profile can be obtained by not setting the excludeAgentsAssignedToProfileName.
When the excludeAgentsAssignedToProfileName is specified, all agents already assigned to the specified profile are not included in the response, even if the search
criterion element searchCriteriaAgentThresholdProfile is specified using the same profile name.
The response is either a EnterpriseCallCenterAgentThresholdProfileGetAvailableAgentListResponse or an ErrorResponse.
Application Data
<asDataModeSupported> true
</asDataModeSupported>
<hssDataModeSupported> false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<
xs:complexType name ="
EnterpriseCallCenterAgentThresholdProfileGetAvailableAgentListRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
searchCriteriaUserId "
type ="
SearchCriteriaUserId
"
minOccurs ="
0 "
maxOccurs ="
unbounded "/>
<
xs:element name ="
searchCriteriaDn "
type ="
SearchCriteriaDn
"
minOccurs ="
0 "
maxOccurs ="
unbounded "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Name
EnterpriseCallCenterAgentThresholdProfileGetAvailableAgentListResponse
Abstract
no
Documentation
Response to the EnterpriseCallCenterAgentThresholdProfileGetAvailableAgentListRequest.
Contains a table with column headings: "User Id", "Last Name",
"First Name", "Hiragana Last Name", "Hiragana First Name",
"Phone Number", "Extension", "Department", "Email Address", "Agent Threshold Profile";
Application Data
<asDataModeSupported> true
</asDataModeSupported>
<hssDataModeSupported> false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- '
OCIResponse
' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<
xs:complexType name ="
EnterpriseCallCenterAgentThresholdProfileGetAvailableAgentListResponse ">
<
xs:complexContent >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
EnterpriseCallCenterAgentThresholdProfileGetListRequest
Abstract
no
Documentation
Get the list of Call Center Agent Threshold Profiles in the Enterprise.
The response is either EnterpriseCallCenterAgentThresholdProfileGetListResponse or ErrorResponse.
Application Data
<asDataModeSupported> true
</asDataModeSupported>
<hssDataModeSupported> false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<
xs:complexType name ="
EnterpriseCallCenterAgentThresholdProfileGetListRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Name
EnterpriseCallCenterAgentThresholdProfileGetListResponse
Abstract
no
Documentation
Response to the EnterpriseCallCenterAgentThresholdProfileGetListRequest.
Contains a table with all the Call Center Agent Threshold Profiles in the Enterprise.
The column headings are: "Default", "Name", "Description".
Application Data
<asDataModeSupported> true
</asDataModeSupported>
<hssDataModeSupported> false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- '
OCIResponse
' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<
xs:complexType name ="
EnterpriseCallCenterAgentThresholdProfileGetListResponse ">
<
xs:complexContent >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
EnterpriseCallCenterAgentThresholdProfileGetRequest
Abstract
no
Documentation
Gets an existing non-default Call Center Agent Threshold Profile in an Enterprise.
The response is either a EnterpriseCallCenterAgentThresholdProfileGetResponse or an ErrorResponse.
Application Data
<asDataModeSupported> true
</asDataModeSupported>
<hssDataModeSupported> false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<
xs:complexType name ="
EnterpriseCallCenterAgentThresholdProfileGetRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Name
EnterpriseCallCenterAgentThresholdProfileGetResponse
Abstract
no
Documentation
Response to the EnterpriseCallCenterAgentThresholdProfileGetRequest.
The agentTable contains the agents assigned to the profile and has the column headings:
"User Id", "Group Id", "Last Name", "First Name", "Hiragana Last Name", "Hiragana First Name",
"Phone Number", "Extension", "Department", "Email Address";
Application Data
<asDataModeSupported> true
</asDataModeSupported>
<hssDataModeSupported> false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- '
OCIResponse
' super type was not found in this schema. Some elements and attributes may be missing. -->
<enableNotificationEmail>
xs :boolean </enableNotificationEmail>
[1]
<notificationEmailAddress>
EmailAddress
</notificationEmailAddress>
[0..8]
</...>
Schema Component Representation
<
xs:complexType name ="
EnterpriseCallCenterAgentThresholdProfileGetResponse ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIDataResponse
">
<
xs:sequence >
<
xs:element name ="
enableNotificationEmail "
type ="
xs :boolean
"/>
<
xs:element name ="
notificationEmailAddress "
type ="
EmailAddress
"
minOccurs ="
0 "
maxOccurs ="
8 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
EnterpriseCallCenterAgentThresholdProfileModifyRequest
Abstract
no
Documentation
Modifies an existing Call Center Agent Threshold Profile in the Enterprise.
The response is either a SuccessResponse or an ErrorResponse.
Application Data
<asDataModeSupported> true
</asDataModeSupported>
<hssDataModeSupported> false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
<enableNotificationEmail>
xs :boolean </enableNotificationEmail>
[0..1]
</...>
Schema Component Representation
<
xs:complexType name ="
EnterpriseCallCenterAgentThresholdProfileModifyRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
enableNotificationEmail "
type ="
xs :boolean
"
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
EnterpriseCallCenterAgentUnavailableCodeAddRequest
Abstract
no
Documentation
Add a Call Center Agent Unavailable Code.
The response is either SuccessResponse or ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
<isActive>
xs :boolean </isActive>
[1]
</...>
Schema Component Representation
<
xs:complexType name ="
EnterpriseCallCenterAgentUnavailableCodeAddRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
isActive "
type ="
xs :boolean
"/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
EnterpriseCallCenterAgentUnavailableCodeDeleteRequest
Abstract
no
Documentation
Delete a Call Center Agent Unavailable Code.
The response is either SuccessResponse or ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<
xs:complexType name ="
EnterpriseCallCenterAgentUnavailableCodeDeleteRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
EnterpriseCallCenterAgentUnavailableCodeGetListRequest
Abstract
no
Documentation
Get the list of Call Center Agent Unavailable Codes.
The response is either EnterpriseCallCenterAgentUnavailableCodeGetListResponse or ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<
xs:complexType name ="
EnterpriseCallCenterAgentUnavailableCodeGetListRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Name
EnterpriseCallCenterAgentUnavailableCodeGetListResponse
Abstract
no
Documentation
Response to the EnterpriseCallCenterAgentUnavailableCodeGetListRequest.
Contains a table with column headings: "Is Active", "Code", "Description".
XML Instance Representation
<...>
<!-- '
OCIResponse
' super type was not found in this schema. Some elements and attributes may be missing. -->
<unavailableCodesTable>
core :OCITable
</unavailableCodesTable>
[1]
</...>
Schema Component Representation
<
xs:complexType name ="
EnterpriseCallCenterAgentUnavailableCodeGetListResponse ">
<
xs:complexContent >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
EnterpriseCallCenterAgentUnavailableCodeGetRequest
Abstract
no
Documentation
Get a Call Center Agent Unavailable Code.
The response is either EnterpriseCallCenterAgentUnavailableCodeGetResponse or ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<
xs:complexType name ="
EnterpriseCallCenterAgentUnavailableCodeGetRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Name
EnterpriseCallCenterAgentUnavailableCodeGetResponse
Abstract
no
Documentation
Response to the EnterpriseCallCenterAgentUnavailableCodeGetRequest
XML Instance Representation
<...>
<!-- '
OCIResponse
' super type was not found in this schema. Some elements and attributes may be missing. -->
<isActive>
xs :boolean </isActive>
[1]
</...>
Schema Component Representation
<
xs:complexType name ="
EnterpriseCallCenterAgentUnavailableCodeGetResponse ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIDataResponse
">
<
xs:sequence >
<
xs:element name ="
isActive "
type ="
xs :boolean
"/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
EnterpriseCallCenterAgentUnavailableCodeModifyRequest
Abstract
no
Documentation
Modify a Call Center Agent Unavailable Code.
The response is either SuccessResponse or ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
<isActive>
xs :boolean </isActive>
[0..1]
</...>
Schema Component Representation
<
xs:complexType name ="
EnterpriseCallCenterAgentUnavailableCodeModifyRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
isActive "
type ="
xs :boolean
"
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
EnterpriseCallCenterAgentUnavailableCodeSettingsGetRequest17sp4
Abstract
no
Documentation
Request the enterprise level data associated with Call Center Agents Unavailable Code Settings.
The response is either an EnterpriseCallCenterAgentUnavailableCodeSettingsGetResponse17sp4 or an
ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<
xs:complexType name ="
EnterpriseCallCenterAgentUnavailableCodeSettingsGetRequest17sp4 ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Name
EnterpriseCallCenterAgentUnavailableCodeSettingsGetResponse17sp4
Abstract
no
Documentation
Response to EnterpriseCallCenterAgentUnavailableCodeSettingsGetRequest17sp4.
XML Instance Representation
<...>
<!-- '
OCIResponse
' super type was not found in this schema. Some elements and attributes may be missing. -->
<enableAgentUnavailableCodes>
xs :boolean </enableAgentUnavailableCodes>
[1]
<forceUseOfAgentUnavailableCodes>
xs :boolean </forceUseOfAgentUnavailableCodes>
[1]
</...>
Schema Component Representation
<
xs:complexType name ="
EnterpriseCallCenterAgentUnavailableCodeSettingsGetResponse17sp4 ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIDataResponse
">
<
xs:sequence >
<
xs:element name ="
enableAgentUnavailableCodes "
type ="
xs :boolean
"/>
<
xs:element name ="
forceUseOfAgentUnavailableCodes "
type ="
xs :boolean
"/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
EnterpriseCallCenterAgentUnavailableCodeSettingsModifyRequest
Abstract
no
Documentation
Modify the enterprise level data associated with Call Center Agents Unavailable Code Settings.
The response is either a SuccessResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
<enableAgentUnavailableCodes>
xs :boolean </enableAgentUnavailableCodes>
[0..1]
<forceUseOfAgentUnavailableCodes>
xs :boolean </forceUseOfAgentUnavailableCodes>
[0..1]
</...>
Schema Component Representation
<
xs:complexType name ="
EnterpriseCallCenterAgentUnavailableCodeSettingsModifyRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
enableAgentUnavailableCodes "
type ="
xs :boolean
"
minOccurs ="
0 "/>
<
xs:element name ="
forceUseOfAgentUnavailableCodes "
type ="
xs :boolean
"
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
EnterpriseCallCenterCallDispositionCodeAddRequest
Abstract
no
Documentation
Add a Call Center Call Disposition Code.
The response is either SuccessResponse or ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
<isActive>
xs :boolean </isActive>
[1]
</...>
Schema Component Representation
<
xs:complexType name ="
EnterpriseCallCenterCallDispositionCodeAddRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
isActive "
type ="
xs :boolean
"/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
EnterpriseCallCenterCallDispositionCodeDeleteRequest
Abstract
no
Documentation
Delete a Call Center Call Disposition Code.
The response is either SuccessResponse or ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<
xs:complexType name ="
EnterpriseCallCenterCallDispositionCodeDeleteRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
EnterpriseCallCenterCallDispositionCodeGetListRequest
Abstract
no
Documentation
Get the list of Call Center Call Disposition Codes.
The response is either EnterpriseCallCenterCallDispositionCodeGetListResponse or ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<
xs:complexType name ="
EnterpriseCallCenterCallDispositionCodeGetListRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Name
EnterpriseCallCenterCallDispositionCodeGetListResponse
Abstract
no
Documentation
Response to the EnterpriseCallCenterCallDispositionCodeGetListRequest.
Contains a table with column headings: "Is Active", "Code", "Description".
XML Instance Representation
<...>
<!-- '
OCIResponse
' super type was not found in this schema. Some elements and attributes may be missing. -->
<dispositionCodesTable>
core :OCITable
</dispositionCodesTable>
[1]
</...>
Schema Component Representation
<
xs:complexType name ="
EnterpriseCallCenterCallDispositionCodeGetListResponse ">
<
xs:complexContent >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
EnterpriseCallCenterCallDispositionCodeGetRequest
Abstract
no
Documentation
Get a Call Center Call Disposition Code.
The response is either EnterpriseCallCenterCallDispositionCodeGetResponse or ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<
xs:complexType name ="
EnterpriseCallCenterCallDispositionCodeGetRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Name
EnterpriseCallCenterCallDispositionCodeGetResponse
Abstract
no
Documentation
Response to the EnterpriseCallCenterCallDispositionCodeGetRequest
XML Instance Representation
<...>
<!-- '
OCIResponse
' super type was not found in this schema. Some elements and attributes may be missing. -->
<isActive>
xs :boolean </isActive>
[1]
</...>
Schema Component Representation
<
xs:complexType name ="
EnterpriseCallCenterCallDispositionCodeGetResponse ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIDataResponse
">
<
xs:sequence >
<
xs:element name ="
isActive "
type ="
xs :boolean
"/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
EnterpriseCallCenterCallDispositionCodeGetUsageListRequest
Abstract
no
Documentation
Get the list of Call Centers and Route Points using the specified disposition code.
The response is either EnterpriseCallCenterCallDispositionCodeGetUsageListResponse or ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<
xs:complexType name ="
EnterpriseCallCenterCallDispositionCodeGetUsageListRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Name
EnterpriseCallCenterCallDispositionCodeGetUsageListResponse
Abstract
no
Documentation
Response to the EnterpriseCallCenterCallDispositionCodeGetUsageListRequest.
The Type column contains either "Call Center" or "Route Point".
Contains a table with column headings: "Group Id", "Id", "Name" and "Type".
XML Instance Representation
<...>
<!-- '
OCIResponse
' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<
xs:complexType name ="
EnterpriseCallCenterCallDispositionCodeGetUsageListResponse ">
<
xs:complexContent >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
EnterpriseCallCenterCallDispositionCodeModifyActiveListRequest
Abstract
no
Documentation
Request to set the active status of Call Center Call Disposition Codes.
The response is either a SuccessResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<
xs:complexType name ="
EnterpriseCallCenterCallDispositionCodeModifyActiveListRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
EnterpriseCallCenterCallDispositionCodeModifyRequest
Abstract
no
Documentation
Modify a Call Center Call Disposition Code.
The response is either SuccessResponse or ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
<isActive>
xs :boolean </isActive>
[0..1]
</...>
Schema Component Representation
<
xs:complexType name ="
EnterpriseCallCenterCallDispositionCodeModifyRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
isActive "
type ="
xs :boolean
"
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
EnterpriseCallCenterCurrentAndPastAgentGetListRequest
Abstract
no
Documentation
Request to all the current and past agents in the enterprise.
The searchCriteriaExactUserGroup does not apply to past agents.
The response is either EnterpriseCallCenterCurrentAndPastAgentGetListResponse or ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<
xs:complexType name ="
EnterpriseCallCenterCurrentAndPastAgentGetListRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
searchCriteriaUserId "
type ="
SearchCriteriaUserId
"
minOccurs ="
0 "
maxOccurs ="
unbounded "/>
<
xs:element name ="
searchCriteriaDn "
type ="
SearchCriteriaDn
"
minOccurs ="
0 "
maxOccurs ="
unbounded "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Name
EnterpriseCallCenterCurrentAndPastAgentGetListResponse
Abstract
no
Documentation
Response to the EnterpriseCallCenterCurrentAndPastAgentGetListRequest.
Contains a table with column headings: "User Id", "Last Name", "First Name", "Hiragana Last Name", "Hiragana First Name",
"Phone Number", "Extension", "Department", "Email Address".
XML Instance Representation
<...>
<!-- '
OCIResponse
' super type was not found in this schema. Some elements and attributes may be missing. -->
<deletedAgentUserTable>
core :OCITable
</deletedAgentUserTable>
[1]
</...>
Schema Component Representation
<
xs:complexType name ="
EnterpriseCallCenterCurrentAndPastAgentGetListResponse ">
<
xs:complexContent >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
EnterpriseCallCenterCurrentAndPastCallCenterGetListRequest
Abstract
no
Documentation
Request to get all the current and past call centers for the enterprise.
The searchCriteriaExactUserGroup does not apply to past call centers.
The response is either EnterpriseCallCenterCurrentAndPastCallCenterGetListResponse or ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
<isPremiumOnly>
xs :boolean </isPremiumOnly>
[0..1]
</...>
Schema Component Representation
<
xs:complexType name ="
EnterpriseCallCenterCurrentAndPastCallCenterGetListRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
isPremiumOnly "
type ="
xs :boolean
"
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Name
EnterpriseCallCenterCurrentAndPastCallCenterGetListResponse
Abstract
no
Documentation
Response to the EnterpriseCallCenterCurrentAndPastCallCenterGetListRequest.
XML Instance Representation
<...>
<!-- '
OCIResponse
' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId>
UserId
</serviceUserId>
[0..*]
<deletedServiceUserId>
UserId
</deletedServiceUserId>
[0..*]
</...>
Schema Component Representation
<
xs:complexType name ="
EnterpriseCallCenterCurrentAndPastCallCenterGetListResponse ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIDataResponse
">
<
xs:sequence >
<
xs:element name ="
serviceUserId "
type ="
UserId
"
minOccurs ="
0 "
maxOccurs ="
unbounded "/>
<
xs:element name ="
deletedServiceUserId "
type ="
UserId
"
minOccurs ="
0 "
maxOccurs ="
unbounded "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
EnterpriseCallCenterCurrentAndPastDNISGetListRequest
Abstract
no
Documentation
Request to get all the past and current DNIS for the Call Center for the enterprise.
The response is either EnterpriseCallCenterCurrentAndPastDNISGetListResponse or ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId>
UserId
</serviceUserId>
[1]
</...>
Schema Component Representation
<
xs:complexType name ="
EnterpriseCallCenterCurrentAndPastDNISGetListRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
serviceUserId "
type ="
UserId
"/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Name
EnterpriseCallCenterCurrentAndPastDNISGetListResponse
Abstract
no
Documentation
Response to the EnterpriseCallCenterCurrentAndPastDNISGetListRequest.
XML Instance Representation
<...>
<!-- '
OCIResponse
' super type was not found in this schema. Some elements and attributes may be missing. -->
<deletedName>
DNISName
</deletedName>
[0..*]
</...>
Schema Component Representation
<
xs:complexType name ="
EnterpriseCallCenterCurrentAndPastDNISGetListResponse ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIDataResponse
">
<
xs:sequence >
<
xs:element name ="
name "
type ="
DNISName
"
minOccurs ="
0 "
maxOccurs ="
unbounded "/>
<
xs:element name ="
deletedName "
type ="
DNISName
"
minOccurs ="
0 "
maxOccurs ="
unbounded "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
EnterpriseCallCenterEnhancedReportingBrandingGetRequest
Abstract
no
Documentation
Request to get the enterprise branding information.
The response is either EnterpriseCallCenterEnhancedReportingBrandingGetResponse or ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<
xs:complexType name ="
EnterpriseCallCenterEnhancedReportingBrandingGetRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Name
EnterpriseCallCenterEnhancedReportingBrandingGetResponse
Abstract
no
Documentation
Response to the EnterpriseCallCenterEnhancedReportingBrandingGetRequest.
XML Instance Representation
<...>
<!-- '
OCIResponse
' super type was not found in this schema. Some elements and attributes may be missing. -->
<brandingFileDescription>
FileDescription
</brandingFileDescription>
[0..1]
</...>
Schema Component Representation
<
xs:complexType name ="
EnterpriseCallCenterEnhancedReportingBrandingGetResponse ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIDataResponse
">
<
xs:sequence >
<
xs:element name ="
brandingFileDescription "
type ="
FileDescription
"
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
EnterpriseCallCenterEnhancedReportingBrandingModifyRequest
Abstract
no
Documentation
Request to modify the enterprise branding configuration.
The response is either SuccessResponse or ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<
xs:complexType name ="
EnterpriseCallCenterEnhancedReportingBrandingModifyRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
EnterpriseCallCenterEnhancedReportingGetAvailableReportTemplateListRequest
Abstract
no
Documentation
Request to get all enabled call center report template for an enterprise.
The response is either an EnterpriseCallCenterEnhancedReportingGetAvailableReportTemplateListResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<
xs:complexType name ="
EnterpriseCallCenterEnhancedReportingGetAvailableReportTemplateListRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Name
EnterpriseCallCenterEnhancedReportingGetAvailableReportTemplateListResponse
Abstract
no
Documentation
Response to EnterpriseCallCenterEnhancedReportingGetAvailableReportTemplateListRequest.
Contains a table with column headings: "Name", "Description" and "Level", "Is Agent Required",
"Is Call Center Required", "Is Call Center Dnis Required", "Is Real Time Report", "Is Sampling Period Required",
"Call Completion Threshold Parameter", "Short Duration Threshold Parameter",
"Service Level Threshold Parameter", "Service Level Inclusions Parameter", "Service Level Objective Threshold Parameter",
"Abandoned Call Threshold Parameter", "Service Level Threshold Parameter Number",
"Abandoned Call Threshold Parameter Number" and "Scope".
The possible values for "Level" are "System" and "Enterprise".
The possible values for "Is Agent Required", "Is Call Center Required", "Is Call Center Dnis Required", "Is Real Time Report" and
"Is Sampling Period Required" are "true" and "false".
The possible values for "Call Completion Threshold Parameter", "Short Duration Threshold Parameter",
"Service Level Threshold Parameter", "Service Level Inclusions Parameter", "Service Level Objective Threshold Parameter"
and "Abandoned Call Threshold Parameter" are "Required", "Hidden" and "Does Not Apply".
The possible values for "Scope" are "Supervisor Only" and "Supervisor and Agent".
XML Instance Representation
<...>
<!-- '
OCIResponse
' super type was not found in this schema. Some elements and attributes may be missing. -->
<reportTemplateTable>
core :OCITable
</reportTemplateTable>
[1]
</...>
Schema Component Representation
<
xs:complexType name ="
EnterpriseCallCenterEnhancedReportingGetAvailableReportTemplateListResponse ">
<
xs:complexContent >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
EnterpriseCallCenterEnhancedReportingGetRequest19
Abstract
no
Documentation
Request to get an enterprise level call center enhanced reporting setting.
The response is either an EnterpriseCallCenterEnhancedReportingGetResponse19 or an ErrorResponse.
Application Data
<asDataModeSupported> true
</asDataModeSupported>
<hssDataModeSupported> false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<
xs:complexType name ="
EnterpriseCallCenterEnhancedReportingGetRequest19 ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Name
EnterpriseCallCenterEnhancedReportingGetResponse19
Abstract
no
Documentation
Response to EnterpriseCallCenterEnhancedReportingGetRequest19.
Application Data
<asDataModeSupported> true
</asDataModeSupported>
<hssDataModeSupported> false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- '
OCIResponse
' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<
xs:complexType name ="
EnterpriseCallCenterEnhancedReportingGetResponse19 ">
<
xs:complexContent >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
EnterpriseCallCenterEnhancedReportingModifyRequest19
Abstract
no
Documentation
Request to modify enterprise level call center enhanced reporting settings.
The response is either a SuccessResponse or an ErrorResponse.
Application Data
<asDataModeSupported> true
</asDataModeSupported>
<hssDataModeSupported> false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<
xs:complexType name ="
EnterpriseCallCenterEnhancedReportingModifyRequest19 ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
EnterpriseCallCenterEnhancedReportingReportTemplateAddRequest
Abstract
no
Documentation
Request to add an Enterprise level call center report template.
The response is either a SuccessResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
<isEnabled>
xs :boolean </isEnabled>
[1]
<isRealtimeReport>
xs :boolean </isRealtimeReport>
[0..1]
</...>
Schema Component Representation
<
xs:complexType name ="
EnterpriseCallCenterEnhancedReportingReportTemplateAddRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
isEnabled "
type ="
xs :boolean
"/>
<
xs:element name ="
isRealtimeReport "
type ="
xs :boolean
"
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
EnterpriseCallCenterEnhancedReportingReportTemplateDeleteRequest
Abstract
no
Documentation
Request to delete an enterprise level call center report template.
The response is either a SuccessResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<
xs:complexType name ="
EnterpriseCallCenterEnhancedReportingReportTemplateDeleteRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
EnterpriseCallCenterEnhancedReportingReportTemplateGetListRequest
Abstract
no
Documentation
Request to get enterprise level call center report template list.
The response is either an EnterpriseCallCenterEnhancedReportingReportTemplateGetListResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<
xs:complexType name ="
EnterpriseCallCenterEnhancedReportingReportTemplateGetListRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Name
EnterpriseCallCenterEnhancedReportingReportTemplateGetListResponse
Abstract
no
Documentation
Response to EnterpriseCallCenterEnhancedReportingReportTemplateGetListRequest.
Contains a table with column headings: "Name", "Description", "Type" and "Enabled".
XML Instance Representation
<...>
<!-- '
OCIResponse
' super type was not found in this schema. Some elements and attributes may be missing. -->
<reportTemplateTable>
core :OCITable
</reportTemplateTable>
[1]
</...>
Schema Component Representation
<
xs:complexType name ="
EnterpriseCallCenterEnhancedReportingReportTemplateGetListResponse ">
<
xs:complexContent >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
EnterpriseCallCenterEnhancedReportingReportTemplateGetRequest
Abstract
no
Documentation
Request to get an enterprise level call center report template.
The response is either an EnterpriseCallCenterEnhancedReportingReportTemplateGetResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<
xs:complexType name ="
EnterpriseCallCenterEnhancedReportingReportTemplateGetRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Name
EnterpriseCallCenterEnhancedReportingReportTemplateGetResponse
Abstract
no
Documentation
Response to EnterpriseCallCenterEnhancedReportingReportTemplateGetRequest.
XML Instance Representation
<...>
<!-- '
OCIResponse
' super type was not found in this schema. Some elements and attributes may be missing. -->
<isEnabled>
xs :boolean </isEnabled>
[1]
<isRealtimeReport>
xs :boolean </isRealtimeReport>
[0..1]
</...>
Schema Component Representation
<
xs:complexType name ="
EnterpriseCallCenterEnhancedReportingReportTemplateGetResponse ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIDataResponse
">
<
xs:sequence >
<
xs:element name ="
isEnabled "
type ="
xs :boolean
"/>
<
xs:element name ="
isRealtimeReport "
type ="
xs :boolean
"
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
EnterpriseCallCenterEnhancedReportingReportTemplateModifyRequest
Abstract
no
Documentation
Request to modify an enterprise level call center report template.
The response is either a SuccessResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
<isEnabled>
xs :boolean </isEnabled>
[0..1]
<isRealtimeReport>
xs :boolean </isRealtimeReport>
[0..1]
</...>
Schema Component Representation
<
xs:complexType name ="
EnterpriseCallCenterEnhancedReportingReportTemplateModifyRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
isEnabled "
type ="
xs :boolean
"
minOccurs ="
0 "/>
<
xs:element name ="
isRealtimeReport "
type ="
xs :boolean
"
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
EnterpriseCallCenterEnhancedReportingScheduledReportAddRequest
Abstract
no
Documentation
Request to add an enterprise level call center reporting scheduled report.
The response is either a SuccessResponse or an ErrorResponse.
The startDate element is adjusted to the first occurrence of the recurrent schedule that comes at or after startDate.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
<startDayOfWeek>
DayOfWeek
</startDayOfWeek>
[0..1]
<reportTimeZone>
TimeZone
</reportTimeZone>
[1]
Start Choice [0..1]
End Choice
</...>
Schema Component Representation
<
xs:complexType name ="
EnterpriseCallCenterEnhancedReportingScheduledReportAddRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
startDayOfWeek "
type ="
DayOfWeek
"
minOccurs ="
0 "/>
<
xs:element name ="
reportTimeZone "
type ="
TimeZone
"/>
<
xs:choice minOccurs ="
0 ">
</
xs:choice >
<
xs:element name ="
emailAddress "
type ="
EmailAddress
"
minOccurs ="
1 "
maxOccurs ="
9 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
EnterpriseCallCenterEnhancedReportingScheduledReportDeleteRequest
Abstract
no
Documentation
Request to delete an enterprise level call center reporting scheduled report.
The response is either a SuccessResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<
xs:complexType name ="
EnterpriseCallCenterEnhancedReportingScheduledReportDeleteRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
EnterpriseCallCenterEnhancedReportingScheduledReportGetActiveListRequest
Abstract
no
Documentation
Request to get a list of active enterprise level call center reporting scheduled reports.
The response is either an EnterpriseCallCenterEnhancedReportingScheduledReportGetActiveListResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<
xs:complexType name ="
EnterpriseCallCenterEnhancedReportingScheduledReportGetActiveListRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Name
EnterpriseCallCenterEnhancedReportingScheduledReportGetActiveListResponse
Abstract
no
Documentation
Response to EnterpriseCallCenterEnhancedReportingScheduledReportGetActiveListRequest.
Contains a table with column headings : "Schedule Name", "Description", "Created By",
"Is Supervisor Report", "Report Template Name", "Report Template Level" and "Recurring".
The "Created By" can be either "Administrator" or user id if created by supervisor.
The possible values for "Recurring" are "None", "Daily", "Weekly", "Monthly" and "Yearly".
The possible values for "Report Level" are "System" and "Enterprise".
XML Instance Representation
<...>
<!-- '
OCIResponse
' super type was not found in this schema. Some elements and attributes may be missing. -->
<scheduledReportTable>
core :OCITable
</scheduledReportTable>
[1]
</...>
Schema Component Representation
<
xs:complexType name ="
EnterpriseCallCenterEnhancedReportingScheduledReportGetActiveListResponse ">
<
xs:complexContent >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
EnterpriseCallCenterEnhancedReportingScheduledReportGetCompletedListRequest
Abstract
no
Documentation
Request to get a list of completed enterprise level call center reporting scheduled reports.
The response is either an EnterpriseCallCenterEnhancedReportingScheduledReportGetCompletedListResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<
xs:complexType name ="
EnterpriseCallCenterEnhancedReportingScheduledReportGetCompletedListRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Name
EnterpriseCallCenterEnhancedReportingScheduledReportGetCompletedListResponse
Abstract
no
Documentation
Response to EnterpriseCallCenterEnhancedReportingScheduledReportGetCompletedListRequest
Contains a table with column headings : "Schedule Name", "Description", "Created By",
"Is Supervisor Report", "Report Template Name", "Report Template Level" and "Recurring".
The "Created By" can be either "Administrator" or user id if created by supervisor.
The possible values for "Recurring" are "None", "Daily", "Weekly", "Monthly" and "Yearly".
The possible values for "Report Level" are "System" and "Enterprise".
XML Instance Representation
<...>
<!-- '
OCIResponse
' super type was not found in this schema. Some elements and attributes may be missing. -->
<scheduledReportTable>
core :OCITable
</scheduledReportTable>
[1]
</...>
Schema Component Representation
<
xs:complexType name ="
EnterpriseCallCenterEnhancedReportingScheduledReportGetCompletedListResponse ">
<
xs:complexContent >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
EnterpriseCallCenterEnhancedReportingScheduledReportGetListRequest
Abstract
no
Documentation
Request to get a list of enterprise level call center reporting scheduled reports.
The response is either an EnterpriseCallCenterEnhancedReportingScheduledReportGetListResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<
xs:complexType name ="
EnterpriseCallCenterEnhancedReportingScheduledReportGetListRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Name
EnterpriseCallCenterEnhancedReportingScheduledReportGetListResponse
Abstract
no
Documentation
Response to EnterpriseCallCenterEnhancedReportingScheduledReportGetListRequest.
Contains a table with column headings : "Schedule Name", "Description", "Created By",
"Is Supervisor Report", "Status", "Report Template Name", "Report Template Level" and "Recurring".
The "Created By" can be either "Administrator" or user id if created by supervisor.
The possible values for "Status" are "Active", and "Completed".
The possible values for "Recurring" are "None", "Daily", "Weekly", "Monthly" and "Yearly".
The possible values for "Report Level" are "System" and "Enterprise".
XML Instance Representation
<...>
<!-- '
OCIResponse
' super type was not found in this schema. Some elements and attributes may be missing. -->
<scheduledReportTable>
core :OCITable
</scheduledReportTable>
[1]
</...>
Schema Component Representation
<
xs:complexType name ="
EnterpriseCallCenterEnhancedReportingScheduledReportGetListResponse ">
<
xs:complexContent >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
EnterpriseCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListRequest
Abstract
no
Documentation
Request to get all the call center reporting scheduled report in an enterprise that uses a given enterprise level report template.
The response is either a EnterpriseCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<
xs:complexType name ="
EnterpriseCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Name
EnterpriseCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListResponse
Abstract
no
Documentation
Response to EnterpriseCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListRequest.
Contains a table with column headings: "Schedule Name", "Created By", "Created By Supervisor", and
"Is Active".
The "Created By" can be either "Administrator" or user id if created by supervisor.
XML Instance Representation
<...>
<!-- '
OCIResponse
' super type was not found in this schema. Some elements and attributes may be missing. -->
<scheduleReportTable>
core :OCITable
</scheduleReportTable>
[1]
</...>
Schema Component Representation
<
xs:complexType name ="
EnterpriseCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListResponse ">
<
xs:complexContent >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
EnterpriseCallCenterEnhancedReportingScheduledReportGetRequest
Abstract
no
Documentation
Request to get an enterprise level call center reporting scheduled report.
The response is either an EnterpriseCallCenterEnhancedReportingScheduledReportGetResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<
xs:complexType name ="
EnterpriseCallCenterEnhancedReportingScheduledReportGetRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Name
EnterpriseCallCenterEnhancedReportingScheduledReportGetResponse
Abstract
no
Documentation
Response to EnterpriseCallCenterEnhancedReportingScheduledReportGetRequest.
XML Instance Representation
<...>
<!-- '
OCIResponse
' super type was not found in this schema. Some elements and attributes may be missing. -->
<startDayOfWeek>
DayOfWeek
</startDayOfWeek>
[0..1]
<reportTimeZone>
TimeZone
</reportTimeZone>
[1]
Start Choice [0..1]
End Choice
</...>
Schema Component Representation
<
xs:complexType name ="
EnterpriseCallCenterEnhancedReportingScheduledReportGetResponse ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIDataResponse
">
<
xs:sequence >
<
xs:element name ="
startDayOfWeek "
type ="
DayOfWeek
"
minOccurs ="
0 "/>
<
xs:element name ="
reportTimeZone "
type ="
TimeZone
"/>
<
xs:choice minOccurs ="
0 ">
</
xs:choice >
<
xs:element name ="
emailAddress "
type ="
EmailAddress
"
minOccurs ="
1 "
maxOccurs ="
9 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
EnterpriseCallCenterEnhancedReportingScheduledReportModifyRequest
Abstract
no
Documentation
Request to modify an enterprise level call center reporting scheduled report.
The response is either a SuccessResponse or an ErrorResponse.
The startDate element is adjusted to the first occurrence of the recurrent schedule that comes at or after startDate.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
<startDayOfWeek>
DayOfWeek
</startDayOfWeek>
[0..1]
<reportTimeZone>
TimeZone
</reportTimeZone>
[0..1]
Start Choice [0..1]
End Choice
</...>
Schema Component Representation
<
xs:complexType name ="
EnterpriseCallCenterEnhancedReportingScheduledReportModifyRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
startDayOfWeek "
type ="
DayOfWeek
"
minOccurs ="
0 "/>
<
xs:element name ="
reportTimeZone "
type ="
TimeZone
"
minOccurs ="
0 "/>
<
xs:choice minOccurs ="
0 ">
</
xs:choice >
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
EnterpriseCallCenterGetRequest17sp4
Abstract
no
Documentation
Request the enterprise level data associated with Call Center.
The response is either an EnterpriseCallCenterGetResponse17sp4 or an
ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<
xs:complexType name ="
EnterpriseCallCenterGetRequest17sp4 ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Name
EnterpriseCallCenterGetResponse17sp4
Abstract
no
Documentation
Response to EnterpriseCallCenterGetRequest17sp4.
XML Instance Representation
<...>
<!-- '
OCIResponse
' super type was not found in this schema. Some elements and attributes may be missing. -->
<useSystemDefaultGuardTimer>
xs :boolean </useSystemDefaultGuardTimer>
[1]
<enableGuardTimer>
xs :boolean </enableGuardTimer>
[1]
<useSystemDefaultUnavailableSettings>
xs :boolean </useSystemDefaultUnavailableSettings>
[0..1]
<forceAgentUnavailableOnDNDActivation>
xs :boolean </forceAgentUnavailableOnDNDActivation>
[0..1]
<forceAgentUnavailableOnPersonalCalls>
xs :boolean </forceAgentUnavailableOnPersonalCalls>
[0..1]
<forceAgentUnavailableOnBouncedCallLimit>
xs :boolean </forceAgentUnavailableOnBouncedCallLimit>
[0..1]
<forceAgentUnavailableOnNotReachable>
xs :boolean </forceAgentUnavailableOnNotReachable>
[0..1]
</...>
Schema Component Representation
<
xs:complexType name ="
EnterpriseCallCenterGetResponse17sp4 ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIDataResponse
">
<
xs:sequence >
<
xs:element name ="
useSystemDefaultGuardTimer "
type ="
xs :boolean
"/>
<
xs:element name ="
enableGuardTimer "
type ="
xs :boolean
"/>
<
xs:element name ="
useSystemDefaultUnavailableSettings "
type ="
xs :boolean
"
minOccurs ="
0 "/>
<
xs:element name ="
forceAgentUnavailableOnDNDActivation "
type ="
xs :boolean
"
minOccurs ="
0 "/>
<
xs:element name ="
forceAgentUnavailableOnPersonalCalls "
type ="
xs :boolean
"
minOccurs ="
0 "/>
<
xs:element name ="
forceAgentUnavailableOnBouncedCallLimit "
type ="
xs :boolean
"
minOccurs ="
0 "/>
<
xs:element name ="
forceAgentUnavailableOnNotReachable "
type ="
xs :boolean
"
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
EnterpriseCallCenterGetRoutingPolicyRequest
Abstract
no
Documentation
Request the enterprise call center routing policy.
The response is either an EnterpriseCallCenterGetRoutingPolicyResponse
or an ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<
xs:complexType name ="
EnterpriseCallCenterGetRoutingPolicyRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Name
EnterpriseCallCenterGetRoutingPolicyResponse
Abstract
no
Documentation
Response to EnterpriseCallCenterGetRoutingPolicyRequest.
Contains a table with column headings: "Service User Id", "Name" and
"Priority".
XML Instance Representation
<...>
<!-- '
OCIResponse
' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<
xs:complexType name ="
EnterpriseCallCenterGetRoutingPolicyResponse ">
<
xs:complexContent >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
EnterpriseCallCenterModifyRequest
Abstract
no
Documentation
Modify the enterprise level data associated with Call Center
The response is either a SuccessResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
<useSystemDefaultGuardTimer>
xs :boolean </useSystemDefaultGuardTimer>
[0..1]
<enableGuardTimer>
xs :boolean </enableGuardTimer>
[0..1]
<useSystemDefaultUnavailableSettings>
xs :boolean </useSystemDefaultUnavailableSettings>
[0..1]
<forceAgentUnavailableOnDNDActivation>
xs :boolean </forceAgentUnavailableOnDNDActivation>
[0..1]
<forceAgentUnavailableOnPersonalCalls>
xs :boolean </forceAgentUnavailableOnPersonalCalls>
[0..1]
<forceAgentUnavailableOnBouncedCallLimit>
xs :boolean </forceAgentUnavailableOnBouncedCallLimit>
[0..1]
<forceAgentUnavailableOnNotReachable>
xs :boolean </forceAgentUnavailableOnNotReachable>
[0..1]
</...>
Schema Component Representation
<
xs:complexType name ="
EnterpriseCallCenterModifyRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
useSystemDefaultGuardTimer "
type ="
xs :boolean
"
minOccurs ="
0 "/>
<
xs:element name ="
enableGuardTimer "
type ="
xs :boolean
"
minOccurs ="
0 "/>
<
xs:element name ="
useSystemDefaultUnavailableSettings "
type ="
xs :boolean
"
minOccurs ="
0 "/>
<
xs:element name ="
forceAgentUnavailableOnDNDActivation "
type ="
xs :boolean
"
minOccurs ="
0 "/>
<
xs:element name ="
forceAgentUnavailableOnPersonalCalls "
type ="
xs :boolean
"
minOccurs ="
0 "/>
<
xs:element name ="
forceAgentUnavailableOnBouncedCallLimit "
type ="
xs :boolean
"
minOccurs ="
0 "/>
<
xs:element name ="
forceAgentUnavailableOnNotReachable "
type ="
xs :boolean
"
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
EnterpriseCallCenterModifyRoutingPolicyRequest
Abstract
no
Documentation
Modify the enterprise call center routing policy.
The response is either a SuccessResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<
xs:complexType name ="
EnterpriseCallCenterModifyRoutingPolicyRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
None
Sub-types:
None
Name
EstimatedWaitMessageOptionsModify
Abstract
no
Documentation
Estimated Wait Message Options
XML Instance Representation
<...>
<enabled>
xs :boolean </enabled>
[0..1]
<playPositionHighVolume>
xs :boolean </playPositionHighVolume>
[0..1]
<playTimeHighVolume>
xs :boolean </playTimeHighVolume>
[0..1]
<playUpdatedEWM>
xs :boolean </playUpdatedEWM>
[0..1]
</...>
Schema Component Representation
<
xs:complexType name ="
EstimatedWaitMessageOptionsModify ">
<
xs:sequence >
<
xs:element name ="
enabled "
type ="
xs :boolean
"
minOccurs ="
0 "/>
<
xs:element name ="
playPositionHighVolume "
type ="
xs :boolean
"
minOccurs ="
0 "/>
<
xs:element name ="
playTimeHighVolume "
type ="
xs :boolean
"
minOccurs ="
0 "/>
<
xs:element name ="
playUpdatedEWM "
type ="
xs :boolean
"
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:complexType >
Parent type:
None
Sub-types:
None
Name
EstimatedWaitMessageOptionsRead17sp4
Abstract
no
Documentation
Estimated Wait Message Options
XML Instance Representation
<...>
<enabled>
xs :boolean </enabled>
[1]
<playPositionHighVolume>
xs :boolean </playPositionHighVolume>
[1]
<playTimeHighVolume>
xs :boolean </playTimeHighVolume>
[1]
<playUpdatedEWM>
xs :boolean </playUpdatedEWM>
[1]
</...>
Schema Component Representation
<
xs:complexType name ="
EstimatedWaitMessageOptionsRead17sp4 ">
<
xs:sequence >
<
xs:element name ="
enabled "
type ="
xs :boolean
"/>
<
xs:element name ="
playPositionHighVolume "
type ="
xs :boolean
"/>
<
xs:element name ="
playTimeHighVolume "
type ="
xs :boolean
"/>
<
xs:element name ="
playUpdatedEWM "
type ="
xs :boolean
"/>
</
xs:sequence >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
GroupCallCenterAddAgentListRequest
Abstract
no
Documentation
Add agent(s) to a call center.
The response is either SuccessResponse or ErrorResponse.
If the skill level is not present for skill based premium call centers, the users will be set to skill level 1.
Application Data
<asDataModeSupported> true
</asDataModeSupported>
<hssDataModeSupported> false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId>
UserId
</serviceUserId>
[1]
Start Choice [1]
<agentUserId>
UserId
</agentUserId>
[1..*]
End Choice
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterAddAgentListRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
serviceUserId "
type ="
UserId
"/>
<
xs:choice >
<
xs:element name ="
agentUserId "
type ="
UserId
"
minOccurs ="
1 "
maxOccurs ="
unbounded "/>
</
xs:choice >
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
GroupCallCenterAddDNISRequest
Abstract
no
Documentation
Add a Call Center DNIS
The response is either a SuccessResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
<dnisPhoneNumber>
DN
</dnisPhoneNumber>
[0..1]
<useCustomCLIDSettings>
xs :boolean </useCustomCLIDSettings>
[1]
<callingLineIdPhoneNumber>
DN
</callingLineIdPhoneNumber>
[0..1]
<useCustomDnisAnnouncementSettings>
xs :boolean </useCustomDnisAnnouncementSettings>
[1]
<allowOutgoingACDCall>
xs :boolean </allowOutgoingACDCall>
[1]
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterAddDNISRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
dnisKey "
type ="
DNISKey
"/>
<
xs:element name ="
dnisPhoneNumber "
type ="
DN
"
minOccurs ="
0 "/>
<
xs:element name ="
extension "
type ="
Extension17
"
minOccurs ="
0 "/>
<
xs:element name ="
useCustomCLIDSettings "
type ="
xs :boolean
"/>
<
xs:element name ="
callingLineIdPhoneNumber "
type ="
DN
"
minOccurs ="
0 "/>
<
xs:element name ="
useCustomDnisAnnouncementSettings "
type ="
xs :boolean
"/>
<
xs:element name ="
allowOutgoingACDCall "
type ="
xs :boolean
"/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
GroupCallCenterAddInstanceRequest19
Abstract
no
Documentation
Add a Call Center instance to a group.
The domain is required in the serviceUserId.
The response is either SuccessResponse or ErrorResponse.
Application Data
<asDataModeSupported> true
</asDataModeSupported>
<hssDataModeSupported> false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId>
UserId
</serviceUserId>
[1]
<enableVideo>
xs :boolean </enableVideo>
[1]
<enableReporting>
xs :boolean </enableReporting>
[0..1]
<allowCallerToDialEscapeDigit>
xs :boolean </allowCallerToDialEscapeDigit>
[1]
<resetCallStatisticsUponEntryInQueue>
xs :boolean </resetCallStatisticsUponEntryInQueue>
[1]
<allowAgentLogoff>
xs :boolean </allowAgentLogoff>
[1]
<allowCallWaitingForAgents>
xs :boolean </allowCallWaitingForAgents>
[1]
<allowCallsToAgentsInWrapUp>
xs :boolean </allowCallsToAgentsInWrapUp>
[0..1]
<overrideAgentWrapUpTime>
xs :boolean </overrideAgentWrapUpTime>
[0..1]
<forceDeliveryOfCalls>
xs :boolean </forceDeliveryOfCalls>
[0..1]
<enableAutomaticStateChangeForAgents>
xs :boolean </enableAutomaticStateChangeForAgents>
[0..1]
<externalPreferredAudioCodec>
AudioFileCodec
</externalPreferredAudioCodec>
[1]
<internalPreferredAudioCodec>
AudioFileCodec
</internalPreferredAudioCodec>
[1]
<playRingingWhenOfferingCall>
xs :boolean </playRingingWhenOfferingCall>
[1]
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterAddInstanceRequest19 ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
groupId "
type ="
GroupId
"/>
<
xs:element name ="
serviceUserId "
type ="
UserId
"/>
<
xs:element name ="
enableVideo "
type ="
xs :boolean
"/>
<
xs:element name ="
enableReporting "
type ="
xs :boolean
"
minOccurs ="
0 "/>
<
xs:element name ="
allowCallerToDialEscapeDigit "
type ="
xs :boolean
"/>
<
xs:element name ="
escapeDigit "
type ="
DtmfDigit
"/>
<
xs:element name ="
resetCallStatisticsUponEntryInQueue "
type ="
xs :boolean
"/>
<
xs:element name ="
allowAgentLogoff "
type ="
xs :boolean
"/>
<
xs:element name ="
allowCallWaitingForAgents "
type ="
xs :boolean
"/>
<
xs:element name ="
allowCallsToAgentsInWrapUp "
type ="
xs :boolean
"
minOccurs ="
0 "/>
<
xs:element name ="
overrideAgentWrapUpTime "
type ="
xs :boolean
"
minOccurs ="
0 "/>
<
xs:element name ="
forceDeliveryOfCalls "
type ="
xs :boolean
"
minOccurs ="
0 "/>
<
xs:element name ="
enableAutomaticStateChangeForAgents "
type ="
xs :boolean
"
minOccurs ="
0 "/>
<
xs:element name ="
externalPreferredAudioCodec "
type ="
AudioFileCodec
"/>
<
xs:element name ="
internalPreferredAudioCodec "
type ="
AudioFileCodec
"/>
<
xs:element name ="
playRingingWhenOfferingCall "
type ="
xs :boolean
"/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
GroupCallCenterAddSupervisorListRequest
Abstract
no
Documentation
Add supervisor(s) to a call center.
The response is either SuccessResponse or ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId>
UserId
</serviceUserId>
[1]
<supervisorUserId>
UserId
</supervisorUserId>
[1..*]
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterAddSupervisorListRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
serviceUserId "
type ="
UserId
"/>
<
xs:element name ="
supervisorUserId "
type ="
UserId
"
minOccurs ="
1 "
maxOccurs ="
unbounded "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
GroupCallCenterAgentThresholdDefaultProfileGetRequest
Abstract
no
Documentation
Gets an existing default Call Center Agent Threshold Profile in a Group.
If includeAgentsTable is set to true, a table with the list of agents assigned to
the profile is included in the response. The search criteria is used to filter the
list of agents to be included in the table.
The response is either a GroupCallCenterAgentThresholdDefaultProfileGetResponse or an ErrorResponse.
Application Data
<asDataModeSupported> true
</asDataModeSupported>
<hssDataModeSupported> false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
<includeAgentsTable>
xs :boolean </includeAgentsTable>
[1]
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterAgentThresholdDefaultProfileGetRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
groupId "
type ="
GroupId
"/>
<
xs:element name ="
includeAgentsTable "
type ="
xs :boolean
"/>
<
xs:element name ="
searchCriteriaUserId "
type ="
SearchCriteriaUserId
"
minOccurs ="
0 "
maxOccurs ="
unbounded "/>
<
xs:element name ="
searchCriteriaDn "
type ="
SearchCriteriaDn
"
minOccurs ="
0 "
maxOccurs ="
unbounded "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Name
GroupCallCenterAgentThresholdDefaultProfileGetResponse
Abstract
no
Documentation
Response to the GroupCallCenterAgentThresholdDefaultProfileGetRequest.
The agent table contains the agents assigned to the profile and
has column headings: "User Id", "Last Name",
"First Name", "Hiragana Last Name", "Hiragana First Name",
"Phone Number", "Extension", "Department", "Email Address";
Application Data
<asDataModeSupported> true
</asDataModeSupported>
<hssDataModeSupported> false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- '
OCIResponse
' super type was not found in this schema. Some elements and attributes may be missing. -->
<enableNotificationEmail>
xs :boolean </enableNotificationEmail>
[1]
<notificationEmailAddress>
EmailAddress
</notificationEmailAddress>
[0..8]
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterAgentThresholdDefaultProfileGetResponse ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIDataResponse
">
<
xs:sequence >
<
xs:element name ="
enableNotificationEmail "
type ="
xs :boolean
"/>
<
xs:element name ="
notificationEmailAddress "
type ="
EmailAddress
"
minOccurs ="
0 "
maxOccurs ="
8 "/>
<
xs:element name ="
agentTable "
type ="
core :OCITable
"
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
GroupCallCenterAgentThresholdProfileAddAgentListRequest
Abstract
no
Documentation
Add agent(s) to a Agent Threshold Profile.
When an agent is assigned (added )to a profile, it is automatically unassigned (deleted) from the previous profile it was assigned to.
The response is either SuccessResponse or ErrorResponse.
Application Data
<asDataModeSupported> true
</asDataModeSupported>
<hssDataModeSupported> false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
<agentUserId>
UserId
</agentUserId>
[1..*]
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterAgentThresholdProfileAddAgentListRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
groupId "
type ="
GroupId
"/>
<
xs:element name ="
agentUserId "
type ="
UserId
"
minOccurs ="
1 "
maxOccurs ="
unbounded "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
GroupCallCenterAgentThresholdProfileAddRequest
Abstract
no
Documentation
Add a new Call Center Agent Threshold Profile in a Group.
The response is either a SuccessResponse or an ErrorResponse.
Application Data
<asDataModeSupported> true
</asDataModeSupported>
<hssDataModeSupported> false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
<enableNotificationEmail>
xs :boolean </enableNotificationEmail>
[1]
<notificationEmailAddress>
EmailAddress
</notificationEmailAddress>
[0..8]
<agentUserId>
UserId
</agentUserId>
[0..*]
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterAgentThresholdProfileAddRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
groupId "
type ="
GroupId
"/>
<
xs:element name ="
enableNotificationEmail "
type ="
xs :boolean
"/>
<
xs:element name ="
notificationEmailAddress "
type ="
EmailAddress
"
minOccurs ="
0 "
maxOccurs ="
8 "/>
<
xs:element name ="
agentUserId "
type ="
UserId
"
minOccurs ="
0 "
maxOccurs ="
unbounded "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
GroupCallCenterAgentThresholdProfileDeleteAgentListRequest
Abstract
no
Documentation
Delete agent(s) from a Agent Threshold Profile.
Agents cannot be unassigned (deleted) directly from the default profile, they need to be assigned (added) to a different profile.
The response is either SuccessResponse or ErrorResponse.
Application Data
<asDataModeSupported> true
</asDataModeSupported>
<hssDataModeSupported> false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
<agentUserId>
UserId
</agentUserId>
[1..*]
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterAgentThresholdProfileDeleteAgentListRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
groupId "
type ="
GroupId
"/>
<
xs:element name ="
agentUserId "
type ="
UserId
"
minOccurs ="
1 "
maxOccurs ="
unbounded "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
GroupCallCenterAgentThresholdProfileDeleteRequest
Abstract
no
Documentation
Deletes an existing Call Center Agent Threshold Profile in a Group.
The default profile cannot be deleted.
The response is either a SuccessResponse or an ErrorResponse.
Application Data
<asDataModeSupported> true
</asDataModeSupported>
<hssDataModeSupported> false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterAgentThresholdProfileDeleteRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
groupId "
type ="
GroupId
"/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
GroupCallCenterAgentThresholdProfileGetAvailableAgentListRequest
Abstract
no
Documentation
Get the list of all Agents in the Group that can be assigned to a given Call Center Agent Threshold Profile in a Group.
An agent is available to be assigned to a given Agent Threshold Profile if it is a Call Center Standard or Call Center Premium agent
and the agent is not yet assigned to the profile.
The available agent list for a new Call Center Agent Threshold profile can be obtained by not setting the excludeAgentsAssignedToProfileName.
When the excludeAgentsAssignedToProfileName is specified, all agents already assigned to the specified profile are not included in the response, even if the search
criterion element searchCriteriaAgentThresholdProfile is specified using the same profile name.
The response is either a GroupCallCenterAgentThresholdProfileGetAvailableAgentListResponse or an ErrorResponse.
Application Data
<asDataModeSupported> true
</asDataModeSupported>
<hssDataModeSupported> false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterAgentThresholdProfileGetAvailableAgentListRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
groupId "
type ="
GroupId
"/>
<
xs:element name ="
searchCriteriaUserId "
type ="
SearchCriteriaUserId
"
minOccurs ="
0 "
maxOccurs ="
unbounded "/>
<
xs:element name ="
searchCriteriaDn "
type ="
SearchCriteriaDn
"
minOccurs ="
0 "
maxOccurs ="
unbounded "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Name
GroupCallCenterAgentThresholdProfileGetAvailableAgentListResponse
Abstract
no
Documentation
Response to the GroupCallCenterAgentThresholdProfileGetAvailableAgentListRequest.
Contains a table with column headings: "User Id", "Last Name",
"First Name", "Hiragana Last Name", "Hiragana First Name",
"Phone Number", "Extension", "Department", "Email Address", "Agent Threshold Profile";
Application Data
<asDataModeSupported> true
</asDataModeSupported>
<hssDataModeSupported> false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- '
OCIResponse
' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterAgentThresholdProfileGetAvailableAgentListResponse ">
<
xs:complexContent >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
GroupCallCenterAgentThresholdProfileGetListRequest
Abstract
no
Documentation
Get the list of Call Center Agent Threshold Profiles in the Group.
The response is either GroupCallCenterAgentThresholdProfileGetListResponse or ErrorResponse.
Application Data
<asDataModeSupported> true
</asDataModeSupported>
<hssDataModeSupported> false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterAgentThresholdProfileGetListRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
groupId "
type ="
GroupId
"/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Name
GroupCallCenterAgentThresholdProfileGetListResponse
Abstract
no
Documentation
Response to the GroupCallCenterAgentThresholdProfileGetListRequest.
Contains a table with all the Call Center Agent Threshold Profiles in the Group.
The column headings are: "Default", "Name", "Description".
Application Data
<asDataModeSupported> true
</asDataModeSupported>
<hssDataModeSupported> false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- '
OCIResponse
' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterAgentThresholdProfileGetListResponse ">
<
xs:complexContent >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
GroupCallCenterAgentThresholdProfileGetRequest
Abstract
no
Documentation
Gets an existing non-default Call Center Agent Threshold Profile in a Group.
The response is either a GroupCallCenterAgentThresholdProfileGetResponse or an ErrorResponse.
Application Data
<asDataModeSupported> true
</asDataModeSupported>
<hssDataModeSupported> false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterAgentThresholdProfileGetRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
groupId "
type ="
GroupId
"/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Name
GroupCallCenterAgentThresholdProfileGetResponse
Abstract
no
Documentation
Response to the GroupCallCenterAgentThresholdProfileGetRequest.
The agentTable contains the agents assigned to the profile and has the column headings:
"User Id", "Group Id", "Last Name", "First Name", "Hiragana Last Name", "Hiragana First Name",
"Phone Number", "Extension", "Department", "Email Address";
Application Data
<asDataModeSupported> true
</asDataModeSupported>
<hssDataModeSupported> false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- '
OCIResponse
' super type was not found in this schema. Some elements and attributes may be missing. -->
<enableNotificationEmail>
xs :boolean </enableNotificationEmail>
[1]
<notificationEmailAddress>
EmailAddress
</notificationEmailAddress>
[0..8]
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterAgentThresholdProfileGetResponse ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIDataResponse
">
<
xs:sequence >
<
xs:element name ="
enableNotificationEmail "
type ="
xs :boolean
"/>
<
xs:element name ="
notificationEmailAddress "
type ="
EmailAddress
"
minOccurs ="
0 "
maxOccurs ="
8 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
GroupCallCenterAgentThresholdProfileModifyRequest
Abstract
no
Documentation
Modifies an existing Call Center Agent Threshold Profile in the Group.
The response is either a SuccessResponse or an ErrorResponse.
Application Data
<asDataModeSupported> true
</asDataModeSupported>
<hssDataModeSupported> false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
<enableNotificationEmail>
xs :boolean </enableNotificationEmail>
[0..1]
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterAgentThresholdProfileModifyRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
groupId "
type ="
GroupId
"/>
<
xs:element name ="
enableNotificationEmail "
type ="
xs :boolean
"
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
GroupCallCenterAgentUnavailableCodeAddRequest
Abstract
no
Documentation
Add a Call Center Agent Unavailable Code.
The response is either SuccessResponse or ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
<isActive>
xs :boolean </isActive>
[1]
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterAgentUnavailableCodeAddRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
groupId "
type ="
GroupId
"/>
<
xs:element name ="
isActive "
type ="
xs :boolean
"/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
GroupCallCenterAgentUnavailableCodeDeleteRequest
Abstract
no
Documentation
Delete a Call Center Agent Unavailable Code.
The response is either SuccessResponse or ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterAgentUnavailableCodeDeleteRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
groupId "
type ="
GroupId
"/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
GroupCallCenterAgentUnavailableCodeGetListRequest
Abstract
no
Documentation
Get the list of Call Center Agent Unavailable Codes.
The response is either GroupCallCenterAgentUnavailableCodeGetListResponse or ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterAgentUnavailableCodeGetListRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
groupId "
type ="
GroupId
"/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Name
GroupCallCenterAgentUnavailableCodeGetListResponse
Abstract
no
Documentation
Response to the GroupCallCenterAgentUnavailableCodeGetListRequest.
Contains a table with column headings: "Is Active", "Code", "Description".
XML Instance Representation
<...>
<!-- '
OCIResponse
' super type was not found in this schema. Some elements and attributes may be missing. -->
<unavailableCodesTable>
core :OCITable
</unavailableCodesTable>
[1]
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterAgentUnavailableCodeGetListResponse ">
<
xs:complexContent >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
GroupCallCenterAgentUnavailableCodeGetRequest
Abstract
no
Documentation
Get a Call Center Agent Unavailable Code.
The response is either GroupCallCenterAgentUnavailableCodeGetResponse or ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterAgentUnavailableCodeGetRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
groupId "
type ="
GroupId
"/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Name
GroupCallCenterAgentUnavailableCodeGetResponse
Abstract
no
Documentation
Response to the GroupCallCenterAgentUnavailableCodeGetRequest
XML Instance Representation
<...>
<!-- '
OCIResponse
' super type was not found in this schema. Some elements and attributes may be missing. -->
<isActive>
xs :boolean </isActive>
[1]
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterAgentUnavailableCodeGetResponse ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIDataResponse
">
<
xs:sequence >
<
xs:element name ="
isActive "
type ="
xs :boolean
"/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
GroupCallCenterAgentUnavailableCodeModifyRequest
Abstract
no
Documentation
Modify a Call Center Agent Unavailable Code.
The response is either SuccessResponse or ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
<isActive>
xs :boolean </isActive>
[0..1]
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterAgentUnavailableCodeModifyRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
groupId "
type ="
GroupId
"/>
<
xs:element name ="
isActive "
type ="
xs :boolean
"
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
GroupCallCenterAgentUnavailableCodeSettingsGetRequest17sp4
Abstract
no
Documentation
Request the group level data associated with Call Center Agents Unavailable Code Settings.
The response is either a GroupCallCenterAgentUnavailableCodeSettingsGetResponse17sp4 or an
ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterAgentUnavailableCodeSettingsGetRequest17sp4 ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
groupId "
type ="
GroupId
"/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Name
GroupCallCenterAgentUnavailableCodeSettingsGetResponse17sp4
Abstract
no
Documentation
Response to GroupCallCenterAgentUnavailableCodeSettingsGetRequest17sp4.
XML Instance Representation
<...>
<!-- '
OCIResponse
' super type was not found in this schema. Some elements and attributes may be missing. -->
<enableAgentUnavailableCodes>
xs :boolean </enableAgentUnavailableCodes>
[1]
<forceUseOfAgentUnavailableCodes>
xs :boolean </forceUseOfAgentUnavailableCodes>
[1]
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterAgentUnavailableCodeSettingsGetResponse17sp4 ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIDataResponse
">
<
xs:sequence >
<
xs:element name ="
enableAgentUnavailableCodes "
type ="
xs :boolean
"/>
<
xs:element name ="
forceUseOfAgentUnavailableCodes "
type ="
xs :boolean
"/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
GroupCallCenterAgentUnavailableCodeSettingsModifyRequest
Abstract
no
Documentation
Modify the group level data associated with Call Center Agents Unavailable Code Settings.
The response is either a SuccessResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
<enableAgentUnavailableCodes>
xs :boolean </enableAgentUnavailableCodes>
[0..1]
<forceUseOfAgentUnavailableCodes>
xs :boolean </forceUseOfAgentUnavailableCodes>
[0..1]
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterAgentUnavailableCodeSettingsModifyRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
groupId "
type ="
GroupId
"/>
<
xs:element name ="
enableAgentUnavailableCodes "
type ="
xs :boolean
"
minOccurs ="
0 "/>
<
xs:element name ="
forceUseOfAgentUnavailableCodes "
type ="
xs :boolean
"
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
GroupCallCenterBouncedCallGetRequest17
Abstract
no
Documentation
Get a call center's bounced call settings.
The response is either a GroupCallCenterBouncedCallGetResponse17 or an ErrorResponse.
Application Data
<asDataModeSupported> true
</asDataModeSupported>
<hssDataModeSupported> false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId>
UserId
</serviceUserId>
[1]
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterBouncedCallGetRequest17 ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
serviceUserId "
type ="
UserId
"/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Name
GroupCallCenterBouncedCallGetResponse17
Abstract
no
Documentation
Response to the GroupCallCenterBouncedCallGetRequest17.
Application Data
<asDataModeSupported> true
</asDataModeSupported>
<hssDataModeSupported> false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- '
OCIResponse
' super type was not found in this schema. Some elements and attributes may be missing. -->
<isActive>
xs :boolean </isActive>
[1]
<numberOfRingsBeforeBouncingCall>
HuntNoAnswerRings
</numberOfRingsBeforeBouncingCall>
[1]
<enableTransfer>
xs :boolean </enableTransfer>
[0..1]
<bounceCallWhenAgentUnavailable>
xs :boolean </bounceCallWhenAgentUnavailable>
[0..1]
<alertCallCenterCallOnHold>
xs :boolean </alertCallCenterCallOnHold>
[0..1]
<bounceCallCenterCallOnHold>
xs :boolean </bounceCallCenterCallOnHold>
[0..1]
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterBouncedCallGetResponse17 ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIDataResponse
">
<
xs:sequence >
<
xs:element name ="
isActive "
type ="
xs :boolean
"/>
<
xs:element name ="
enableTransfer "
type ="
xs :boolean
"
minOccurs ="
0 "/>
<
xs:element name ="
bounceCallWhenAgentUnavailable "
type ="
xs :boolean
"
minOccurs ="
0 "/>
<
xs:element name ="
alertCallCenterCallOnHold "
type ="
xs :boolean
"
minOccurs ="
0 "/>
<
xs:element name ="
bounceCallCenterCallOnHold "
type ="
xs :boolean
"
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
GroupCallCenterBouncedCallModifyRequest
Abstract
no
Documentation
Modify a call center's bounced call settings.
The response is either a SuccessResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId>
UserId
</serviceUserId>
[1]
<isActive>
xs :boolean </isActive>
[0..1]
<numberOfRingsBeforeBouncingCall>
HuntNoAnswerRings
</numberOfRingsBeforeBouncingCall>
[0..1]
<enableTransfer>
xs :boolean </enableTransfer>
[0..1]
<bounceCallWhenAgentUnavailable>
xs :boolean </bounceCallWhenAgentUnavailable>
[0..1]
<alertCallCenterCallOnHold>
xs :boolean </alertCallCenterCallOnHold>
[0..1]
<bounceCallCenterCallOnHold>
xs :boolean </bounceCallCenterCallOnHold>
[0..1]
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterBouncedCallModifyRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
serviceUserId "
type ="
UserId
"/>
<
xs:element name ="
isActive "
type ="
xs :boolean
"
minOccurs ="
0 "/>
<
xs:element name ="
numberOfRingsBeforeBouncingCall "
type ="
HuntNoAnswerRings
"
minOccurs ="
0 "/>
<
xs:element name ="
enableTransfer "
type ="
xs :boolean
"
minOccurs ="
0 "/>
<
xs:element name ="
transferPhoneNumber "
type ="
OutgoingDNorSIPURI
"
minOccurs ="
0 "
nillable ="
true "/>
<
xs:element name ="
bounceCallWhenAgentUnavailable "
type ="
xs :boolean
"
minOccurs ="
0 "/>
<
xs:element name ="
alertCallCenterCallOnHold "
type ="
xs :boolean
"
minOccurs ="
0 "/>
<
xs:element name ="
bounceCallCenterCallOnHold "
type ="
xs :boolean
"
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
GroupCallCenterCallDispositionCodeAddRequest
Abstract
no
Documentation
Add a Call Center Call Disposition Code.
The response is either SuccessResponse or ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
<isActive>
xs :boolean </isActive>
[1]
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterCallDispositionCodeAddRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
groupId "
type ="
GroupId
"/>
<
xs:element name ="
isActive "
type ="
xs :boolean
"/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
GroupCallCenterCallDispositionCodeDeleteRequest
Abstract
no
Documentation
Delete a Call Center Call Disposition Code.
The response is either SuccessResponse or ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterCallDispositionCodeDeleteRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
groupId "
type ="
GroupId
"/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
GroupCallCenterCallDispositionCodeGetListRequest
Abstract
no
Documentation
Get the list of Call Center Call Disposition Codes.
The response is either GroupCallCenterCallDispositionCodeGetListResponse or ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterCallDispositionCodeGetListRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
groupId "
type ="
GroupId
"/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Name
GroupCallCenterCallDispositionCodeGetListResponse
Abstract
no
Documentation
Response to the GroupCallCenterCallDispositionCodeGetListRequest.
Contains a table with column headings: "Is Active", "Code", "Description".
XML Instance Representation
<...>
<!-- '
OCIResponse
' super type was not found in this schema. Some elements and attributes may be missing. -->
<dispositionCodesTable>
core :OCITable
</dispositionCodesTable>
[1]
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterCallDispositionCodeGetListResponse ">
<
xs:complexContent >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
GroupCallCenterCallDispositionCodeGetRequest
Abstract
no
Documentation
Get a Call Center Call Disposition Code.
The response is either GroupCallCenterCallDispositionCodeGetResponse or ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterCallDispositionCodeGetRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
groupId "
type ="
GroupId
"/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Name
GroupCallCenterCallDispositionCodeGetResponse
Abstract
no
Documentation
Response to the GroupCallCenterCallDispositionCodeGetRequest
XML Instance Representation
<...>
<!-- '
OCIResponse
' super type was not found in this schema. Some elements and attributes may be missing. -->
<isActive>
xs :boolean </isActive>
[1]
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterCallDispositionCodeGetResponse ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIDataResponse
">
<
xs:sequence >
<
xs:element name ="
isActive "
type ="
xs :boolean
"/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
GroupCallCenterCallDispositionCodeGetUsageListRequest
Abstract
no
Documentation
Get the list of Call Centers and Route Points using the specified disposition code.
The response is either GroupCallCenterCallDispositionCodeGetUsageListResponse or ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterCallDispositionCodeGetUsageListRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
groupId "
type ="
GroupId
"/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Name
GroupCallCenterCallDispositionCodeGetUsageListResponse
Abstract
no
Documentation
Response to the GroupCallCenterCallDispositionCodeGetUsageListRequest.
The Type column contains either "Call Center" or "Route Point".
Contains a table with column headings: "Id", "Name" and "Type".
XML Instance Representation
<...>
<!-- '
OCIResponse
' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterCallDispositionCodeGetUsageListResponse ">
<
xs:complexContent >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
GroupCallCenterCallDispositionCodeModifyActiveListRequest
Abstract
no
Documentation
Request to set the active status of Call Center Call Disposition Codes.
The response is either a SuccessResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterCallDispositionCodeModifyActiveListRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
groupId "
type ="
GroupId
"/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
GroupCallCenterCallDispositionCodeModifyRequest
Abstract
no
Documentation
Modify a Call Center Call Disposition Code.
The response is either SuccessResponse or ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
<isActive>
xs :boolean </isActive>
[0..1]
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterCallDispositionCodeModifyRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
groupId "
type ="
GroupId
"/>
<
xs:element name ="
isActive "
type ="
xs :boolean
"
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
GroupCallCenterComfortMessageBypassGetRequest20
Abstract
no
Documentation
Get a call center's comfort message bypass settings.
The response is either a GroupCallCenterComfortMessageBypassGetResponse20 or an ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId>
UserId
</serviceUserId>
[1]
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterComfortMessageBypassGetRequest20 ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
serviceUserId "
type ="
UserId
"/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Name
GroupCallCenterComfortMessageBypassGetResponse20
Abstract
no
Documentation
Response to the GroupCallCenterComfortMessageBypassGetRequest20.
XML Instance Representation
<...>
<!-- '
OCIResponse
' super type was not found in this schema. Some elements and attributes may be missing. -->
<isActive>
xs :boolean </isActive>
[1]
<playAnnouncementAfterRinging>
xs :boolean </playAnnouncementAfterRinging>
[1]
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterComfortMessageBypassGetResponse20 ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIDataResponse
">
<
xs:sequence >
<
xs:element name ="
isActive "
type ="
xs :boolean
"/>
<
xs:element name ="
playAnnouncementAfterRinging "
type ="
xs :boolean
"/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
GroupCallCenterComfortMessageBypassModifyRequest20
Abstract
no
Documentation
Modify a call center's comfort message bypass settings.
The response is either a SuccessResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId>
UserId
</serviceUserId>
[1]
<isActive>
xs :boolean </isActive>
[0..1]
<playAnnouncementAfterRinging>
xs :boolean </playAnnouncementAfterRinging>
[0..1]
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterComfortMessageBypassModifyRequest20 ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
serviceUserId "
type ="
UserId
"/>
<
xs:element name ="
isActive "
type ="
xs :boolean
"
minOccurs ="
0 "/>
<
xs:element name ="
playAnnouncementAfterRinging "
type ="
xs :boolean
"
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
GroupCallCenterCurrentAndPastAgentGetListRequest
Abstract
no
Documentation
Request to get all the current and past agents for the group.
The response is either GroupCallCenterCurrentAndPastAgentGetListResponse or ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterCurrentAndPastAgentGetListRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
groupId "
type ="
GroupId
"/>
<
xs:element name ="
searchCriteriaUserId "
type ="
SearchCriteriaUserId
"
minOccurs ="
0 "
maxOccurs ="
unbounded "/>
<
xs:element name ="
searchCriteriaDn "
type ="
SearchCriteriaDn
"
minOccurs ="
0 "
maxOccurs ="
unbounded "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Name
GroupCallCenterCurrentAndPastAgentGetListResponse
Abstract
no
Documentation
Response to the GroupCallCenterCurrentAndPastAgentGetListRequest.
Contains a table with column headings: "User Id", "Last Name", "First Name", "Hiragana Last Name", "Hiragana First Name",
"Phone Number", "Extension", "Department", "Email Address".
XML Instance Representation
<...>
<!-- '
OCIResponse
' super type was not found in this schema. Some elements and attributes may be missing. -->
<deletedAgentUserTable>
core :OCITable
</deletedAgentUserTable>
[1]
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterCurrentAndPastAgentGetListResponse ">
<
xs:complexContent >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
GroupCallCenterCurrentAndPastCallCenterGetListRequest
Abstract
no
Documentation
Request to get all the current and past call centers for the group.
The response is either GroupCallCenterCurrentAndPastCallCenterGetListResponse or ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
<isPremiumOnly>
xs :boolean </isPremiumOnly>
[0..1]
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterCurrentAndPastCallCenterGetListRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
isPremiumOnly "
type ="
xs :boolean
"
minOccurs ="
0 "/>
<
xs:element name ="
groupId "
type ="
GroupId
"/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Name
GroupCallCenterCurrentAndPastCallCenterGetListResponse
Abstract
no
Documentation
Response to the GroupCallCenterCurrentAndPastCallCenterGetListRequest.
XML Instance Representation
<...>
<!-- '
OCIResponse
' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId>
UserId
</serviceUserId>
[0..*]
<deletedServiceUserId>
UserId
</deletedServiceUserId>
[0..*]
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterCurrentAndPastCallCenterGetListResponse ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIDataResponse
">
<
xs:sequence >
<
xs:element name ="
serviceUserId "
type ="
UserId
"
minOccurs ="
0 "
maxOccurs ="
unbounded "/>
<
xs:element name ="
deletedServiceUserId "
type ="
UserId
"
minOccurs ="
0 "
maxOccurs ="
unbounded "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
GroupCallCenterCurrentAndPastDNISGetListRequest
Abstract
no
Documentation
Request to get all the past and current DNIS for the Call Center for the group.
The response is either GroupCallCenterCurrentAndPastDNISGetListResponse or ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId>
UserId
</serviceUserId>
[1]
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterCurrentAndPastDNISGetListRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
groupId "
type ="
GroupId
"/>
<
xs:element name ="
serviceUserId "
type ="
UserId
"/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Name
GroupCallCenterCurrentAndPastDNISGetListResponse
Abstract
no
Documentation
Response to the GroupCallCenterCurrentAndPastDNISGetListRequest.
XML Instance Representation
<...>
<!-- '
OCIResponse
' super type was not found in this schema. Some elements and attributes may be missing. -->
<deletedName>
DNISName
</deletedName>
[0..*]
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterCurrentAndPastDNISGetListResponse ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIDataResponse
">
<
xs:sequence >
<
xs:element name ="
name "
type ="
DNISName
"
minOccurs ="
0 "
maxOccurs ="
unbounded "/>
<
xs:element name ="
deletedName "
type ="
DNISName
"
minOccurs ="
0 "
maxOccurs ="
unbounded "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
GroupCallCenterDeleteAgentListRequest
Abstract
no
Documentation
Delete agent(s) from a call center.
The response is either SuccessResponse or ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId>
UserId
</serviceUserId>
[1]
<agentUserId>
UserId
</agentUserId>
[1..*]
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterDeleteAgentListRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
serviceUserId "
type ="
UserId
"/>
<
xs:element name ="
agentUserId "
type ="
UserId
"
minOccurs ="
1 "
maxOccurs ="
unbounded "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
GroupCallCenterDeleteDNISRequest
Abstract
no
Documentation
Delete a call center's DNIS.
The response is either a SuccessResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterDeleteDNISRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
dnisKey "
type ="
DNISKey
"/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
GroupCallCenterDeleteInstanceRequest
Abstract
no
Documentation
Delete a Call Center instance from a group.
The response is either SuccessResponse or ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId>
UserId
</serviceUserId>
[1]
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterDeleteInstanceRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
serviceUserId "
type ="
UserId
"/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
GroupCallCenterDeleteSupervisorListRequest
Abstract
no
Documentation
Delete supervisor(s) from a call center.
The response is either SuccessResponse or ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId>
UserId
</serviceUserId>
[1]
<supervisorUserId>
UserId
</supervisorUserId>
[1..*]
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterDeleteSupervisorListRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
serviceUserId "
type ="
UserId
"/>
<
xs:element name ="
supervisorUserId "
type ="
UserId
"
minOccurs ="
1 "
maxOccurs ="
unbounded "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
GroupCallCenterDistinctiveRingingGetRequest
Abstract
no
Documentation
Get the distinctive ringing configuration values for call center.
The response is either a GroupCallCenterDistinctiveRingingGetResponse
or an ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId>
UserId
</serviceUserId>
[1]
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterDistinctiveRingingGetRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
serviceUserId "
type ="
UserId
"/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Name
GroupCallCenterDistinctiveRingingGetResponse
Abstract
no
Documentation
Response to the GroupCallCenterDistinctiveRingingGetRequest.
XML Instance Representation
<...>
<!-- '
OCIResponse
' super type was not found in this schema. Some elements and attributes may be missing. -->
<distinctiveRingingCallCenterCalls>
xs :boolean </distinctiveRingingCallCenterCalls>
[1]
<distinctiveRingingRingPatternForCallCenter>
RingPattern
</distinctiveRingingRingPatternForCallCenter>
[1]
<distinctiveRingingForceDeliveryRingPattern>
RingPattern
</distinctiveRingingForceDeliveryRingPattern>
[0..1]
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterDistinctiveRingingGetResponse ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIDataResponse
">
<
xs:sequence >
<
xs:element name ="
distinctiveRingingCallCenterCalls "
type ="
xs :boolean
"/>
<
xs:element name ="
distinctiveRingingRingPatternForCallCenter "
type ="
RingPattern
"/>
<
xs:element name ="
distinctiveRingingForceDeliveryRingPattern "
type ="
RingPattern
"
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
GroupCallCenterDistinctiveRingingModifyRequest
Abstract
no
Documentation
Modify the distinctive ringing configuration values for call center.
The response is either a SuccessResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId>
UserId
</serviceUserId>
[1]
<distinctiveRingingCallCenterCalls>
xs :boolean </distinctiveRingingCallCenterCalls>
[0..1]
<distinctiveRingingRingPatternForCallCenter>
RingPattern
</distinctiveRingingRingPatternForCallCenter>
[0..1]
<distinctiveRingingForceDeliveryRingPattern>
RingPattern
</distinctiveRingingForceDeliveryRingPattern>
[0..1]
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterDistinctiveRingingModifyRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
serviceUserId "
type ="
UserId
"/>
<
xs:element name ="
distinctiveRingingCallCenterCalls "
type ="
xs :boolean
"
minOccurs ="
0 "/>
<
xs:element name ="
distinctiveRingingRingPatternForCallCenter "
type ="
RingPattern
"
minOccurs ="
0 "/>
<
xs:element name ="
distinctiveRingingForceDeliveryRingPattern "
type ="
RingPattern
"
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
GroupCallCenterEnhancedReportingBrandingGetRequest
Abstract
no
Documentation
Request to get the group branding information.
The response is either GroupCallCenterEnhancedReportingBrandingGetResponse or ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterEnhancedReportingBrandingGetRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
groupId "
type ="
GroupId
"/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Name
GroupCallCenterEnhancedReportingBrandingGetResponse
Abstract
no
Documentation
Response to the GroupCallCenterEnhancedReportingBrandingGetRequest.
XML Instance Representation
<...>
<!-- '
OCIResponse
' super type was not found in this schema. Some elements and attributes may be missing. -->
<brandingFileDescription>
FileDescription
</brandingFileDescription>
[0..1]
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterEnhancedReportingBrandingGetResponse ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIDataResponse
">
<
xs:sequence >
<
xs:element name ="
brandingFileDescription "
type ="
FileDescription
"
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
GroupCallCenterEnhancedReportingBrandingModifyRequest
Abstract
no
Documentation
Request to modify the group branding configuration.
The response is either SuccessResponse or ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterEnhancedReportingBrandingModifyRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
groupId "
type ="
GroupId
"/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
GroupCallCenterEnhancedReportingGetAvailableReportTemplateListRequest
Abstract
no
Documentation
Request to get all enabled call center report template for a group.
The response is either a GroupCallCenterEnhancedReportingGetAvailableReportTemplateListResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterEnhancedReportingGetAvailableReportTemplateListRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
groupId "
type ="
GroupId
"/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Name
GroupCallCenterEnhancedReportingGetAvailableReportTemplateListResponse
Abstract
no
Documentation
Response to GroupCallCenterEnhancedReportingGetAvailableReportTemplateListRequest.
Contains a table with column headings: "Name", "Description" and "Level", "Is Agent Required",
"Is Call Center Required", "Is Call Center Dnis Required","Is Real Time Report", "Is Sampling Period Required",
"Call Completion Threshold Parameter", "Short Duration Threshold Parameter",
"Service Level Threshold Parameter", "Service Level Inclusions Parameter", "Service Level Objective Threshold Parameter",
"Abandoned Call Threshold Parameter", "Service Level Threshold Parameter Number",
and "Abandoned Call Threshold Parameter Number".
The possible values for "Level" are "System" and "Group".
The possible values for "Is Agent Required", "Is Call Center Required", "Is Call Center Dnis Required",
"Is Real Time Report" and "Is Sampling Period Required" are "true" and "false".
The possible values for "Call Completion Threshold Parameter", "Short Duration Threshold Parameter",
"Service Level Threshold Parameter", "Service Level Inclusions Parameter","Service Level Objective Threshold Parameter"
and "Abandoned Call Threshold Parameter" are "Required", "Hidden" and "Does Not Apply".
XML Instance Representation
<...>
<!-- '
OCIResponse
' super type was not found in this schema. Some elements and attributes may be missing. -->
<reportTemplateTable>
core :OCITable
</reportTemplateTable>
[1]
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterEnhancedReportingGetAvailableReportTemplateListResponse ">
<
xs:complexContent >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
GroupCallCenterEnhancedReportingGetRequest19
Abstract
no
Documentation
Request to get a group level call center enhanced reporting setting.
The response is either a GroupCallCenterEnhancedReportingGetResponse19 or an ErrorResponse.
Application Data
<asDataModeSupported> true
</asDataModeSupported>
<hssDataModeSupported> false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterEnhancedReportingGetRequest19 ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
groupId "
type ="
GroupId
"/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Name
GroupCallCenterEnhancedReportingGetResponse19
Abstract
no
Documentation
Response to GroupCallCenterEnhancedReportingGetRequest19.
Application Data
<asDataModeSupported> true
</asDataModeSupported>
<hssDataModeSupported> false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- '
OCIResponse
' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterEnhancedReportingGetResponse19 ">
<
xs:complexContent >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
GroupCallCenterEnhancedReportingModifyRequest19
Abstract
no
Documentation
Request to modify group level call center enhanced reporting settings.
The response is either a SuccessResponse or an ErrorResponse.
Application Data
<asDataModeSupported> true
</asDataModeSupported>
<hssDataModeSupported> false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterEnhancedReportingModifyRequest19 ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
groupId "
type ="
GroupId
"/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
GroupCallCenterEnhancedReportingReportTemplateAddRequest
Abstract
no
Documentation
Request to add a group level call center report template.
The response is either a SuccessResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
<isEnabled>
xs :boolean </isEnabled>
[1]
<isRealtimeReport>
xs :boolean </isRealtimeReport>
[0..1]
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterEnhancedReportingReportTemplateAddRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
groupId "
type ="
GroupId
"/>
<
xs:element name ="
isEnabled "
type ="
xs :boolean
"/>
<
xs:element name ="
isRealtimeReport "
type ="
xs :boolean
"
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
GroupCallCenterEnhancedReportingReportTemplateDeleteRequest
Abstract
no
Documentation
Request to delete a group level call center report template.
The response is either a SuccessResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterEnhancedReportingReportTemplateDeleteRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
groupId "
type ="
GroupId
"/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
GroupCallCenterEnhancedReportingReportTemplateGetListRequest
Abstract
no
Documentation
Request to get group level call center report template list.
The response is either a GroupCallCenterEnhancedReportingReportTemplateGetListResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterEnhancedReportingReportTemplateGetListRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
groupId "
type ="
GroupId
"/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Name
GroupCallCenterEnhancedReportingReportTemplateGetListResponse
Abstract
no
Documentation
Response to GroupCallCenterEnhancedReportingReportTemplateGetListRequest.
Contains a table with column headings: "Name", "Description", "Type" and "Enabled"
XML Instance Representation
<...>
<!-- '
OCIResponse
' super type was not found in this schema. Some elements and attributes may be missing. -->
<reportTemplateTable>
core :OCITable
</reportTemplateTable>
[1]
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterEnhancedReportingReportTemplateGetListResponse ">
<
xs:complexContent >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
GroupCallCenterEnhancedReportingReportTemplateGetRequest
Abstract
no
Documentation
Request to get a group level call center report template.
The response is either a GroupCallCenterEnhancedReportingReportTemplateGetResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterEnhancedReportingReportTemplateGetRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
groupId "
type ="
GroupId
"/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Name
GroupCallCenterEnhancedReportingReportTemplateGetResponse
Abstract
no
Documentation
Response to GroupCallCenterEnhancedReportingReportTemplateGetRequest.
XML Instance Representation
<...>
<!-- '
OCIResponse
' super type was not found in this schema. Some elements and attributes may be missing. -->
<isEnabled>
xs :boolean </isEnabled>
[1]
<isRealtimeReport>
xs :boolean </isRealtimeReport>
[0..1]
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterEnhancedReportingReportTemplateGetResponse ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIDataResponse
">
<
xs:sequence >
<
xs:element name ="
isEnabled "
type ="
xs :boolean
"/>
<
xs:element name ="
isRealtimeReport "
type ="
xs :boolean
"
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
GroupCallCenterEnhancedReportingReportTemplateModifyRequest
Abstract
no
Documentation
Request to modify a group level call center report template.
The response is either a SuccessResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
<isEnabled>
xs :boolean </isEnabled>
[0..1]
<isRealtimeReport>
xs :boolean </isRealtimeReport>
[0..1]
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterEnhancedReportingReportTemplateModifyRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
groupId "
type ="
GroupId
"/>
<
xs:element name ="
isEnabled "
type ="
xs :boolean
"
minOccurs ="
0 "/>
<
xs:element name ="
isRealtimeReport "
type ="
xs :boolean
"
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
GroupCallCenterEnhancedReportingScheduledReportAddRequest
Abstract
no
Documentation
Request to add a group level call center reporting scheduled report.
The response is either a SuccessResponse or an ErrorResponse.
The startDate element is adjusted to the first occurrence of the recurrent schedule that comes at or after startDate.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
<startDayOfWeek>
DayOfWeek
</startDayOfWeek>
[0..1]
<reportTimeZone>
TimeZone
</reportTimeZone>
[1]
Start Choice [0..1]
End Choice
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterEnhancedReportingScheduledReportAddRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
groupId "
type ="
GroupId
"/>
<
xs:element name ="
startDayOfWeek "
type ="
DayOfWeek
"
minOccurs ="
0 "/>
<
xs:element name ="
reportTimeZone "
type ="
TimeZone
"/>
<
xs:choice minOccurs ="
0 ">
</
xs:choice >
<
xs:element name ="
emailAddress "
type ="
EmailAddress
"
minOccurs ="
1 "
maxOccurs ="
9 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
GroupCallCenterEnhancedReportingScheduledReportDeleteRequest
Abstract
no
Documentation
Request to delete a group level call center reporting scheduled report.
The response is either a SuccessResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterEnhancedReportingScheduledReportDeleteRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
groupId "
type ="
GroupId
"/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
GroupCallCenterEnhancedReportingScheduledReportGetActiveListRequest
Abstract
no
Documentation
Request to get a list of active group level call center reporting scheduled reports.
The response is either a GroupCallCenterEnhancedReportingScheduledReportGetActiveListResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterEnhancedReportingScheduledReportGetActiveListRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
groupId "
type ="
GroupId
"/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Name
GroupCallCenterEnhancedReportingScheduledReportGetActiveListResponse
Abstract
no
Documentation
Response to GroupCallCenterEnhancedReportingScheduledReportGetActiveListRequest
Contains a table with column headings : "Schedule Name", "Description", "Created By",
"Is Supervisor Report", "Report Template Name", "Report Template Level" and "Recurring".
The "Created By" can be either "Administrator" or user id if created by supervisor.
The possible values for "Recurring" are "None", "Daily", "Weekly", "Monthly" and "Yearly".
The possible values for "Report Template Level" are "System" and "Group".
XML Instance Representation
<...>
<!-- '
OCIResponse
' super type was not found in this schema. Some elements and attributes may be missing. -->
<scheduledReportTable>
core :OCITable
</scheduledReportTable>
[1]
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterEnhancedReportingScheduledReportGetActiveListResponse ">
<
xs:complexContent >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
GroupCallCenterEnhancedReportingScheduledReportGetCompletedListRequest
Abstract
no
Documentation
Request to get a list of completed group level call center reporting scheduled reports.
The response is either a GroupCallCenterEnhancedReportingScheduledReportGetCompletedListResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterEnhancedReportingScheduledReportGetCompletedListRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
groupId "
type ="
GroupId
"/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Name
GroupCallCenterEnhancedReportingScheduledReportGetCompletedListResponse
Abstract
no
Documentation
Response to GroupCallCenterEnhancedReportingScheduledReportGetCompletedListRequest
Contains a table with column headings : "Schedule Name", "Description", "Created By",
"Is Supervisor Report", "Report Template Name", "Report Template Level" and "Recurring".
The "Created By" can be either "Administrator" or user id if created by supervisor.
The possible values for "Recurring" are "None", "Daily", "Weekly", "Monthly" and "Yearly".
The possible values for "Report Template Level" are "System" and "Group".
XML Instance Representation
<...>
<!-- '
OCIResponse
' super type was not found in this schema. Some elements and attributes may be missing. -->
<scheduledReportTable>
core :OCITable
</scheduledReportTable>
[1]
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterEnhancedReportingScheduledReportGetCompletedListResponse ">
<
xs:complexContent >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
GroupCallCenterEnhancedReportingScheduledReportGetListRequest
Abstract
no
Documentation
Request to get a list of group level call center reporting scheduled reports.
The response is either a GroupCallCenterEnhancedReportingScheduledReportGetListResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterEnhancedReportingScheduledReportGetListRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
groupId "
type ="
GroupId
"/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Name
GroupCallCenterEnhancedReportingScheduledReportGetListResponse
Abstract
no
Documentation
Response to GroupCallCenterEnhancedReportingScheduledReportGetListRequest.
Contains a table with column headings : "Schedule Name", "Description", "Created By",
"Is Supervisor Report", "Status", "Report Template Name", "Report Template Level" and "Recurring".
The "Created By" can be either "Administrator" or user id if created by supervisor.
The possible values for "Status" are "Active", and "Completed".
The possible values for "Recurring" are "None", "Daily", "Weekly", "Monthly" and "Yearly".
The possible values for "Report Template Level" are "System" and "Group".
XML Instance Representation
<...>
<!-- '
OCIResponse
' super type was not found in this schema. Some elements and attributes may be missing. -->
<scheduledReportTable>
core :OCITable
</scheduledReportTable>
[1]
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterEnhancedReportingScheduledReportGetListResponse ">
<
xs:complexContent >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
GroupCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListRequest
Abstract
no
Documentation
Request to get all the call center reporting scheduled report in a group that uses a given group level report template.
The response is either a GroupCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
groupId "
type ="
GroupId
"/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Name
GroupCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListResponse
Abstract
no
Documentation
Response to GroupCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListRequest.
Contains a table with column headings: "Schedule Name", "Created By", "Created By Supervisor",
and "Is Active".
The "Created By" can be either "Administrator" or user id if created by supervisor.
XML Instance Representation
<...>
<!-- '
OCIResponse
' super type was not found in this schema. Some elements and attributes may be missing. -->
<scheduleReportTable>
core :OCITable
</scheduleReportTable>
[1]
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListResponse ">
<
xs:complexContent >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
GroupCallCenterEnhancedReportingScheduledReportGetRequest
Abstract
no
Documentation
Request to get a group level call center reporting scheduled report.
The response is either a GroupCallCenterEnhancedReportingScheduledReportGetResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterEnhancedReportingScheduledReportGetRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
groupId "
type ="
GroupId
"/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Name
GroupCallCenterEnhancedReportingScheduledReportGetResponse
Abstract
no
Documentation
Response to GroupCallCenterEnhancedReportingScheduledReportGetRequest.
XML Instance Representation
<...>
<!-- '
OCIResponse
' super type was not found in this schema. Some elements and attributes may be missing. -->
<startDayOfWeek>
DayOfWeek
</startDayOfWeek>
[0..1]
<reportTimeZone>
TimeZone
</reportTimeZone>
[1]
Start Choice [0..1]
End Choice
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterEnhancedReportingScheduledReportGetResponse ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIDataResponse
">
<
xs:sequence >
<
xs:element name ="
startDayOfWeek "
type ="
DayOfWeek
"
minOccurs ="
0 "/>
<
xs:element name ="
reportTimeZone "
type ="
TimeZone
"/>
<
xs:choice minOccurs ="
0 ">
</
xs:choice >
<
xs:element name ="
emailAddress "
type ="
EmailAddress
"
minOccurs ="
1 "
maxOccurs ="
9 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
GroupCallCenterEnhancedReportingScheduledReportModifyRequest
Abstract
no
Documentation
Request to modify a group level call center reporting scheduled report.
The response is either a SuccessResponse or an ErrorResponse.
The startDate element is adjusted to the first occurrence of the recurrent schedule that comes at or after startDate.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
<startDayOfWeek>
DayOfWeek
</startDayOfWeek>
[0..1]
<reportTimeZone>
TimeZone
</reportTimeZone>
[0..1]
Start Choice [0..1]
End Choice
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterEnhancedReportingScheduledReportModifyRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
groupId "
type ="
GroupId
"/>
<
xs:element name ="
startDayOfWeek "
type ="
DayOfWeek
"
minOccurs ="
0 "/>
<
xs:element name ="
reportTimeZone "
type ="
TimeZone
"
minOccurs ="
0 "/>
<
xs:choice minOccurs ="
0 ">
</
xs:choice >
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
GroupCallCenterForcedForwardingGetRequest20
Abstract
no
Documentation
Get a call center's forced forwarding settings.
The response is either a GroupCallCenterForcedForwardingGetResponse20 or an ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId>
UserId
</serviceUserId>
[1]
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterForcedForwardingGetRequest20 ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
serviceUserId "
type ="
UserId
"/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Name
GroupCallCenterForcedForwardingGetResponse20
Abstract
no
Documentation
Response to the GroupCallCenterForcedForwardingGetRequest20.
XML Instance Representation
<...>
<!-- '
OCIResponse
' super type was not found in this schema. Some elements and attributes may be missing. -->
<isActive>
xs :boolean </isActive>
[1]
<allowEnableViaFAC>
xs :boolean </allowEnableViaFAC>
[1]
<playAnnouncementBeforeForwarding>
xs :boolean </playAnnouncementBeforeForwarding>
[1]
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterForcedForwardingGetResponse20 ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIDataResponse
">
<
xs:sequence >
<
xs:element name ="
isActive "
type ="
xs :boolean
"/>
<
xs:element name ="
allowEnableViaFAC "
type ="
xs :boolean
"/>
<
xs:element name ="
playAnnouncementBeforeForwarding "
type ="
xs :boolean
"/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
GroupCallCenterForcedForwardingModifyRequest20
Abstract
no
Documentation
Modify a call center's forced forwarding settings.
The response is either a SuccessResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId>
UserId
</serviceUserId>
[1]
<isActive>
xs :boolean </isActive>
[0..1]
<allowEnableViaFAC>
xs :boolean </allowEnableViaFAC>
[0..1]
<playAnnouncementBeforeForwarding>
xs :boolean </playAnnouncementBeforeForwarding>
[0..1]
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterForcedForwardingModifyRequest20 ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
serviceUserId "
type ="
UserId
"/>
<
xs:element name ="
isActive "
type ="
xs :boolean
"
minOccurs ="
0 "/>
<
xs:element name ="
forwardToPhoneNumber "
type ="
OutgoingDNorSIPURI
"
minOccurs ="
0 "
nillable ="
true "/>
<
xs:element name ="
allowEnableViaFAC "
type ="
xs :boolean
"
minOccurs ="
0 "/>
<
xs:element name ="
playAnnouncementBeforeForwarding "
type ="
xs :boolean
"
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
GroupCallCenterGetAgentListRequest
Abstract
no
Documentation
Get a list of agents assigned to a call center.
The response is either a
GroupCallCenterGetAgentListResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId>
UserId
</serviceUserId>
[1]
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterGetAgentListRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
serviceUserId "
type ="
UserId
"/>
<
xs:element name ="
searchCriteriaUserId "
type ="
SearchCriteriaUserId
"
minOccurs ="
0 "
maxOccurs ="
unbounded "/>
<
xs:element name ="
searchCriteriaDn "
type ="
SearchCriteriaDn
"
minOccurs ="
0 "
maxOccurs ="
unbounded "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Name
GroupCallCenterGetAgentListResponse
Abstract
no
Documentation
Response to the GroupCallCenterGetAgentListRequest.
Contains a table with column headings: "User Id", "Last Name",
"First Name", "Hiragana Last Name", "Hiragana First Name", "Weight",
"Phone Number", "Extension", "Department", "Email Address", "Skill Level".
XML Instance Representation
<...>
<!-- '
OCIResponse
' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterGetAgentListResponse ">
<
xs:complexContent >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
GroupCallCenterGetAnnouncementRequest20
Abstract
no
Documentation
Get a call center's announcement settings.
The response is either a GroupCallCenterGetAnnouncementResponse20 or an ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId>
UserId
</serviceUserId>
[1]
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterGetAnnouncementRequest20 ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
serviceUserId "
type ="
UserId
"/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Name
GroupCallCenterGetAnnouncementResponse20
Abstract
no
Documentation
Response to the GroupCallCenterGetAnnouncementRequest20.
XML Instance Representation
<...>
<!-- '
OCIResponse
' super type was not found in this schema. Some elements and attributes may be missing. -->
<playEntranceMessage>
xs :boolean </playEntranceMessage>
[1]
<mandatoryEntranceMessage>
xs :boolean </mandatoryEntranceMessage>
[1]
<playPeriodicComfortMessage>
xs :boolean </playPeriodicComfortMessage>
[1]
<enableMediaOnHoldForQueuedCalls>
xs :boolean </enableMediaOnHoldForQueuedCalls>
[1]
<mediaOnHoldUseAlternateSourceForInternalCalls>
xs :boolean </mediaOnHoldUseAlternateSourceForInternalCalls>
[0..1]
<playWhisperMessage>
xs :boolean </playWhisperMessage>
[0..1]
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterGetAnnouncementResponse20 ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIDataResponse
">
<
xs:sequence >
<
xs:element name ="
playEntranceMessage "
type ="
xs :boolean
"/>
<
xs:element name ="
mandatoryEntranceMessage "
type ="
xs :boolean
"/>
<
xs:element name ="
playPeriodicComfortMessage "
type ="
xs :boolean
"/>
<
xs:element name ="
enableMediaOnHoldForQueuedCalls "
type ="
xs :boolean
"/>
<
xs:element name ="
mediaOnHoldUseAlternateSourceForInternalCalls "
type ="
xs :boolean
"
minOccurs ="
0 "/>
<
xs:element name ="
playWhisperMessage "
type ="
xs :boolean
"
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
GroupCallCenterGetAvailableAgentListRequest
Abstract
no
Documentation
Get a list of users that can be assigned as agents to a given type of Call Center.
Searching for users by group only makes sense when the call center is part of an Enterprise.
The response is either GroupCallCenterGetAvailableAgentListResponse or ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterGetAvailableAgentListRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
groupId "
type ="
GroupId
"/>
<
xs:element name ="
searchCriteriaUserId "
type ="
SearchCriteriaUserId
"
minOccurs ="
0 "
maxOccurs ="
unbounded "/>
<
xs:element name ="
searchCriteriaDn "
type ="
SearchCriteriaDn
"
minOccurs ="
0 "
maxOccurs ="
unbounded "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Name
GroupCallCenterGetAvailableAgentListResponse
Abstract
no
Documentation
Response to the GroupCallCenterGetAvailableAgentListRequest.
Contains a table with column headings: "User Id", "Last Name", "First Name", "Hiragana Last Name", "Hiragana First Name",
"Phone Number", "Extension", "Department", "Email Address".
XML Instance Representation
<...>
<!-- '
OCIResponse
' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterGetAvailableAgentListResponse ">
<
xs:complexContent >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
GroupCallCenterGetAvailableSupervisorListRequest
Abstract
no
Documentation
Get a list of users that can be assigned as supervisors to a Call Center.
Searching for users by group only makes sense when the call center is part of an Enterprise.
The response is either GroupCallCenterGetAvailableSupervisorListResponse or ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterGetAvailableSupervisorListRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
groupId "
type ="
GroupId
"/>
<
xs:element name ="
searchCriteriaUserId "
type ="
SearchCriteriaUserId
"
minOccurs ="
0 "
maxOccurs ="
unbounded "/>
<
xs:element name ="
searchCriteriaDn "
type ="
SearchCriteriaDn
"
minOccurs ="
0 "
maxOccurs ="
unbounded "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Name
GroupCallCenterGetAvailableSupervisorListResponse
Abstract
no
Documentation
Response to the GroupCallCenterGetAvailableSupervisorListRequest.
Contains a table with column headings: "User Id", "Last Name", "First Name", "Hiragana Last Name", "Hiragana First Name",
"Phone Number", "Extension", "Department", "Email Address".
XML Instance Representation
<...>
<!-- '
OCIResponse
' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterGetAvailableSupervisorListResponse ">
<
xs:complexContent >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
GroupCallCenterGetDistinctiveRingingRequest
Abstract
no
Documentation
Get the distinctive ringing configuration values for call center.
The response is either a GroupCallCenterGetDistinctiveRingingResponse
or an ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId>
UserId
</serviceUserId>
[1]
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterGetDistinctiveRingingRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
serviceUserId "
type ="
UserId
"/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Name
GroupCallCenterGetDistinctiveRingingResponse
Abstract
no
Documentation
Response to the GroupCallCenterGetDistinctiveRingingRequest.
XML Instance Representation
<...>
<!-- '
OCIResponse
' super type was not found in this schema. Some elements and attributes may be missing. -->
<distinctiveRingingCallCenterCalls>
xs :boolean </distinctiveRingingCallCenterCalls>
[1]
<distinctiveRingingRingPatternForCallCenter>
RingPattern
</distinctiveRingingRingPatternForCallCenter>
[1]
<distinctiveRingingForceDeliveryRingPattern>
RingPattern
</distinctiveRingingForceDeliveryRingPattern>
[0..1]
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterGetDistinctiveRingingResponse ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIDataResponse
">
<
xs:sequence >
<
xs:element name ="
distinctiveRingingCallCenterCalls "
type ="
xs :boolean
"/>
<
xs:element name ="
distinctiveRingingRingPatternForCallCenter "
type ="
RingPattern
"/>
<
xs:element name ="
distinctiveRingingForceDeliveryRingPattern "
type ="
RingPattern
"
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
GroupCallCenterGetDNISAgentListRequest
Abstract
no
Documentation
Get a list of agent who selected the DNIS as the outgoing call.
The response is either GroupCallCenterGetDNISAgentListResponse or ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterGetDNISAgentListRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
dnisKey "
type ="
DNISKey
"/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Name
GroupCallCenterGetDNISAgentListResponse
Abstract
no
Documentation
Response to the GroupCallCenterGetDNISAgentListRequest.
Contains a table with column headings: "User Id", "Last Name",
"First Name", "Hiragana Last Name", "Hiragana First Name",
"Phone Number", "Extension", "Department", "Email Address".
XML Instance Representation
<...>
<!-- '
OCIResponse
' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterGetDNISAgentListResponse ">
<
xs:complexContent >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
GroupCallCenterGetDNISAnnouncementRequest20
Abstract
no
Documentation
Get a call center's DNIS Announcements
The response is either a GroupCallCenterGetDNISAnnouncementRequest20 or an ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterGetDNISAnnouncementRequest20 ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
dnisKey "
type ="
DNISKey
"/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Name
GroupCallCenterGetDNISAnnouncementResponse20
Abstract
no
Documentation
Response to the GroupCallCenterGetDNISAnnouncementRequest20.
XML Instance Representation
<...>
<!-- '
OCIResponse
' super type was not found in this schema. Some elements and attributes may be missing. -->
<playEntranceMessage>
xs :boolean </playEntranceMessage>
[1]
<mandatoryEntranceMessage>
xs :boolean </mandatoryEntranceMessage>
[1]
<playPeriodicComfortMessage>
xs :boolean </playPeriodicComfortMessage>
[1]
<enableMediaOnHoldForQueuedCalls>
xs :boolean </enableMediaOnHoldForQueuedCalls>
[1]
<playWhisperMessage>
xs :boolean </playWhisperMessage>
[1]
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterGetDNISAnnouncementResponse20 ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIDataResponse
">
<
xs:sequence >
<
xs:element name ="
playEntranceMessage "
type ="
xs :boolean
"/>
<
xs:element name ="
mandatoryEntranceMessage "
type ="
xs :boolean
"/>
<
xs:element name ="
playPeriodicComfortMessage "
type ="
xs :boolean
"/>
<
xs:element name ="
enableMediaOnHoldForQueuedCalls "
type ="
xs :boolean
"/>
<
xs:element name ="
playWhisperMessage "
type ="
xs :boolean
"/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
GroupCallCenterGetDNISListRequest
Abstract
no
Documentation
Get a list of DNIS that are configured for a Call Center.
The response is either GroupCallCenterGetDNISListResponse or ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId>
UserId
</serviceUserId>
[1]
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterGetDNISListRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
serviceUserId "
type ="
UserId
"/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Name
GroupCallCenterGetDNISListResponse
Abstract
no
Documentation
Response to the GroupCallCenterGetDNISListResponse.
Contains a table with column headings: "Name", "Phone Number", "Extension", "Priority", "Is Primary DNIS".
XML Instance Representation
<...>
<!-- '
OCIResponse
' super type was not found in this schema. Some elements and attributes may be missing. -->
<displayDNISNumber>
xs :boolean </displayDNISNumber>
[1]
<displayDNISName>
xs :boolean </displayDNISName>
[1]
<promoteCallsFromPriority1to0>
xs :boolean </promoteCallsFromPriority1to0>
[1]
<promoteCallsFromPriority2to1>
xs :boolean </promoteCallsFromPriority2to1>
[1]
<promoteCallsFromPriority3to2>
xs :boolean </promoteCallsFromPriority3to2>
[1]
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterGetDNISListResponse ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIDataResponse
">
<
xs:sequence >
<
xs:element name ="
displayDNISNumber "
type ="
xs :boolean
"/>
<
xs:element name ="
displayDNISName "
type ="
xs :boolean
"/>
<
xs:element name ="
promoteCallsFromPriority1to0 "
type ="
xs :boolean
"/>
<
xs:element name ="
promoteCallsFromPriority2to1 "
type ="
xs :boolean
"/>
<
xs:element name ="
promoteCallsFromPriority3to2 "
type ="
xs :boolean
"/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
GroupCallCenterGetDNISRequest
Abstract
no
Documentation
Get a call center's DNIS.
The response is either a GroupCallCenterGetDNISRequest or an ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterGetDNISRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
dnisKey "
type ="
DNISKey
"/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Name
GroupCallCenterGetDNISResponse
Abstract
no
Documentation
Response to the GroupCallCenterGetDNISResponse.
XML Instance Representation
<...>
<!-- '
OCIResponse
' super type was not found in this schema. Some elements and attributes may be missing. -->
<dnisPhoneNumber>
DN
</dnisPhoneNumber>
[0..1]
<useCustomCLIDSettings>
xs :boolean </useCustomCLIDSettings>
[1]
<callingLineIdPhoneNumber>
DN
</callingLineIdPhoneNumber>
[0..1]
<useCustomDnisAnnouncementSettings>
xs :boolean </useCustomDnisAnnouncementSettings>
[1]
<allowOutgoingACDCall>
xs :boolean </allowOutgoingACDCall>
[1]
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterGetDNISResponse ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIDataResponse
">
<
xs:sequence >
<
xs:element name ="
dnisPhoneNumber "
type ="
DN
"
minOccurs ="
0 "/>
<
xs:element name ="
extension "
type ="
Extension17
"
minOccurs ="
0 "/>
<
xs:element name ="
useCustomCLIDSettings "
type ="
xs :boolean
"/>
<
xs:element name ="
callingLineIdPhoneNumber "
type ="
DN
"
minOccurs ="
0 "/>
<
xs:element name ="
useCustomDnisAnnouncementSettings "
type ="
xs :boolean
"/>
<
xs:element name ="
allowOutgoingACDCall "
type ="
xs :boolean
"/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
GroupCallCenterGetInstanceListRequest
Abstract
no
Documentation
Get a list of Call Center instances within a group.
The response is either GroupCallCenterGetInstanceListResponse or ErrorResponse.
It is possible to get the instances within a specified department.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterGetInstanceListRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
groupId "
type ="
GroupId
"/>
<
xs:element name ="
groupDepartmentName "
type ="
DepartmentName
"
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Name
GroupCallCenterGetInstanceListResponse
Abstract
no
Documentation
Response to the GroupCallCenterGetInstanceListRequest.
Contains a table with column headings:
"Service User Id", "Name", "Video", "Phone Number", "Extension", "Department", "Is Active", "Policy", "Type".
The column values for "Video" and "Is Active" can either be true, or false.
The column values for "Type" can be "Basic", "Standard" or "Premium".
NOTE: prior to release 14, the policy column did not match the HuntPolicy enumerated type.
XML Instance Representation
<...>
<!-- '
OCIResponse
' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterGetInstanceListResponse ">
<
xs:complexContent >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
GroupCallCenterGetInstanceQueueStatusRequest
Abstract
no
Documentation
Get Call Center queue status.
The response is either GroupCallCenterGetInstanceQueueStatusResponse or ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId>
UserId
</serviceUserId>
[1]
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterGetInstanceQueueStatusRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
serviceUserId "
type ="
UserId
"/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Name
GroupCallCenterGetInstanceQueueStatusResponse
Abstract
no
Documentation
Contains Call Center queue status and a table with column headings:
"User Id", "First Name", "Last Name", "Phone Number", "Extension", "Department", "Email Address".
XML Instance Representation
<...>
<!-- '
OCIResponse
' super type was not found in this schema. Some elements and attributes may be missing. -->
<numberOfCallsQueuedNow>
xs :int </numberOfCallsQueuedNow>
[1]
<agentsCurrentlyStaffed>
core :OCITable
</agentsCurrentlyStaffed>
[1]
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterGetInstanceQueueStatusResponse ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIDataResponse
">
<
xs:sequence >
<
xs:element name ="
numberOfCallsQueuedNow "
type ="
xs :int
"/>
<
xs:element name ="
agentsCurrentlyStaffed "
type ="
core :OCITable
"/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
GroupCallCenterGetInstanceRequest19sp1
Abstract
no
Documentation
Request to get all the information of a Call Center instance.
The response is either GroupCallCenterGetInstanceResponse19sp1 or ErrorResponse.
Application Data
<asDataModeSupported> true
</asDataModeSupported>
<hssDataModeSupported> false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId>
UserId
</serviceUserId>
[1]
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterGetInstanceRequest19sp1 ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
serviceUserId "
type ="
UserId
"/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Name
GroupCallCenterGetInstanceResponse19sp1
Abstract
no
Documentation
Response to GroupCallCenterGetInstanceRequest19sp1.
Application Data
<asDataModeSupported> true
</asDataModeSupported>
<hssDataModeSupported> false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- '
OCIResponse
' super type was not found in this schema. Some elements and attributes may be missing. -->
<enableVideo>
xs :boolean </enableVideo>
[1]
<enableReporting>
xs :boolean </enableReporting>
[0..1]
<allowCallerToDialEscapeDigit>
xs :boolean </allowCallerToDialEscapeDigit>
[1]
<resetCallStatisticsUponEntryInQueue>
xs :boolean </resetCallStatisticsUponEntryInQueue>
[1]
<allowAgentLogoff>
xs :boolean </allowAgentLogoff>
[1]
<allowCallWaitingForAgents>
xs :boolean </allowCallWaitingForAgents>
[1]
<allowCallsToAgentsInWrapUp>
xs :boolean </allowCallsToAgentsInWrapUp>
[0..1]
<overrideAgentWrapUpTime>
xs :boolean </overrideAgentWrapUpTime>
[0..1]
<forceDeliveryOfCalls>
xs :boolean </forceDeliveryOfCalls>
[0..1]
<enableAutomaticStateChangeForAgents>
xs :boolean </enableAutomaticStateChangeForAgents>
[0..1]
<externalPreferredAudioCodec>
AudioFileCodec
</externalPreferredAudioCodec>
[1]
<internalPreferredAudioCodec>
AudioFileCodec
</internalPreferredAudioCodec>
[1]
<playRingingWhenOfferingCall>
xs :boolean </playRingingWhenOfferingCall>
[1]
<callCenterQueueThresholdsIsActive>
xs :boolean </callCenterQueueThresholdsIsActive>
[0..1]
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterGetInstanceResponse19sp1 ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIDataResponse
">
<
xs:sequence >
<
xs:element name ="
enableVideo "
type ="
xs :boolean
"/>
<
xs:element name ="
enableReporting "
type ="
xs :boolean
"
minOccurs ="
0 "/>
<
xs:element name ="
allowCallerToDialEscapeDigit "
type ="
xs :boolean
"/>
<
xs:element name ="
escapeDigit "
type ="
DtmfDigit
"/>
<
xs:element name ="
resetCallStatisticsUponEntryInQueue "
type ="
xs :boolean
"/>
<
xs:element name ="
allowAgentLogoff "
type ="
xs :boolean
"/>
<
xs:element name ="
allowCallWaitingForAgents "
type ="
xs :boolean
"/>
<
xs:element name ="
allowCallsToAgentsInWrapUp "
type ="
xs :boolean
"
minOccurs ="
0 "/>
<
xs:element name ="
overrideAgentWrapUpTime "
type ="
xs :boolean
"
minOccurs ="
0 "/>
<
xs:element name ="
forceDeliveryOfCalls "
type ="
xs :boolean
"
minOccurs ="
0 "/>
<
xs:element name ="
enableAutomaticStateChangeForAgents "
type ="
xs :boolean
"
minOccurs ="
0 "/>
<
xs:element name ="
externalPreferredAudioCodec "
type ="
AudioFileCodec
"/>
<
xs:element name ="
internalPreferredAudioCodec "
type ="
AudioFileCodec
"/>
<
xs:element name ="
playRingingWhenOfferingCall "
type ="
xs :boolean
"/>
<
xs:element name ="
callCenterQueueThresholdsIsActive "
type ="
xs :boolean
"
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
GroupCallCenterGetInstanceStatisticsReportingRequest17sp1
Abstract
no
Documentation
Request to get the call center statistics reporting settings.
The response is either GroupCallCenterGetInstanceStatisticsReportingResponse17sp1 or ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId>
UserId
</serviceUserId>
[1]
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterGetInstanceStatisticsReportingRequest17sp1 ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
serviceUserId "
type ="
UserId
"/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Name
GroupCallCenterGetInstanceStatisticsReportingResponse17sp1
Abstract
no
Documentation
Response to GroupCallCenterGetInstanceStatisticsReportingRequest17sp1.
Contains Call Center statistics reporting settings.
XML Instance Representation
<...>
<!-- '
OCIResponse
' super type was not found in this schema. Some elements and attributes may be missing. -->
<generateDailyReport>
xs :boolean </generateDailyReport>
[1]
<reportingEmailAddress1>
EmailAddress
</reportingEmailAddress1>
[0..1]
<reportingEmailAddress2>
EmailAddress
</reportingEmailAddress2>
[0..1]
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterGetInstanceStatisticsReportingResponse17sp1 ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIDataResponse
">
<
xs:sequence >
<
xs:element name ="
generateDailyReport "
type ="
xs :boolean
"/>
<
xs:element name ="
reportingEmailAddress1 "
type ="
EmailAddress
"
minOccurs ="
0 "/>
<
xs:element name ="
reportingEmailAddress2 "
type ="
EmailAddress
"
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
GroupCallCenterGetInstanceStatisticsRequest14sp9
Abstract
no
Documentation
Get Call Center queue and agent statistics.
The response is either GroupCallCenterGetInstanceStatisticsResponse14sp9 or ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId>
UserId
</serviceUserId>
[1]
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterGetInstanceStatisticsRequest14sp9 ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
serviceUserId "
type ="
UserId
"/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Name
GroupCallCenterGetInstanceStatisticsResponse14sp9
Abstract
no
Documentation
Contains Call Center statistics.
XML Instance Representation
<...>
<!-- '
OCIResponse
' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterGetInstanceStatisticsResponse14sp9 ">
<
xs:complexContent >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
GroupCallCenterGetRequest17sp4
Abstract
no
Documentation
Request the Group level data associated with Call Center.
The response is either a GroupCallCenterGetResponse17sp4 or an
ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterGetRequest17sp4 ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
groupId "
type ="
GroupId
"/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Name
GroupCallCenterGetResponse17sp4
Abstract
no
Documentation
Response to GroupCallCenterGetRequest17sp4.
XML Instance Representation
<...>
<!-- '
OCIResponse
' super type was not found in this schema. Some elements and attributes may be missing. -->
<useSystemDefaultGuardTimer>
xs :boolean </useSystemDefaultGuardTimer>
[1]
<enableGuardTimer>
xs :boolean </enableGuardTimer>
[1]
<useSystemDefaultUnavailableSettings>
xs :boolean </useSystemDefaultUnavailableSettings>
[0..1]
<forceAgentUnavailableOnDNDActivation>
xs :boolean </forceAgentUnavailableOnDNDActivation>
[0..1]
<forceAgentUnavailableOnPersonalCalls>
xs :boolean </forceAgentUnavailableOnPersonalCalls>
[0..1]
<forceAgentUnavailableOnBouncedCallLimit>
xs :boolean </forceAgentUnavailableOnBouncedCallLimit>
[0..1]
<forceAgentUnavailableOnNotReachable>
xs :boolean </forceAgentUnavailableOnNotReachable>
[0..1]
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterGetResponse17sp4 ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIDataResponse
">
<
xs:sequence >
<
xs:element name ="
useSystemDefaultGuardTimer "
type ="
xs :boolean
"/>
<
xs:element name ="
enableGuardTimer "
type ="
xs :boolean
"/>
<
xs:element name ="
useSystemDefaultUnavailableSettings "
type ="
xs :boolean
"
minOccurs ="
0 "/>
<
xs:element name ="
forceAgentUnavailableOnDNDActivation "
type ="
xs :boolean
"
minOccurs ="
0 "/>
<
xs:element name ="
forceAgentUnavailableOnPersonalCalls "
type ="
xs :boolean
"
minOccurs ="
0 "/>
<
xs:element name ="
forceAgentUnavailableOnBouncedCallLimit "
type ="
xs :boolean
"
minOccurs ="
0 "/>
<
xs:element name ="
forceAgentUnavailableOnNotReachable "
type ="
xs :boolean
"
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
GroupCallCenterGetRoutingPolicyRequest
Abstract
no
Documentation
Request the group call center routing policy.
The response is either a GroupCallCenterGetRoutingPolicyResponse
or an ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterGetRoutingPolicyRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
groupId "
type ="
GroupId
"/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Name
GroupCallCenterGetRoutingPolicyResponse
Abstract
no
Documentation
Response to GroupCallCenterGetRoutingPolicyRequest.
Contains a table with column headings: "Service User Id", "Name" and
"Priority".
XML Instance Representation
<...>
<!-- '
OCIResponse
' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterGetRoutingPolicyResponse ">
<
xs:complexContent >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
GroupCallCenterGetSupervisorListRequest16
Abstract
no
Documentation
Get a list of supervisors assigned to a call center.
The response is either a
GroupCallCenterGetSupervisorListResponse16 or an ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId>
UserId
</serviceUserId>
[1]
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterGetSupervisorListRequest16 ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
serviceUserId "
type ="
UserId
"/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Name
GroupCallCenterGetSupervisorListResponse16
Abstract
no
Documentation
Response to the GroupCallCenterGetSupervisorListRequest16.
Contains a table with column headings: "User Id", "Last Name",
"First Name", "Hiragana Last Name", "Hiragana First Name",
"Phone Number", "Extension", "Department", "Email Address".
XML Instance Representation
<...>
<!-- '
OCIResponse
' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterGetSupervisorListResponse16 ">
<
xs:complexContent >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
GroupCallCenterGetUnlicensedAgentListRequest
Abstract
no
Documentation
Get a list of unlicensed users who are preventing the Call Center from upgrading to another type.
The response is either GroupCallCenterGetUnlicensedAgentListRequest or ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId>
UserId
</serviceUserId>
[1]
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterGetUnlicensedAgentListRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
serviceUserId "
type ="
UserId
"/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Name
GroupCallCenterGetUnlicensedAgentListResponse
Abstract
no
Documentation
Response to the GroupCallCenterGetUnlicensedAgentListRequest.
Contains a table with column headings: "User Id", "Last Name",
"First Name", "Hiragana Last Name", "Hiragana First Name", "Phone Number", "Group Id",
"Extension", "Department", "Email Address".
XML Instance Representation
<...>
<!-- '
OCIResponse
' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterGetUnlicensedAgentListResponse ">
<
xs:complexContent >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
GroupCallCenterHolidayServiceGetRequest20
Abstract
no
Documentation
Get a call center's holiday service settings.
The response is either a GroupCallCenterHolidayServiceGetResponse20 or an ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId>
UserId
</serviceUserId>
[1]
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterHolidayServiceGetRequest20 ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
serviceUserId "
type ="
UserId
"/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Name
GroupCallCenterHolidayServiceGetResponse20
Abstract
no
Documentation
Response to the GroupCallCenterHolidayServiceGetRequest20.
XML Instance Representation
<...>
<!-- '
OCIResponse
' super type was not found in this schema. Some elements and attributes may be missing. -->
<playAnnouncementBeforeAction>
xs :boolean </playAnnouncementBeforeAction>
[1]
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterHolidayServiceGetResponse20 ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIDataResponse
">
<
xs:sequence >
<
xs:element name ="
holidaySchedule "
type ="
HolidaySchedule
"
minOccurs ="
0 "/>
<
xs:element name ="
playAnnouncementBeforeAction "
type ="
xs :boolean
"/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
GroupCallCenterHolidayServiceModifyRequest20
Abstract
no
Documentation
Modify a call center's holiday service settings.
Only Group and Enterprise level schedules are accepted.
The response is either a SuccessResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId>
UserId
</serviceUserId>
[1]
<playAnnouncementBeforeAction>
xs :boolean </playAnnouncementBeforeAction>
[0..1]
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterHolidayServiceModifyRequest20 ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
serviceUserId "
type ="
UserId
"/>
<
xs:element name ="
holidaySchedule "
type ="
HolidaySchedule
"
minOccurs ="
0 "
nillable ="
true "/>
<
xs:element name ="
transferPhoneNumber "
type ="
OutgoingDNorSIPURI
"
minOccurs ="
0 "
nillable ="
true "/>
<
xs:element name ="
playAnnouncementBeforeAction "
type ="
xs :boolean
"
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
GroupCallCenterModifyActiveInstanceListRequest
Abstract
no
Documentation
Request to set the active status of Call Center instances.
The response is either SuccessResponse or ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterModifyActiveInstanceListRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
serviceActivation "
type ="
ServiceActivation
"
minOccurs ="
0 "
maxOccurs ="
unbounded "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
GroupCallCenterModifyAgentListRequest
Abstract
no
Documentation
Request to modify the agent list for a call center.
The response is either SuccessResponse or ErrorResponse.
If the agentUserIdList is used for Skill Based Premium call centers,
the agents will be set to skill level 1.
Application Data
<asDataModeSupported> true
</asDataModeSupported>
<hssDataModeSupported> false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId>
UserId
</serviceUserId>
[1]
Start Choice [1]
End Choice
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterModifyAgentListRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
serviceUserId "
type ="
UserId
"/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
GroupCallCenterModifyAnnouncementRequest20
Abstract
no
Documentation
Modify a call center's announcement settings.
The response is either a SuccessResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId>
UserId
</serviceUserId>
[1]
<playEntranceMessage>
xs :boolean </playEntranceMessage>
[0..1]
<mandatoryEntranceMessage>
xs :boolean </mandatoryEntranceMessage>
[0..1]
<playPeriodicComfortMessage>
xs :boolean </playPeriodicComfortMessage>
[0..1]
<enableMediaOnHoldForQueuedCalls>
xs :boolean </enableMediaOnHoldForQueuedCalls>
[0..1]
<mediaOnHoldUseAlternateSourceForInternalCalls>
xs :boolean </mediaOnHoldUseAlternateSourceForInternalCalls>
[0..1]
<playWhisperMessage>
xs :boolean </playWhisperMessage>
[0..1]
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterModifyAnnouncementRequest20 ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
serviceUserId "
type ="
UserId
"/>
<
xs:element name ="
playEntranceMessage "
type ="
xs :boolean
"
minOccurs ="
0 "/>
<
xs:element name ="
mandatoryEntranceMessage "
type ="
xs :boolean
"
minOccurs ="
0 "/>
<
xs:element name ="
playPeriodicComfortMessage "
type ="
xs :boolean
"
minOccurs ="
0 "/>
<
xs:element name ="
enableMediaOnHoldForQueuedCalls "
type ="
xs :boolean
"
minOccurs ="
0 "/>
<
xs:element name ="
mediaOnHoldUseAlternateSourceForInternalCalls "
type ="
xs :boolean
"
minOccurs ="
0 "/>
<
xs:element name ="
playWhisperMessage "
type ="
xs :boolean
"
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
GroupCallCenterModifyDistinctiveRingingRequest
Abstract
no
Documentation
Modify the distinctive ringing configuration values for call center.
The response is either a SuccessResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId>
UserId
</serviceUserId>
[1]
<distinctiveRingingCallCenterCalls>
xs :boolean </distinctiveRingingCallCenterCalls>
[0..1]
<distinctiveRingingRingPatternForCallCenter>
RingPattern
</distinctiveRingingRingPatternForCallCenter>
[0..1]
<distinctiveRingingForceDeliveryRingPattern>
RingPattern
</distinctiveRingingForceDeliveryRingPattern>
[0..1]
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterModifyDistinctiveRingingRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
serviceUserId "
type ="
UserId
"/>
<
xs:element name ="
distinctiveRingingCallCenterCalls "
type ="
xs :boolean
"
minOccurs ="
0 "/>
<
xs:element name ="
distinctiveRingingRingPatternForCallCenter "
type ="
RingPattern
"
minOccurs ="
0 "/>
<
xs:element name ="
distinctiveRingingForceDeliveryRingPattern "
type ="
RingPattern
"
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
GroupCallCenterModifyDNISAnnouncementRequest20
Abstract
no
Documentation
Modify a call center DNIS announcement settings.
The response is either a SuccessResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
<playEntranceMessage>
xs :boolean </playEntranceMessage>
[0..1]
<mandatoryEntranceMessage>
xs :boolean </mandatoryEntranceMessage>
[0..1]
<playPeriodicComfortMessage>
xs :boolean </playPeriodicComfortMessage>
[0..1]
<enableMediaOnHoldForQueuedCalls>
xs :boolean </enableMediaOnHoldForQueuedCalls>
[0..1]
<playWhisperMessage>
xs :boolean </playWhisperMessage>
[0..1]
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterModifyDNISAnnouncementRequest20 ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
dnisKey "
type ="
DNISKey
"/>
<
xs:element name ="
playEntranceMessage "
type ="
xs :boolean
"
minOccurs ="
0 "/>
<
xs:element name ="
mandatoryEntranceMessage "
type ="
xs :boolean
"
minOccurs ="
0 "/>
<
xs:element name ="
playPeriodicComfortMessage "
type ="
xs :boolean
"
minOccurs ="
0 "/>
<
xs:element name ="
enableMediaOnHoldForQueuedCalls "
type ="
xs :boolean
"
minOccurs ="
0 "/>
<
xs:element name ="
playWhisperMessage "
type ="
xs :boolean
"
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
GroupCallCenterModifyDNISParametersRequest
Abstract
no
Documentation
Modify the setting that are configured for all the DNIS in a Call Center.
The response is either SuccessResponse or ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId>
UserId
</serviceUserId>
[1]
<displayDNISNumber>
xs :boolean </displayDNISNumber>
[0..1]
<displayDNISName>
xs :boolean </displayDNISName>
[0..1]
<promoteCallsFromPriority1to0>
xs :boolean </promoteCallsFromPriority1to0>
[0..1]
<promoteCallsFromPriority2to1>
xs :boolean </promoteCallsFromPriority2to1>
[0..1]
<promoteCallsFromPriority3to2>
xs :boolean </promoteCallsFromPriority3to2>
[0..1]
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterModifyDNISParametersRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
serviceUserId "
type ="
UserId
"/>
<
xs:element name ="
displayDNISNumber "
type ="
xs :boolean
"
minOccurs ="
0 "/>
<
xs:element name ="
displayDNISName "
type ="
xs :boolean
"
minOccurs ="
0 "/>
<
xs:element name ="
promoteCallsFromPriority1to0 "
type ="
xs :boolean
"
minOccurs ="
0 "/>
<
xs:element name ="
promoteCallsFromPriority2to1 "
type ="
xs :boolean
"
minOccurs ="
0 "/>
<
xs:element name ="
promoteCallsFromPriority3to2 "
type ="
xs :boolean
"
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
GroupCallCenterModifyDNISRequest
Abstract
no
Documentation
Modify a call center's DNIS settings.
The response is either a SuccessResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
<newDNISName>
DNISName
</newDNISName>
[0..1]
<dnisPhoneNumber>
DN
</dnisPhoneNumber>
[0..1]
<useCustomCLIDSettings>
xs :boolean </useCustomCLIDSettings>
[0..1]
<callingLineIdPhoneNumber>
DN
</callingLineIdPhoneNumber>
[0..1]
<useCustomDnisAnnouncementSettings>
xs :boolean </useCustomDnisAnnouncementSettings>
[0..1]
<allowOutgoingACDCall>
xs :boolean </allowOutgoingACDCall>
[0..1]
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterModifyDNISRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
dnisKey "
type ="
DNISKey
"/>
<
xs:element name ="
newDNISName "
type ="
DNISName
"
minOccurs ="
0 "/>
<
xs:element name ="
dnisPhoneNumber "
type ="
DN
"
minOccurs ="
0 "
nillable ="
true "/>
<
xs:element name ="
extension "
type ="
Extension17
"
minOccurs ="
0 "
nillable ="
true "/>
<
xs:element name ="
useCustomCLIDSettings "
type ="
xs :boolean
"
minOccurs ="
0 "/>
<
xs:element name ="
callingLineIdPhoneNumber "
type ="
DN
"
minOccurs ="
0 "
nillable ="
true "/>
<
xs:element name ="
useCustomDnisAnnouncementSettings "
type ="
xs :boolean
"
minOccurs ="
0 "/>
<
xs:element name ="
priority "
type ="
DNISPriority
"
minOccurs ="
0 "/>
<
xs:element name ="
allowOutgoingACDCall "
type ="
xs :boolean
"
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
GroupCallCenterModifyInstanceRequest19
Abstract
no
Documentation
Request to modify a Call Center instance.
The response is either SuccessResponse or ErrorResponse.
Application Data
<asDataModeSupported> true
</asDataModeSupported>
<hssDataModeSupported> false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId>
UserId
</serviceUserId>
[1]
<enableVideo>
xs :boolean </enableVideo>
[0..1]
<enableReporting>
xs :boolean </enableReporting>
[0..1]
<allowCallerToDialEscapeDigit>
xs :boolean </allowCallerToDialEscapeDigit>
[0..1]
<escapeDigit>
DtmfDigit
</escapeDigit>
[0..1]
<resetCallStatisticsUponEntryInQueue>
xs :boolean </resetCallStatisticsUponEntryInQueue>
[0..1]
<allowAgentLogoff>
xs :boolean </allowAgentLogoff>
[0..1]
<allowCallWaitingForAgents>
xs :boolean </allowCallWaitingForAgents>
[0..1]
<allowCallsToAgentsInWrapUp>
xs :boolean </allowCallsToAgentsInWrapUp>
[0..1]
<overrideAgentWrapUpTime>
xs :boolean </overrideAgentWrapUpTime>
[0..1]
<forceDeliveryOfCalls>
xs :boolean </forceDeliveryOfCalls>
[0..1]
<enableAutomaticStateChangeForAgents>
xs :boolean </enableAutomaticStateChangeForAgents>
[0..1]
<externalPreferredAudioCodec>
AudioFileCodec
</externalPreferredAudioCodec>
[0..1]
<internalPreferredAudioCodec>
AudioFileCodec
</internalPreferredAudioCodec>
[0..1]
<playRingingWhenOfferingCall>
xs :boolean </playRingingWhenOfferingCall>
[0..1]
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterModifyInstanceRequest19 ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
serviceUserId "
type ="
UserId
"/>
<
xs:element name ="
policy "
type ="
HuntPolicy
"
minOccurs ="
0 "/>
<
xs:element name ="
enableVideo "
type ="
xs :boolean
"
minOccurs ="
0 "/>
<
xs:element name ="
enableReporting "
type ="
xs :boolean
"
minOccurs ="
0 "/>
<
xs:element name ="
allowCallerToDialEscapeDigit "
type ="
xs :boolean
"
minOccurs ="
0 "/>
<
xs:element name ="
escapeDigit "
type ="
DtmfDigit
"
minOccurs ="
0 "/>
<
xs:element name ="
resetCallStatisticsUponEntryInQueue "
type ="
xs :boolean
"
minOccurs ="
0 "/>
<
xs:element name ="
allowAgentLogoff "
type ="
xs :boolean
"
minOccurs ="
0 "/>
<
xs:element name ="
allowCallWaitingForAgents "
type ="
xs :boolean
"
minOccurs ="
0 "/>
<
xs:element name ="
allowCallsToAgentsInWrapUp "
type ="
xs :boolean
"
minOccurs ="
0 "/>
<
xs:element name ="
overrideAgentWrapUpTime "
type ="
xs :boolean
"
minOccurs ="
0 "/>
<
xs:element name ="
forceDeliveryOfCalls "
type ="
xs :boolean
"
minOccurs ="
0 "/>
<
xs:element name ="
enableAutomaticStateChangeForAgents "
type ="
xs :boolean
"
minOccurs ="
0 "/>
<
xs:element name ="
externalPreferredAudioCodec "
type ="
AudioFileCodec
"
minOccurs ="
0 "/>
<
xs:element name ="
internalPreferredAudioCodec "
type ="
AudioFileCodec
"
minOccurs ="
0 "/>
<
xs:element name ="
playRingingWhenOfferingCall "
type ="
xs :boolean
"
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
GroupCallCenterModifyInstanceStatisticsReportingRequest17sp1
Abstract
no
Documentation
Modify the Call Center statistics reporting frequency and destination.
The response is either SuccessResponse or ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId>
UserId
</serviceUserId>
[1]
<generateDailyReport>
xs :boolean </generateDailyReport>
[0..1]
<reportingEmailAddress1>
EmailAddress
</reportingEmailAddress1>
[0..1]
<reportingEmailAddress2>
EmailAddress
</reportingEmailAddress2>
[0..1]
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterModifyInstanceStatisticsReportingRequest17sp1 ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
serviceUserId "
type ="
UserId
"/>
<
xs:element name ="
generateDailyReport "
type ="
xs :boolean
"
minOccurs ="
0 "/>
<
xs:element name ="
reportingEmailAddress1 "
type ="
EmailAddress
"
nillable ="
true "
minOccurs ="
0 "/>
<
xs:element name ="
reportingEmailAddress2 "
type ="
EmailAddress
"
nillable ="
true "
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
GroupCallCenterModifyInstanceWeightedCallDistributionRequest
Abstract
no
Documentation
Request to modify the weighted call distribution of a Call Center instance.
The response is either SuccessResponse or ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId>
UserId
</serviceUserId>
[1]
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterModifyInstanceWeightedCallDistributionRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
serviceUserId "
type ="
UserId
"/>
<
xs:element name ="
agentWeight "
type ="
HuntAgentWeight
"
minOccurs ="
0 "
maxOccurs ="
unbounded "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
GroupCallCenterModifyRequest
Abstract
no
Documentation
Modify the group level data associated with Call Center and
the active status of Call Center instances.
The response is either a SuccessResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
<useSystemDefaultGuardTimer>
xs :boolean </useSystemDefaultGuardTimer>
[0..1]
<enableGuardTimer>
xs :boolean </enableGuardTimer>
[0..1]
<useSystemDefaultUnavailableSettings>
xs :boolean </useSystemDefaultUnavailableSettings>
[0..1]
<forceAgentUnavailableOnDNDActivation>
xs :boolean </forceAgentUnavailableOnDNDActivation>
[0..1]
<forceAgentUnavailableOnPersonalCalls>
xs :boolean </forceAgentUnavailableOnPersonalCalls>
[0..1]
<forceAgentUnavailableOnBouncedCallLimit>
xs :boolean </forceAgentUnavailableOnBouncedCallLimit>
[0..1]
<forceAgentUnavailableOnNotReachable>
xs :boolean </forceAgentUnavailableOnNotReachable>
[0..1]
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterModifyRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
groupId "
type ="
GroupId
"/>
<
xs:element name ="
useSystemDefaultGuardTimer "
type ="
xs :boolean
"
minOccurs ="
0 "/>
<
xs:element name ="
enableGuardTimer "
type ="
xs :boolean
"
minOccurs ="
0 "/>
<
xs:element name ="
useSystemDefaultUnavailableSettings "
type ="
xs :boolean
"
minOccurs ="
0 "/>
<
xs:element name ="
forceAgentUnavailableOnDNDActivation "
type ="
xs :boolean
"
minOccurs ="
0 "/>
<
xs:element name ="
forceAgentUnavailableOnPersonalCalls "
type ="
xs :boolean
"
minOccurs ="
0 "/>
<
xs:element name ="
forceAgentUnavailableOnBouncedCallLimit "
type ="
xs :boolean
"
minOccurs ="
0 "/>
<
xs:element name ="
forceAgentUnavailableOnNotReachable "
type ="
xs :boolean
"
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
GroupCallCenterModifyRoutingPolicyRequest
Abstract
no
Documentation
Modify the group call center routing policy.
The response is either a SuccessResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterModifyRoutingPolicyRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
groupId "
type ="
GroupId
"/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
GroupCallCenterModifySupervisorListRequest16
Abstract
no
Documentation
Request to modify the supervisor list for a call center.
The response is either SuccessResponse or ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId>
UserId
</serviceUserId>
[1]
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterModifySupervisorListRequest16 ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
serviceUserId "
type ="
UserId
"/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
GroupCallCenterNightServiceGetRequest20
Abstract
no
Documentation
Get a call center's night service settings.
The response is either a GroupCallCenterNightServiceGetResponse20 or an ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId>
UserId
</serviceUserId>
[1]
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterNightServiceGetRequest20 ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
serviceUserId "
type ="
UserId
"/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Name
GroupCallCenterNightServiceGetResponse20
Abstract
no
Documentation
Response to the GroupCallCenterNightServiceGetRequest20.
XML Instance Representation
<...>
<!-- '
OCIResponse
' super type was not found in this schema. Some elements and attributes may be missing. -->
<forceNightService>
xs :boolean </forceNightService>
[1]
<allowManualOverrideViaFAC>
xs :boolean </allowManualOverrideViaFAC>
[1]
<playAnnouncementBeforeAction>
xs :boolean </playAnnouncementBeforeAction>
[1]
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterNightServiceGetResponse20 ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIDataResponse
">
<
xs:sequence >
<
xs:element name ="
businessHours "
type ="
TimeSchedule
"
minOccurs ="
0 "/>
<
xs:element name ="
forceNightService "
type ="
xs :boolean
"/>
<
xs:element name ="
allowManualOverrideViaFAC "
type ="
xs :boolean
"/>
<
xs:element name ="
playAnnouncementBeforeAction "
type ="
xs :boolean
"/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
GroupCallCenterNightServiceModifyRequest20
Abstract
no
Documentation
Modify a call center's night service settings.
Only Group and Enterprise level schedules are accepted.
The response is either a SuccessResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId>
UserId
</serviceUserId>
[1]
<forceNightService>
xs :boolean </forceNightService>
[0..1]
<allowManualOverrideViaFAC>
xs :boolean </allowManualOverrideViaFAC>
[0..1]
<playAnnouncementBeforeAction>
xs :boolean </playAnnouncementBeforeAction>
[0..1]
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterNightServiceModifyRequest20 ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
serviceUserId "
type ="
UserId
"/>
<
xs:element name ="
businessHours "
type ="
TimeSchedule
"
minOccurs ="
0 "
nillable ="
true "/>
<
xs:element name ="
forceNightService "
type ="
xs :boolean
"
minOccurs ="
0 "/>
<
xs:element name ="
allowManualOverrideViaFAC "
type ="
xs :boolean
"
minOccurs ="
0 "/>
<
xs:element name ="
transferPhoneNumber "
type ="
OutgoingDNorSIPURI
"
minOccurs ="
0 "
nillable ="
true "/>
<
xs:element name ="
playAnnouncementBeforeAction "
type ="
xs :boolean
"
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
GroupCallCenterOverflowGetRequest20
Abstract
no
Documentation
Get a call center's overflow settings.
The response is either a GroupCallCenterOverflowGetResponse20 or an ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId>
UserId
</serviceUserId>
[1]
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterOverflowGetRequest20 ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
serviceUserId "
type ="
UserId
"/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Name
GroupCallCenterOverflowGetResponse20
Abstract
no
Documentation
Response to the GroupCallCenterOverflowGetRequest20.
XML Instance Representation
<...>
<!-- '
OCIResponse
' super type was not found in this schema. Some elements and attributes may be missing. -->
<overflowAfterTimeout>
xs :boolean </overflowAfterTimeout>
[1]
<playAnnouncementBeforeOverflowProcessing>
xs :boolean </playAnnouncementBeforeOverflowProcessing>
[1]
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterOverflowGetResponse20 ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIDataResponse
">
<
xs:sequence >
<
xs:element name ="
overflowAfterTimeout "
type ="
xs :boolean
"/>
<
xs:element name ="
playAnnouncementBeforeOverflowProcessing "
type ="
xs :boolean
"/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
GroupCallCenterOverflowModifyRequest20
Abstract
no
Documentation
Modify a call center's overflow settings.
The response is either a SuccessResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId>
UserId
</serviceUserId>
[1]
<overflowAfterTimeout>
xs :boolean </overflowAfterTimeout>
[0..1]
<playAnnouncementBeforeOverflowProcessing>
xs :boolean </playAnnouncementBeforeOverflowProcessing>
[0..1]
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterOverflowModifyRequest20 ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
serviceUserId "
type ="
UserId
"/>
<
xs:element name ="
transferPhoneNumber "
type ="
OutgoingDNorSIPURI
"
minOccurs ="
0 "
nillable ="
true "/>
<
xs:element name ="
overflowAfterTimeout "
type ="
xs :boolean
"
minOccurs ="
0 "/>
<
xs:element name ="
playAnnouncementBeforeOverflowProcessing "
type ="
xs :boolean
"
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
GroupCallCenterQueueCallDispositionCodeAddRequest
Abstract
no
Documentation
Add a Call Center Call Disposition Code.
The response is either SuccessResponse or ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId>
UserId
</serviceUserId>
[1]
<isActive>
xs :boolean </isActive>
[1]
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterQueueCallDispositionCodeAddRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
serviceUserId "
type ="
UserId
"/>
<
xs:element name ="
isActive "
type ="
xs :boolean
"/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
GroupCallCenterQueueCallDispositionCodeDeleteRequest
Abstract
no
Documentation
Delete a Call Center Call Disposition Code.
The response is either SuccessResponse or ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId>
UserId
</serviceUserId>
[1]
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterQueueCallDispositionCodeDeleteRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
serviceUserId "
type ="
UserId
"/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
GroupCallCenterQueueCallDispositionCodeGetListRequest
Abstract
no
Documentation
Get the list of Call Center Level and Organization Level Call Disposition Codes.
The response is either GroupCallCenterQueueCallDispositionCodeGetListResponse or ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId>
UserId
</serviceUserId>
[1]
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterQueueCallDispositionCodeGetListRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
serviceUserId "
type ="
UserId
"/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Name
GroupCallCenterQueueCallDispositionCodeGetListResponse
Abstract
no
Documentation
Response to the GroupCallCenterQueueCallDispositionCodeGetListRequest.
Contains a table with column headings: "Is Active", "Code", "Description" and "Level".
Level column can be any of the values in the data type CallDispositionCodeLevel.
XML Instance Representation
<...>
<!-- '
OCIResponse
' super type was not found in this schema. Some elements and attributes may be missing. -->
<dispositionCodesTable>
core :OCITable
</dispositionCodesTable>
[1]
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterQueueCallDispositionCodeGetListResponse ">
<
xs:complexContent >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
GroupCallCenterQueueCallDispositionCodeGetRequest
Abstract
no
Documentation
Get a Call Center Call Disposition Code.
The response is either GroupCallCenterQueueCallDispositionCodeGetResponse or ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId>
UserId
</serviceUserId>
[1]
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterQueueCallDispositionCodeGetRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
serviceUserId "
type ="
UserId
"/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Name
GroupCallCenterQueueCallDispositionCodeGetResponse
Abstract
no
Documentation
Response to the GroupCallCenterQueueCallDispositionCodeGetRequest
XML Instance Representation
<...>
<!-- '
OCIResponse
' super type was not found in this schema. Some elements and attributes may be missing. -->
<isActive>
xs :boolean </isActive>
[1]
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterQueueCallDispositionCodeGetResponse ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIDataResponse
">
<
xs:sequence >
<
xs:element name ="
isActive "
type ="
xs :boolean
"/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
GroupCallCenterQueueCallDispositionCodeModifyRequest
Abstract
no
Documentation
Modify a Call Center Call Disposition Code.
The response is either SuccessResponse or ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId>
UserId
</serviceUserId>
[1]
<isActive>
xs :boolean </isActive>
[0..1]
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterQueueCallDispositionCodeModifyRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
serviceUserId "
type ="
UserId
"/>
<
xs:element name ="
isActive "
type ="
xs :boolean
"
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
GroupCallCenterQueueCallDispositionCodeSettingsGetRequest
Abstract
no
Documentation
Request the user level data associated with Call Center Call Disposition Code Settings.
The response is either a GroupCallCenterQueueCallDispositionCodeSettingsGetResponse or an
ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId>
UserId
</serviceUserId>
[1]
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterQueueCallDispositionCodeSettingsGetRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
serviceUserId "
type ="
UserId
"/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Name
GroupCallCenterQueueCallDispositionCodeSettingsGetResponse
Abstract
no
Documentation
Response to GroupCallCenterQueueCallDispositionCodeSettingsGetRequest.
XML Instance Representation
<...>
<!-- '
OCIResponse
' super type was not found in this schema. Some elements and attributes may be missing. -->
<enableCallDispositionCodes>
xs :boolean </enableCallDispositionCodes>
[1]
<includeOrganizationCodes>
xs :boolean </includeOrganizationCodes>
[1]
<forceUseOfCallDispositionCodes>
xs :boolean </forceUseOfCallDispositionCodes>
[1]
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterQueueCallDispositionCodeSettingsGetResponse ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIDataResponse
">
<
xs:sequence >
<
xs:element name ="
enableCallDispositionCodes "
type ="
xs :boolean
"/>
<
xs:element name ="
includeOrganizationCodes "
type ="
xs :boolean
"/>
<
xs:element name ="
forceUseOfCallDispositionCodes "
type ="
xs :boolean
"/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
GroupCallCenterQueueCallDispositionCodeSettingsModifyRequest
Abstract
no
Documentation
Modify the enterprise level data associated with Call Center Agents Unavailable Code Settings.
The response is either a SuccessResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId>
UserId
</serviceUserId>
[1]
<enableCallDispositionCodes>
xs :boolean </enableCallDispositionCodes>
[0..1]
<includeOrganizationCodes>
xs :boolean </includeOrganizationCodes>
[0..1]
<forceUseOfCallDispositionCodes>
xs :boolean </forceUseOfCallDispositionCodes>
[0..1]
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterQueueCallDispositionCodeSettingsModifyRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
serviceUserId "
type ="
UserId
"/>
<
xs:element name ="
enableCallDispositionCodes "
type ="
xs :boolean
"
minOccurs ="
0 "/>
<
xs:element name ="
includeOrganizationCodes "
type ="
xs :boolean
"
minOccurs ="
0 "/>
<
xs:element name ="
forceUseOfCallDispositionCodes "
type ="
xs :boolean
"
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
GroupCallCenterQueueStatusNotificationGetRequest
Abstract
no
Documentation
Get the status configuration for a given call center.
The response is either a GroupCallCenterQueueStatusNotificationGetResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId>
UserId
</serviceUserId>
[1]
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterQueueStatusNotificationGetRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
serviceUserId "
type ="
UserId
"/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Name
GroupCallCenterQueueStatusNotificationGetResponse
Abstract
no
Documentation
Response to the GroupCallCenterQueueStatusNotificationGetRequest.
The response contains the call center status configuration information.
XML Instance Representation
<...>
<!-- '
OCIResponse
' super type was not found in this schema. Some elements and attributes may be missing. -->
<enableQueueStatusNotification>
xs :boolean </enableQueueStatusNotification>
[1]
<enableQueueDepthThreshold>
xs :boolean </enableQueueDepthThreshold>
[1]
<enableWaitingTimeThreshold>
xs :boolean </enableWaitingTimeThreshold>
[1]
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterQueueStatusNotificationGetResponse ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIDataResponse
">
<
xs:sequence >
<
xs:element name ="
enableQueueStatusNotification "
type ="
xs :boolean
"/>
<
xs:element name ="
enableQueueDepthThreshold "
type ="
xs :boolean
"/>
<
xs:element name ="
enableWaitingTimeThreshold "
type ="
xs :boolean
"/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
GroupCallCenterQueueStatusNotificationModifyRequest
Abstract
no
Documentation
Set the status configuration for a given call center.
The response is either a SuccessResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId>
UserId
</serviceUserId>
[1]
<enableQueueStatusNotification>
xs :boolean </enableQueueStatusNotification>
[0..1]
<enableQueueDepthThreshold>
xs :boolean </enableQueueDepthThreshold>
[0..1]
<enableWaitingTimeThreshold>
xs :boolean </enableWaitingTimeThreshold>
[0..1]
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterQueueStatusNotificationModifyRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
serviceUserId "
type ="
UserId
"/>
<
xs:element name ="
enableQueueStatusNotification "
type ="
xs :boolean
"
minOccurs ="
0 "/>
<
xs:element name ="
enableQueueDepthThreshold "
type ="
xs :boolean
"
minOccurs ="
0 "/>
<
xs:element name ="
enableWaitingTimeThreshold "
type ="
xs :boolean
"
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
GroupCallCenterQueueThresholdsGetRequest
Abstract
no
Documentation
Get a call center's queue Thresholds settings.
The response is either a GroupCallCenterQueueThresholdsGetRequest or an ErrorResponse.
Application Data
<asDataModeSupported> true
</asDataModeSupported>
<hssDataModeSupported> false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId>
UserId
</serviceUserId>
[1]
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterQueueThresholdsGetRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
serviceUserId "
type ="
UserId
"/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Name
GroupCallCenterQueueThresholdsGetResponse
Abstract
no
Documentation
Response to the GroupCallCenterQueueThresholdsGetRequest.
Application Data
<asDataModeSupported> true
</asDataModeSupported>
<hssDataModeSupported> false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- '
OCIResponse
' super type was not found in this schema. Some elements and attributes may be missing. -->
<isActive>
xs :boolean </isActive>
[1]
<enableNotificationEmail>
xs :boolean </enableNotificationEmail>
[1]
<notificationEmailAddress>
EmailAddress
</notificationEmailAddress>
[0..8]
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterQueueThresholdsGetResponse ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIDataResponse
">
<
xs:sequence >
<
xs:element name ="
isActive "
type ="
xs :boolean
"/>
<
xs:element name ="
enableNotificationEmail "
type ="
xs :boolean
"/>
<
xs:element name ="
notificationEmailAddress "
type ="
EmailAddress
"
minOccurs ="
0 "
maxOccurs ="
8 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
GroupCallCenterQueueThresholdsModifyRequest
Abstract
no
Documentation
Modify a call center's queue Thresholds settings.
The response is either a SuccessResponse or an ErrorResponse.
Application Data
<asDataModeSupported> true
</asDataModeSupported>
<hssDataModeSupported> false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId>
UserId
</serviceUserId>
[1]
<isActive>
xs :boolean </isActive>
[0..1]
<enableNotificationEmail>
xs :boolean </enableNotificationEmail>
[0..1]
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterQueueThresholdsModifyRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
serviceUserId "
type ="
UserId
"/>
<
xs:element name ="
isActive "
type ="
xs :boolean
"
minOccurs ="
0 "/>
<
xs:element name ="
enableNotificationEmail "
type ="
xs :boolean
"
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
GroupCallCenterStrandedCallGetRequest20
Abstract
no
Documentation
Get a call center's stranded call settings.
The response is either a GroupCallCenterStrandedCallGetResponse20 or an ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId>
UserId
</serviceUserId>
[1]
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterStrandedCallGetRequest20 ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
serviceUserId "
type ="
UserId
"/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Name
GroupCallCenterStrandedCallGetResponse20
Abstract
no
Documentation
Response to the GroupCallCenterStrandedCallGetRequest20.
XML Instance Representation
<...>
<!-- '
OCIResponse
' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterStrandedCallGetResponse20 ">
<
xs:complexContent >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
GroupCallCenterStrandedCallModifyRequest20
Abstract
no
Documentation
Modify a call center's stranded call settings.
The response is either a SuccessResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId>
UserId
</serviceUserId>
[1]
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterStrandedCallModifyRequest20 ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
serviceUserId "
type ="
UserId
"/>
<
xs:element name ="
transferPhoneNumber "
type ="
OutgoingDNorSIPURI
"
minOccurs ="
0 "
nillable ="
true "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
GroupCallCenterStrandedCallUnavailableGetRequest20
Abstract
no
Documentation
Get a call center's stranded calls - unavailable settings.
The response is either a GroupCallCenterStrandedCallUnavailableGetResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId>
UserId
</serviceUserId>
[1]
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterStrandedCallUnavailableGetRequest20 ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
serviceUserId "
type ="
UserId
"/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Name
GroupCallCenterStrandedCallUnavailableGetResponse20
Abstract
no
Documentation
Response to the GroupCallCenterStrandedCallUnavailableGetRequest20.
XML Instance Representation
<...>
<!-- '
OCIResponse
' super type was not found in this schema. Some elements and attributes may be missing. -->
<conditionPolicyOnNumberOfAgentsWithSpecifiedUnavailableCode>
xs :boolean </conditionPolicyOnNumberOfAgentsWithSpecifiedUnavailableCode>
[1]
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterStrandedCallUnavailableGetResponse20 ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIDataResponse
">
<
xs:sequence >
<
xs:element name ="
conditionPolicyOnNumberOfAgentsWithSpecifiedUnavailableCode "
type ="
xs :boolean
"/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
GroupCallCenterStrandedCallUnavailableModifyRequest20
Abstract
no
Documentation
Modify a call center's stranded calls - unavailable settings.
The response is either a SuccessResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId>
UserId
</serviceUserId>
[1]
<conditionPolicyOnNumberOfAgentsWithSpecifiedUnavailableCode>
xs :boolean </conditionPolicyOnNumberOfAgentsWithSpecifiedUnavailableCode>
[0..1]
</...>
Schema Component Representation
<
xs:complexType name ="
GroupCallCenterStrandedCallUnavailableModifyRequest20 ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
serviceUserId "
type ="
UserId
"/>
<
xs:element name ="
conditionPolicyOnNumberOfAgentsWithSpecifiedUnavailableCode "
type ="
xs :boolean
"
minOccurs ="
0 "/>
<
xs:element name ="
transferPhoneNumber "
type ="
OutgoingDNorSIPURI
"
minOccurs ="
0 "
nillable ="
true "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
SystemCallCenterEnhancedReportingBrandingGetRequest
Abstract
no
Documentation
Request to get the system branding information.
The response is either SystemCallCenterEnhancedReportingBrandingGetResponse or ErrorResponse.
Application Data
<asDataModeSupported> true
</asDataModeSupported>
<hssDataModeSupported> false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<
xs:complexType name ="
SystemCallCenterEnhancedReportingBrandingGetRequest ">
<
xs:complexContent >
</
xs:complexContent >
</
xs:complexType >
Name
SystemCallCenterEnhancedReportingBrandingGetResponse
Abstract
no
Documentation
Response to the SystemCallCenterEnhancedReportingBrandingGetRequest.
Application Data
<asDataModeSupported> true
</asDataModeSupported>
<hssDataModeSupported> false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- '
OCIResponse
' super type was not found in this schema. Some elements and attributes may be missing. -->
<customBrandingFileDescription>
FileDescription
</customBrandingFileDescription>
[0..1]
</...>
Schema Component Representation
<
xs:complexType name ="
SystemCallCenterEnhancedReportingBrandingGetResponse ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIDataResponse
">
<
xs:sequence >
<
xs:element name ="
customBrandingFileDescription "
type ="
FileDescription
"
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
SystemCallCenterEnhancedReportingBrandingModifyRequest
Abstract
no
Documentation
Request to modify the system branding configuration.
The response is either SuccessResponse or ErrorResponse.
Application Data
<asDataModeSupported> true
</asDataModeSupported>
<hssDataModeSupported> false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<
xs:complexType name ="
SystemCallCenterEnhancedReportingBrandingModifyRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
SystemCallCenterEnhancedReportingDataTemplateGetListRequest
Abstract
no
Documentation
Request to get the list of data template and the corresponding information in the system.
The response is either a SystemCallCenterEnhancedReportingDataTemplateGetListResponse or an ErrorResponse.
Application Data
<asDataModeSupported> true
</asDataModeSupported>
<hssDataModeSupported> false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<
xs:complexType name ="
SystemCallCenterEnhancedReportingDataTemplateGetListRequest ">
<
xs:complexContent >
</
xs:complexContent >
</
xs:complexType >
Name
SystemCallCenterEnhancedReportingDataTemplateGetListResponse
Abstract
no
Documentation
Response to SystemCallCenterEnhancedReportingDataTemplateGetListRequest.
Application Data
<asDataModeSupported> true
</asDataModeSupported>
<hssDataModeSupported> false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- '
OCIResponse
' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<
xs:complexType name ="
SystemCallCenterEnhancedReportingDataTemplateGetListResponse ">
<
xs:complexContent >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
SystemCallCenterEnhancedReportingGetRequest
Abstract
no
Documentation
Request to get the call center enhanced reporting system settings.
The response is either a SystemCallCenterEnhancedReportingGetResponse or an ErrorResponse.
Application Data
<asDataModeSupported> true
</asDataModeSupported>
<hssDataModeSupported> false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<
xs:complexType name ="
SystemCallCenterEnhancedReportingGetRequest ">
<
xs:complexContent >
</
xs:complexContent >
</
xs:complexType >
Name
SystemCallCenterEnhancedReportingGetResponse
Abstract
no
Documentation
Response to SystemCallCenterEnhancedReportingGetRequest.
Application Data
<asDataModeSupported> true
</asDataModeSupported>
<hssDataModeSupported> false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- '
OCIResponse
' super type was not found in this schema. Some elements and attributes may be missing. -->
<archiveReports>
xs :boolean </archiveReports>
[1]
<reportApplicationURL>
URL
</reportApplicationURL>
[0..1]
<repositoryApplicationURL>
URL
</repositoryApplicationURL>
[0..1]
</...>
Schema Component Representation
<
xs:complexType name ="
SystemCallCenterEnhancedReportingGetResponse ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIDataResponse
">
<
xs:sequence >
<
xs:element name ="
archiveReports "
type ="
xs :boolean
"/>
<
xs:element name ="
reportApplicationURL "
type ="
URL
"
minOccurs ="
0 "/>
<
xs:element name ="
repositoryApplicationURL "
type ="
URL
"
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
SystemCallCenterEnhancedReportingModifyRequest
Abstract
no
Documentation
Modify the system settings for call center enhanced reporting.
The response is either a SuccessResponse or an ErrorResponse.
Application Data
<asDataModeSupported> true
</asDataModeSupported>
<hssDataModeSupported> false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
<archiveReports>
xs :boolean </archiveReports>
[0..1]
<reportApplicationURL>
URL
</reportApplicationURL>
[0..1]
<repositoryApplicationURL>
URL
</repositoryApplicationURL>
[0..1]
</...>
Schema Component Representation
<
xs:complexType name ="
SystemCallCenterEnhancedReportingModifyRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
archiveReports "
type ="
xs :boolean
"
minOccurs ="
0 "/>
<
xs:element name ="
reportApplicationURL "
type ="
URL
"
minOccurs ="
0 "
nillable ="
true "/>
<
xs:element name ="
repositoryApplicationURL "
type ="
URL
"
minOccurs ="
0 "
nillable ="
true "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
SystemCallCenterEnhancedReportingReportTemplateAddRequest
Abstract
no
Documentation
Request to add a system level call center report template.
The response is either a SuccessResponse or an ErrorResponse.
Application Data
<asDataModeSupported> true
</asDataModeSupported>
<hssDataModeSupported> false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
<isEnabled>
xs :boolean </isEnabled>
[1]
<isRealtimeReport>
xs :boolean </isRealtimeReport>
[0..1]
</...>
Schema Component Representation
<
xs:complexType name ="
SystemCallCenterEnhancedReportingReportTemplateAddRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
isEnabled "
type ="
xs :boolean
"/>
<
xs:element name ="
isRealtimeReport "
type ="
xs :boolean
"
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
SystemCallCenterEnhancedReportingReportTemplateDeleteRequest
Abstract
no
Documentation
Request to delete a system level call center report template.
The response is either a SuccessResponse or an ErrorResponse.
Application Data
<asDataModeSupported> true
</asDataModeSupported>
<hssDataModeSupported> false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<
xs:complexType name ="
SystemCallCenterEnhancedReportingReportTemplateDeleteRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
SystemCallCenterEnhancedReportingReportTemplateGetListRequest
Abstract
no
Documentation
Request to get system level call center report template list.
The response is either a SystemCallCenterEnhancedReportingReportTemplateGetListResponse or an ErrorResponse.
Application Data
<asDataModeSupported> true
</asDataModeSupported>
<hssDataModeSupported> false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<
xs:complexType name ="
SystemCallCenterEnhancedReportingReportTemplateGetListRequest ">
<
xs:complexContent >
</
xs:complexContent >
</
xs:complexType >
Name
SystemCallCenterEnhancedReportingReportTemplateGetListResponse
Abstract
no
Documentation
Response to SystemCallCenterEnhancedReportingReportTemplateGetListRequest.
Contains a table with column headings: "Name", "Description", "Is Custom", "Type" and "Enabled"
Application Data
<asDataModeSupported> true
</asDataModeSupported>
<hssDataModeSupported> false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- '
OCIResponse
' super type was not found in this schema. Some elements and attributes may be missing. -->
<reportTemplateTable>
core :OCITable
</reportTemplateTable>
[1]
</...>
Schema Component Representation
<
xs:complexType name ="
SystemCallCenterEnhancedReportingReportTemplateGetListResponse ">
<
xs:complexContent >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
SystemCallCenterEnhancedReportingReportTemplateGetRequest
Abstract
no
Documentation
Request to get a system level call center report template.
The response is either a SystemCallCenterEnhancedReportingReportTemplateGetResponse or an ErrorResponse.
Application Data
<asDataModeSupported> true
</asDataModeSupported>
<hssDataModeSupported> false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<
xs:complexType name ="
SystemCallCenterEnhancedReportingReportTemplateGetRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Name
SystemCallCenterEnhancedReportingReportTemplateGetResponse
Abstract
no
Documentation
Response to SystemCallCenterEnhancedReportingReportTemplateGetRequest.
Application Data
<asDataModeSupported> true
</asDataModeSupported>
<hssDataModeSupported> false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- '
OCIResponse
' super type was not found in this schema. Some elements and attributes may be missing. -->
<isEnabled>
xs :boolean </isEnabled>
[1]
<isRealtimeReport>
xs :boolean </isRealtimeReport>
[0..1]
</...>
Schema Component Representation
<
xs:complexType name ="
SystemCallCenterEnhancedReportingReportTemplateGetResponse ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIDataResponse
">
<
xs:sequence >
<
xs:element name ="
isEnabled "
type ="
xs :boolean
"/>
<
xs:element name ="
isRealtimeReport "
type ="
xs :boolean
"
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
SystemCallCenterEnhancedReportingReportTemplateModifyRequest
Abstract
no
Documentation
Request to modify a system level call center report template.
The response is either a SuccessResponse or an ErrorResponse.
Application Data
<asDataModeSupported> true
</asDataModeSupported>
<hssDataModeSupported> false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
<isEnabled>
xs :boolean </isEnabled>
[0..1]
<isRealtimeReport>
xs :boolean </isRealtimeReport>
[0..1]
</...>
Schema Component Representation
<
xs:complexType name ="
SystemCallCenterEnhancedReportingReportTemplateModifyRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
isEnabled "
type ="
xs :boolean
"
minOccurs ="
0 "/>
<
xs:element name ="
isRealtimeReport "
type ="
xs :boolean
"
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
SystemCallCenterEnhancedReportingScheduledReportGetActiveListRequest
Abstract
no
Documentation
Request to get the list of all active call center reporting scheduled reports in the system.
The response is either a SystemCallCenterEnhancedReportingScheduledReportGetActiveListResponse or an ErrorResponse.
Application Data
<asDataModeSupported> true
</asDataModeSupported>
<hssDataModeSupported> false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<
xs:complexType name ="
SystemCallCenterEnhancedReportingScheduledReportGetActiveListRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
searchCriteriaGroupId "
type ="
SearchCriteriaGroupId
"
minOccurs ="
0 "
maxOccurs ="
unbounded "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Name
SystemCallCenterEnhancedReportingScheduledReportGetActiveListResponse
Abstract
no
Documentation
Response to SystemCallCenterEnhancedReportingScheduledReportGetActiveListRequest
Contains a table with column headings : "Scheduled Report Name", "Description",
"Service Provider Id", "Is Enterprise", "Group Id", "Created By", "Is Supervisor Report",
"Report Template Name", "Report Template Level" and "Recurring".
The "Created By" can be either "Administrator" or user id if created by supervisor.
The possible values for "Recurring" are "None", "Daily", "Weekly", "Monthly" and "Yearly".
The possible values for "Report Template Level" are "System", "Enterprise" and "Group".
For the rows with "Is Enterprise" column value "true", the "Group Id" column will be empty.
Application Data
<asDataModeSupported> true
</asDataModeSupported>
<hssDataModeSupported> false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- '
OCIResponse
' super type was not found in this schema. Some elements and attributes may be missing. -->
<scheduledReportTable>
core :OCITable
</scheduledReportTable>
[1]
</...>
Schema Component Representation
<
xs:complexType name ="
SystemCallCenterEnhancedReportingScheduledReportGetActiveListResponse ">
<
xs:complexContent >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
SystemCallCenterEnhancedReportingScheduledReportGetCompletedListRequest
Abstract
no
Documentation
Request to get the list of all completed call center reporting scheduled reports in the system.
The response is either a SystemCallCenterEnhancedReportingScheduledReportGetCompletedListResponse or an ErrorResponse.
Application Data
<asDataModeSupported> true
</asDataModeSupported>
<hssDataModeSupported> false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<
xs:complexType name ="
SystemCallCenterEnhancedReportingScheduledReportGetCompletedListRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
searchCriteriaGroupId "
type ="
SearchCriteriaGroupId
"
minOccurs ="
0 "
maxOccurs ="
unbounded "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Name
SystemCallCenterEnhancedReportingScheduledReportGetCompletedListResponse
Abstract
no
Documentation
Response to SystemCallCenterEnhancedReportingScheduledReportGetCompletedListRequest
Contains a table with column headings : "Scheduled Report Name", "Description",
"Service Provider Id", "Is Enterprise", "Group Id", "Created By", "Is Supervisor Report",
"Report Template Name", "Report Template Level" and "Recurring".
The "Created By" can be either "Administrator" or user id if created by supervisor.
The possible values for "Recurring" are "None", "Daily", "Weekly", "Monthly" and "Yearly".
The possible values for "Report Template Level" are "System", "Enterprise" and "Group".
For the rows with "Is Enterprise" column value "true", the "Group Id" column will be empty.
Application Data
<asDataModeSupported> true
</asDataModeSupported>
<hssDataModeSupported> false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- '
OCIResponse
' super type was not found in this schema. Some elements and attributes may be missing. -->
<scheduledReportTable>
core :OCITable
</scheduledReportTable>
[1]
</...>
Schema Component Representation
<
xs:complexType name ="
SystemCallCenterEnhancedReportingScheduledReportGetCompletedListResponse ">
<
xs:complexContent >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
SystemCallCenterEnhancedReportingScheduledReportGetListRequest
Abstract
no
Documentation
Request to get the list of all call center reporting scheduled reports in the system.
The response is either an SystemCallCenterEnhancedReportingScheduledReportGetListResponse or an ErrorResponse.
Application Data
<asDataModeSupported> true
</asDataModeSupported>
<hssDataModeSupported> false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<
xs:complexType name ="
SystemCallCenterEnhancedReportingScheduledReportGetListRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
searchCriteriaGroupId "
type ="
SearchCriteriaGroupId
"
minOccurs ="
0 "
maxOccurs ="
unbounded "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Name
SystemCallCenterEnhancedReportingScheduledReportGetListResponse
Abstract
no
Documentation
Response to SystemCallCenterEnhancedReportingScheduledReportGetListRequest.
Contains a table with column headings : "Scheduled Report Name", "Description",
"Service Provider Id", "Is Enterprise", "Group Id", "Created By", "Is Supervisor Report", "Status",
"Report Template Name", "Report Template Level" and "Recurring".
The "Created By" can be either "Administrator" or user id if created by supervisor.
The possible values for "Status" are "Active", and "Completed".
The possible values for "Recurring" are "None", "Daily", "Weekly", "Monthly" and "Yearly".
The possible values for "Report Template Level" are "System", "Enterprise" and "Group".
For the rows with "Is Enterprise" column value "true", the "Group Id" column will be empty.
Application Data
<asDataModeSupported> true
</asDataModeSupported>
<hssDataModeSupported> false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- '
OCIResponse
' super type was not found in this schema. Some elements and attributes may be missing. -->
<scheduledReportTable>
core :OCITable
</scheduledReportTable>
[1]
</...>
Schema Component Representation
<
xs:complexType name ="
SystemCallCenterEnhancedReportingScheduledReportGetListResponse ">
<
xs:complexContent >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
SystemCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListRequest
Abstract
no
Documentation
Request to get all the call center reporting scheduled report in the system that uses a
given system level report template.
The response is either a SystemCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListResponse
or an ErrorResponse.
Application Data
<asDataModeSupported> true
</asDataModeSupported>
<hssDataModeSupported> false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<
xs:complexType name ="
SystemCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Name
SystemCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListResponse
Abstract
no
Documentation
Response to SystemCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListRequest.
Contains a table with column headings: "Schedule Name", "Organization Type", "Service Provider Id",
"Group Id", "Created By", "Created By Supervisor", and "Is Active".
The "Organization Type" is either "Service Provider" or "Enterprise".
The "Created By" can be either "Administrator" or user id if created by supervisor.
The possible values for "Created By Supervisor" are "true" and "false".
Application Data
<asDataModeSupported> true
</asDataModeSupported>
<hssDataModeSupported> false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- '
OCIResponse
' super type was not found in this schema. Some elements and attributes may be missing. -->
<scheduleReportTable>
core :OCITable
</scheduleReportTable>
[1]
</...>
Schema Component Representation
<
xs:complexType name ="
SystemCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListResponse ">
<
xs:complexContent >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
SystemCallCenterEnhancedReportingScheduledTaskParametersGetRequest
Abstract
no
Documentation
Request to get the system settings for the call center enhanced reporting scheduling tasks.
The response is either a SystemCallCenterEnhancedReportingScheduledTaskParametersGetResponse or an ErrorResponse.
Application Data
<asDataModeSupported> true
</asDataModeSupported>
<hssDataModeSupported> false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<
xs:complexType name ="
SystemCallCenterEnhancedReportingScheduledTaskParametersGetRequest ">
<
xs:complexContent >
</
xs:complexContent >
</
xs:complexType >
Name
SystemCallCenterEnhancedReportingScheduledTaskParametersGetResponse
Abstract
no
Documentation
Response to SystemCallCenterEnhancedReportingScheduledTaskParametersGetRequest
Application Data
<asDataModeSupported> true
</asDataModeSupported>
<hssDataModeSupported> false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- '
OCIResponse
' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<
xs:complexType name ="
SystemCallCenterEnhancedReportingScheduledTaskParametersGetResponse ">
<
xs:complexContent >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
SystemCallCenterEnhancedReportingScheduledTaskParametersModifyRequest
Abstract
no
Documentation
Modify the system settings for the call center enhanced reporting scheduling tasks.
The response is either a SuccessResponse or an ErrorResponse.
Application Data
<asDataModeSupported> true
</asDataModeSupported>
<hssDataModeSupported> false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<
xs:complexType name ="
SystemCallCenterEnhancedReportingScheduledTaskParametersModifyRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
SystemCallCenterGetRequest19
Abstract
no
Documentation
Request the system level data associated with Call Center.
The response is either a SystemCallCenterGetResponse19 or an
ErrorResponse.
Application Data
<asDataModeSupported> true
</asDataModeSupported>
<hssDataModeSupported> false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<
xs:complexType name ="
SystemCallCenterGetRequest19 ">
<
xs:complexContent >
</
xs:complexContent >
</
xs:complexType >
Name
SystemCallCenterGetResponse19
Abstract
no
Documentation
Response to SystemCallCenterGetRequest19.
Application Data
<asDataModeSupported> true
</asDataModeSupported>
<hssDataModeSupported> false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- '
OCIResponse
' super type was not found in this schema. Some elements and attributes may be missing. -->
<defaultEnableGuardTimer>
xs :boolean </defaultEnableGuardTimer>
[1]
<forceAgentUnavailableOnDNDActivation>
xs :boolean </forceAgentUnavailableOnDNDActivation>
[1]
<forceAgentUnavailableOnPersonalCalls>
xs :boolean </forceAgentUnavailableOnPersonalCalls>
[1]
<forceAgentUnavailableOnBouncedCallLimit>
xs :boolean </forceAgentUnavailableOnBouncedCallLimit>
[1]
<forceAgentUnavailableOnNotReachable>
xs :boolean </forceAgentUnavailableOnNotReachable>
[1]
<defaultPlayRingWhenOfferCall>
xs :boolean </defaultPlayRingWhenOfferCall>
[1]
<playToneToAgentForEmergencyCall>
xs :boolean </playToneToAgentForEmergencyCall>
[1]
</...>
Schema Component Representation
<
xs:complexType name ="
SystemCallCenterGetResponse19 ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIDataResponse
">
<
xs:sequence >
<
xs:element name ="
defaultFromAddress "
type ="
EmailAddress
"/>
<
xs:element name ="
defaultEnableGuardTimer "
type ="
xs :boolean
"/>
<
xs:element name ="
forceAgentUnavailableOnDNDActivation "
type ="
xs :boolean
"/>
<
xs:element name ="
forceAgentUnavailableOnPersonalCalls "
type ="
xs :boolean
"/>
<
xs:element name ="
forceAgentUnavailableOnBouncedCallLimit "
type ="
xs :boolean
"/>
<
xs:element name ="
forceAgentUnavailableOnNotReachable "
type ="
xs :boolean
"/>
<
xs:element name ="
defaultPlayRingWhenOfferCall "
type ="
xs :boolean
"/>
<
xs:element name ="
playToneToAgentForEmergencyCall "
type ="
xs :boolean
"/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
SystemCallCenterModifyRequest
Abstract
no
Documentation
Modify the system level data associated with Call Center.
The response is either a SuccessResponse or an ErrorResponse.
Application Data
<asDataModeSupported> true
</asDataModeSupported>
<hssDataModeSupported> false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
<defaultFromAddress>
EmailAddress
</defaultFromAddress>
[0..1]
<defaultEnableGuardTimer>
xs :boolean </defaultEnableGuardTimer>
[0..1]
<forceAgentUnavailableOnDNDActivation>
xs :boolean </forceAgentUnavailableOnDNDActivation>
[0..1]
<forceAgentUnavailableOnPersonalCalls>
xs :boolean </forceAgentUnavailableOnPersonalCalls>
[0..1]
<forceAgentUnavailableOnBouncedCallLimit>
xs :boolean </forceAgentUnavailableOnBouncedCallLimit>
[0..1]
<forceAgentUnavailableOnNotReachable>
xs :boolean </forceAgentUnavailableOnNotReachable>
[0..1]
<defaultPlayRingWhenOfferCall>
xs :boolean </defaultPlayRingWhenOfferCall>
[0..1]
<playToneToAgentForEmergencyCall>
xs :boolean </playToneToAgentForEmergencyCall>
[0..1]
</...>
Schema Component Representation
<
xs:complexType name ="
SystemCallCenterModifyRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
defaultFromAddress "
type ="
EmailAddress
"
minOccurs ="
0 "/>
<
xs:element name ="
defaultEnableGuardTimer "
type ="
xs :boolean
"
minOccurs ="
0 "/>
<
xs:element name ="
forceAgentUnavailableOnDNDActivation "
type ="
xs :boolean
"
minOccurs ="
0 "/>
<
xs:element name ="
forceAgentUnavailableOnPersonalCalls "
type ="
xs :boolean
"
minOccurs ="
0 "/>
<
xs:element name ="
forceAgentUnavailableOnBouncedCallLimit "
type ="
xs :boolean
"
minOccurs ="
0 "/>
<
xs:element name ="
forceAgentUnavailableOnNotReachable "
type ="
xs :boolean
"
minOccurs ="
0 "/>
<
xs:element name ="
defaultPlayRingWhenOfferCall "
type ="
xs :boolean
"
minOccurs ="
0 "/>
<
xs:element name ="
playToneToAgentForEmergencyCall "
type ="
xs :boolean
"
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
UserCallCenterAddSupervisedAgentListRequest
Abstract
no
Documentation
Assign agent(s) to a call center supervisor.
The response is either a SuccessResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
<supervisorUserId>
UserId
</supervisorUserId>
[1]
<serviceUserId>
UserId
</serviceUserId>
[1]
<agentUserId>
UserId
</agentUserId>
[1..*]
</...>
Schema Component Representation
<
xs:complexType name ="
UserCallCenterAddSupervisedAgentListRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
supervisorUserId "
type ="
UserId
"/>
<
xs:element name ="
serviceUserId "
type ="
UserId
"/>
<
xs:element name ="
agentUserId "
type ="
UserId
"
minOccurs ="
1 "
maxOccurs ="
unbounded "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
UserCallCenterAgentDetailsGetRequest
Abstract
no
Documentation
Request to get the detail information of a Call Center Agent. Administrator, supervisor and agent
itself can send this command.
The response is either UserCallCenterAgentDetailsGetResponse or ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
<agentUserId>
UserId
</agentUserId>
[1]
</...>
Schema Component Representation
<
xs:complexType name ="
UserCallCenterAgentDetailsGetRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
agentUserId "
type ="
UserId
"/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Name
UserCallCenterAgentDetailsGetResponse
Abstract
no
Documentation
Response to the UserCallCenterAgentDetailsGetRequest.
Contains the detail information for a Call Center Agent.
XML Instance Representation
<...>
<!-- '
OCIResponse
' super type was not found in this schema. Some elements and attributes may be missing. -->
<isCallCenterBasicAssigned>
xs :boolean </isCallCenterBasicAssigned>
[1]
<isCallCenterStandardAssigned>
xs :boolean </isCallCenterStandardAssigned>
[1]
<isCallCenterPremiumAssigned>
xs :boolean </isCallCenterPremiumAssigned>
[1]
</...>
Schema Component Representation
<
xs:complexType name ="
UserCallCenterAgentDetailsGetResponse ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIDataResponse
">
<
xs:sequence >
<
xs:element name ="
isCallCenterBasicAssigned "
type ="
xs :boolean
"/>
<
xs:element name ="
isCallCenterStandardAssigned "
type ="
xs :boolean
"/>
<
xs:element name ="
isCallCenterPremiumAssigned "
type ="
xs :boolean
"/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
UserCallCenterAgentSignOutRequest
Abstract
no
Documentation
This request signs-out a call center agent. Administrator, supervisor and agent itself can sign-out an agent.
An empty OCI table in OCI-P response indicates success and the agent has been signed out. This sign-out
command will fail if the agent is the last signed-in agent of any standard or premium call center to
which she is currently joined. If the sign-out fails, the OCI-P response will contain a list of
Call Centers for which the agent is the last signed-in agent.
If this special logic is not needed, UserCallCenterModifyRequest19 can still be used to change
the agents ACD state without checking if the agent is the last signed-in agent.
The response is either a UserCallCenterAgentSignOutResponse or ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
<agentUserId>
UserId
</agentUserId>
[1]
</...>
Schema Component Representation
<
xs:complexType name ="
UserCallCenterAgentSignOutRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
agentUserId "
type ="
UserId
"/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Name
UserCallCenterAgentSignOutResponse
Abstract
no
Documentation
Response to the UserCallCenterAgentSignOutRequest.
It contains a list of call centers for which the agent is the last signed-in agent.
Contains a table with column headings: "Service User Id" and "Call Center Name".
XML Instance Representation
<...>
<!-- '
OCIResponse
' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<
xs:complexType name ="
UserCallCenterAgentSignOutResponse ">
<
xs:complexContent >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
UserCallCenterCallDispositionCodeGetAvailableListRequest
Abstract
no
Documentation
Get the list of available Call Center Call Disposition Codes to be used by a client.
The response is either UserCallCenterCallDispositionCodeGetAvailableListResponse or ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId>
UserId
</serviceUserId>
[1]
</...>
Schema Component Representation
<
xs:complexType name ="
UserCallCenterCallDispositionCodeGetAvailableListRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
serviceUserId "
type ="
UserId
"/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Name
UserCallCenterCallDispositionCodeGetAvailableListResponse
Abstract
no
Documentation
Response to the UserCallCenterCallDispositionCodeGetAvailableListRequest.
This list may include Group/Enterprise level codes in addition to the Call Center level codes,
depending on the call center disposition codes settings.
Only active codes are included in the list.
Contains a table with column headings: "Code", "Description" and "Level".
Level column can be any of the values in the data type CallDispositionCodeLevel.
XML Instance Representation
<...>
<!-- '
OCIResponse
' super type was not found in this schema. Some elements and attributes may be missing. -->
<dispositionCodesTable>
core :OCITable
</dispositionCodesTable>
[1]
</...>
Schema Component Representation
<
xs:complexType name ="
UserCallCenterCallDispositionCodeGetAvailableListResponse ">
<
xs:complexContent >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
UserCallCenterDeleteSupervisedAgentListRequest
Abstract
no
Documentation
Delete agent(s) from a call center supervisor.
The response is either a SuccessResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
<supervisorUserId>
UserId
</supervisorUserId>
[1]
<serviceUserId>
UserId
</serviceUserId>
[1]
<agentUserId>
UserId
</agentUserId>
[1..*]
</...>
Schema Component Representation
<
xs:complexType name ="
UserCallCenterDeleteSupervisedAgentListRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
supervisorUserId "
type ="
UserId
"/>
<
xs:element name ="
serviceUserId "
type ="
UserId
"/>
<
xs:element name ="
agentUserId "
type ="
UserId
"
minOccurs ="
1 "
maxOccurs ="
unbounded "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
UserCallCenterEnhancedReportingReportTemplateParamInfoGetRequest
Abstract
no
Documentation
Request to get the input parameter info for a call center report template.
The response is either a UserCallCenterEnhancedReportingReportTemplateParamInfoGetResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<
xs:complexType name ="
UserCallCenterEnhancedReportingReportTemplateParamInfoGetRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Name
UserCallCenterEnhancedReportingReportTemplateParamInfoGetResponse
Abstract
no
Documentation
Response to UserCallCenterEnhancedReportingReportTemplateParamInfoGetRequest.
XML Instance Representation
<...>
<!-- '
OCIResponse
' super type was not found in this schema. Some elements and attributes may be missing. -->
<isRealtimeReport>
xs :boolean </isRealtimeReport>
[1]
<requireAgentParam>
xs :boolean </requireAgentParam>
[1]
<requireCallCenterParam>
xs :boolean </requireCallCenterParam>
[1]
<requireCallCenterDnisParam>
xs :boolean </requireCallCenterDnisParam>
[1]
<requireSamplingPeriodParam>
xs :boolean </requireSamplingPeriodParam>
[1]
</...>
Schema Component Representation
<
xs:complexType name ="
UserCallCenterEnhancedReportingReportTemplateParamInfoGetResponse ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIDataResponse
">
<
xs:sequence >
<
xs:element name ="
isRealtimeReport "
type ="
xs :boolean
"/>
<
xs:element name ="
requireAgentParam "
type ="
xs :boolean
"/>
<
xs:element name ="
requireCallCenterParam "
type ="
xs :boolean
"/>
<
xs:element name ="
requireCallCenterDnisParam "
type ="
xs :boolean
"/>
<
xs:element name ="
requireSamplingPeriodParam "
type ="
xs :boolean
"/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
UserCallCenterEnhancedReportingScheduledReportDeleteRequest
Abstract
no
Documentation
Request to delete a call center reporting scheduled report created by a supervisor.
The response is either a SuccessResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
<supervisorUserId>
UserId
</supervisorUserId>
[1]
</...>
Schema Component Representation
<
xs:complexType name ="
UserCallCenterEnhancedReportingScheduledReportDeleteRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
supervisorUserId "
type ="
UserId
"/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
UserCallCenterEnhancedReportingScheduledReportGetRequest
Abstract
no
Documentation
Request to get a call center reporting scheduled report created by supervisor.
The response is either a UserCallCenterEnhancedReportingScheduledReportGetResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
<supervisorUserId>
UserId
</supervisorUserId>
[1]
</...>
Schema Component Representation
<
xs:complexType name ="
UserCallCenterEnhancedReportingScheduledReportGetRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
supervisorUserId "
type ="
UserId
"/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Name
UserCallCenterEnhancedReportingScheduledReportGetResponse
Abstract
no
Documentation
Response to UserCallCenterEnhancedReportingScheduledReportGetRequest.
XML Instance Representation
<...>
<!-- '
OCIResponse
' super type was not found in this schema. Some elements and attributes may be missing. -->
<startDayOfWeek>
DayOfWeek
</startDayOfWeek>
[0..1]
<reportTimeZone>
TimeZone
</reportTimeZone>
[1]
Start Choice [0..1]
End Choice
</...>
Schema Component Representation
<
xs:complexType name ="
UserCallCenterEnhancedReportingScheduledReportGetResponse ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIDataResponse
">
<
xs:sequence >
<
xs:element name ="
startDayOfWeek "
type ="
DayOfWeek
"
minOccurs ="
0 "/>
<
xs:element name ="
reportTimeZone "
type ="
TimeZone
"/>
<
xs:choice minOccurs ="
0 ">
</
xs:choice >
<
xs:element name ="
emailAddress "
type ="
EmailAddress
"
minOccurs ="
1 "
maxOccurs ="
9 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
UserCallCenterEnhancedReportingScheduledReportModifyRequest
Abstract
no
Documentation
Request to modify a call center reporting scheduled report created by a supervisor.
The response is either a SuccessResponse or an ErrorResponse.
The startDate element is adjusted to the first occurrence of the recurrent schedule that comes at or after startDate.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
<supervisorUserId>
UserId
</supervisorUserId>
[1]
<startDayOfWeek>
DayOfWeek
</startDayOfWeek>
[0..1]
<reportTimeZone>
TimeZone
</reportTimeZone>
[0..1]
Start Choice [0..1]
End Choice
</...>
Schema Component Representation
<
xs:complexType name ="
UserCallCenterEnhancedReportingScheduledReportModifyRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
supervisorUserId "
type ="
UserId
"/>
<
xs:element name ="
startDayOfWeek "
type ="
DayOfWeek
"
minOccurs ="
0 "/>
<
xs:element name ="
reportTimeZone "
type ="
TimeZone
"
minOccurs ="
0 "/>
<
xs:choice minOccurs ="
0 ">
</
xs:choice >
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
UserCallCenterGetAgentSupervisorListRequest
Abstract
no
Documentation
Get a list of supervisors for an agent on a given call center.
The response is either a UserCallCenterGetAgentSupervisorListResponse
or an ErrorResponse.
Application Data
<asDataModeSupported> true
</asDataModeSupported>
<hssDataModeSupported> false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
<agentUserId>
UserId
</agentUserId>
[1]
<serviceUserId>
UserId
</serviceUserId>
[1]
</...>
Schema Component Representation
<
xs:complexType name ="
UserCallCenterGetAgentSupervisorListRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
agentUserId "
type ="
UserId
"/>
<
xs:element name ="
serviceUserId "
type ="
UserId
"/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Name
UserCallCenterGetAgentSupervisorListResponse
Abstract
no
Documentation
Response to the UserCallCenterGetAgentSupervisorListRequest.
Contains a table with column headings: "User Id", "Last Name",
"First Name", "Hiragana Last Name", "Hiragana First Name",
"Phone Number", "Extension", "Department", "Email Address", "IMP Id",
"Location Code".
Application Data
<asDataModeSupported> true
</asDataModeSupported>
<hssDataModeSupported> false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- '
OCIResponse
' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<
xs:complexType name ="
UserCallCenterGetAgentSupervisorListResponse ">
<
xs:complexContent >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
UserCallCenterGetAvailableCallCenterListRequest
Abstract
no
Documentation
This request gets a list of all call centers which the user can be assigned to as an agent.
Some of the call centers may already have the user as an agent. It is the clients
responsibility to discard the call centers that the user is already an agent of.
The response is either a UserCallCenterGetAvailableCallCenterListResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<
xs:complexType name ="
UserCallCenterGetAvailableCallCenterListRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
userId "
type ="
UserId
"/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Name
UserCallCenterGetAvailableCallCenterListResponse
Abstract
no
Documentation
Response to the UserCallCenterGetAvailableCallCenterListRequest.
Contains a table with column heading: "Service User Id".
XML Instance Representation
<...>
<!-- '
OCIResponse
' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<
xs:complexType name ="
UserCallCenterGetAvailableCallCenterListResponse ">
<
xs:complexContent >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
UserCallCenterGetAvailableDNISListRequest
Abstract
no
Documentation
Request a list of available DNIS for agent to select.
The response is either UserCallCenterGetAvailableDNISListResponse or ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
<agentUserId>
UserId
</agentUserId>
[1]
</...>
Schema Component Representation
<
xs:complexType name ="
UserCallCenterGetAvailableDNISListRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
agentUserId "
type ="
UserId
"/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Name
UserCallCenterGetAvailableDNISListResponse
Abstract
no
Documentation
Response to UserCallCenterGetAvailableDNISListRequest.
Contains a list of available DNIS for agent to select.
XML Instance Representation
<...>
<!-- '
OCIResponse
' super type was not found in this schema. Some elements and attributes may be missing. -->
<availableDNIS>
DNISKey
</availableDNIS>
[0..*]
</...>
Schema Component Representation
<
xs:complexType name ="
UserCallCenterGetAvailableDNISListResponse ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIDataResponse
">
<
xs:sequence >
<
xs:element name ="
availableDNIS "
type ="
DNISKey
"
minOccurs ="
0 "
maxOccurs ="
unbounded "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
UserCallCenterGetRequest19
Abstract
no
Documentation
Get the user's call center settings and the list of call centers the specified user belongs to.
The response is either a UserCallCenterGetResponse19 or an ErrorResponse.
Application Data
<asDataModeSupported> true
</asDataModeSupported>
<hssDataModeSupported> false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<
xs:complexType name ="
UserCallCenterGetRequest19 ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
userId "
type ="
UserId
"/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Name
UserCallCenterGetResponse19
Abstract
no
Documentation
Response to the UserCallCenterGetRequest19.
Contains the user's call center settings.
Indicates whether the agent is current available (logged in) to each call center in the list.
Contains a table with column headings: "Service User Id", "Phone Number", "Extension", "Available", "Logoff Allowed", "Type",
"Priority","Routing Policy" and "Skill Level".
The valid "Routing Type" values are "Priority Based" and "Skill Based". This column is only populated for Premium Call Centers.
The valid "Skill Level" values are of from 1-20. This column is only populated for Premium Skill Based Call Centers.
Application Data
<asDataModeSupported> true
</asDataModeSupported>
<hssDataModeSupported> false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- '
OCIResponse
' super type was not found in this schema. Some elements and attributes may be missing. -->
<useDefaultGuardTimer>
xs :boolean </useDefaultGuardTimer>
[1]
<enableGuardTimer>
xs :boolean </enableGuardTimer>
[1]
<useSystemDefaultUnavailableSettings>
xs :boolean </useSystemDefaultUnavailableSettings>
[0..1]
<forceAgentUnavailableOnDNDActivation>
xs :boolean </forceAgentUnavailableOnDNDActivation>
[0..1]
<forceAgentUnavailableOnPersonalCalls>
xs :boolean </forceAgentUnavailableOnPersonalCalls>
[0..1]
<forceAgentUnavailableOnBouncedCallLimit>
xs :boolean </forceAgentUnavailableOnBouncedCallLimit>
[0..1]
<forceAgentUnavailableOnNotReachable>
xs :boolean </forceAgentUnavailableOnNotReachable>
[0..1]
<makeOutgoingCallsAsCallCenter>
xs :boolean </makeOutgoingCallsAsCallCenter>
[0..1]
<outgoingCallDNIS>
DNISKey
</outgoingCallDNIS>
[0..1]
</...>
Schema Component Representation
<
xs:complexType name ="
UserCallCenterGetResponse19 ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIDataResponse
">
<
xs:sequence >
<
xs:element name ="
agentACDState "
type ="
AgentACDState
"
minOccurs ="
0 "/>
<
xs:element name ="
useDefaultGuardTimer "
type ="
xs :boolean
"/>
<
xs:element name ="
enableGuardTimer "
type ="
xs :boolean
"/>
<
xs:element name ="
useSystemDefaultUnavailableSettings "
type ="
xs :boolean
"
minOccurs ="
0 "/>
<
xs:element name ="
forceAgentUnavailableOnDNDActivation "
type ="
xs :boolean
"
minOccurs ="
0 "/>
<
xs:element name ="
forceAgentUnavailableOnPersonalCalls "
type ="
xs :boolean
"
minOccurs ="
0 "/>
<
xs:element name ="
forceAgentUnavailableOnBouncedCallLimit "
type ="
xs :boolean
"
minOccurs ="
0 "/>
<
xs:element name ="
forceAgentUnavailableOnNotReachable "
type ="
xs :boolean
"
minOccurs ="
0 "/>
<
xs:element name ="
makeOutgoingCallsAsCallCenter "
type ="
xs :boolean
"
minOccurs ="
0 "/>
<
xs:element name ="
outgoingCallDNIS "
type ="
DNISKey
"
minOccurs ="
0 "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
UserCallCenterGetSupervisedAgentListRequest
Abstract
no
Documentation
Get a list of agents supervised by a supervisor on a given call
center.
The response is either a UserCallCenterGetSupervisedAgentListResponse
or an ErrorResponse.
The search can be done using multiple criterias.
If the searchCriteriaModeOr is present, any result matching any one criteria is included in the results. Otherwise, only
results matching all the search criterias are included in the results.
If no search criteria is specified, all results are returned.
In all cases, if a responseSizeLimit is specified and the number of matching results is more than this limit, then an
ErrorResponse is returned.
Specifying searchCriteriaModeOr without any search criteria results in an ErrorResponse.
Application Data
<asDataModeSupported> true
</asDataModeSupported>
<hssDataModeSupported> false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
<supervisorUserId>
UserId
</supervisorUserId>
[1]
<serviceUserId>
UserId
</serviceUserId>
[1]
<searchCriteriaModeOr> true </searchCriteriaModeOr> [0..1]
</...>
Schema Component Representation
<
xs:complexType name ="
UserCallCenterGetSupervisedAgentListRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
supervisorUserId "
type ="
UserId
"/>
<
xs:element name ="
serviceUserId "
type ="
UserId
"/>
<
xs:element name ="
searchCriteriaModeOr "
type ="
xs :boolean
"
fixed ="
true "
minOccurs ="
0 "/>
<
xs:element name ="
searchCriteriaDn "
type ="
SearchCriteriaDn
"
minOccurs ="
0 "
maxOccurs ="
unbounded "/>
<
xs:element name ="
searchCriteriaUserId "
type ="
SearchCriteriaUserId
"
minOccurs ="
0 "
maxOccurs ="
unbounded "/>
<
xs:element name ="
searchCriteriaImpId "
type ="
SearchCriteriaImpId
"
minOccurs ="
0 "
maxOccurs ="
unbounded "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Name
UserCallCenterGetSupervisedAgentListResponse
Abstract
no
Documentation
Response to the UserCallCenterGetSupervisedAgentListRequest.
Contains a table with column headings: "User Id", "Last Name",
"First Name", "Hiragana Last Name", "Hiragana First Name", "Phone Number", "Extension",
"Department", "Email Address", "IMP Id", "Location Code".
Application Data
<asDataModeSupported> true
</asDataModeSupported>
<hssDataModeSupported> false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- '
OCIResponse
' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<
xs:complexType name ="
UserCallCenterGetSupervisedAgentListResponse ">
<
xs:complexContent >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
UserCallCenterGetSupervisorCallCenterListRequest
Abstract
no
Documentation
Get a list of call centers the user is assigned to as a supervisor.
The response is either a UserCallCenterGetSupervisorCallCenterListResponse or an
ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
<supervisorUserId>
UserId
</supervisorUserId>
[1]
</...>
Schema Component Representation
<
xs:complexType name ="
UserCallCenterGetSupervisorCallCenterListRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
supervisorUserId "
type ="
UserId
"/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Name
UserCallCenterGetSupervisorCallCenterListResponse
Abstract
no
Documentation
Response to the UserCallCenterGetSupervisorCallCenterListRequest.
Contains a table with column headings: "Service User Id", "Phone Number",
"Extension", "Type" and "Priority".
XML Instance Representation
<...>
<!-- '
OCIResponse
' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<
xs:complexType name ="
UserCallCenterGetSupervisorCallCenterListResponse ">
<
xs:complexContent >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
UserCallCenterModifyCallCenterListRequest
Abstract
no
Documentation
Request to modify the call center list for an agent.
The response is either SuccessResponse or ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
<agentUserId>
UserId
</agentUserId>
[1]
</...>
Schema Component Representation
<
xs:complexType name ="
UserCallCenterModifyCallCenterListRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
agentUserId "
type ="
UserId
"/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
UserCallCenterModifyRequest19
Abstract
no
Documentation
Modifies the agents call center settings and the availability for an agent in one or more Call Centers.
Contains a list specifying the desired availability status of one or more call centers.
A default unavailable code will be used if the parameter agentUnavailableCode is not active, included or is invalid.
Changing the agentACDState from unavailable to any other state will automatically clear the unavailable code.
The response is either a SuccessResponse or an ErrorResponse.
Application Data
<asDataModeSupported> true
</asDataModeSupported>
<hssDataModeSupported> false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
<useDefaultGuardTimer>
xs :boolean </useDefaultGuardTimer>
[0..1]
<enableGuardTimer>
xs :boolean </enableGuardTimer>
[0..1]
<useSystemDefaultUnavailableSettings>
xs :boolean </useSystemDefaultUnavailableSettings>
[0..1]
<forceAgentUnavailableOnDNDActivation>
xs :boolean </forceAgentUnavailableOnDNDActivation>
[0..1]
<forceAgentUnavailableOnPersonalCalls>
xs :boolean </forceAgentUnavailableOnPersonalCalls>
[0..1]
<forceAgentUnavailableOnBouncedCallLimit>
xs :boolean </forceAgentUnavailableOnBouncedCallLimit>
[0..1]
<forceAgentUnavailableOnNotReachable>
xs :boolean </forceAgentUnavailableOnNotReachable>
[0..1]
<makeOutgoingCallsAsCallCenter>
xs :boolean </makeOutgoingCallsAsCallCenter>
[0..1]
<outgoingCallDNIS>
DNISKey
</outgoingCallDNIS>
[0..1]
</...>
Schema Component Representation
<
xs:complexType name ="
UserCallCenterModifyRequest19 ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
userId "
type ="
UserId
"/>
<
xs:element name ="
agentACDState "
type ="
AgentACDState
"
minOccurs ="
0 "/>
<
xs:element name ="
useDefaultGuardTimer "
type ="
xs :boolean
"
minOccurs ="
0 "/>
<
xs:element name ="
enableGuardTimer "
type ="
xs :boolean
"
minOccurs ="
0 "/>
<
xs:element name ="
useSystemDefaultUnavailableSettings "
type ="
xs :boolean
"
minOccurs ="
0 "/>
<
xs:element name ="
forceAgentUnavailableOnDNDActivation "
type ="
xs :boolean
"
minOccurs ="
0 "/>
<
xs:element name ="
forceAgentUnavailableOnPersonalCalls "
type ="
xs :boolean
"
minOccurs ="
0 "/>
<
xs:element name ="
forceAgentUnavailableOnBouncedCallLimit "
type ="
xs :boolean
"
minOccurs ="
0 "/>
<
xs:element name ="
forceAgentUnavailableOnNotReachable "
type ="
xs :boolean
"
minOccurs ="
0 "/>
<
xs:element name ="
makeOutgoingCallsAsCallCenter "
type ="
xs :boolean
"
minOccurs ="
0 "/>
<
xs:element name ="
outgoingCallDNIS "
type ="
DNISKey
"
minOccurs ="
0 "
nillable ="
true "/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
core :OCIRequest
(derivation method: extension)
Sub-types:
None
Name
UserCallCenterModifySupervisedAgentListRequest
Abstract
no
Documentation
Modifies a list of users to be supervised by a supervisor on a call center.
The response is either a SuccessResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- '
OCICommand
' super type was not found in this schema. Some elements and attributes may be missing. -->
<supervisorUserId>
UserId
</supervisorUserId>
[1]
<serviceUserId>
UserId
</serviceUserId>
[1]
</...>
Schema Component Representation
<
xs:complexType name ="
UserCallCenterModifySupervisedAgentListRequest ">
<
xs:complexContent >
<
xs:extension base ="
core :OCIRequest
">
<
xs:sequence >
<
xs:element name ="
supervisorUserId "
type ="
UserId
"/>
<
xs:element name ="
serviceUserId "
type ="
UserId
"/>
</
xs:sequence >
</
xs:extension >
</
xs:complexContent >
</
xs:complexType >
Parent type:
xs :token (derivation method: restriction)
Sub-types:
None
Name
AgentACDState
Content
value comes from list: {'Sign-In'|'Sign-Out'|'Available'|'Unavailable'|'Wrap-Up'}
Documentation
Agent Automatic Call Distribution (ACD) State.
Schema Component Representation
<
xs:simpleType name ="
AgentACDState ">
<
xs:restriction base ="
xs :token
">
<xs:enumeration value ="Sign-In "/>
<xs:enumeration value ="Sign-Out "/>
<xs:enumeration value ="Available "/>
<xs:enumeration value ="Unavailable "/>
<xs:enumeration value ="Wrap-Up "/>
</
xs:restriction >
</
xs:simpleType >
Parent type:
xs :int (derivation method: restriction)
Sub-types:
None
Name
AlertCallCenterCallOnHoldSeconds
Content
Documentation
Timer to alert CallCenter calls on hold
Schema Component Representation
<
xs:simpleType name ="
AlertCallCenterCallOnHoldSeconds ">
<
xs:restriction base ="
xs :int
">
<xs:minInclusive value ="30 "/>
<xs:maxInclusive value ="600 "/>
</
xs:restriction >
</
xs:simpleType >
Parent type:
xs :int (derivation method: restriction)
Sub-types:
None
Name
BounceCallCenterCallOnHoldSeconds
Content
Documentation
Timer to bounce CallCenter calls on hold
Schema Component Representation
<
xs:simpleType name ="
BounceCallCenterCallOnHoldSeconds ">
<
xs:restriction base ="
xs :int
">
<xs:minInclusive value ="30 "/>
<xs:maxInclusive value ="600 "/>
</
xs:restriction >
</
xs:simpleType >
Parent type:
xs :int (derivation method: restriction)
Sub-types:
None
Name
CallCenterAgentThresholdAverageBusyInTimeSeconds
Content
Documentation
Call Center Agent Threshold for Average Busy In time.
Schema Component Representation
<
xs:simpleType name ="
CallCenterAgentThresholdAverageBusyInTimeSeconds ">
<
xs:restriction base ="
xs :int
">
<xs:minInclusive value ="1 "/>
<xs:maxInclusive value ="86400 "/>
</
xs:restriction >
</
xs:simpleType >
Parent type:
xs :int (derivation method: restriction)
Sub-types:
None
Name
CallCenterAgentThresholdAverageBusyOutTimeSeconds
Content
Documentation
Call Center Agent Threshold for Average Busy Out time.
Schema Component Representation
<
xs:simpleType name ="
CallCenterAgentThresholdAverageBusyOutTimeSeconds ">
<
xs:restriction base ="
xs :int
">
<xs:minInclusive value ="1 "/>
<xs:maxInclusive value ="86400 "/>
</
xs:restriction >
</
xs:simpleType >
Parent type:
xs :int (derivation method: restriction)
Sub-types:
None
Name
CallCenterAgentThresholdAverageWrapUpTimeSeconds
Content
Documentation
Call Center Agent Threshold for Average Wrap-Up time.
Schema Component Representation
<
xs:simpleType name ="
CallCenterAgentThresholdAverageWrapUpTimeSeconds ">
<
xs:restriction base ="
xs :int
">
<xs:minInclusive value ="1 "/>
<xs:maxInclusive value ="86400 "/>
</
xs:restriction >
</
xs:simpleType >
Parent type:
xs :int (derivation method: restriction)
Sub-types:
None
Name
CallCenterAgentThresholdCurrentAgentStateUnavailableTimeSeconds
Content
Documentation
Call Center Agent Threshold for Current Agent State Unavailable time.
Schema Component Representation
<
xs:simpleType name ="
CallCenterAgentThresholdCurrentAgentStateUnavailableTimeSeconds ">
<
xs:restriction base ="
xs :int
">
<xs:minInclusive value ="1 "/>
<xs:maxInclusive value ="86400 "/>
</
xs:restriction >
</
xs:simpleType >
Parent type:
xs :int (derivation method: restriction)
Sub-types:
None
Name
CallCenterAgentThresholdCurrentCallStateIdleTimeSeconds
Content
Documentation
Call Center Agent Threshold for Current Call State Idle time.
Schema Component Representation
<
xs:simpleType name ="
CallCenterAgentThresholdCurrentCallStateIdleTimeSeconds ">
<
xs:restriction base ="
xs :int
">
<xs:minInclusive value ="1 "/>
<xs:maxInclusive value ="86400 "/>
</
xs:restriction >
</
xs:simpleType >
Parent type:
xs :int (derivation method: restriction)
Sub-types:
None
Name
CallCenterAgentThresholdCurrentCallStateOnCallTimeSeconds
Content
Documentation
Call Center Agent Threshold for Current Call State On-Call time.
Schema Component Representation
<
xs:simpleType name ="
CallCenterAgentThresholdCurrentCallStateOnCallTimeSeconds ">
<
xs:restriction base ="
xs :int
">
<xs:minInclusive value ="1 "/>
<xs:maxInclusive value ="86400 "/>
</
xs:restriction >
</
xs:simpleType >
Parent type:
xs :token (derivation method: restriction)
Sub-types:
None
Name
CallCenterAgentThresholdProfileDescription
Content
Documentation
Call Center Agent Threshold Profile description.
Schema Component Representation
<
xs:simpleType name ="
CallCenterAgentThresholdProfileDescription ">
<
xs:restriction base ="
xs :token
">
<xs:minLength value ="1 "/>
<xs:maxLength value ="80 "/>
</
xs:restriction >
</
xs:simpleType >
Parent type:
xs :token (derivation method: restriction)
Sub-types:
None
Name
CallCenterAgentUnavailableCodeDescription
Content
Documentation
Call Center Agent Unavailable Code Description.
Schema Component Representation
<
xs:simpleType name ="
CallCenterAgentUnavailableCodeDescription ">
<
xs:restriction base ="
xs :token
">
<xs:minLength value ="1 "/>
<xs:maxLength value ="40 "/>
</
xs:restriction >
</
xs:simpleType >
Parent type:
xs :token (derivation method: restriction)
Sub-types:
None
Name
CallCenterAnnouncementSelection
Content
value comes from list: {'System'|'Custom'}
Documentation
Call Center Announcement Selection.
Schema Component Representation
<
xs:simpleType name ="
CallCenterAnnouncementSelection ">
<
xs:restriction base ="
xs :token
">
<xs:enumeration value ="System "/>
<xs:enumeration value ="Custom "/>
</
xs:restriction >
</
xs:simpleType >
Parent type:
xs :int (derivation method: restriction)
Sub-types:
None
Name
CallCenterComfortMessageBypassThresholdSeconds
Content
Documentation
Call center comfort message bypass threshold. This is the maximum estimated wait time to allow
bypassing the comfort message.
Schema Component Representation
<
xs:simpleType name ="
CallCenterComfortMessageBypassThresholdSeconds ">
<
xs:restriction base ="
xs :int
">
<xs:minInclusive value ="1 "/>
<xs:maxInclusive value ="120 "/>
</
xs:restriction >
</
xs:simpleType >
Parent type:
xs :int (derivation method: restriction)
Sub-types:
None
Name
CallCenterConsecutiveBouncedCallsToForceAgentUnavailable
Content
Documentation
Call center maximum number of consecutive bounced calls allowed before forcing agent to become unavailable.
Schema Component Representation
<
xs:simpleType name ="
CallCenterConsecutiveBouncedCallsToForceAgentUnavailable ">
<
xs:restriction base ="
xs :int
">
<xs:minInclusive value ="1 "/>
<xs:maxInclusive value ="5 "/>
</
xs:restriction >
</
xs:simpleType >
Parent type:
xs :int (derivation method: restriction)
Sub-types:
None
Name
CallCenterDaysAfterScheduledReportCompletion
Content
Documentation
The number of days after a scheduled report is completed.
Schema Component Representation
<
xs:simpleType name ="
CallCenterDaysAfterScheduledReportCompletion ">
<
xs:restriction base ="
xs :int
">
<xs:minInclusive value ="1 "/>
<xs:maxInclusive value ="366 "/>
</
xs:restriction >
</
xs:simpleType >
Parent type:
xs :token (derivation method: restriction)
Sub-types:
None
Name
CallCenterEmergencyCallCLIDPrefix
Content
Documentation
Call Center emergency call CLID prefix.
Schema Component Representation
<
xs:simpleType name ="
CallCenterEmergencyCallCLIDPrefix ">
<
xs:restriction base ="
xs :token
">
<xs:minLength value ="1 "/>
<xs:maxLength value ="10 "/>
</
xs:restriction >
</
xs:simpleType >
Parent type:
xs :token (derivation method: restriction)
Sub-types:
None
Name
CallCenterEnhancedReportingBrandingChoice
Content
value comes from list: {'System'|'Custom'}
Documentation
The call center enhanced reporting Enterprise or Group level branding choice.
Schema Component Representation
<
xs:simpleType name ="
CallCenterEnhancedReportingBrandingChoice ">
<
xs:restriction base ="
xs :token
">
<xs:enumeration value ="System "/>
<xs:enumeration value ="Custom "/>
</
xs:restriction >
</
xs:simpleType >
Parent type:
xs :token (derivation method: restriction)
Sub-types:
None
Name
CallCenterEnhancedReportingSystemBrandingChoice
Content
value comes from list: {'Default'|'Custom'}
Documentation
The call center enhanced reporting system level branding choice.
Schema Component Representation
<
xs:simpleType name ="
CallCenterEnhancedReportingSystemBrandingChoice ">
<
xs:restriction base ="
xs :token
">
<xs:enumeration value ="Default "/>
<xs:enumeration value ="Custom "/>
</
xs:restriction >
</
xs:simpleType >
Parent type:
xs :int (derivation method: restriction)
Sub-types:
None
Name
CallCenterGuardTimerSeconds
Content
Documentation
The timer determines how long the system will wait before routing a call to a free agent.
Schema Component Representation
<
xs:simpleType name ="
CallCenterGuardTimerSeconds ">
<
xs:restriction base ="
xs :int
">
<xs:minInclusive value ="1 "/>
<xs:maxInclusive value ="25 "/>
</
xs:restriction >
</
xs:simpleType >
Parent type:
xs :int (derivation method: restriction)
Sub-types:
None
Name
CallCenterMaximumScheduledReportsPerInterval
Content
Documentation
Maximum number of call center scheduled report can be processed per report search interval.
Schema Component Representation
<
xs:simpleType name ="
CallCenterMaximumScheduledReportsPerInterval ">
<
xs:restriction base ="
xs :int
">
<xs:minInclusive value ="1 "/>
<xs:maxInclusive value ="100000 "/>
</
xs:restriction >
</
xs:simpleType >
Parent type:
xs :int (derivation method: restriction)
Sub-types:
None
Name
CallCenterQueueDepthNotificationThreshold
Content
Documentation
Number of calls in queue before notification to agents devices.
Schema Component Representation
<
xs:simpleType name ="
CallCenterQueueDepthNotificationThreshold ">
<
xs:restriction base ="
xs :int
">
<xs:minInclusive value ="1 "/>
<xs:maxInclusive value ="525 "/>
</
xs:restriction >
</
xs:simpleType >
Parent type:
xs :int (derivation method: restriction)
Sub-types:
None
Name
CallCenterQueueThresholdAverageEstimatedWaitTimeSeconds
Content
Documentation
Call Center Queue Threshold for Estimated wait time.
Schema Component Representation
<
xs:simpleType name ="
CallCenterQueueThresholdAverageEstimatedWaitTimeSeconds ">
<
xs:restriction base ="
xs :int
">
<xs:minInclusive value ="1 "/>
<xs:maxInclusive value ="86400 "/>
</
xs:restriction >
</
xs:simpleType >
Parent type:
xs :int (derivation method: restriction)
Sub-types:
None
Name
CallCenterQueueThresholdAverageHandlingTimeSeconds
Content
Documentation
Call Center Queue Threshold for Average Handling Time.
Schema Component Representation
<
xs:simpleType name ="
CallCenterQueueThresholdAverageHandlingTimeSeconds ">
<
xs:restriction base ="
xs :int
">
<xs:minInclusive value ="1 "/>
<xs:maxInclusive value ="86400 "/>
</
xs:restriction >
</
xs:simpleType >
Parent type:
xs :int (derivation method: restriction)
Sub-types:
None
Name
CallCenterQueueThresholdAverageSpeedOfAnswerTimeSeconds
Content
Documentation
Call Center Queue Threshold for Average speed of answer.
Schema Component Representation
<
xs:simpleType name ="
CallCenterQueueThresholdAverageSpeedOfAnswerTimeSeconds ">
<
xs:restriction base ="
xs :int
">
<xs:minInclusive value ="1 "/>
<xs:maxInclusive value ="86400 "/>
</
xs:restriction >
</
xs:simpleType >
Parent type:
xs :int (derivation method: restriction)
Sub-types:
None
Name
CallCenterQueueThresholdCurrentCallsInQueue
Content
Documentation
Call Center Queue Threshold for Current calls in queue.
Schema Component Representation
<
xs:simpleType name ="
CallCenterQueueThresholdCurrentCallsInQueue ">
<
xs:restriction base ="
xs :int
">
<xs:minInclusive value ="1 "/>
<xs:maxInclusive value ="525 "/>
</
xs:restriction >
</
xs:simpleType >
Parent type:
xs :int (derivation method: restriction)
Sub-types:
None
Name
CallCenterQueueThresholdCurrentLongestWaitingCallsTimeSeconds
Content
Documentation
Call Center Queue Threshold for Current longest waiting call.
Schema Component Representation
<
xs:simpleType name ="
CallCenterQueueThresholdCurrentLongestWaitingCallsTimeSeconds ">
<
xs:restriction base ="
xs :int
">
<xs:minInclusive value ="1 "/>
<xs:maxInclusive value ="86400 "/>
</
xs:restriction >
</
xs:simpleType >
Parent type:
xs :token (derivation method: restriction)
Sub-types:
None
Name
CallCenterReportAbadonedCallsInServiceLevel
Content
value comes from list: {'Ignore All Abandoned Calls'|'Include All Abandoned Calls'|'Include Abandoned Calls Except Before Entrance Completes'|'Include Abandoned Calls Except In Interval'}
Documentation
The call center enhanced reporting abadoned calls possible values for service level thresholds
Schema Component Representation
<
xs:simpleType name ="
CallCenterReportAbadonedCallsInServiceLevel ">
<
xs:restriction base ="
xs :token
">
<xs:enumeration value ="Ignore All Abandoned Calls "/>
<xs:enumeration value ="Include All Abandoned Calls "/>
<xs:enumeration value ="Include Abandoned Calls Except Before Entrance Completes "/>
<xs:enumeration value ="Include Abandoned Calls Except In Interval "/>
</
xs:restriction >
</
xs:simpleType >
Parent type:
xs :token (derivation method: restriction)
Sub-types:
None
Name
CallCenterReportDataTemplateInputParameterOption
Content
value comes from list: {'Required'|'Does Not Apply'}
Documentation
Options for call center enhanced reporting data template input parameters.
Schema Component Representation
<
xs:simpleType name ="
CallCenterReportDataTemplateInputParameterOption ">
<
xs:restriction base ="
xs :token
">
<xs:enumeration value ="Required "/>
<xs:enumeration value ="Does Not Apply "/>
</
xs:restriction >
</
xs:simpleType >
Parent type:
xs :token (derivation method: restriction)
Sub-types:
None
Name
CallCenterReportDataTemplateName
Content
Documentation
The call center enhanced reporting data template name.
Schema Component Representation
<
xs:simpleType name ="
CallCenterReportDataTemplateName ">
<
xs:restriction base ="
xs :token
">
<xs:minLength value ="1 "/>
<xs:maxLength value ="80 "/>
</
xs:restriction >
</
xs:simpleType >
Parent type:
xs :token (derivation method: restriction)
Sub-types:
None
Name
CallCenterReportDateFormat
Content
value comes from list: {'MMDDYYYY'|'DDMMYYYY'}
Documentation
Date format for a call center enhanced reporting report.
Schema Component Representation
<
xs:simpleType name ="
CallCenterReportDateFormat ">
<
xs:restriction base ="
xs :token
">
<xs:enumeration value ="MMDDYYYY "/>
<xs:enumeration value ="DDMMYYYY "/>
</
xs:restriction >
</
xs:simpleType >
Parent type:
xs :token (derivation method: restriction)
Sub-types:
None
Name
CallCenterReportFileFormat
Content
value comes from list: {'PDF'|'XLS'}
Documentation
Call center enhanced reporting report file format.
Schema Component Representation
<
xs:simpleType name ="
CallCenterReportFileFormat ">
<
xs:restriction base ="
xs :token
">
<xs:enumeration value ="PDF "/>
<xs:enumeration value ="XLS "/>
</
xs:restriction >
</
xs:simpleType >
Parent type:
xs :token (derivation method: restriction)
Sub-types:
None
Name
CallCenterReportInputParameterOption
Content
value comes from list: {'Required'|'Hidden'}
Documentation
Options for call center enhanced reporting input parameters.
Schema Component Representation
<
xs:simpleType name ="
CallCenterReportInputParameterOption ">
<
xs:restriction base ="
xs :token
">
<xs:enumeration value ="Required "/>
<xs:enumeration value ="Hidden "/>
</
xs:restriction >
</
xs:simpleType >
Parent type:
xs :int (derivation method: restriction)
Sub-types:
None
Name
CallCenterReportIntervalNumber
Content
Documentation
The call center enhanced reporting report interval time number, to be used with the
CallCenterReportIntervalTimeUnit.
Schema Component Representation
<
xs:simpleType name ="
CallCenterReportIntervalNumber ">
<
xs:restriction base ="
xs :int
">
<xs:minInclusive value ="1 "/>
<xs:maxInclusive value ="99 "/>
</
xs:restriction >
</
xs:simpleType >
Parent type:
xs :token (derivation method: restriction)
Sub-types:
None
Name
CallCenterReportIntervalTimeUnit
Content
value comes from list: {'Hour'|'Day'|'Week'|'Month'|'Year'}
Documentation
The call center enhanced reporting report interval time unit.
Schema Component Representation
<
xs:simpleType name ="
CallCenterReportIntervalTimeUnit ">
<
xs:restriction base ="
xs :token
">
<xs:enumeration value ="Hour "/>
<xs:enumeration value ="Day "/>
<xs:enumeration value ="Week "/>
<xs:enumeration value ="Month "/>
<xs:enumeration value ="Year "/>
</
xs:restriction >
</
xs:simpleType >
Parent type:
xs :token (derivation method: restriction)
Sub-types:
None
Name
CallCenterReportSamplingPeriod
Content
value comes from list: {'15 Minutes'|'30 Minutes'|'Hourly'|'Daily'|'Weekly'|'Monthly'}
Documentation
The call center enhanced reporting sampling period.
Schema Component Representation
<
xs:simpleType name ="
CallCenterReportSamplingPeriod ">
<
xs:restriction base ="
xs :token
">
<xs:enumeration value ="15 Minutes "/>
<xs:enumeration value ="30 Minutes "/>
<xs:enumeration value ="Hourly "/>
<xs:enumeration value ="Daily "/>
<xs:enumeration value ="Weekly "/>
<xs:enumeration value ="Monthly "/>
</
xs:restriction >
</
xs:simpleType >
Parent type:
xs :token (derivation method: restriction)
Sub-types:
None
Name
CallCenterReportServerChoice19
Content
value comes from list: {'Enhanced'|'Off'}
Documentation
Call center report server choice.
Schema Component Representation
<
xs:simpleType name ="
CallCenterReportServerChoice19 ">
<
xs:restriction base ="
xs :token
">
<xs:enumeration value ="Enhanced "/>
<xs:enumeration value ="Off "/>
</
xs:restriction >
</
xs:simpleType >
Parent type:
xs :int (derivation method: restriction)
Sub-types:
None
Name
CallCenterReportServiceLevelObjective
Content
Documentation
The call center enhanced reporting report service level objective percentage.
Schema Component Representation
<
xs:simpleType name ="
CallCenterReportServiceLevelObjective ">
<
xs:restriction base ="
xs :int
">
<xs:minInclusive value ="0 "/>
<xs:maxInclusive value ="100 "/>
</
xs:restriction >
</
xs:simpleType >
Parent type:
xs :token (derivation method: restriction)
Sub-types:
None
Name
CallCenterReportTemplateAccessOption
Content
value comes from list: {'Supervisor Only'|'Supervisor and Agent'}
Documentation
The call center enhanced reporting template access option.
Schema Component Representation
<
xs:simpleType name ="
CallCenterReportTemplateAccessOption ">
<
xs:restriction base ="
xs :token
">
<xs:enumeration value ="Supervisor Only "/>
<xs:enumeration value ="Supervisor and Agent "/>
</
xs:restriction >
</
xs:simpleType >
Parent type:
xs :token (derivation method: restriction)
Sub-types:
None
Name
CallCenterReportTemplateDescription
Content
Documentation
The call center enhanced reporting report template description.
Schema Component Representation
<
xs:simpleType name ="
CallCenterReportTemplateDescription ">
<
xs:restriction base ="
xs :token
">
<xs:minLength value ="1 "/>
<xs:maxLength value ="80 "/>
</
xs:restriction >
</
xs:simpleType >
Parent type:
xs :int (derivation method: restriction)
Sub-types:
None
Name
CallCenterReportThresholdSeconds
Content
Documentation
The call center enhanced reporting report threshold.
Schema Component Representation
<
xs:simpleType name ="
CallCenterReportThresholdSeconds ">
<
xs:restriction base ="
xs :int
">
<xs:minInclusive value ="1 "/>
<xs:maxInclusive value ="7200 "/>
</
xs:restriction >
</
xs:simpleType >
Parent type:
xs :token (derivation method: restriction)
Sub-types:
None
Name
CallCenterReportTimeFormat
Content
value comes from list: {'AM/PM'|'24Hour'}
Documentation
Time format for a call center enhanced reporting report.
Schema Component Representation
<
xs:simpleType name ="
CallCenterReportTimeFormat ">
<
xs:restriction base ="
xs :token
">
<xs:enumeration value ="AM/PM "/>
<xs:enumeration value ="24Hour "/>
</
xs:restriction >
</
xs:simpleType >
Parent type:
xs :token (derivation method: restriction)
Sub-types:
None
Name
CallCenterReportType
Content
value comes from list: {'Agent'|'Call Center Dnis'|'Call Center'}
Documentation
The call center enhanced reporting type.
Schema Component Representation
<
xs:simpleType name ="
CallCenterReportType ">
<
xs:restriction base ="
xs :token
">
<xs:enumeration value ="Agent "/>
<xs:enumeration value ="Call Center Dnis "/>
<xs:enumeration value ="Call Center "/>
</
xs:restriction >
</
xs:simpleType >
Parent type:
xs :int (derivation method: restriction)
Sub-types:
None
Name
CallCenterRingTimeBeforePlayingComfortMessageBypassAnnouncementSeconds
Content
Documentation
Call center ring time before playing comfort message bypass announcement.
Schema Component Representation
<
xs:simpleType name ="
CallCenterRingTimeBeforePlayingComfortMessageBypassAnnouncementSeconds ">
<
xs:restriction base ="
xs :int
">
<xs:minInclusive value ="0 "/>
<xs:maxInclusive value ="120 "/>
</
xs:restriction >
</
xs:simpleType >
Parent type:
xs :token (derivation method: restriction)
Sub-types:
None
Name
CallCenterRoutingPolicy
Content
value comes from list: {'Longest Wait Time'|'Priority'}
Documentation
Call center routing policy.
Schema Component Representation
<
xs:simpleType name ="
CallCenterRoutingPolicy ">
<
xs:restriction base ="
xs :token
">
<xs:enumeration value ="Longest Wait Time "/>
<xs:enumeration value ="Priority "/>
</
xs:restriction >
</
xs:simpleType >
Parent type:
xs :float (derivation method: restriction)
Sub-types:
None
Name
CallCenterRoutingPriority
Content
0.0 <= value <= 1000000.0
Documentation
Call center routing priority.
Schema Component Representation
<
xs:simpleType name ="
CallCenterRoutingPriority ">
<
xs:restriction base ="
xs :float
">
<xs:minInclusive value ="0.0 "/>
<xs:maxInclusive value ="1000000.0 "/>
</
xs:restriction >
</
xs:simpleType >
Parent type:
xs :token (derivation method: restriction)
Sub-types:
None
Name
CallCenterRoutingType
Content
value comes from list: {'Priority Based'|'Skill Based'}
Documentation
Call Center Routing type for distributing calls within a call center.
Schema Component Representation
<
xs:simpleType name ="
CallCenterRoutingType ">
<
xs:restriction base ="
xs :token
">
<xs:enumeration value ="Priority Based "/>
<xs:enumeration value ="Skill Based "/>
</
xs:restriction >
</
xs:simpleType >
Parent type:
xs :token (derivation method: restriction)
Sub-types:
None
Name
CallCenterScheduledReportDescription
Content
Documentation
The call center enhanced reporting scheduled report description.
Schema Component Representation
<
xs:simpleType name ="
CallCenterScheduledReportDescription ">
<
xs:restriction base ="
xs :token
">
<xs:minLength value ="1 "/>
<xs:maxLength value ="80 "/>
</
xs:restriction >
</
xs:simpleType >
Parent type:
xs :int (derivation method: restriction)
Sub-types:
None
Name
CallCenterScheduledReportSearchIntervalMinutes
Content
Documentation
Indicates how often we search for a scheduled report to process.
Schema Component Representation
<
xs:simpleType name ="
CallCenterScheduledReportSearchIntervalMinutes ">
<
xs:restriction base ="
xs :int
">
<xs:minInclusive value ="1 "/>
<xs:maxInclusive value ="1440 "/>
</
xs:restriction >
</
xs:simpleType >
Parent type:
xs :int (derivation method: restriction)
Sub-types:
None
Name
CallCenterStatisticsCollectionPeriodMinutes
Content
value comes from list: {'15'|'30'|'60'}
Documentation
Statistics reporting interval in minutes.
Schema Component Representation
<
xs:simpleType name ="
CallCenterStatisticsCollectionPeriodMinutes ">
<
xs:restriction base ="
xs :int
">
<xs:enumeration value ="15 "/>
<xs:enumeration value ="30 "/>
<xs:enumeration value ="60 "/>
</
xs:restriction >
</
xs:simpleType >
Parent type:
xs :int (derivation method: restriction)
Sub-types:
None
Name
CallCenterStatisticsSamplingPeriodMinutes
Content
value comes from list: {'15'|'30'}
Documentation
Call Center statistics sampling period.
Schema Component Representation
<
xs:simpleType name ="
CallCenterStatisticsSamplingPeriodMinutes ">
<
xs:restriction base ="
xs :int
">
<xs:enumeration value ="15 "/>
<xs:enumeration value ="30 "/>
</
xs:restriction >
</
xs:simpleType >
Parent type:
xs :token (derivation method: restriction)
Sub-types:
None
Name
CallCenterStatisticsSource17sp1
Content
value comes from list: {'None'|'Application Server'|'External Reporting Server'}
Documentation
The call center statistics source.
Schema Component Representation
<
xs:simpleType name ="
CallCenterStatisticsSource17sp1 ">
<
xs:restriction base ="
xs :token
">
<xs:enumeration value ="None "/>
<xs:enumeration value ="Application Server "/>
<xs:enumeration value ="External Reporting Server "/>
</
xs:restriction >
</
xs:simpleType >
Parent type:
xs :token (derivation method: restriction)
Sub-types:
None
Name
CallCenterStrandedCallProcessingAction
Content
value comes from list: {'None'|'Busy'|'Transfer'|'Night Service'|'Ringing'|'Announcement'}
Documentation
Call center stranded call processing action.
Schema Component Representation
<
xs:simpleType name ="
CallCenterStrandedCallProcessingAction ">
<
xs:restriction base ="
xs :token
">
<xs:enumeration value ="None "/>
<xs:enumeration value ="Busy "/>
<xs:enumeration value ="Transfer "/>
<xs:enumeration value ="Night Service "/>
<xs:enumeration value ="Ringing "/>
<xs:enumeration value ="Announcement "/>
</
xs:restriction >
</
xs:simpleType >
Parent type:
xs :int (derivation method: restriction)
Sub-types:
None
Name
CallCenterStrandedCallUnavailableNumberOfAgents
Content
Documentation
The number of unavailable agents used to condition the Call Center stranded calls - unavailable routing policy.
Schema Component Representation
<
xs:simpleType name ="
CallCenterStrandedCallUnavailableNumberOfAgents ">
<
xs:restriction base ="
xs :int
">
<xs:minInclusive value ="1 "/>
<xs:maxInclusive value ="1000 "/>
</
xs:restriction >
</
xs:simpleType >
Parent type:
xs :token (derivation method: restriction)
Sub-types:
None
Name
CallCenterStrandedCallUnavailableProcessingAction
Content
value comes from list: {'None'|'Busy'|'Transfer'|'Night Service'|'Ringing'|'Announcement'}
Documentation
Call center stranded calls - unavailable routing policy processing action.
Schema Component Representation
<
xs:simpleType name ="
CallCenterStrandedCallUnavailableProcessingAction ">
<
xs:restriction base ="
xs :token
">
<xs:enumeration value ="None "/>
<xs:enumeration value ="Busy "/>
<xs:enumeration value ="Transfer "/>
<xs:enumeration value ="Night Service "/>
<xs:enumeration value ="Ringing "/>
<xs:enumeration value ="Announcement "/>
</
xs:restriction >
</
xs:simpleType >
Parent type:
xs :int (derivation method: restriction)
Sub-types:
None
Name
CallCenterThresholdCrossingNotificationEmailGuardTimerSeconds
Content
Documentation
The time determines how long the system waits and prevents notification emails being
generated as a statistic swings back and forth across a threshold.
Schema Component Representation
<
xs:simpleType name ="
CallCenterThresholdCrossingNotificationEmailGuardTimerSeconds ">
<
xs:restriction base ="
xs :int
">
<xs:minInclusive value ="3 "/>
<xs:maxInclusive value ="60 "/>
</
xs:restriction >
</
xs:simpleType >
Parent type:
xs :int (derivation method: restriction)
Sub-types:
None
Name
CallCenterTimeBetweenComfortMessagesSeconds
Content
Documentation
The interval in seconds between each repetition of the comfort message played to queued users.
Schema Component Representation
<
xs:simpleType name ="
CallCenterTimeBetweenComfortMessagesSeconds ">
<
xs:restriction base ="
xs :int
">
<xs:minInclusive value ="10 "/>
<xs:maxInclusive value ="600 "/>
</
xs:restriction >
</
xs:simpleType >
Parent type:
xs :token (derivation method: restriction)
Sub-types:
None
Name
CallCenterType
Content
value comes from list: {'Basic'|'Standard'|'Premium'}
Documentation
Call center type.
Schema Component Representation
<
xs:simpleType name ="
CallCenterType ">
<
xs:restriction base ="
xs :token
">
<xs:enumeration value ="Basic "/>
<xs:enumeration value ="Standard "/>
<xs:enumeration value ="Premium "/>
</
xs:restriction >
</
xs:simpleType >
Parent type:
xs :token (derivation method: restriction)
Sub-types:
None
Name
CallCenterUniformCallDistributionPolicyScope
Content
value comes from list: {'Agent'|'Call Center'}
Documentation
Call Center Uniform Call Distribution Policy Scope.
Schema Component Representation
<
xs:simpleType name ="
CallCenterUniformCallDistributionPolicyScope ">
<
xs:restriction base ="
xs :token
">
<xs:enumeration value ="Agent "/>
<xs:enumeration value ="Call Center "/>
</
xs:restriction >
</
xs:simpleType >
Parent type:
xs :int (derivation method: restriction)
Sub-types:
None
Name
CallCenterWaitingTimeNotificationThresholdSeconds
Content
Documentation
Waiting time for a given call before notification to agents devices.
Schema Component Representation
<
xs:simpleType name ="
CallCenterWaitingTimeNotificationThresholdSeconds ">
<
xs:restriction base ="
xs :int
">
<xs:minInclusive value ="1 "/>
<xs:maxInclusive value ="7200 "/>
</
xs:restriction >
</
xs:simpleType >
Parent type:
xs :token (derivation method: restriction)
Sub-types:
None
Name
CallDispositionCode
Content
Documentation
Call Center Call Disposition Code Value.
Schema Component Representation
<
xs:simpleType name ="
CallDispositionCode ">
<
xs:restriction base ="
xs :token
">
<xs:minLength value ="1 "/>
<xs:maxLength value ="10 "/>
</
xs:restriction >
</
xs:simpleType >
Parent type:
xs :token (derivation method: restriction)
Sub-types:
None
Name
CallDispositionCodeDescription
Content
Documentation
Call Center Call Disposition Code Description.
Schema Component Representation
<
xs:simpleType name ="
CallDispositionCodeDescription ">
<
xs:restriction base ="
xs :token
">
<xs:minLength value ="1 "/>
<xs:maxLength value ="40 "/>
</
xs:restriction >
</
xs:simpleType >
Parent type:
xs :token (derivation method: restriction)
Sub-types:
None
Name
CallDispositionCodeLevel
Content
value comes from list: {'Enterprise'|'Group'|'Queue'}
Documentation
Identifies at which level in the system an call center call disposition code is created.
Schema Component Representation
<
xs:simpleType name ="
CallDispositionCodeLevel ">
<
xs:restriction base ="
xs :token
">
<xs:enumeration value ="Enterprise "/>
<xs:enumeration value ="Group "/>
<xs:enumeration value ="Queue "/>
</
xs:restriction >
</
xs:simpleType >
Parent type:
xs :int (derivation method: restriction)
Sub-types:
None
Name
CallHandlingMinimumSamplingSize
Content
Documentation
The minimum number of entries for the call handling time moving average to be valid.
Schema Component Representation
<
xs:simpleType name ="
CallHandlingMinimumSamplingSize ">
<
xs:restriction base ="
xs :int
">
<xs:minInclusive value ="1 "/>
<xs:maxInclusive value ="100 "/>
</
xs:restriction >
</
xs:simpleType >
Parent type:
xs :int (derivation method: restriction)
Sub-types:
None
Name
CallHandlingSamplingPeriodMinutes
Content
Documentation
The moving average period used to calculate the call handling time.
Schema Component Representation
<
xs:simpleType name ="
CallHandlingSamplingPeriodMinutes ">
<
xs:restriction base ="
xs :int
">
<xs:minInclusive value ="5 "/>
<xs:maxInclusive value ="30 "/>
</
xs:restriction >
</
xs:simpleType >
Parent type:
xs :token (derivation method: restriction)
Sub-types:
None
Name
DNISPriority
Content
value comes from list: {'0 - Highest'|'1 - High'|'2 - Medium'|'3 - Low'}
Documentation
Choices for DNIS priority.
Schema Component Representation
<
xs:simpleType name ="
DNISPriority ">
<
xs:restriction base ="
xs :token
">
<xs:enumeration value ="0 - Highest "/>
<xs:enumeration value ="1 - High "/>
<xs:enumeration value ="2 - Medium "/>
<xs:enumeration value ="3 - Low "/>
</
xs:restriction >
</
xs:simpleType >
Parent type:
xs :int (derivation method: restriction)
Sub-types:
None
Name
DNISPromoteCallPrioritySeconds
Content
Documentation
Timer to upgrade the priority for a DNIS number
Schema Component Representation
<
xs:simpleType name ="
DNISPromoteCallPrioritySeconds ">
<
xs:restriction base ="
xs :int
">
<xs:minInclusive value ="1 "/>
<xs:maxInclusive value ="1800 "/>
</
xs:restriction >
</
xs:simpleType >
Parent type:
xs :int (derivation method: restriction)
Sub-types:
None
Name
EstimatedWaitMessageDefaultCallHandlingMinutes
Content
Documentation
The default number of call handling minutes.
Schema Component Representation
<
xs:simpleType name ="
EstimatedWaitMessageDefaultCallHandlingMinutes ">
<
xs:restriction base ="
xs :int
">
<xs:minInclusive value ="1 "/>
<xs:maxInclusive value ="100 "/>
</
xs:restriction >
</
xs:simpleType >
Parent type:
xs :int (derivation method: restriction)
Sub-types:
None
Name
EstimatedWaitMessageMaximumPositions
Content
Documentation
The number of position for which the estimated wait is played.
Schema Component Representation
<
xs:simpleType name ="
EstimatedWaitMessageMaximumPositions ">
<
xs:restriction base ="
xs :int
">
<xs:minInclusive value ="1 "/>
<xs:maxInclusive value ="100 "/>
</
xs:restriction >
</
xs:simpleType >
Parent type:
xs :int (derivation method: restriction)
Sub-types:
None
Name
EstimatedWaitMessageMaximumWaitingMinutes
Content
Documentation
The number of minutes for which the estimated wait is played.
Schema Component Representation
<
xs:simpleType name ="
EstimatedWaitMessageMaximumWaitingMinutes ">
<
xs:restriction base ="
xs :int
">
<xs:minInclusive value ="1 "/>
<xs:maxInclusive value ="100 "/>
</
xs:restriction >
</
xs:simpleType >
Parent type:
xs :token (derivation method: restriction)
Sub-types:
None
Name
EstimatedWaitMessageOperatingMode
Content
value comes from list: {'Position'|'Time'}
Documentation
The type of estimated wait message that is played.
Schema Component Representation
<
xs:simpleType name ="
EstimatedWaitMessageOperatingMode ">
<
xs:restriction base ="
xs :token
">
<xs:enumeration value ="Position "/>
<xs:enumeration value ="Time "/>
</
xs:restriction >
</
xs:simpleType >
Parent type:
xs :int (derivation method: restriction)
Sub-types:
None
Name
EstimatedWaitMessageTimeBetweenUpdatesSeconds
Content
Documentation
The interval in seconds between each repetition of the estimated wait time/location message played to queued users.
Schema Component Representation
<
xs:simpleType name ="
EstimatedWaitMessageTimeBetweenUpdatesSeconds ">
<
xs:restriction base ="
xs :int
">
<xs:minInclusive value ="10 "/>
<xs:maxInclusive value ="600 "/>
</
xs:restriction >
</
xs:simpleType >
Complex Type:
Schema Component Type
AusAddress
Schema Component Name
Parent type:
Address (derivation method: extension)
Sub-types:
QLDAddress (by restriction)
If this schema component is a type definition, its type hierarchy is shown in a gray-bordered box.
The table above displays the properties of this schema component.
XML Instance Representation
<...
country="Australia "
>
<unitNo> string </unitNo> [0..1]
<houseNo> string </houseNo> [1]
<street> string </street> [1]
Start Choice
[1]
<city> string </city> [1]
<town> string </town> [1]
End Choice
<state> AusStates </state> [1]
<postcode> string <<pattern = [1-9][0-9]{3}>> </postcode> [1]
?
</...>
The XML Instance Representation table above shows the schema component's content as an XML instance.
The minimum and maximum occurrence of elements and attributes are provided in square brackets, e.g. [0..1].
Model group information are shown in gray, e.g. Start Choice ... End Choice.
For type derivations, the elements and attributes that have been added to or changed from the base type's content are shown in bold .
If an element/attribute has a fixed value, the fixed value is shown in green, e.g. country="Australia".
Otherwise, the type of the element/attribute is displayed.
If the element/attribute's type is in the schema, a link is provided to it.
For local simple type definitions, the constraints are displayed in angle brackets, e.g. <<pattern = [1-9][0-9]{3}>>.
If a local element/attribute has documentation, it will be displayed in a window that pops up when the question mark inside the attribute or next to the element is clicked, e.g. <postcode>.
Schema Component Representation
<complexType
name ="AusAddress ">
<complexContent >
<extension
base ="
Address
">
<sequence >
<element
name ="state " type ="
AusStates
"/>
<element
name ="postcode ">
<simpleType >
<restriction
base ="
string
">
<pattern
value ="[1-9][0-9]{3} "/>
</restriction >
</simpleType >
</element >
</sequence >
<attribute
name ="country " type ="
string
" fixed ="Australia "/>
</extension >
</complexContent >
</complexType >
The Schema Component Representation table above displays the underlying XML representation of the schema component. (Annotations are not shown.)
Abstract (Applies to complex type definitions and element declarations). An abstract element or complex type cannot used to validate an element instance. If there is a reference to an abstract element, only element declarations that can substitute the abstract element can be used to validate the instance. For references to abstract type definitions, only derived types can be used.
All Model Group Child elements can be provided in any order in instances. See: http://www.w3.org/TR/xmlschema-1/#element-all .
Choice Model Group
Only one from the list of child elements and model groups can be provided in instances. See: http://www.w3.org/TR/xmlschema-1/#element-choice .
Collapse Whitespace Policy Replace tab, line feed, and carriage return characters with space character (Unicode character 32). Then, collapse contiguous sequences of space characters into single space character, and remove leading and trailing space characters.
Disallowed Substitutions (Applies to element declarations). If substitution is specified, then substitution group members cannot be used in place of the given element declaration to validate element instances. If derivation methods , e.g. extension, restriction, are specified, then the given element declaration will not validate element instances that have types derived from the element declaration's type using the specified derivation methods. Normally, element instances can override their declaration's type by specifying an xsi:type
attribute.
Key Constraint Like Uniqueness Constraint , but additionally requires that the specified value(s) must be provided. See: http://www.w3.org/TR/xmlschema-1/#cIdentity-constraint_Definitions .
Key Reference Constraint Ensures that the specified value(s) must match value(s) from a Key Constraint or Uniqueness Constraint . See: http://www.w3.org/TR/xmlschema-1/#cIdentity-constraint_Definitions .
Model Group Groups together element content, specifying the order in which the element content can occur and the number of times the group of element content may be repeated. See: http://www.w3.org/TR/xmlschema-1/#Model_Groups .
Nillable (Applies to element declarations). If an element declaration is nillable, instances can use the xsi:nil
attribute. The xsi:nil
attribute is the boolean attribute, nil , from the http://www.w3.org/2001/XMLSchema-instance namespace. If an element instance has an xsi:nil
attribute set to true, it can be left empty, even though its element declaration may have required content.
Notation A notation is used to identify the format of a piece of data. Values of elements and attributes that are of type, NOTATION, must come from the names of declared notations. See: http://www.w3.org/TR/xmlschema-1/#cNotation_Declarations .
Preserve Whitespace Policy Preserve whitespaces exactly as they appear in instances.
Prohibited Derivations (Applies to type definitions). Derivation methods that cannot be used to create sub-types from a given type definition.
Prohibited Substitutions (Applies to complex type definitions). Prevents sub-types that have been derived using the specified derivation methods from validating element instances in place of the given type definition.
Replace Whitespace Policy Replace tab, line feed, and carriage return characters with space character (Unicode character 32).
Sequence Model Group Child elements and model groups must be provided in the specified order in instances. See: http://www.w3.org/TR/xmlschema-1/#element-sequence .
Substitution Group Elements that are members of a substitution group can be used wherever the head element of the substitution group is referenced.
Substitution Group Exclusions (Applies to element declarations). Prohibits element declarations from nominating themselves as being able to substitute a given element declaration, if they have types that are derived from the original element's type using the specified derivation methods.
Target Namespace The target namespace identifies the namespace that components in this schema belongs to. If no target namespace is provided, then the schema components do not belong to any namespace.
Uniqueness Constraint Ensures uniqueness of an element/attribute value, or a combination of values, within a specified scope. See: http://www.w3.org/TR/xmlschema-1/#cIdentity-constraint_Definitions .