XML Schema Documentation

Table of Contents

top

Schema Document Properties

Target Namespace None
Element and Attribute Namespaces
  • Global element and attribute declarations belong to this schema's target namespace.
  • By default, local element declarations belong to this schema's target namespace.
  • By default, local attribute declarations belong to this schema's target namespace.
Schema Composition

Declared Namespaces

Prefix Namespace
Default namespace
xml http://www.w3.org/XML/1998/namespace
xs http://www.w3.org/2001/XMLSchema
core C
Schema Component Representation
<xs:schema attributeFormDefault="qualified" elementFormDefault="qualified">
<xs:import namespace="C" schemaLocation="../OCISchemaBASE.xsd"/>
<xs:include schemaLocation="../OCISchemaDataTypes.xsd"/>
<xs:include schemaLocation="../OCISchemaSearchCriteria.xsd"/>
...
</xs:schema>
top

Global Definitions

Complex Type: AgentStatistics

Parent type: None
Sub-types: None
Name AgentStatistics
Abstract no
Documentation Contains Call Center Agent statistics for a given time frame.
XML Instance Representation
<...>
<numberOfCallsHandled> xs:int </numberOfCallsHandled> [1]
<numberOfCallsUnanswered> xs:int </numberOfCallsUnanswered> [1]
<averageCallSeconds> xs:int </averageCallSeconds> [1]
<totalTalkSeconds> xs:int </totalTalkSeconds> [1]
<totalStaffedSeconds> xs:int </totalStaffedSeconds> [1]
</...>
Schema Component Representation
<xs:complexType name="AgentStatistics">
<xs:sequence>
<xs:element name="numberOfCallsHandled" type=" xs:int "/>
<xs:element name="numberOfCallsUnanswered" type=" xs:int "/>
<xs:element name="averageCallSeconds" type=" xs:int "/>
<xs:element name="totalTalkSeconds" type=" xs:int "/>
<xs:element name="totalStaffedSeconds" type=" xs:int "/>
</xs:sequence>
</xs:complexType>
top

Complex Type: CallCenterAgentAvailability

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name CallCenterAgentAvailability
Abstract no
Documentation Specifies an agent's login state (availability) for a particular Call Center.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
<available> xs:boolean </available> [1]
</...>
Schema Component Representation
<xs:complexType name="CallCenterAgentAvailability">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
<xs:element name="available" type=" xs:boolean "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: CallCenterAgentSettings

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name CallCenterAgentSettings
Abstract no
Documentation Specifies an agent's settings for a particular Call Center. The skillLevel only applies to Premium agents.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
<available> xs:boolean </available> [0..1]
<skillLevel> CallCenterAgentSkillLevel </skillLevel> [0..1]
</...>
Schema Component Representation
<xs:complexType name="CallCenterAgentSettings">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
<xs:element name="available" type=" xs:boolean " minOccurs="0"/>
<xs:element name="skillLevel" type=" CallCenterAgentSkillLevel " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: CallCenterAgentStatistics14sp9

Parent type: None
Sub-types: None
Name CallCenterAgentStatistics14sp9
Abstract no
Documentation Contains Call Center statistics for a specified agent.
XML Instance Representation
<...>
<agentUserId> UserId </agentUserId> [1]
<agentDisplayNames> UserDisplayNames </agentDisplayNames> [1]
<available> xs:boolean </available> [1]
<statistics> AgentStatistics </statistics> [1]
</...>
Schema Component Representation
<xs:complexType name="CallCenterAgentStatistics14sp9">
<xs:sequence>
<xs:element name="agentUserId" type=" UserId "/>
<xs:element name="agentDisplayNames" type=" UserDisplayNames "/>
<xs:element name="available" type=" xs:boolean "/>
<xs:element name="statistics" type=" AgentStatistics "/>
</xs:sequence>
</xs:complexType>
top

Complex Type: CallCenterAgentThresholdProfileReplacementNotificationEmailList

Parent type: None
Sub-types: None
Name CallCenterAgentThresholdProfileReplacementNotificationEmailList
Abstract no
Documentation List of email addresses to which the Agent Threshold Profile email is sent. The list replaces a previously configured list.
XML Instance Representation
<...>
<emailAddress> EmailAddress </emailAddress> [1..8]
</...>
Schema Component Representation
<xs:complexType name="CallCenterAgentThresholdProfileReplacementNotificationEmailList">
<xs:sequence>
<xs:element name="emailAddress" type=" EmailAddress " minOccurs="1" maxOccurs="8"/>
</xs:sequence>
</xs:complexType>
top

Complex Type: CallCenterAgentUnavailableCodeStateModify

Parent type: None
Sub-types: None
Name CallCenterAgentUnavailableCodeStateModify
Abstract no
Documentation Contains a Call Center Agent Unavailable Code and its active state
XML Instance Representation
<...>
<code> CallCenterAgentUnavailableCode </code> [1]
<isActive> xs:boolean </isActive> [1]
</...>
Schema Component Representation
<xs:complexType name="CallCenterAgentUnavailableCodeStateModify">
<xs:sequence>
<xs:element name="code" type=" CallCenterAgentUnavailableCode "/>
<xs:element name="isActive" type=" xs:boolean "/>
</xs:sequence>
</xs:complexType>
top

Complex Type: CallCenterQueueStatistics14sp9

Parent type: None
Sub-types: None
Name CallCenterQueueStatistics14sp9
Abstract no
Documentation Contains Call Center Queue statistics.
XML Instance Representation
<...>
<numberOfBusyOverflows> xs:int </numberOfBusyOverflows> [1]
<numberOfCallsAnswered> xs:int </numberOfCallsAnswered> [1]
<numberOfCallsAbandoned> xs:int </numberOfCallsAbandoned> [1]
<numberOfCallsTransferred> xs:int </numberOfCallsTransferred> [1]
<numberOfCallsTimedout> xs:int </numberOfCallsTimedout> [1]
<averageNumberOfAgentsTalking> xs:decimal </averageNumberOfAgentsTalking> [1]
<averageNumberOfAgentsStaffed> xs:decimal </averageNumberOfAgentsStaffed> [1]
<averageWaitSeconds> xs:int </averageWaitSeconds> [1]
<averageAbandonmentSeconds> xs:int </averageAbandonmentSeconds> [1]
</...>
Schema Component Representation
<xs:complexType name="CallCenterQueueStatistics14sp9">
<xs:sequence>
<xs:element name="numberOfBusyOverflows" type=" xs:int "/>
<xs:element name="numberOfCallsAnswered" type=" xs:int "/>
<xs:element name="numberOfCallsAbandoned" type=" xs:int "/>
<xs:element name="numberOfCallsTransferred" type=" xs:int "/>
<xs:element name="numberOfCallsTimedout" type=" xs:int "/>
<xs:element name="averageNumberOfAgentsTalking" type=" xs:decimal "/>
<xs:element name="averageNumberOfAgentsStaffed" type=" xs:decimal "/>
<xs:element name="averageWaitSeconds" type=" xs:int "/>
<xs:element name="averageAbandonmentSeconds" type=" xs:int "/>
</xs:sequence>
</xs:complexType>
top

Complex Type: CallCenterQueueThresholdReplacementNotificationEmailList

Parent type: None
Sub-types: None
Name CallCenterQueueThresholdReplacementNotificationEmailList
Abstract no
Documentation List of email addresses to which the Call Center Queue Threshold email is sent. The list replaces a previously configured list.
XML Instance Representation
<...>
<emailAddress> EmailAddress </emailAddress> [1..8]
</...>
Schema Component Representation
<xs:complexType name="CallCenterQueueThresholdReplacementNotificationEmailList">
<xs:sequence>
<xs:element name="emailAddress" type=" EmailAddress " minOccurs="1" maxOccurs="8"/>
</xs:sequence>
</xs:complexType>
top

Complex Type: CallCenterReplacementSkilledAgents

Parent type: None
Sub-types: None
Name CallCenterReplacementSkilledAgents
Abstract no
Documentation A list of agents grouped by skill levels.
XML Instance Representation
<...>
<skillLevel> CallCenterAgentSkillLevel </skillLevel> [1]
<agents> ReplacementUserIdList </agents> [1]
</...>
Schema Component Representation
<xs:complexType name="CallCenterReplacementSkilledAgents">
<xs:sequence>
<xs:element name="skillLevel" type=" CallCenterAgentSkillLevel "/>
<xs:element name="agents" type=" ReplacementUserIdList " nillable="true"/>
</xs:sequence>
</xs:complexType>
top

Complex Type: CallCenterReportAbandonedCallThresholdReplacementList

Parent type: None
Sub-types: None
Name CallCenterReportAbandonedCallThresholdReplacementList
Abstract no
Documentation A list of call center reporting abandoned call threshold seconds that replaces a previously configured list.
XML Instance Representation
<...>
<abandonedCallThresholdSeconds> CallCenterReportThresholdSeconds </abandonedCallThresholdSeconds> [1..4]
</...>
Schema Component Representation
<xs:complexType name="CallCenterReportAbandonedCallThresholdReplacementList">
<xs:sequence>
<xs:element name="abandonedCallThresholdSeconds" type=" CallCenterReportThresholdSeconds " minOccurs="1" maxOccurs="4"/>
</xs:sequence>
</xs:complexType>
top

Complex Type: CallCenterReportCurrentInterval

Parent type: None
Sub-types: None
Name CallCenterReportCurrentInterval
Abstract no
Documentation The call center enhanced reporting report current interval, for example, current week.
XML Instance Representation
<...>
<timeUnit> CallCenterReportIntervalTimeUnit </timeUnit> [1]
</...>
Schema Component Representation
<xs:complexType name="CallCenterReportCurrentInterval">
<xs:sequence>
<xs:element name="timeUnit" type=" CallCenterReportIntervalTimeUnit "/>
</xs:sequence>
</xs:complexType>
top

Complex Type: CallCenterReportDataTemplateInfo

Parent type: None
Sub-types: None
Name CallCenterReportDataTemplateInfo
Abstract no
Documentation Call center reporting data template info.
XML Instance Representation
<...>
<dataTemplate> CallCenterReportDataTemplateName </dataTemplate> [1]
<reportType> CallCenterReportType </reportType> [1]
<isRealtimeReport> xs:boolean </isRealtimeReport> [1]
<isAgentParamRequired> CallCenterReportDataTemplateInputParameterOption </isAgentParamRequired> [1]
<isCallCenterParamRequired> CallCenterReportDataTemplateInputParameterOption </isCallCenterParamRequired> [1]
<isCallCenterDnisParamRequired> CallCenterReportDataTemplateInputParameterOption </isCallCenterDnisParamRequired> [1]
<isSamplingPeriodParamRequired> CallCenterReportDataTemplateInputParameterOption </isSamplingPeriodParamRequired> [1]
<isCallCompletionThresholdParamRequired> CallCenterReportDataTemplateInputParameterOption </isCallCompletionThresholdParamRequired> [1]
<isShortDurationThresholdParamRequired> CallCenterReportDataTemplateInputParameterOption </isShortDurationThresholdParamRequired> [1]
<isServiceLevelThresholdParamRequired> CallCenterReportDataTemplateInputParameterOption </isServiceLevelThresholdParamRequired> [1]
<isServiceLevelInclusionsParamRequired> CallCenterReportDataTemplateInputParameterOption </isServiceLevelInclusionsParamRequired> [1]
<isServiceLevelObjectiveThresholdParamRequired> CallCenterReportDataTemplateInputParameterOption </isServiceLevelObjectiveThresholdParamRequired> [1]
<isAbandonedCallThresholdParamRequired> CallCenterReportDataTemplateInputParameterOption </isAbandonedCallThresholdParamRequired> [1]
</...>
Schema Component Representation
<xs:complexType name="CallCenterReportDataTemplateInfo">
<xs:sequence>
<xs:element name="dataTemplate" type=" CallCenterReportDataTemplateName "/>
<xs:element name="reportType" type=" CallCenterReportType "/>
<xs:element name="isRealtimeReport" type=" xs:boolean "/>
<xs:element name="isAgentParamRequired" type=" CallCenterReportDataTemplateInputParameterOption "/>
<xs:element name="isCallCenterParamRequired" type=" CallCenterReportDataTemplateInputParameterOption "/>
<xs:element name="isCallCenterDnisParamRequired" type=" CallCenterReportDataTemplateInputParameterOption "/>
<xs:element name="isSamplingPeriodParamRequired" type=" CallCenterReportDataTemplateInputParameterOption "/>
<xs:element name="isCallCompletionThresholdParamRequired" type=" CallCenterReportDataTemplateInputParameterOption "/>
<xs:element name="isShortDurationThresholdParamRequired" type=" CallCenterReportDataTemplateInputParameterOption "/>
<xs:element name="isServiceLevelThresholdParamRequired" type=" CallCenterReportDataTemplateInputParameterOption "/>
<xs:element name="isServiceLevelInclusionsParamRequired" type=" CallCenterReportDataTemplateInputParameterOption "/>
<xs:element name="isServiceLevelObjectiveThresholdParamRequired" type=" CallCenterReportDataTemplateInputParameterOption "/>
<xs:element name="isAbandonedCallThresholdParamRequired" type=" CallCenterReportDataTemplateInputParameterOption "/>
</xs:sequence>
</xs:complexType>
top

Complex Type: CallCenterReportDataTemplateQueryFilterValueReplacementList

Parent type: None
Sub-types: None
Name CallCenterReportDataTemplateQueryFilterValueReplacementList
Abstract no
Documentation A list of call center reporting data template query filter values that replaces a previously configured list. By convention, an element of this type may be set nill to clear the list.
XML Instance Representation
<...>
<filterValue> CallCenterReportDataTemplateQueryFilterValue </filterValue> [1..5]
</...>
Schema Component Representation
<xs:complexType name="CallCenterReportDataTemplateQueryFilterValueReplacementList">
<xs:sequence>
<xs:element name="filterValue" type=" CallCenterReportDataTemplateQueryFilterValue " minOccurs="1" maxOccurs="5"/>
</xs:sequence>
</xs:complexType>
top

Complex Type: CallCenterReportInterval

Parent type: None
Sub-types: None
Name CallCenterReportInterval
Abstract no
Documentation Report interval for call center enhanced reporting scheduled reports.
XML Instance Representation
<...>
Start Choice [1]
<dates> CallCenterReportIntervalDates </dates> [1]
<current> CallCenterReportCurrentInterval </current> [1]
<past> CallCenterReportPastInterval </past> [1]
End Choice
</...>
Schema Component Representation
<xs:complexType name="CallCenterReportInterval">
<xs:choice>
<xs:element name="dates" type=" CallCenterReportIntervalDates "/>
<xs:element name="current" type=" CallCenterReportCurrentInterval "/>
<xs:element name="past" type=" CallCenterReportPastInterval "/>
</xs:choice>
</xs:complexType>
top

Complex Type: CallCenterReportIntervalDates

Parent type: None
Sub-types: None
Name CallCenterReportIntervalDates
Abstract no
Documentation The call center enhanced reporting report interval, using dates.
XML Instance Representation
<...>
<startDate> xs:date </startDate> [1]
<startTime> HourMinute </startTime> [1]
<endDate> xs:date </endDate> [1]
<endTime> HourMinute </endTime> [1]
</...>
Schema Component Representation
<xs:complexType name="CallCenterReportIntervalDates">
<xs:sequence>
<xs:element name="startDate" type=" xs:date "/>
<xs:element name="startTime" type=" HourMinute "/>
<xs:element name="endDate" type=" xs:date "/>
<xs:element name="endTime" type=" HourMinute "/>
</xs:sequence>
</xs:complexType>
top

Complex Type: CallCenterReportPastInterval

Parent type: None
Sub-types: None
Name CallCenterReportPastInterval
Abstract no
Documentation The call center enhanced reporting report past interval, for example, last 24 month.
XML Instance Representation
<...>
<number> CallCenterReportIntervalNumber </number> [1]
<timeUnit> CallCenterReportIntervalTimeUnit </timeUnit> [1]
</...>
Schema Component Representation
<xs:complexType name="CallCenterReportPastInterval">
<xs:sequence>
<xs:element name="number" type=" CallCenterReportIntervalNumber "/>
<xs:element name="timeUnit" type=" CallCenterReportIntervalTimeUnit "/>
</xs:sequence>
</xs:complexType>
top

Complex Type: CallCenterReportReplacementEmailList

Parent type: None
Sub-types: None
Name CallCenterReportReplacementEmailList
Abstract no
Documentation A list of call center reporting email addresses that replaces a previously configured list.
XML Instance Representation
<...>
<emailAddress> EmailAddress </emailAddress> [1..9]
</...>
Schema Component Representation
<xs:complexType name="CallCenterReportReplacementEmailList">
<xs:sequence>
<xs:element name="emailAddress" type=" EmailAddress " minOccurs="1" maxOccurs="9"/>
</xs:sequence>
</xs:complexType>
top

Complex Type: CallCenterReportSchedule

Parent type: None
Sub-types: None
Name CallCenterReportSchedule
Abstract no
Documentation A schedule for call center enhanced reporting scheduled report. It can either be a fixed time schedule or recurring schedule
XML Instance Representation
<...>
Start Choice [1]
<scheduleTime> CallCenterReportScheduleTime </scheduleTime> [1]
<recurrence> CallCenterReportScheduleRecurrence </recurrence> [1]
End Choice
</...>
Schema Component Representation
<xs:complexType name="CallCenterReportSchedule">
<xs:choice>
<xs:element name="scheduleTime" type=" CallCenterReportScheduleTime "/>
<xs:element name="recurrence" type=" CallCenterReportScheduleRecurrence "/>
</xs:choice>
</xs:complexType>
top

Complex Type: CallCenterReportScheduleRecurrence

Parent type: None
Sub-types: None
Name CallCenterReportScheduleRecurrence
Abstract no
Documentation A recurring schedule for call center enhanced reporting scheduled report.
XML Instance Representation
<...>
<timeZone> TimeZone </timeZone> [1]
<startDate> xs:date </startDate> [1]
<scheduleTime> HourMinute </scheduleTime> [1]
<recurrence> Recurrence </recurrence> [1]
</...>
Schema Component Representation
<xs:complexType name="CallCenterReportScheduleRecurrence">
<xs:sequence>
<xs:element name="timeZone" type=" TimeZone "/>
<xs:element name="startDate" type=" xs:date "/>
<xs:element name="scheduleTime" type=" HourMinute "/>
<xs:element name="recurrence" type=" Recurrence "/>
</xs:sequence>
</xs:complexType>
top

Complex Type: CallCenterReportScheduleTime

Parent type: None
Sub-types: None
Name CallCenterReportScheduleTime
Abstract no
Documentation A scheduled time for call center enhanced reporting scheduled report.
XML Instance Representation
<...>
<timeZone> TimeZone </timeZone> [1]
<scheduleDate> xs:date </scheduleDate> [1]
<scheduleTime> HourMinute </scheduleTime> [1]
</...>
Schema Component Representation
<xs:complexType name="CallCenterReportScheduleTime">
<xs:sequence>
<xs:element name="timeZone" type=" TimeZone "/>
<xs:element name="scheduleDate" type=" xs:date "/>
<xs:element name="scheduleTime" type=" HourMinute "/>
</xs:sequence>
</xs:complexType>
top

Complex Type: CallCenterReportServiceLevelThresholdReplacementList

Parent type: None
Sub-types: None
Name CallCenterReportServiceLevelThresholdReplacementList
Abstract no
Documentation A list of call center reporting service level threshold seconds that replaces a previously configured list.
XML Instance Representation
<...>
<serviceLevelThresholdSeconds> CallCenterReportThresholdSeconds </serviceLevelThresholdSeconds> [1..5]
</...>
Schema Component Representation
<xs:complexType name="CallCenterReportServiceLevelThresholdReplacementList">
<xs:sequence>
<xs:element name="serviceLevelThresholdSeconds" type=" CallCenterReportThresholdSeconds " minOccurs="1" maxOccurs="5"/>
</xs:sequence>
</xs:complexType>
top

Complex Type: CallCenterRoutingPriorityOrder

Parent type: None
Sub-types: None
Name CallCenterRoutingPriorityOrder
Abstract no
Documentation Call center routing order
XML Instance Representation
<...>
<serviceUserId> UserId </serviceUserId> [1]
<priority> CallCenterRoutingPriority </priority> [1]
</...>
Schema Component Representation
<xs:complexType name="CallCenterRoutingPriorityOrder">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
<xs:element name="priority" type=" CallCenterRoutingPriority "/>
</xs:sequence>
</xs:complexType>
top

Complex Type: CallCenterScheduledReportAgentSelection

Parent type: None
Sub-types: None
Name CallCenterScheduledReportAgentSelection
Abstract no
Documentation Either all agents or list of agents.
XML Instance Representation
<...>
Start Choice [1]
<allAgent> true </allAgent> [1]
<agentUserId> UserId </agentUserId> [1..100]
End Choice
</...>
Schema Component Representation
<xs:complexType name="CallCenterScheduledReportAgentSelection">
<xs:choice>
<xs:element name="allAgent" type=" xs:boolean " fixed="true"/>
<xs:element name="agentUserId" type=" UserId " minOccurs="1" maxOccurs="100"/>
</xs:choice>
</xs:complexType>
top

Complex Type: CallCenterScheduledReportAgentSelectionAdminRead

Parent type: None
Sub-types: None
Name CallCenterScheduledReportAgentSelectionAdminRead
Abstract no
Documentation Either all agents or 2 list of agents: one for current and one for past (deleted) agents. This is used when an admin reads a Scheduled Report. Each agent table has the following column headings: "User Id", "Last Name", "First Name", "Hiragana Last Name" and "Hiragana First Name".
XML Instance Representation
<...>
Start Choice [1]
<allAgent> true </allAgent> [1]
<currentAgentTable> core:OCITable </currentAgentTable> [1]
<pastAgentTable> core:OCITable </pastAgentTable> [1]
End Choice
</...>
Schema Component Representation
<xs:complexType name="CallCenterScheduledReportAgentSelectionAdminRead">
<xs:choice>
<xs:element name="allAgent" type=" xs:boolean " fixed="true"/>
<xs:sequence>
<xs:element name="currentAgentTable" type=" core:OCITable "/>
<xs:element name="pastAgentTable" type=" core:OCITable "/>
</xs:sequence>
</xs:choice>
</xs:complexType>
top

Complex Type: CallCenterScheduledReportAgentSelectionRead

Parent type: None
Sub-types: None
Name CallCenterScheduledReportAgentSelectionRead
Abstract no
Documentation Either all agents or list of agents. The agent table has the following column headings: "User Id", "Last Name", "First Name", "Hiragana Last Name" and "Hiragana First Name".
XML Instance Representation
<...>
Start Choice [1]
<allAgent> true </allAgent> [1]
<agentTable> core:OCITable </agentTable> [1]
End Choice
</...>
Schema Component Representation
<xs:complexType name="CallCenterScheduledReportAgentSelectionRead">
<xs:choice>
<xs:element name="allAgent" type=" xs:boolean " fixed="true"/>
<xs:element name="agentTable" type=" core:OCITable "/>
</xs:choice>
</xs:complexType>
top

Complex Type: CallCenterScheduledReportCallCenterSelection

Parent type: None
Sub-types: None
Name CallCenterScheduledReportCallCenterSelection
Abstract no
Documentation Either all call centers or list of call centers.
XML Instance Representation
<...>
Start Choice [1]
<allCallCenter> true </allCallCenter> [1]
<serviceUserId> UserId </serviceUserId> [1..100]
End Choice
</...>
Schema Component Representation
<xs:complexType name="CallCenterScheduledReportCallCenterSelection">
<xs:choice>
<xs:element name="allCallCenter" type=" xs:boolean " fixed="true"/>
<xs:element name="serviceUserId" type=" UserId " minOccurs="1" maxOccurs="100"/>
</xs:choice>
</xs:complexType>
top

Complex Type: CallCenterScheduledReportCallCenterSelectionRead

Parent type: None
Sub-types: None
Name CallCenterScheduledReportCallCenterSelectionRead
Abstract no
Documentation User for admin read. Either all call centers or 2 lists of call centers: one for current and one for deleted call centers.
XML Instance Representation
<...>
Start Choice [1]
<allCallCenter> true </allCallCenter> [1]
<currentUserId> UserId </currentUserId> [0..100]
<pastUserId> UserId </pastUserId> [0..100]
End Choice
</...>
Schema Component Representation
<xs:complexType name="CallCenterScheduledReportCallCenterSelectionRead">
<xs:choice>
<xs:element name="allCallCenter" type=" xs:boolean " fixed="true"/>
<xs:sequence>
<xs:element name="currentUserId" type=" UserId " minOccurs="0" maxOccurs="100"/>
<xs:element name="pastUserId" type=" UserId " minOccurs="0" maxOccurs="100"/>
</xs:sequence>
</xs:choice>
</xs:complexType>
top

Complex Type: CallCenterScheduledReportDNISSelection

Parent type: None
Sub-types: None
Name CallCenterScheduledReportDNISSelection
Abstract no
Documentation Either all DNIS under the specified Call Center or list of DNIS.
XML Instance Representation
<...>
<serviceUserId> UserId </serviceUserId> [1]
Start Choice [1]
<allDNIS> true </allDNIS> [1]
<name> DNISName </name> [1..100]
End Choice
</...>
Schema Component Representation
<xs:complexType name="CallCenterScheduledReportDNISSelection">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
<xs:choice>
<xs:element name="allDNIS" type=" xs:boolean " fixed="true"/>
<xs:element name="name" type=" DNISName " minOccurs="1" maxOccurs="100"/>
</xs:choice>
</xs:sequence>
</xs:complexType>
top

Complex Type: CallCenterScheduledReportDNISSelectionRead

Parent type: None
Sub-types: None
Name CallCenterScheduledReportDNISSelectionRead
Abstract no
Documentation Either all DNIS under the specified Call Center or 2 lists of DNIS, one for current one for past (deleted).
XML Instance Representation
<...>
<serviceUserId> UserId </serviceUserId> [1]
<deleted> true </deleted> [0..1]
Start Choice [1]
<allDNIS> true </allDNIS> [1]
<currentName> DNISName </currentName> [0..100]
<pastName> DNISName </pastName> [0..100]
End Choice
</...>
Schema Component Representation
<xs:complexType name="CallCenterScheduledReportDNISSelectionRead">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
<xs:element name="deleted" type=" xs:boolean " fixed="true" minOccurs="0"/>
<xs:choice>
<xs:element name="allDNIS" type=" xs:boolean " fixed="true"/>
<xs:sequence>
<xs:element name="currentName" type=" DNISName " minOccurs="0" maxOccurs="100"/>
<xs:element name="pastName" type=" DNISName " minOccurs="0" maxOccurs="100"/>
</xs:sequence>
</xs:choice>
</xs:sequence>
</xs:complexType>
top

Complex Type: CallCenterScheduledReportServiceLevelInclusions

Parent type: None
Sub-types: None
Name CallCenterScheduledReportServiceLevelInclusions
Abstract no
Documentation The call center enhanced reporting scheduled report inclusions related to the Service Level thresholds
XML Instance Representation
<...>
<includeOverflowTimeTransferedInServiceLevel> xs:boolean </includeOverflowTimeTransferedInServiceLevel> [1]
<includeOtherTransfersInServiceLevel> xs:boolean </includeOtherTransfersInServiceLevel> [1]
<abandonedCallsInServiceLevel> CallCenterReportAbadonedCallsInServiceLevel </abandonedCallsInServiceLevel> [1]
<abandonedCallIntervalSeconds> CallCenterReportThresholdSeconds </abandonedCallIntervalSeconds> [0..1]
</...>
Schema Component Representation
<xs:complexType name="CallCenterScheduledReportServiceLevelInclusions">
<xs:sequence>
<xs:element name="includeOverflowTimeTransferedInServiceLevel" type=" xs:boolean "/>
<xs:element name="includeOtherTransfersInServiceLevel" type=" xs:boolean "/>
<xs:element name="abandonedCallsInServiceLevel" type=" CallCenterReportAbadonedCallsInServiceLevel "/>
<xs:element name="abandonedCallIntervalSeconds" type=" CallCenterReportThresholdSeconds " minOccurs="0"/>
</xs:sequence>
</xs:complexType>
top

Complex Type: CallCenterScheduledReportServiceLevelInclusionsModify

Parent type: None
Sub-types: None
Name CallCenterScheduledReportServiceLevelInclusionsModify
Abstract no
Documentation The call center enhanced reporting scheduled report modified inclusions related to the Service Level thresholds
XML Instance Representation
<...>
<includeOverflowTimeTransferedInServiceLevel> xs:boolean </includeOverflowTimeTransferedInServiceLevel> [0..1]
<includeOtherTransfersInServiceLevel> xs:boolean </includeOtherTransfersInServiceLevel> [0..1]
<abandonedCallsInServiceLevel> CallCenterReportAbadonedCallsInServiceLevel </abandonedCallsInServiceLevel> [0..1]
<abandonedCallIntervalSeconds> CallCenterReportThresholdSeconds </abandonedCallIntervalSeconds> [0..1]
</...>
Schema Component Representation
<xs:complexType name="CallCenterScheduledReportServiceLevelInclusionsModify">
<xs:sequence>
<xs:element name="includeOverflowTimeTransferedInServiceLevel" type=" xs:boolean " minOccurs="0"/>
<xs:element name="includeOtherTransfersInServiceLevel" type=" xs:boolean " minOccurs="0"/>
<xs:element name="abandonedCallsInServiceLevel" type=" CallCenterReportAbadonedCallsInServiceLevel " minOccurs="0"/>
<xs:element name="abandonedCallIntervalSeconds" type=" CallCenterReportThresholdSeconds " minOccurs="0" nillable="true"/>
</xs:sequence>
</xs:complexType>
top

Complex Type: CallCenterSkillAgentList

Parent type: None
Sub-types: None
Name CallCenterSkillAgentList
Abstract no
Documentation A list of agents for a particular skill Level.
XML Instance Representation
<...>
<skillLevel> CallCenterAgentSkillLevel </skillLevel> [1]
<agent> UserId </agent> [0..*]
</...>
Schema Component Representation
<xs:complexType name="CallCenterSkillAgentList">
<xs:sequence>
<xs:element name="skillLevel" type=" CallCenterAgentSkillLevel "/>
<xs:element name="agent" type=" UserId " minOccurs="0" maxOccurs="unbounded"/>
</xs:sequence>
</xs:complexType>
top

Complex Type: CallCenterStatisticsRange

Parent type: None
Sub-types: None
Name CallCenterStatisticsRange
Abstract no
Documentation Statistics Range
XML Instance Representation
<...>
<start> xs:dateTime </start> [1]
<end> xs:dateTime </end> [0..1]
</...>
Schema Component Representation
<xs:complexType name="CallCenterStatisticsRange">
<xs:sequence>
<xs:element name="start" type=" xs:dateTime "/>
<xs:element name="end" type=" xs:dateTime " minOccurs="0"/>
</xs:sequence>
</xs:complexType>
top

Complex Type: CallDispositionCodeActivation

Parent type: None
Sub-types: None
Name CallDispositionCodeActivation
Abstract no
Documentation Contains a Call Center Call Disposition Code and its active state
XML Instance Representation
<...>
<code> CallDispositionCode </code> [1]
<isActive> xs:boolean </isActive> [1]
</...>
Schema Component Representation
<xs:complexType name="CallDispositionCodeActivation">
<xs:sequence>
<xs:element name="code" type=" CallDispositionCode "/>
<xs:element name="isActive" type=" xs:boolean "/>
</xs:sequence>
</xs:complexType>
top

Complex Type: CallDispositionCodeWithLevel

Parent type: None
Sub-types: None
Name CallDispositionCodeWithLevel
Abstract no
Documentation Contains a Call Center Call Disposition Code and its Level
XML Instance Representation
<...>
<code> CallDispositionCode </code> [1]
<level> CallDispositionCodeLevel </level> [1]
</...>
Schema Component Representation
<xs:complexType name="CallDispositionCodeWithLevel">
<xs:sequence>
<xs:element name="code" type=" CallDispositionCode "/>
<xs:element name="level" type=" CallDispositionCodeLevel "/>
</xs:sequence>
</xs:complexType>
top

Complex Type: EnterpriseCallCenterAgentThresholdDefaultProfileGetRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name EnterpriseCallCenterAgentThresholdDefaultProfileGetRequest
Abstract no
Documentation Gets an existing default Call Center Agent Threshold Profile in an Enterprise. If includeAgentsTable is set to true, a table with the list of agents assigned to the profile is included in the response. The search criteria is used to filter the list of agents to be included in the table. The response is either a EnterpriseCallCenterAgentThresholdDefaultProfileGetResponse or an ErrorResponse.
Application Data <asDataModeSupported>
true
</asDataModeSupported>
<hssDataModeSupported>
false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<includeAgentsTable> xs:boolean </includeAgentsTable> [1]
<responseSizeLimit> ResponseSizeLimit </responseSizeLimit> [0..1]
<searchCriteriaUserLastName> SearchCriteriaUserLastName </searchCriteriaUserLastName> [0..*]
<searchCriteriaUserFirstName> SearchCriteriaUserFirstName </searchCriteriaUserFirstName> [0..*]
<searchCriteriaExactUserDepartment> SearchCriteriaExactUserDepartment </searchCriteriaExactUserDepartment> [0..1]
<searchCriteriaExactUserGroup> SearchCriteriaExactUserGroup </searchCriteriaExactUserGroup> [0..1]
<searchCriteriaUserId> SearchCriteriaUserId </searchCriteriaUserId> [0..*]
<searchCriteriaDn> SearchCriteriaDn </searchCriteriaDn> [0..*]
<searchCriteriaExtension> SearchCriteriaExtension </searchCriteriaExtension> [0..*]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterAgentThresholdDefaultProfileGetRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="includeAgentsTable" type=" xs:boolean "/>
<xs:element name="responseSizeLimit" type=" ResponseSizeLimit " minOccurs="0"/>
<xs:element name="searchCriteriaUserLastName" type=" SearchCriteriaUserLastName " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="searchCriteriaUserFirstName" type=" SearchCriteriaUserFirstName " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="searchCriteriaExactUserDepartment" type=" SearchCriteriaExactUserDepartment " minOccurs="0"/>
<xs:element name="searchCriteriaExactUserGroup" type=" SearchCriteriaExactUserGroup " minOccurs="0"/>
<xs:element name="searchCriteriaUserId" type=" SearchCriteriaUserId " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="searchCriteriaDn" type=" SearchCriteriaDn " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="searchCriteriaExtension" type=" SearchCriteriaExtension " minOccurs="0" maxOccurs="unbounded"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: EnterpriseCallCenterAgentThresholdDefaultProfileGetResponse

Parent type: core:OCIDataResponse (derivation method: extension)
Sub-types: None
Name EnterpriseCallCenterAgentThresholdDefaultProfileGetResponse
Abstract no
Documentation Response to the EnterpriseCallCenterAgentThresholdDefaultProfileGetRequest. The agent table contains the agents assigned to the profile and has column headings: "User Id", "Last Name", "First Name", "Hiragana Last Name", "Hiragana First Name", "Phone Number", "Extension", "Department", "Email Address";
Application Data <asDataModeSupported>
true
</asDataModeSupported>
<hssDataModeSupported>
false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<profileName> CallCenterAgentThresholdProfileName </profileName> [1]
<profileDescription> CallCenterAgentThresholdProfileDescription </profileDescription> [0..1]
<thresholdCurrentCallStateIdleTimeYellow> CallCenterAgentThresholdCurrentCallStateIdleTimeSeconds </thresholdCurrentCallStateIdleTimeYellow> [0..1]
<thresholdCurrentCallStateIdleTimeRed> CallCenterAgentThresholdCurrentCallStateIdleTimeSeconds </thresholdCurrentCallStateIdleTimeRed> [0..1]
<thresholdCurrentCallStateOnCallTimeYellow> CallCenterAgentThresholdCurrentCallStateOnCallTimeSeconds </thresholdCurrentCallStateOnCallTimeYellow> [0..1]
<thresholdCurrentCallStateOnCallTimeRed> CallCenterAgentThresholdCurrentCallStateOnCallTimeSeconds </thresholdCurrentCallStateOnCallTimeRed> [0..1]
<thresholdCurrentAgentStateUnavailableTimeYellow> CallCenterAgentThresholdCurrentAgentStateUnavailableTimeSeconds </thresholdCurrentAgentStateUnavailableTimeYellow> [0..1]
<thresholdCurrentAgentStateUnavailableTimeRed> CallCenterAgentThresholdCurrentAgentStateUnavailableTimeSeconds </thresholdCurrentAgentStateUnavailableTimeRed> [0..1]
<thresholdAverageBusyInTimeYellow> CallCenterAgentThresholdAverageBusyInTimeSeconds </thresholdAverageBusyInTimeYellow> [0..1]
<thresholdAverageBusyInTimeRed> CallCenterAgentThresholdAverageBusyInTimeSeconds </thresholdAverageBusyInTimeRed> [0..1]
<thresholdAverageBusyOutTimeYellow> CallCenterAgentThresholdAverageBusyOutTimeSeconds </thresholdAverageBusyOutTimeYellow> [0..1]
<thresholdAverageBusyOutTimeRed> CallCenterAgentThresholdAverageBusyOutTimeSeconds </thresholdAverageBusyOutTimeRed> [0..1]
<thresholdAverageWrapUpTimeYellow> CallCenterAgentThresholdAverageWrapUpTimeSeconds </thresholdAverageWrapUpTimeYellow> [0..1]
<thresholdAverageWrapUpTimeRed> CallCenterAgentThresholdAverageWrapUpTimeSeconds </thresholdAverageWrapUpTimeRed> [0..1]
<enableNotificationEmail> xs:boolean </enableNotificationEmail> [1]
<notificationEmailAddress> EmailAddress </notificationEmailAddress> [0..8]
<agentTable> core:OCITable </agentTable> [0..1]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterAgentThresholdDefaultProfileGetResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="profileName" type=" CallCenterAgentThresholdProfileName "/>
<xs:element name="profileDescription" type=" CallCenterAgentThresholdProfileDescription " minOccurs="0"/>
<xs:element name="thresholdCurrentCallStateIdleTimeYellow" type=" CallCenterAgentThresholdCurrentCallStateIdleTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdCurrentCallStateIdleTimeRed" type=" CallCenterAgentThresholdCurrentCallStateIdleTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdCurrentCallStateOnCallTimeYellow" type=" CallCenterAgentThresholdCurrentCallStateOnCallTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdCurrentCallStateOnCallTimeRed" type=" CallCenterAgentThresholdCurrentCallStateOnCallTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdCurrentAgentStateUnavailableTimeYellow" type=" CallCenterAgentThresholdCurrentAgentStateUnavailableTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdCurrentAgentStateUnavailableTimeRed" type=" CallCenterAgentThresholdCurrentAgentStateUnavailableTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdAverageBusyInTimeYellow" type=" CallCenterAgentThresholdAverageBusyInTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdAverageBusyInTimeRed" type=" CallCenterAgentThresholdAverageBusyInTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdAverageBusyOutTimeYellow" type=" CallCenterAgentThresholdAverageBusyOutTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdAverageBusyOutTimeRed" type=" CallCenterAgentThresholdAverageBusyOutTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdAverageWrapUpTimeYellow" type=" CallCenterAgentThresholdAverageWrapUpTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdAverageWrapUpTimeRed" type=" CallCenterAgentThresholdAverageWrapUpTimeSeconds " minOccurs="0"/>
<xs:element name="enableNotificationEmail" type=" xs:boolean "/>
<xs:element name="notificationEmailAddress" type=" EmailAddress " minOccurs="0" maxOccurs="8"/>
<xs:element name="agentTable" type=" core:OCITable " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: EnterpriseCallCenterAgentThresholdProfileAddAgentListRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name EnterpriseCallCenterAgentThresholdProfileAddAgentListRequest
Abstract no
Documentation Add agent(s) to a Agent Threshold Profile. When an agent is assigned (added) to a profile, it is automatically unassigned (deleted) from the previous profile it was assigned to. The response is either SuccessResponse or ErrorResponse.
Application Data <asDataModeSupported>
true
</asDataModeSupported>
<hssDataModeSupported>
false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<profileName> CallCenterAgentThresholdProfileName </profileName> [1]
<agentUserId> UserId </agentUserId> [1..*]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterAgentThresholdProfileAddAgentListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="profileName" type=" CallCenterAgentThresholdProfileName "/>
<xs:element name="agentUserId" type=" UserId " minOccurs="1" maxOccurs="unbounded"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: EnterpriseCallCenterAgentThresholdProfileAddRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name EnterpriseCallCenterAgentThresholdProfileAddRequest
Abstract no
Documentation Add a new Call Center Agent Threshold Profile in an Enterprise. The response is either a SuccessResponse or an ErrorResponse.
Application Data <asDataModeSupported>
true
</asDataModeSupported>
<hssDataModeSupported>
false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<profileName> CallCenterAgentThresholdProfileName </profileName> [1]
<profileDescription> CallCenterAgentThresholdProfileDescription </profileDescription> [0..1]
<thresholdCurrentCallStateIdleTimeYellow> CallCenterAgentThresholdCurrentCallStateIdleTimeSeconds </thresholdCurrentCallStateIdleTimeYellow> [0..1]
<thresholdCurrentCallStateIdleTimeRed> CallCenterAgentThresholdCurrentCallStateIdleTimeSeconds </thresholdCurrentCallStateIdleTimeRed> [0..1]
<thresholdCurrentCallStateOnCallTimeYellow> CallCenterAgentThresholdCurrentCallStateOnCallTimeSeconds </thresholdCurrentCallStateOnCallTimeYellow> [0..1]
<thresholdCurrentCallStateOnCallTimeRed> CallCenterAgentThresholdCurrentCallStateOnCallTimeSeconds </thresholdCurrentCallStateOnCallTimeRed> [0..1]
<thresholdCurrentAgentStateUnavailableTimeYellow> CallCenterAgentThresholdCurrentAgentStateUnavailableTimeSeconds </thresholdCurrentAgentStateUnavailableTimeYellow> [0..1]
<thresholdCurrentAgentStateUnavailableTimeRed> CallCenterAgentThresholdCurrentAgentStateUnavailableTimeSeconds </thresholdCurrentAgentStateUnavailableTimeRed> [0..1]
<thresholdAverageBusyInTimeYellow> CallCenterAgentThresholdAverageBusyInTimeSeconds </thresholdAverageBusyInTimeYellow> [0..1]
<thresholdAverageBusyInTimeRed> CallCenterAgentThresholdAverageBusyInTimeSeconds </thresholdAverageBusyInTimeRed> [0..1]
<thresholdAverageBusyOutTimeYellow> CallCenterAgentThresholdAverageBusyOutTimeSeconds </thresholdAverageBusyOutTimeYellow> [0..1]
<thresholdAverageBusyOutTimeRed> CallCenterAgentThresholdAverageBusyOutTimeSeconds </thresholdAverageBusyOutTimeRed> [0..1]
<thresholdAverageWrapUpTimeYellow> CallCenterAgentThresholdAverageWrapUpTimeSeconds </thresholdAverageWrapUpTimeYellow> [0..1]
<thresholdAverageWrapUpTimeRed> CallCenterAgentThresholdAverageWrapUpTimeSeconds </thresholdAverageWrapUpTimeRed> [0..1]
<enableNotificationEmail> xs:boolean </enableNotificationEmail> [1]
<notificationEmailAddress> EmailAddress </notificationEmailAddress> [0..8]
<agentUserId> UserId </agentUserId> [0..*]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterAgentThresholdProfileAddRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="profileName" type=" CallCenterAgentThresholdProfileName "/>
<xs:element name="profileDescription" type=" CallCenterAgentThresholdProfileDescription " minOccurs="0"/>
<xs:element name="thresholdCurrentCallStateIdleTimeYellow" type=" CallCenterAgentThresholdCurrentCallStateIdleTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdCurrentCallStateIdleTimeRed" type=" CallCenterAgentThresholdCurrentCallStateIdleTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdCurrentCallStateOnCallTimeYellow" type=" CallCenterAgentThresholdCurrentCallStateOnCallTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdCurrentCallStateOnCallTimeRed" type=" CallCenterAgentThresholdCurrentCallStateOnCallTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdCurrentAgentStateUnavailableTimeYellow" type=" CallCenterAgentThresholdCurrentAgentStateUnavailableTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdCurrentAgentStateUnavailableTimeRed" type=" CallCenterAgentThresholdCurrentAgentStateUnavailableTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdAverageBusyInTimeYellow" type=" CallCenterAgentThresholdAverageBusyInTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdAverageBusyInTimeRed" type=" CallCenterAgentThresholdAverageBusyInTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdAverageBusyOutTimeYellow" type=" CallCenterAgentThresholdAverageBusyOutTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdAverageBusyOutTimeRed" type=" CallCenterAgentThresholdAverageBusyOutTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdAverageWrapUpTimeYellow" type=" CallCenterAgentThresholdAverageWrapUpTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdAverageWrapUpTimeRed" type=" CallCenterAgentThresholdAverageWrapUpTimeSeconds " minOccurs="0"/>
<xs:element name="enableNotificationEmail" type=" xs:boolean "/>
<xs:element name="notificationEmailAddress" type=" EmailAddress " minOccurs="0" maxOccurs="8"/>
<xs:element name="agentUserId" type=" UserId " minOccurs="0" maxOccurs="unbounded"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: EnterpriseCallCenterAgentThresholdProfileDeleteAgentListRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name EnterpriseCallCenterAgentThresholdProfileDeleteAgentListRequest
Abstract no
Documentation Delete agent(s) from a Agent Threshold Profile. Agents cannot be unassigned (deleted) directly from the default profile, they need to be assigned (added) to a different profile. The response is either SuccessResponse or ErrorResponse.
Application Data <asDataModeSupported>
true
</asDataModeSupported>
<hssDataModeSupported>
false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<profileName> CallCenterAgentThresholdProfileName </profileName> [1]
<agentUserId> UserId </agentUserId> [1..*]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterAgentThresholdProfileDeleteAgentListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="profileName" type=" CallCenterAgentThresholdProfileName "/>
<xs:element name="agentUserId" type=" UserId " minOccurs="1" maxOccurs="unbounded"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: EnterpriseCallCenterAgentThresholdProfileDeleteRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name EnterpriseCallCenterAgentThresholdProfileDeleteRequest
Abstract no
Documentation Deletes an existing Call Center Agent Threshold Profile in an Enterprise. The default profile cannot be deleted. The response is either a SuccessResponse or an ErrorResponse.
Application Data <asDataModeSupported>
true
</asDataModeSupported>
<hssDataModeSupported>
false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<profileName> CallCenterAgentThresholdProfileName </profileName> [1]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterAgentThresholdProfileDeleteRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="profileName" type=" CallCenterAgentThresholdProfileName "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: EnterpriseCallCenterAgentThresholdProfileGetAvailableAgentListRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name EnterpriseCallCenterAgentThresholdProfileGetAvailableAgentListRequest
Abstract no
Documentation Get the list of all Agents in the Enterprise that can be assigned to a given Call Center Agent Threshold Profile in an Enterprise. An agent is available to be assigned to a given Agent Threshold Profile if it is a Call Center Standard or Call Center Premium agent and the agent is not yet assigned to the profile. The available agent list for a new Call Center Agent Threshold profile can be obtained by not setting the excludeAgentsAssignedToProfileName. When the excludeAgentsAssignedToProfileName is specified, all agents already assigned to the specified profile are not included in the response, even if the search criterion element searchCriteriaAgentThresholdProfile is specified using the same profile name. The response is either a EnterpriseCallCenterAgentThresholdProfileGetAvailableAgentListResponse or an ErrorResponse.
Application Data <asDataModeSupported>
true
</asDataModeSupported>
<hssDataModeSupported>
false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<excludeAgentsAssignedToProfileName> CallCenterAgentThresholdProfileName </excludeAgentsAssignedToProfileName> [0..1]
<responseSizeLimit> ResponseSizeLimit </responseSizeLimit> [0..1]
<searchCriteriaUserLastName> SearchCriteriaUserLastName </searchCriteriaUserLastName> [0..*]
<searchCriteriaUserFirstName> SearchCriteriaUserFirstName </searchCriteriaUserFirstName> [0..*]
<searchCriteriaExactUserDepartment> SearchCriteriaExactUserDepartment </searchCriteriaExactUserDepartment> [0..1]
<searchCriteriaExactUserGroup> SearchCriteriaExactUserGroup </searchCriteriaExactUserGroup> [0..1]
<searchCriteriaUserId> SearchCriteriaUserId </searchCriteriaUserId> [0..*]
<searchCriteriaDn> SearchCriteriaDn </searchCriteriaDn> [0..*]
<searchCriteriaExtension> SearchCriteriaExtension </searchCriteriaExtension> [0..*]
<searchCriteriaAgentThresholdProfile> SearchCriteriaAgentThresholdProfile </searchCriteriaAgentThresholdProfile> [0..*]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterAgentThresholdProfileGetAvailableAgentListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="excludeAgentsAssignedToProfileName" type=" CallCenterAgentThresholdProfileName " minOccurs="0"/>
<xs:element name="responseSizeLimit" type=" ResponseSizeLimit " minOccurs="0"/>
<xs:element name="searchCriteriaUserLastName" type=" SearchCriteriaUserLastName " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="searchCriteriaUserFirstName" type=" SearchCriteriaUserFirstName " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="searchCriteriaExactUserDepartment" type=" SearchCriteriaExactUserDepartment " minOccurs="0"/>
<xs:element name="searchCriteriaExactUserGroup" type=" SearchCriteriaExactUserGroup " minOccurs="0"/>
<xs:element name="searchCriteriaUserId" type=" SearchCriteriaUserId " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="searchCriteriaDn" type=" SearchCriteriaDn " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="searchCriteriaExtension" type=" SearchCriteriaExtension " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="searchCriteriaAgentThresholdProfile" type=" SearchCriteriaAgentThresholdProfile " minOccurs="0" maxOccurs="unbounded"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: EnterpriseCallCenterAgentThresholdProfileGetAvailableAgentListResponse

Parent type: core:OCIDataResponse (derivation method: extension)
Sub-types: None
Name EnterpriseCallCenterAgentThresholdProfileGetAvailableAgentListResponse
Abstract no
Documentation Response to the EnterpriseCallCenterAgentThresholdProfileGetAvailableAgentListRequest. Contains a table with column headings: "User Id", "Last Name", "First Name", "Hiragana Last Name", "Hiragana First Name", "Phone Number", "Extension", "Department", "Email Address", "Agent Threshold Profile";
Application Data <asDataModeSupported>
true
</asDataModeSupported>
<hssDataModeSupported>
false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<agentTable> core:OCITable </agentTable> [1]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterAgentThresholdProfileGetAvailableAgentListResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="agentTable" type=" core:OCITable "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: EnterpriseCallCenterAgentThresholdProfileGetListRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name EnterpriseCallCenterAgentThresholdProfileGetListRequest
Abstract no
Documentation Get the list of Call Center Agent Threshold Profiles in the Enterprise. The response is either EnterpriseCallCenterAgentThresholdProfileGetListResponse or ErrorResponse.
Application Data <asDataModeSupported>
true
</asDataModeSupported>
<hssDataModeSupported>
false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterAgentThresholdProfileGetListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: EnterpriseCallCenterAgentThresholdProfileGetListResponse

Parent type: core:OCIDataResponse (derivation method: extension)
Sub-types: None
Name EnterpriseCallCenterAgentThresholdProfileGetListResponse
Abstract no
Documentation Response to the EnterpriseCallCenterAgentThresholdProfileGetListRequest. Contains a table with all the Call Center Agent Threshold Profiles in the Enterprise. The column headings are: "Default", "Name", "Description".
Application Data <asDataModeSupported>
true
</asDataModeSupported>
<hssDataModeSupported>
false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<profilesTable> core:OCITable </profilesTable> [1]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterAgentThresholdProfileGetListResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="profilesTable" type=" core:OCITable "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: EnterpriseCallCenterAgentThresholdProfileGetRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name EnterpriseCallCenterAgentThresholdProfileGetRequest
Abstract no
Documentation Gets an existing non-default Call Center Agent Threshold Profile in an Enterprise. The response is either a EnterpriseCallCenterAgentThresholdProfileGetResponse or an ErrorResponse.
Application Data <asDataModeSupported>
true
</asDataModeSupported>
<hssDataModeSupported>
false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<profileName> CallCenterAgentThresholdProfileName </profileName> [1]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterAgentThresholdProfileGetRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="profileName" type=" CallCenterAgentThresholdProfileName "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: EnterpriseCallCenterAgentThresholdProfileGetResponse

Parent type: core:OCIDataResponse (derivation method: extension)
Sub-types: None
Name EnterpriseCallCenterAgentThresholdProfileGetResponse
Abstract no
Documentation Response to the EnterpriseCallCenterAgentThresholdProfileGetRequest. The agentTable contains the agents assigned to the profile and has the column headings: "User Id", "Group Id", "Last Name", "First Name", "Hiragana Last Name", "Hiragana First Name", "Phone Number", "Extension", "Department", "Email Address";
Application Data <asDataModeSupported>
true
</asDataModeSupported>
<hssDataModeSupported>
false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<profileDescription> CallCenterAgentThresholdProfileDescription </profileDescription> [0..1]
<thresholdCurrentCallStateIdleTimeYellow> CallCenterAgentThresholdCurrentCallStateIdleTimeSeconds </thresholdCurrentCallStateIdleTimeYellow> [0..1]
<thresholdCurrentCallStateIdleTimeRed> CallCenterAgentThresholdCurrentCallStateIdleTimeSeconds </thresholdCurrentCallStateIdleTimeRed> [0..1]
<thresholdCurrentCallStateOnCallTimeYellow> CallCenterAgentThresholdCurrentCallStateOnCallTimeSeconds </thresholdCurrentCallStateOnCallTimeYellow> [0..1]
<thresholdCurrentCallStateOnCallTimeRed> CallCenterAgentThresholdCurrentCallStateOnCallTimeSeconds </thresholdCurrentCallStateOnCallTimeRed> [0..1]
<thresholdCurrentAgentStateUnavailableTimeYellow> CallCenterAgentThresholdCurrentAgentStateUnavailableTimeSeconds </thresholdCurrentAgentStateUnavailableTimeYellow> [0..1]
<thresholdCurrentAgentStateUnavailableTimeRed> CallCenterAgentThresholdCurrentAgentStateUnavailableTimeSeconds </thresholdCurrentAgentStateUnavailableTimeRed> [0..1]
<thresholdAverageBusyInTimeYellow> CallCenterAgentThresholdAverageBusyInTimeSeconds </thresholdAverageBusyInTimeYellow> [0..1]
<thresholdAverageBusyInTimeRed> CallCenterAgentThresholdAverageBusyInTimeSeconds </thresholdAverageBusyInTimeRed> [0..1]
<thresholdAverageBusyOutTimeYellow> CallCenterAgentThresholdAverageBusyOutTimeSeconds </thresholdAverageBusyOutTimeYellow> [0..1]
<thresholdAverageBusyOutTimeRed> CallCenterAgentThresholdAverageBusyOutTimeSeconds </thresholdAverageBusyOutTimeRed> [0..1]
<thresholdAverageWrapUpTimeYellow> CallCenterAgentThresholdAverageWrapUpTimeSeconds </thresholdAverageWrapUpTimeYellow> [0..1]
<thresholdAverageWrapUpTimeRed> CallCenterAgentThresholdAverageWrapUpTimeSeconds </thresholdAverageWrapUpTimeRed> [0..1]
<enableNotificationEmail> xs:boolean </enableNotificationEmail> [1]
<notificationEmailAddress> EmailAddress </notificationEmailAddress> [0..8]
<agentTable> core:OCITable </agentTable> [1]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterAgentThresholdProfileGetResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="profileDescription" type=" CallCenterAgentThresholdProfileDescription " minOccurs="0"/>
<xs:element name="thresholdCurrentCallStateIdleTimeYellow" type=" CallCenterAgentThresholdCurrentCallStateIdleTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdCurrentCallStateIdleTimeRed" type=" CallCenterAgentThresholdCurrentCallStateIdleTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdCurrentCallStateOnCallTimeYellow" type=" CallCenterAgentThresholdCurrentCallStateOnCallTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdCurrentCallStateOnCallTimeRed" type=" CallCenterAgentThresholdCurrentCallStateOnCallTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdCurrentAgentStateUnavailableTimeYellow" type=" CallCenterAgentThresholdCurrentAgentStateUnavailableTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdCurrentAgentStateUnavailableTimeRed" type=" CallCenterAgentThresholdCurrentAgentStateUnavailableTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdAverageBusyInTimeYellow" type=" CallCenterAgentThresholdAverageBusyInTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdAverageBusyInTimeRed" type=" CallCenterAgentThresholdAverageBusyInTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdAverageBusyOutTimeYellow" type=" CallCenterAgentThresholdAverageBusyOutTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdAverageBusyOutTimeRed" type=" CallCenterAgentThresholdAverageBusyOutTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdAverageWrapUpTimeYellow" type=" CallCenterAgentThresholdAverageWrapUpTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdAverageWrapUpTimeRed" type=" CallCenterAgentThresholdAverageWrapUpTimeSeconds " minOccurs="0"/>
<xs:element name="enableNotificationEmail" type=" xs:boolean "/>
<xs:element name="notificationEmailAddress" type=" EmailAddress " minOccurs="0" maxOccurs="8"/>
<xs:element name="agentTable" type=" core:OCITable "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: EnterpriseCallCenterAgentThresholdProfileModifyRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name EnterpriseCallCenterAgentThresholdProfileModifyRequest
Abstract no
Documentation Modifies an existing Call Center Agent Threshold Profile in the Enterprise. The response is either a SuccessResponse or an ErrorResponse.
Application Data <asDataModeSupported>
true
</asDataModeSupported>
<hssDataModeSupported>
false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<profileName> CallCenterAgentThresholdProfileName </profileName> [1]
<newProfileName> CallCenterAgentThresholdProfileName </newProfileName> [0..1]
<profileDescription> CallCenterAgentThresholdProfileDescription </profileDescription> [0..1]
<thresholdCurrentCallStateIdleTimeYellow> CallCenterAgentThresholdCurrentCallStateIdleTimeSeconds </thresholdCurrentCallStateIdleTimeYellow> [0..1]
<thresholdCurrentCallStateIdleTimeRed> CallCenterAgentThresholdCurrentCallStateIdleTimeSeconds </thresholdCurrentCallStateIdleTimeRed> [0..1]
<thresholdCurrentCallStateOnCallTimeYellow> CallCenterAgentThresholdCurrentCallStateOnCallTimeSeconds </thresholdCurrentCallStateOnCallTimeYellow> [0..1]
<thresholdCurrentCallStateOnCallTimeRed> CallCenterAgentThresholdCurrentCallStateOnCallTimeSeconds </thresholdCurrentCallStateOnCallTimeRed> [0..1]
<thresholdCurrentAgentStateUnavailableTimeYellow> CallCenterAgentThresholdCurrentAgentStateUnavailableTimeSeconds </thresholdCurrentAgentStateUnavailableTimeYellow> [0..1]
<thresholdCurrentAgentStateUnavailableTimeRed> CallCenterAgentThresholdCurrentAgentStateUnavailableTimeSeconds </thresholdCurrentAgentStateUnavailableTimeRed> [0..1]
<thresholdAverageBusyInTimeYellow> CallCenterAgentThresholdAverageBusyInTimeSeconds </thresholdAverageBusyInTimeYellow> [0..1]
<thresholdAverageBusyInTimeRed> CallCenterAgentThresholdAverageBusyInTimeSeconds </thresholdAverageBusyInTimeRed> [0..1]
<thresholdAverageBusyOutTimeYellow> CallCenterAgentThresholdAverageBusyOutTimeSeconds </thresholdAverageBusyOutTimeYellow> [0..1]
<thresholdAverageBusyOutTimeRed> CallCenterAgentThresholdAverageBusyOutTimeSeconds </thresholdAverageBusyOutTimeRed> [0..1]
<thresholdAverageWrapUpTimeYellow> CallCenterAgentThresholdAverageWrapUpTimeSeconds </thresholdAverageWrapUpTimeYellow> [0..1]
<thresholdAverageWrapUpTimeRed> CallCenterAgentThresholdAverageWrapUpTimeSeconds </thresholdAverageWrapUpTimeRed> [0..1]
<enableNotificationEmail> xs:boolean </enableNotificationEmail> [0..1]
<notificationEmailAddressList> CallCenterAgentThresholdProfileReplacementNotificationEmailList </notificationEmailAddressList> [0..1]
<agentUserIdList> ReplacementUserIdList </agentUserIdList> [0..1]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterAgentThresholdProfileModifyRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="profileName" type=" CallCenterAgentThresholdProfileName "/>
<xs:element name="newProfileName" type=" CallCenterAgentThresholdProfileName " minOccurs="0"/>
<xs:element name="profileDescription" type=" CallCenterAgentThresholdProfileDescription " minOccurs="0" nillable="true"/>
<xs:element name="thresholdCurrentCallStateIdleTimeYellow" type=" CallCenterAgentThresholdCurrentCallStateIdleTimeSeconds " minOccurs="0" nillable="true"/>
<xs:element name="thresholdCurrentCallStateIdleTimeRed" type=" CallCenterAgentThresholdCurrentCallStateIdleTimeSeconds " minOccurs="0" nillable="true"/>
<xs:element name="thresholdCurrentCallStateOnCallTimeYellow" type=" CallCenterAgentThresholdCurrentCallStateOnCallTimeSeconds " minOccurs="0" nillable="true"/>
<xs:element name="thresholdCurrentCallStateOnCallTimeRed" type=" CallCenterAgentThresholdCurrentCallStateOnCallTimeSeconds " minOccurs="0" nillable="true"/>
<xs:element name="thresholdCurrentAgentStateUnavailableTimeYellow" type=" CallCenterAgentThresholdCurrentAgentStateUnavailableTimeSeconds " minOccurs="0" nillable="true"/>
<xs:element name="thresholdCurrentAgentStateUnavailableTimeRed" type=" CallCenterAgentThresholdCurrentAgentStateUnavailableTimeSeconds " minOccurs="0" nillable="true"/>
<xs:element name="thresholdAverageBusyInTimeYellow" type=" CallCenterAgentThresholdAverageBusyInTimeSeconds " minOccurs="0" nillable="true"/>
<xs:element name="thresholdAverageBusyInTimeRed" type=" CallCenterAgentThresholdAverageBusyInTimeSeconds " minOccurs="0" nillable="true"/>
<xs:element name="thresholdAverageBusyOutTimeYellow" type=" CallCenterAgentThresholdAverageBusyOutTimeSeconds " minOccurs="0" nillable="true"/>
<xs:element name="thresholdAverageBusyOutTimeRed" type=" CallCenterAgentThresholdAverageBusyOutTimeSeconds " minOccurs="0" nillable="true"/>
<xs:element name="thresholdAverageWrapUpTimeYellow" type=" CallCenterAgentThresholdAverageWrapUpTimeSeconds " minOccurs="0" nillable="true"/>
<xs:element name="thresholdAverageWrapUpTimeRed" type=" CallCenterAgentThresholdAverageWrapUpTimeSeconds " minOccurs="0" nillable="true"/>
<xs:element name="enableNotificationEmail" type=" xs:boolean " minOccurs="0"/>
<xs:element name="notificationEmailAddressList" type=" CallCenterAgentThresholdProfileReplacementNotificationEmailList " minOccurs="0" nillable="true"/>
<xs:element name="agentUserIdList" type=" ReplacementUserIdList " nillable="true" minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: EnterpriseCallCenterAgentUnavailableCodeAddRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name EnterpriseCallCenterAgentUnavailableCodeAddRequest
Abstract no
Documentation Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<isActive> xs:boolean </isActive> [1]
<code> CallCenterAgentUnavailableCode </code> [1]
<description> CallCenterAgentUnavailableCodeDescription </description> [0..1]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterAgentUnavailableCodeAddRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="isActive" type=" xs:boolean "/>
<xs:element name="code" type=" CallCenterAgentUnavailableCode "/>
<xs:element name="description" type=" CallCenterAgentUnavailableCodeDescription " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: EnterpriseCallCenterAgentUnavailableCodeDeleteRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name EnterpriseCallCenterAgentUnavailableCodeDeleteRequest
Abstract no
Documentation Delete a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<code> CallCenterAgentUnavailableCode </code> [1]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterAgentUnavailableCodeDeleteRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="code" type=" CallCenterAgentUnavailableCode "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: EnterpriseCallCenterAgentUnavailableCodeGetListRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name EnterpriseCallCenterAgentUnavailableCodeGetListRequest
Abstract no
Documentation Get the list of Call Center Agent Unavailable Codes. The response is either EnterpriseCallCenterAgentUnavailableCodeGetListResponse or ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterAgentUnavailableCodeGetListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: EnterpriseCallCenterAgentUnavailableCodeGetListResponse

Parent type: core:OCIDataResponse (derivation method: extension)
Sub-types: None
Name EnterpriseCallCenterAgentUnavailableCodeGetListResponse
Abstract no
Documentation Response to the EnterpriseCallCenterAgentUnavailableCodeGetListRequest. Contains a table with column headings: "Is Active", "Code", "Description".
XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<unavailableCodesTable> core:OCITable </unavailableCodesTable> [1]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterAgentUnavailableCodeGetListResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="unavailableCodesTable" type=" core:OCITable "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: EnterpriseCallCenterAgentUnavailableCodeGetRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name EnterpriseCallCenterAgentUnavailableCodeGetRequest
Abstract no
Documentation Get a Call Center Agent Unavailable Code. The response is either EnterpriseCallCenterAgentUnavailableCodeGetResponse or ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<code> CallCenterAgentUnavailableCode </code> [1]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterAgentUnavailableCodeGetRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="code" type=" CallCenterAgentUnavailableCode "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: EnterpriseCallCenterAgentUnavailableCodeGetResponse

Parent type: core:OCIDataResponse (derivation method: extension)
Sub-types: None
Name EnterpriseCallCenterAgentUnavailableCodeGetResponse
Abstract no
Documentation Response to the EnterpriseCallCenterAgentUnavailableCodeGetRequest
XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<isActive> xs:boolean </isActive> [1]
<description> CallCenterAgentUnavailableCodeDescription </description> [0..1]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterAgentUnavailableCodeGetResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="isActive" type=" xs:boolean "/>
<xs:element name="description" type=" CallCenterAgentUnavailableCodeDescription " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: EnterpriseCallCenterAgentUnavailableCodeModifyRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name EnterpriseCallCenterAgentUnavailableCodeModifyRequest
Abstract no
Documentation Modify a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<code> CallCenterAgentUnavailableCode </code> [1]
<isActive> xs:boolean </isActive> [0..1]
<description> CallCenterAgentUnavailableCodeDescription </description> [0..1]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterAgentUnavailableCodeModifyRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="code" type=" CallCenterAgentUnavailableCode "/>
<xs:element name="isActive" type=" xs:boolean " minOccurs="0"/>
<xs:element name="description" type=" CallCenterAgentUnavailableCodeDescription " nillable="true" minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: EnterpriseCallCenterAgentUnavailableCodeSettingsGetRequest17sp4

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name EnterpriseCallCenterAgentUnavailableCodeSettingsGetRequest17sp4
Abstract no
Documentation Request the enterprise level data associated with Call Center Agents Unavailable Code Settings. The response is either an EnterpriseCallCenterAgentUnavailableCodeSettingsGetResponse17sp4 or an ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterAgentUnavailableCodeSettingsGetRequest17sp4">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: EnterpriseCallCenterAgentUnavailableCodeSettingsGetResponse17sp4

Parent type: core:OCIDataResponse (derivation method: extension)
Sub-types: None
Name EnterpriseCallCenterAgentUnavailableCodeSettingsGetResponse17sp4
Abstract no
Documentation Response to EnterpriseCallCenterAgentUnavailableCodeSettingsGetRequest17sp4.
XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<enableAgentUnavailableCodes> xs:boolean </enableAgentUnavailableCodes> [1]
<defaultAgentUnavailableCodeOnDND> CallCenterAgentUnavailableCode </defaultAgentUnavailableCodeOnDND> [0..1]
<defaultAgentUnavailableCodeOnPersonalCalls> CallCenterAgentUnavailableCode </defaultAgentUnavailableCodeOnPersonalCalls> [0..1]
<defaultAgentUnavailableCodeOnConsecutiveBounces> CallCenterAgentUnavailableCode </defaultAgentUnavailableCodeOnConsecutiveBounces> [0..1]
<defaultAgentUnavailableCodeOnNotReachable> CallCenterAgentUnavailableCode </defaultAgentUnavailableCodeOnNotReachable> [0..1]
<forceUseOfAgentUnavailableCodes> xs:boolean </forceUseOfAgentUnavailableCodes> [1]
<defaultAgentUnavailableCode> CallCenterAgentUnavailableCode </defaultAgentUnavailableCode> [0..1]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterAgentUnavailableCodeSettingsGetResponse17sp4">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="enableAgentUnavailableCodes" type=" xs:boolean "/>
<xs:element name="defaultAgentUnavailableCodeOnDND" type=" CallCenterAgentUnavailableCode " minOccurs="0"/>
<xs:element name="defaultAgentUnavailableCodeOnPersonalCalls" type=" CallCenterAgentUnavailableCode " minOccurs="0"/>
<xs:element name="defaultAgentUnavailableCodeOnConsecutiveBounces" type=" CallCenterAgentUnavailableCode " minOccurs="0"/>
<xs:element name="defaultAgentUnavailableCodeOnNotReachable" type=" CallCenterAgentUnavailableCode " minOccurs="0"/>
<xs:element name="forceUseOfAgentUnavailableCodes" type=" xs:boolean "/>
<xs:element name="defaultAgentUnavailableCode" type=" CallCenterAgentUnavailableCode " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: EnterpriseCallCenterAgentUnavailableCodeSettingsModifyRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name EnterpriseCallCenterAgentUnavailableCodeSettingsModifyRequest
Abstract no
Documentation Modify the enterprise level data associated with Call Center Agents Unavailable Code Settings. The response is either a SuccessResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<enableAgentUnavailableCodes> xs:boolean </enableAgentUnavailableCodes> [0..1]
<defaultAgentUnavailableCodeOnDND> CallCenterAgentUnavailableCode </defaultAgentUnavailableCodeOnDND> [0..1]
<defaultAgentUnavailableCodeOnPersonalCalls> CallCenterAgentUnavailableCode </defaultAgentUnavailableCodeOnPersonalCalls> [0..1]
<defaultAgentUnavailableCodeOnConsecutiveBounces> CallCenterAgentUnavailableCode </defaultAgentUnavailableCodeOnConsecutiveBounces> [0..1]
<defaultAgentUnavailableCodeOnNotReachable> CallCenterAgentUnavailableCode </defaultAgentUnavailableCodeOnNotReachable> [0..1]
<forceUseOfAgentUnavailableCodes> xs:boolean </forceUseOfAgentUnavailableCodes> [0..1]
<defaultAgentUnavailableCode> CallCenterAgentUnavailableCode </defaultAgentUnavailableCode> [0..1]
<codeStateList> CallCenterAgentUnavailableCodeStateModify </codeStateList> [0..1000]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterAgentUnavailableCodeSettingsModifyRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="enableAgentUnavailableCodes" type=" xs:boolean " minOccurs="0"/>
<xs:element name="defaultAgentUnavailableCodeOnDND" type=" CallCenterAgentUnavailableCode " nillable="true" minOccurs="0"/>
<xs:element name="defaultAgentUnavailableCodeOnPersonalCalls" type=" CallCenterAgentUnavailableCode " nillable="true" minOccurs="0"/>
<xs:element name="defaultAgentUnavailableCodeOnConsecutiveBounces" type=" CallCenterAgentUnavailableCode " nillable="true" minOccurs="0"/>
<xs:element name="defaultAgentUnavailableCodeOnNotReachable" type=" CallCenterAgentUnavailableCode " nillable="true" minOccurs="0"/>
<xs:element name="forceUseOfAgentUnavailableCodes" type=" xs:boolean " minOccurs="0"/>
<xs:element name="defaultAgentUnavailableCode" type=" CallCenterAgentUnavailableCode " nillable="true" minOccurs="0"/>
<xs:element name="codeStateList" type=" CallCenterAgentUnavailableCodeStateModify " minOccurs="0" maxOccurs="1000"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: EnterpriseCallCenterCallDispositionCodeAddRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name EnterpriseCallCenterCallDispositionCodeAddRequest
Abstract no
Documentation Add a Call Center Call Disposition Code. The response is either SuccessResponse or ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<code> CallDispositionCode </code> [1]
<isActive> xs:boolean </isActive> [1]
<description> CallDispositionCodeDescription </description> [0..1]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterCallDispositionCodeAddRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="code" type=" CallDispositionCode "/>
<xs:element name="isActive" type=" xs:boolean "/>
<xs:element name="description" type=" CallDispositionCodeDescription " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: EnterpriseCallCenterCallDispositionCodeDeleteRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name EnterpriseCallCenterCallDispositionCodeDeleteRequest
Abstract no
Documentation Delete a Call Center Call Disposition Code. The response is either SuccessResponse or ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<code> CallDispositionCode </code> [1]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterCallDispositionCodeDeleteRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="code" type=" CallDispositionCode "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: EnterpriseCallCenterCallDispositionCodeGetListRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name EnterpriseCallCenterCallDispositionCodeGetListRequest
Abstract no
Documentation Get the list of Call Center Call Disposition Codes. The response is either EnterpriseCallCenterCallDispositionCodeGetListResponse or ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterCallDispositionCodeGetListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: EnterpriseCallCenterCallDispositionCodeGetListResponse

Parent type: core:OCIDataResponse (derivation method: extension)
Sub-types: None
Name EnterpriseCallCenterCallDispositionCodeGetListResponse
Abstract no
Documentation Response to the EnterpriseCallCenterCallDispositionCodeGetListRequest. Contains a table with column headings: "Is Active", "Code", "Description".
XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<dispositionCodesTable> core:OCITable </dispositionCodesTable> [1]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterCallDispositionCodeGetListResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="dispositionCodesTable" type=" core:OCITable "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: EnterpriseCallCenterCallDispositionCodeGetRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name EnterpriseCallCenterCallDispositionCodeGetRequest
Abstract no
Documentation Get a Call Center Call Disposition Code. The response is either EnterpriseCallCenterCallDispositionCodeGetResponse or ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<code> CallDispositionCode </code> [1]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterCallDispositionCodeGetRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="code" type=" CallDispositionCode "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: EnterpriseCallCenterCallDispositionCodeGetResponse

Parent type: core:OCIDataResponse (derivation method: extension)
Sub-types: None
Name EnterpriseCallCenterCallDispositionCodeGetResponse
Abstract no
Documentation Response to the EnterpriseCallCenterCallDispositionCodeGetRequest
XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<isActive> xs:boolean </isActive> [1]
<description> CallDispositionCodeDescription </description> [0..1]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterCallDispositionCodeGetResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="isActive" type=" xs:boolean "/>
<xs:element name="description" type=" CallDispositionCodeDescription " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: EnterpriseCallCenterCallDispositionCodeGetUsageListRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name EnterpriseCallCenterCallDispositionCodeGetUsageListRequest
Abstract no
Documentation Get the list of Call Centers and Route Points using the specified disposition code. The response is either EnterpriseCallCenterCallDispositionCodeGetUsageListResponse or ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<code> CallDispositionCode </code> [1]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterCallDispositionCodeGetUsageListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="code" type=" CallDispositionCode "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: EnterpriseCallCenterCallDispositionCodeGetUsageListResponse

Parent type: core:OCIDataResponse (derivation method: extension)
Sub-types: None
Name EnterpriseCallCenterCallDispositionCodeGetUsageListResponse
Abstract no
Documentation Response to the EnterpriseCallCenterCallDispositionCodeGetUsageListRequest. The Type column contains either "Call Center" or "Route Point". Contains a table with column headings: "Group Id", "Id", "Name" and "Type".
XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<callCenterTable> core:OCITable </callCenterTable> [1]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterCallDispositionCodeGetUsageListResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="callCenterTable" type=" core:OCITable "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: EnterpriseCallCenterCallDispositionCodeModifyActiveListRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name EnterpriseCallCenterCallDispositionCodeModifyActiveListRequest
Abstract no
Documentation Request to set the active status of Call Center Call Disposition Codes. The response is either a SuccessResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<callDispositionCodeActivation> CallDispositionCodeActivation </callDispositionCodeActivation> [0..1000]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterCallDispositionCodeModifyActiveListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="callDispositionCodeActivation" type=" CallDispositionCodeActivation " minOccurs="0" maxOccurs="1000"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: EnterpriseCallCenterCallDispositionCodeModifyRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name EnterpriseCallCenterCallDispositionCodeModifyRequest
Abstract no
Documentation Modify a Call Center Call Disposition Code. The response is either SuccessResponse or ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<code> CallDispositionCode </code> [1]
<isActive> xs:boolean </isActive> [0..1]
<description> CallDispositionCodeDescription </description> [0..1]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterCallDispositionCodeModifyRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="code" type=" CallDispositionCode "/>
<xs:element name="isActive" type=" xs:boolean " minOccurs="0"/>
<xs:element name="description" type=" CallDispositionCodeDescription " nillable="true" minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: EnterpriseCallCenterCurrentAndPastAgentGetListRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name EnterpriseCallCenterCurrentAndPastAgentGetListRequest
Abstract no
Documentation Request to all the current and past agents in the enterprise. The searchCriteriaExactUserGroup does not apply to past agents. The response is either EnterpriseCallCenterCurrentAndPastAgentGetListResponse or ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<responseSizeLimit> ResponseSizeLimit </responseSizeLimit> [0..1]
<searchCriteriaUserLastName> SearchCriteriaUserLastName </searchCriteriaUserLastName> [0..*]
<searchCriteriaUserFirstName> SearchCriteriaUserFirstName </searchCriteriaUserFirstName> [0..*]
<searchCriteriaExactUserGroup> SearchCriteriaExactUserGroup </searchCriteriaExactUserGroup> [0..1]
<searchCriteriaUserId> SearchCriteriaUserId </searchCriteriaUserId> [0..*]
<searchCriteriaDn> SearchCriteriaDn </searchCriteriaDn> [0..*]
<searchCriteriaExtension> SearchCriteriaExtension </searchCriteriaExtension> [0..*]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterCurrentAndPastAgentGetListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="responseSizeLimit" type=" ResponseSizeLimit " minOccurs="0"/>
<xs:element name="searchCriteriaUserLastName" type=" SearchCriteriaUserLastName " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="searchCriteriaUserFirstName" type=" SearchCriteriaUserFirstName " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="searchCriteriaExactUserGroup" type=" SearchCriteriaExactUserGroup " minOccurs="0"/>
<xs:element name="searchCriteriaUserId" type=" SearchCriteriaUserId " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="searchCriteriaDn" type=" SearchCriteriaDn " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="searchCriteriaExtension" type=" SearchCriteriaExtension " minOccurs="0" maxOccurs="unbounded"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: EnterpriseCallCenterCurrentAndPastAgentGetListResponse

Parent type: core:OCIDataResponse (derivation method: extension)
Sub-types: None
Name EnterpriseCallCenterCurrentAndPastAgentGetListResponse
Abstract no
Documentation Response to the EnterpriseCallCenterCurrentAndPastAgentGetListRequest. Contains a table with column headings: "User Id", "Last Name", "First Name", "Hiragana Last Name", "Hiragana First Name", "Phone Number", "Extension", "Department", "Email Address".
XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<agentUserTable> core:OCITable </agentUserTable> [1]
<deletedAgentUserTable> core:OCITable </deletedAgentUserTable> [1]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterCurrentAndPastAgentGetListResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="agentUserTable" type=" core:OCITable "/>
<xs:element name="deletedAgentUserTable" type=" core:OCITable "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: EnterpriseCallCenterCurrentAndPastCallCenterGetListRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name EnterpriseCallCenterCurrentAndPastCallCenterGetListRequest
Abstract no
Documentation Request to get all the current and past call centers for the enterprise. The searchCriteriaExactUserGroup does not apply to past call centers. The response is either EnterpriseCallCenterCurrentAndPastCallCenterGetListResponse or ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<isPremiumOnly> xs:boolean </isPremiumOnly> [0..1]
<responseSizeLimit> ResponseSizeLimit </responseSizeLimit> [0..1]
<searchCriteriaExactUserGroup> SearchCriteriaExactUserGroup </searchCriteriaExactUserGroup> [0..1]
<searchCriteriaCallCenterName> SearchCriteriaCallCenterName </searchCriteriaCallCenterName> [0..1]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterCurrentAndPastCallCenterGetListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="isPremiumOnly" type=" xs:boolean " minOccurs="0"/>
<xs:element name="responseSizeLimit" type=" ResponseSizeLimit " minOccurs="0"/>
<xs:element name="searchCriteriaExactUserGroup" type=" SearchCriteriaExactUserGroup " minOccurs="0"/>
<xs:element name="searchCriteriaCallCenterName" type=" SearchCriteriaCallCenterName " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: EnterpriseCallCenterCurrentAndPastCallCenterGetListResponse

Parent type: core:OCIDataResponse (derivation method: extension)
Sub-types: None
Name EnterpriseCallCenterCurrentAndPastCallCenterGetListResponse
Abstract no
Documentation Response to the EnterpriseCallCenterCurrentAndPastCallCenterGetListRequest.
XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [0..*]
<deletedServiceUserId> UserId </deletedServiceUserId> [0..*]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterCurrentAndPastCallCenterGetListResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="deletedServiceUserId" type=" UserId " minOccurs="0" maxOccurs="unbounded"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: EnterpriseCallCenterCurrentAndPastDNISGetListRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name EnterpriseCallCenterCurrentAndPastDNISGetListRequest
Abstract no
Documentation Request to get all the past and current DNIS for the Call Center for the enterprise. The response is either EnterpriseCallCenterCurrentAndPastDNISGetListResponse or ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<serviceUserId> UserId </serviceUserId> [1]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterCurrentAndPastDNISGetListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="serviceUserId" type=" UserId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: EnterpriseCallCenterCurrentAndPastDNISGetListResponse

Parent type: core:OCIDataResponse (derivation method: extension)
Sub-types: None
Name EnterpriseCallCenterCurrentAndPastDNISGetListResponse
Abstract no
Documentation Response to the EnterpriseCallCenterCurrentAndPastDNISGetListRequest.
XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<name> DNISName </name> [0..*]
<deletedName> DNISName </deletedName> [0..*]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterCurrentAndPastDNISGetListResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="name" type=" DNISName " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="deletedName" type=" DNISName " minOccurs="0" maxOccurs="unbounded"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: EnterpriseCallCenterEnhancedReportingBrandingGetRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name EnterpriseCallCenterEnhancedReportingBrandingGetRequest
Abstract no
Documentation Request to get the enterprise branding information. The response is either EnterpriseCallCenterEnhancedReportingBrandingGetResponse or ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterEnhancedReportingBrandingGetRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: EnterpriseCallCenterEnhancedReportingBrandingGetResponse

Parent type: core:OCIDataResponse (derivation method: extension)
Sub-types: None
Name EnterpriseCallCenterEnhancedReportingBrandingGetResponse
Abstract no
Documentation Response to the EnterpriseCallCenterEnhancedReportingBrandingGetRequest.
XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<brandingChoice> CallCenterEnhancedReportingBrandingChoice </brandingChoice> [1]
<brandingFileDescription> FileDescription </brandingFileDescription> [0..1]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterEnhancedReportingBrandingGetResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="brandingChoice" type=" CallCenterEnhancedReportingBrandingChoice "/>
<xs:element name="brandingFileDescription" type=" FileDescription " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: EnterpriseCallCenterEnhancedReportingBrandingModifyRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name EnterpriseCallCenterEnhancedReportingBrandingModifyRequest
Abstract no
Documentation Request to modify the enterprise branding configuration. The response is either SuccessResponse or ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<brandingChoice> CallCenterEnhancedReportingBrandingChoice </brandingChoice> [0..1]
<brandingFile> LabeledFileResource </brandingFile> [0..1]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterEnhancedReportingBrandingModifyRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="brandingChoice" type=" CallCenterEnhancedReportingBrandingChoice " minOccurs="0"/>
<xs:element name="brandingFile" type=" LabeledFileResource " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: EnterpriseCallCenterEnhancedReportingGetAvailableReportTemplateListRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name EnterpriseCallCenterEnhancedReportingGetAvailableReportTemplateListRequest
Abstract no
Documentation Request to get all enabled call center report template for an enterprise. The response is either an EnterpriseCallCenterEnhancedReportingGetAvailableReportTemplateListResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterEnhancedReportingGetAvailableReportTemplateListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: EnterpriseCallCenterEnhancedReportingGetAvailableReportTemplateListResponse

Parent type: core:OCIDataResponse (derivation method: extension)
Sub-types: None
Name EnterpriseCallCenterEnhancedReportingGetAvailableReportTemplateListResponse
Abstract no
Documentation Response to EnterpriseCallCenterEnhancedReportingGetAvailableReportTemplateListRequest. Contains a table with column headings: "Name", "Description" and "Level", "Is Agent Required", "Is Call Center Required", "Is Call Center Dnis Required", "Is Real Time Report", "Is Sampling Period Required", "Call Completion Threshold Parameter", "Short Duration Threshold Parameter", "Service Level Threshold Parameter", "Service Level Inclusions Parameter", "Service Level Objective Threshold Parameter", "Abandoned Call Threshold Parameter", "Service Level Threshold Parameter Number", "Abandoned Call Threshold Parameter Number" and "Scope". The possible values for "Level" are "System" and "Enterprise". The possible values for "Is Agent Required", "Is Call Center Required", "Is Call Center Dnis Required", "Is Real Time Report" and "Is Sampling Period Required" are "true" and "false". The possible values for "Call Completion Threshold Parameter", "Short Duration Threshold Parameter", "Service Level Threshold Parameter", "Service Level Inclusions Parameter", "Service Level Objective Threshold Parameter" and "Abandoned Call Threshold Parameter" are "Required", "Hidden" and "Does Not Apply". The possible values for "Scope" are "Supervisor Only" and "Supervisor and Agent".
XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<reportTemplateTable> core:OCITable </reportTemplateTable> [1]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterEnhancedReportingGetAvailableReportTemplateListResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="reportTemplateTable" type=" core:OCITable "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: EnterpriseCallCenterEnhancedReportingGetRequest19

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name EnterpriseCallCenterEnhancedReportingGetRequest19
Abstract no
Documentation Request to get an enterprise level call center enhanced reporting setting. The response is either an EnterpriseCallCenterEnhancedReportingGetResponse19 or an ErrorResponse.
Application Data <asDataModeSupported>
true
</asDataModeSupported>
<hssDataModeSupported>
false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterEnhancedReportingGetRequest19">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: EnterpriseCallCenterEnhancedReportingGetResponse19

Parent type: core:OCIDataResponse (derivation method: extension)
Sub-types: None
Name EnterpriseCallCenterEnhancedReportingGetResponse19
Abstract no
Documentation Response to EnterpriseCallCenterEnhancedReportingGetRequest19.
Application Data <asDataModeSupported>
true
</asDataModeSupported>
<hssDataModeSupported>
false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<reportingServer> CallCenterReportServerChoice19 </reportingServer> [1]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterEnhancedReportingGetResponse19">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="reportingServer" type=" CallCenterReportServerChoice19 "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: EnterpriseCallCenterEnhancedReportingModifyRequest19

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name EnterpriseCallCenterEnhancedReportingModifyRequest19
Abstract no
Documentation Request to modify enterprise level call center enhanced reporting settings. The response is either a SuccessResponse or an ErrorResponse.
Application Data <asDataModeSupported>
true
</asDataModeSupported>
<hssDataModeSupported>
false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<reportingServer> CallCenterReportServerChoice19 </reportingServer> [0..1]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterEnhancedReportingModifyRequest19">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="reportingServer" type=" CallCenterReportServerChoice19 " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: EnterpriseCallCenterEnhancedReportingReportTemplateAddRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name EnterpriseCallCenterEnhancedReportingReportTemplateAddRequest
Abstract no
Documentation Request to add an Enterprise level call center report template. The response is either a SuccessResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<name> CallCenterReportTemplateName </name> [1]
<description> CallCenterReportTemplateDescription </description> [0..1]
<dataTemplate> CallCenterReportDataTemplateName </dataTemplate> [1]
<filterNumber> CallCenterReportDataTemplateFilterNumber </filterNumber> [0..1]
<xsltTemplate> LabeledFileResource </xsltTemplate> [1]
<isEnabled> xs:boolean </isEnabled> [1]
<isRealtimeReport> xs:boolean </isRealtimeReport> [0..1]
<callCompletionThresholdParam> CallCenterReportInputParameterOption </callCompletionThresholdParam> [0..1]
<shortDurationThresholdParam> CallCenterReportInputParameterOption </shortDurationThresholdParam> [0..1]
<serviceLevelThresholdParam> CallCenterReportInputParameterOption </serviceLevelThresholdParam> [0..1]
<serviceLevelInclusionsParam> CallCenterReportInputParameterOption </serviceLevelInclusionsParam> [0..1]
<serviceLevelObjectiveThresholdParam> CallCenterReportInputParameterOption </serviceLevelObjectiveThresholdParam> [0..1]
<abandonedCallThresholdParam> CallCenterReportInputParameterOption </abandonedCallThresholdParam> [0..1]
<serviceLevelThresholdParamNumber> CallCenterReportServiceLevelInputParameterNumber </serviceLevelThresholdParamNumber> [0..1]
<abandonedCallThresholdParamNumber> CallCenterReportAbandonedCallInputParameterNumber </abandonedCallThresholdParamNumber> [0..1]
<filterValue> CallCenterReportDataTemplateQueryFilterValue </filterValue> [0..5]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterEnhancedReportingReportTemplateAddRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="name" type=" CallCenterReportTemplateName "/>
<xs:element name="description" type=" CallCenterReportTemplateDescription " minOccurs="0"/>
<xs:element name="dataTemplate" type=" CallCenterReportDataTemplateName "/>
<xs:element name="filterNumber" type=" CallCenterReportDataTemplateFilterNumber " minOccurs="0"/>
<xs:element name="xsltTemplate" type=" LabeledFileResource "/>
<xs:element name="scope" type=" CallCenterReportTemplateAccessOption "/>
<xs:element name="isEnabled" type=" xs:boolean "/>
<xs:element name="isRealtimeReport" type=" xs:boolean " minOccurs="0"/>
<xs:element name="callCompletionThresholdParam" type=" CallCenterReportInputParameterOption " minOccurs="0"/>
<xs:element name="shortDurationThresholdParam" type=" CallCenterReportInputParameterOption " minOccurs="0"/>
<xs:element name="serviceLevelThresholdParam" type=" CallCenterReportInputParameterOption " minOccurs="0"/>
<xs:element name="serviceLevelInclusionsParam" type=" CallCenterReportInputParameterOption " minOccurs="0"/>
<xs:element name="serviceLevelObjectiveThresholdParam" type=" CallCenterReportInputParameterOption " minOccurs="0"/>
<xs:element name="abandonedCallThresholdParam" type=" CallCenterReportInputParameterOption " minOccurs="0"/>
<xs:element name="serviceLevelThresholdParamNumber" type=" CallCenterReportServiceLevelInputParameterNumber " minOccurs="0"/>
<xs:element name="abandonedCallThresholdParamNumber" type=" CallCenterReportAbandonedCallInputParameterNumber " minOccurs="0"/>
<xs:element name="filterValue" type=" CallCenterReportDataTemplateQueryFilterValue " minOccurs="0" maxOccurs="5"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: EnterpriseCallCenterEnhancedReportingReportTemplateDeleteRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name EnterpriseCallCenterEnhancedReportingReportTemplateDeleteRequest
Abstract no
Documentation Request to delete an enterprise level call center report template. The response is either a SuccessResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<name> CallCenterReportTemplateName </name> [1]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterEnhancedReportingReportTemplateDeleteRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="name" type=" CallCenterReportTemplateName "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: EnterpriseCallCenterEnhancedReportingReportTemplateGetListRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name EnterpriseCallCenterEnhancedReportingReportTemplateGetListRequest
Abstract no
Documentation Request to get enterprise level call center report template list. The response is either an EnterpriseCallCenterEnhancedReportingReportTemplateGetListResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterEnhancedReportingReportTemplateGetListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: EnterpriseCallCenterEnhancedReportingReportTemplateGetListResponse

Parent type: core:OCIDataResponse (derivation method: extension)
Sub-types: None
Name EnterpriseCallCenterEnhancedReportingReportTemplateGetListResponse
Abstract no
Documentation Response to EnterpriseCallCenterEnhancedReportingReportTemplateGetListRequest. Contains a table with column headings: "Name", "Description", "Type" and "Enabled".
XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<reportTemplateTable> core:OCITable </reportTemplateTable> [1]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterEnhancedReportingReportTemplateGetListResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="reportTemplateTable" type=" core:OCITable "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: EnterpriseCallCenterEnhancedReportingReportTemplateGetRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name EnterpriseCallCenterEnhancedReportingReportTemplateGetRequest
Abstract no
Documentation Request to get an enterprise level call center report template. The response is either an EnterpriseCallCenterEnhancedReportingReportTemplateGetResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<name> CallCenterReportTemplateName </name> [1]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterEnhancedReportingReportTemplateGetRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="name" type=" CallCenterReportTemplateName "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: EnterpriseCallCenterEnhancedReportingReportTemplateGetResponse

Parent type: core:OCIDataResponse (derivation method: extension)
Sub-types: None
Name EnterpriseCallCenterEnhancedReportingReportTemplateGetResponse
Abstract no
Documentation Response to EnterpriseCallCenterEnhancedReportingReportTemplateGetRequest.
XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<description> CallCenterReportTemplateDescription </description> [0..1]
<dataTemplate> CallCenterReportDataTemplateName </dataTemplate> [1]
<filterNumber> CallCenterReportDataTemplateFilterNumber </filterNumber> [0..1]
<xsltTemplateDescription> FileDescription </xsltTemplateDescription> [1]
<isEnabled> xs:boolean </isEnabled> [1]
<isRealtimeReport> xs:boolean </isRealtimeReport> [0..1]
<callCompletionThresholdParam> CallCenterReportInputParameterOption </callCompletionThresholdParam> [0..1]
<shortDurationThresholdParam> CallCenterReportInputParameterOption </shortDurationThresholdParam> [0..1]
<serviceLevelThresholdParam> CallCenterReportInputParameterOption </serviceLevelThresholdParam> [0..1]
<serviceLevelInclusionsParam> CallCenterReportInputParameterOption </serviceLevelInclusionsParam> [0..1]
<serviceLevelObjectiveThresholdParam> CallCenterReportInputParameterOption </serviceLevelObjectiveThresholdParam> [0..1]
<abandonedCallThresholdParam> CallCenterReportInputParameterOption </abandonedCallThresholdParam> [0..1]
<serviceLevelThresholdParamNumber> CallCenterReportServiceLevelInputParameterNumber </serviceLevelThresholdParamNumber> [0..1]
<abandonedCallThresholdParamNumber> CallCenterReportAbandonedCallInputParameterNumber </abandonedCallThresholdParamNumber> [0..1]
<filterValue> CallCenterReportDataTemplateQueryFilterValue </filterValue> [0..5]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterEnhancedReportingReportTemplateGetResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="description" type=" CallCenterReportTemplateDescription " minOccurs="0"/>
<xs:element name="dataTemplate" type=" CallCenterReportDataTemplateName "/>
<xs:element name="filterNumber" type=" CallCenterReportDataTemplateFilterNumber " minOccurs="0"/>
<xs:element name="xsltTemplateDescription" type=" FileDescription "/>
<xs:element name="scope" type=" CallCenterReportTemplateAccessOption "/>
<xs:element name="isEnabled" type=" xs:boolean "/>
<xs:element name="isRealtimeReport" type=" xs:boolean " minOccurs="0"/>
<xs:element name="callCompletionThresholdParam" type=" CallCenterReportInputParameterOption " minOccurs="0"/>
<xs:element name="shortDurationThresholdParam" type=" CallCenterReportInputParameterOption " minOccurs="0"/>
<xs:element name="serviceLevelThresholdParam" type=" CallCenterReportInputParameterOption " minOccurs="0"/>
<xs:element name="serviceLevelInclusionsParam" type=" CallCenterReportInputParameterOption " minOccurs="0"/>
<xs:element name="serviceLevelObjectiveThresholdParam" type=" CallCenterReportInputParameterOption " minOccurs="0"/>
<xs:element name="abandonedCallThresholdParam" type=" CallCenterReportInputParameterOption " minOccurs="0"/>
<xs:element name="serviceLevelThresholdParamNumber" type=" CallCenterReportServiceLevelInputParameterNumber " minOccurs="0"/>
<xs:element name="abandonedCallThresholdParamNumber" type=" CallCenterReportAbandonedCallInputParameterNumber " minOccurs="0"/>
<xs:element name="filterValue" type=" CallCenterReportDataTemplateQueryFilterValue " minOccurs="0" maxOccurs="5"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: EnterpriseCallCenterEnhancedReportingReportTemplateModifyRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name EnterpriseCallCenterEnhancedReportingReportTemplateModifyRequest
Abstract no
Documentation Request to modify an enterprise level call center report template. The response is either a SuccessResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<name> CallCenterReportTemplateName </name> [1]
<newName> CallCenterReportTemplateName </newName> [0..1]
<description> CallCenterReportTemplateDescription </description> [0..1]
<xsltTemplate> LabeledFileResource </xsltTemplate> [0..1]
<scope> CallCenterReportTemplateAccessOption </scope> [0..1]
<isEnabled> xs:boolean </isEnabled> [0..1]
<isRealtimeReport> xs:boolean </isRealtimeReport> [0..1]
<filterNumber> CallCenterReportDataTemplateFilterNumber </filterNumber> [0..1]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterEnhancedReportingReportTemplateModifyRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="name" type=" CallCenterReportTemplateName "/>
<xs:element name="newName" type=" CallCenterReportTemplateName " minOccurs="0"/>
<xs:element name="description" type=" CallCenterReportTemplateDescription " minOccurs="0" nillable="true"/>
<xs:element name="xsltTemplate" type=" LabeledFileResource " minOccurs="0"/>
<xs:element name="scope" type=" CallCenterReportTemplateAccessOption " minOccurs="0"/>
<xs:element name="isEnabled" type=" xs:boolean " minOccurs="0"/>
<xs:element name="isRealtimeReport" type=" xs:boolean " minOccurs="0"/>
<xs:element name="filterNumber" type=" CallCenterReportDataTemplateFilterNumber " minOccurs="0" nillable="true"/>
<xs:element name="filterValue" type=" CallCenterReportDataTemplateQueryFilterValueReplacementList " minOccurs="0" nillable="true"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: EnterpriseCallCenterEnhancedReportingScheduledReportAddRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name EnterpriseCallCenterEnhancedReportingScheduledReportAddRequest
Abstract no
Documentation Request to add an enterprise level call center reporting scheduled report. The response is either a SuccessResponse or an ErrorResponse. The startDate element is adjusted to the first occurrence of the recurrent schedule that comes at or after startDate.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<name> CallCenterScheduledReportName </name> [1]
<description> CallCenterScheduledReportDescription </description> [0..1]
<reportTemplate> CallCenterReportTemplateKey </reportTemplate> [1]
<schedule> CallCenterReportSchedule </schedule> [1]
<samplingPeriod> CallCenterReportSamplingPeriod </samplingPeriod> [0..1]
<startDayOfWeek> DayOfWeek </startDayOfWeek> [0..1]
<reportTimeZone> TimeZone </reportTimeZone> [1]
<reportDateFormat> CallCenterReportDateFormat </reportDateFormat> [1]
<reportTimeFormat> CallCenterReportTimeFormat </reportTimeFormat> [1]
<reportInterval> CallCenterReportInterval </reportInterval> [1]
<reportFormat> CallCenterReportFileFormat </reportFormat> [1]
Start Choice [0..1]
<callCenter> CallCenterScheduledReportCallCenterSelection </callCenter> [1]
End Choice
<callCompletionThresholdSeconds> CallCenterReportThresholdSeconds </callCompletionThresholdSeconds> [0..1]
<shortDurationThresholdSeconds> CallCenterReportThresholdSeconds </shortDurationThresholdSeconds> [0..1]
<serviceLevelThresholdSeconds> CallCenterReportThresholdSeconds </serviceLevelThresholdSeconds> [0..5]
<serviceLevelInclusions> CallCenterScheduledReportServiceLevelInclusions </serviceLevelInclusions> [0..1]
<serviceLevelObjectivePercentage> CallCenterReportServiceLevelObjective </serviceLevelObjectivePercentage> [0..1]
<abandonedCallThresholdSeconds> CallCenterReportThresholdSeconds </abandonedCallThresholdSeconds> [0..4]
<emailAddress> EmailAddress </emailAddress> [1..9]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterEnhancedReportingScheduledReportAddRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="name" type=" CallCenterScheduledReportName "/>
<xs:element name="description" type=" CallCenterScheduledReportDescription " minOccurs="0"/>
<xs:element name="reportTemplate" type=" CallCenterReportTemplateKey "/>
<xs:element name="schedule" type=" CallCenterReportSchedule "/>
<xs:element name="samplingPeriod" type=" CallCenterReportSamplingPeriod " minOccurs="0"/>
<xs:element name="startDayOfWeek" type=" DayOfWeek " minOccurs="0"/>
<xs:element name="reportTimeZone" type=" TimeZone "/>
<xs:element name="reportDateFormat" type=" CallCenterReportDateFormat "/>
<xs:element name="reportTimeFormat" type=" CallCenterReportTimeFormat "/>
<xs:element name="reportInterval" type=" CallCenterReportInterval "/>
<xs:element name="reportFormat" type=" CallCenterReportFileFormat "/>
<xs:element name="agent" type=" CallCenterScheduledReportAgentSelection " minOccurs="0"/>
<xs:choice minOccurs="0">
<xs:element name="callCenter" type=" CallCenterScheduledReportCallCenterSelection "/>
<xs:element name="dnis" type=" CallCenterScheduledReportDNISSelection "/>
</xs:choice>
<xs:element name="callCompletionThresholdSeconds" type=" CallCenterReportThresholdSeconds " minOccurs="0"/>
<xs:element name="shortDurationThresholdSeconds" type=" CallCenterReportThresholdSeconds " minOccurs="0"/>
<xs:element name="serviceLevelThresholdSeconds" type=" CallCenterReportThresholdSeconds " minOccurs="0" maxOccurs="5"/>
<xs:element name="serviceLevelInclusions" type=" CallCenterScheduledReportServiceLevelInclusions " minOccurs="0"/>
<xs:element name="serviceLevelObjectivePercentage" type=" CallCenterReportServiceLevelObjective " minOccurs="0"/>
<xs:element name="abandonedCallThresholdSeconds" type=" CallCenterReportThresholdSeconds " minOccurs="0" maxOccurs="4"/>
<xs:element name="emailAddress" type=" EmailAddress " minOccurs="1" maxOccurs="9"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: EnterpriseCallCenterEnhancedReportingScheduledReportDeleteRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name EnterpriseCallCenterEnhancedReportingScheduledReportDeleteRequest
Abstract no
Documentation Request to delete an enterprise level call center reporting scheduled report. The response is either a SuccessResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<name> CallCenterScheduledReportName </name> [1]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterEnhancedReportingScheduledReportDeleteRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="name" type=" CallCenterScheduledReportName "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: EnterpriseCallCenterEnhancedReportingScheduledReportGetActiveListRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name EnterpriseCallCenterEnhancedReportingScheduledReportGetActiveListRequest
Abstract no
Documentation Request to get a list of active enterprise level call center reporting scheduled reports. The response is either an EnterpriseCallCenterEnhancedReportingScheduledReportGetActiveListResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<responseSizeLimit> ResponseSizeLimit </responseSizeLimit> [0..1]
<searchCriteriaCallCenterScheduledReportName> SearchCriteriaCallCenterScheduledReportName </searchCriteriaCallCenterScheduledReportName> [0..*]
<searchCriteriaExactCallCenterScheduledReportCreatedBySupervisor> SearchCriteriaExactCallCenterScheduledReportCreatedBySupervisor </searchCriteriaExactCallCenterScheduledReportCreatedBySupervisor> [0..1]
<searchCriteriaExactCallCenterReportTemplateKey> SearchCriteriaExactCallCenterReportTemplateKey </searchCriteriaExactCallCenterReportTemplateKey> [0..1]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterEnhancedReportingScheduledReportGetActiveListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="responseSizeLimit" type=" ResponseSizeLimit " minOccurs="0"/>
<xs:element name="searchCriteriaCallCenterScheduledReportName" type=" SearchCriteriaCallCenterScheduledReportName " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="searchCriteriaExactCallCenterScheduledReportCreatedBySupervisor" type=" SearchCriteriaExactCallCenterScheduledReportCreatedBySupervisor " minOccurs="0"/>
<xs:element name="searchCriteriaExactCallCenterReportTemplateKey" type=" SearchCriteriaExactCallCenterReportTemplateKey " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: EnterpriseCallCenterEnhancedReportingScheduledReportGetActiveListResponse

Parent type: core:OCIDataResponse (derivation method: extension)
Sub-types: None
Name EnterpriseCallCenterEnhancedReportingScheduledReportGetActiveListResponse
Abstract no
Documentation Response to EnterpriseCallCenterEnhancedReportingScheduledReportGetActiveListRequest. Contains a table with column headings : "Schedule Name", "Description", "Created By", "Is Supervisor Report", "Report Template Name", "Report Template Level" and "Recurring". The "Created By" can be either "Administrator" or user id if created by supervisor. The possible values for "Recurring" are "None", "Daily", "Weekly", "Monthly" and "Yearly". The possible values for "Report Level" are "System" and "Enterprise".
XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<scheduledReportTable> core:OCITable </scheduledReportTable> [1]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterEnhancedReportingScheduledReportGetActiveListResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="scheduledReportTable" type=" core:OCITable "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: EnterpriseCallCenterEnhancedReportingScheduledReportGetCompletedListRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name EnterpriseCallCenterEnhancedReportingScheduledReportGetCompletedListRequest
Abstract no
Documentation Request to get a list of completed enterprise level call center reporting scheduled reports. The response is either an EnterpriseCallCenterEnhancedReportingScheduledReportGetCompletedListResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<responseSizeLimit> ResponseSizeLimit </responseSizeLimit> [0..1]
<searchCriteriaCallCenterScheduledReportName> SearchCriteriaCallCenterScheduledReportName </searchCriteriaCallCenterScheduledReportName> [0..*]
<searchCriteriaExactCallCenterScheduledReportCreatedBySupervisor> SearchCriteriaExactCallCenterScheduledReportCreatedBySupervisor </searchCriteriaExactCallCenterScheduledReportCreatedBySupervisor> [0..1]
<searchCriteriaExactCallCenterReportTemplateKey> SearchCriteriaExactCallCenterReportTemplateKey </searchCriteriaExactCallCenterReportTemplateKey> [0..1]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterEnhancedReportingScheduledReportGetCompletedListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="responseSizeLimit" type=" ResponseSizeLimit " minOccurs="0"/>
<xs:element name="searchCriteriaCallCenterScheduledReportName" type=" SearchCriteriaCallCenterScheduledReportName " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="searchCriteriaExactCallCenterScheduledReportCreatedBySupervisor" type=" SearchCriteriaExactCallCenterScheduledReportCreatedBySupervisor " minOccurs="0"/>
<xs:element name="searchCriteriaExactCallCenterReportTemplateKey" type=" SearchCriteriaExactCallCenterReportTemplateKey " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: EnterpriseCallCenterEnhancedReportingScheduledReportGetCompletedListResponse

Parent type: core:OCIDataResponse (derivation method: extension)
Sub-types: None
Name EnterpriseCallCenterEnhancedReportingScheduledReportGetCompletedListResponse
Abstract no
Documentation Response to EnterpriseCallCenterEnhancedReportingScheduledReportGetCompletedListRequest Contains a table with column headings : "Schedule Name", "Description", "Created By", "Is Supervisor Report", "Report Template Name", "Report Template Level" and "Recurring". The "Created By" can be either "Administrator" or user id if created by supervisor. The possible values for "Recurring" are "None", "Daily", "Weekly", "Monthly" and "Yearly". The possible values for "Report Level" are "System" and "Enterprise".
XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<scheduledReportTable> core:OCITable </scheduledReportTable> [1]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterEnhancedReportingScheduledReportGetCompletedListResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="scheduledReportTable" type=" core:OCITable "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: EnterpriseCallCenterEnhancedReportingScheduledReportGetListRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name EnterpriseCallCenterEnhancedReportingScheduledReportGetListRequest
Abstract no
Documentation Request to get a list of enterprise level call center reporting scheduled reports. The response is either an EnterpriseCallCenterEnhancedReportingScheduledReportGetListResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<responseSizeLimit> ResponseSizeLimit </responseSizeLimit> [0..1]
<searchCriteriaCallCenterScheduledReportName> SearchCriteriaCallCenterScheduledReportName </searchCriteriaCallCenterScheduledReportName> [0..*]
<searchCriteriaExactCallCenterScheduledReportCreatedBySupervisor> SearchCriteriaExactCallCenterScheduledReportCreatedBySupervisor </searchCriteriaExactCallCenterScheduledReportCreatedBySupervisor> [0..1]
<searchCriteriaExactCallCenterReportTemplateKey> SearchCriteriaExactCallCenterReportTemplateKey </searchCriteriaExactCallCenterReportTemplateKey> [0..1]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterEnhancedReportingScheduledReportGetListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="responseSizeLimit" type=" ResponseSizeLimit " minOccurs="0"/>
<xs:element name="searchCriteriaCallCenterScheduledReportName" type=" SearchCriteriaCallCenterScheduledReportName " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="searchCriteriaExactCallCenterScheduledReportCreatedBySupervisor" type=" SearchCriteriaExactCallCenterScheduledReportCreatedBySupervisor " minOccurs="0"/>
<xs:element name="searchCriteriaExactCallCenterReportTemplateKey" type=" SearchCriteriaExactCallCenterReportTemplateKey " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: EnterpriseCallCenterEnhancedReportingScheduledReportGetListResponse

Parent type: core:OCIDataResponse (derivation method: extension)
Sub-types: None
Name EnterpriseCallCenterEnhancedReportingScheduledReportGetListResponse
Abstract no
Documentation Response to EnterpriseCallCenterEnhancedReportingScheduledReportGetListRequest. Contains a table with column headings : "Schedule Name", "Description", "Created By", "Is Supervisor Report", "Status", "Report Template Name", "Report Template Level" and "Recurring". The "Created By" can be either "Administrator" or user id if created by supervisor. The possible values for "Status" are "Active", and "Completed". The possible values for "Recurring" are "None", "Daily", "Weekly", "Monthly" and "Yearly". The possible values for "Report Level" are "System" and "Enterprise".
XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<scheduledReportTable> core:OCITable </scheduledReportTable> [1]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterEnhancedReportingScheduledReportGetListResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="scheduledReportTable" type=" core:OCITable "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: EnterpriseCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name EnterpriseCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListRequest
Abstract no
Documentation Request to get all the call center reporting scheduled report in an enterprise that uses a given enterprise level report template. The response is either a EnterpriseCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<name> CallCenterReportTemplateName </name> [1]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="name" type=" CallCenterReportTemplateName "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: EnterpriseCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListResponse

Parent type: core:OCIDataResponse (derivation method: extension)
Sub-types: None
Name EnterpriseCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListResponse
Abstract no
Documentation Response to EnterpriseCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListRequest. Contains a table with column headings: "Schedule Name", "Created By", "Created By Supervisor", and "Is Active". The "Created By" can be either "Administrator" or user id if created by supervisor.
XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<scheduleReportTable> core:OCITable </scheduleReportTable> [1]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="scheduleReportTable" type=" core:OCITable "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: EnterpriseCallCenterEnhancedReportingScheduledReportGetRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name EnterpriseCallCenterEnhancedReportingScheduledReportGetRequest
Abstract no
Documentation Request to get an enterprise level call center reporting scheduled report. The response is either an EnterpriseCallCenterEnhancedReportingScheduledReportGetResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<name> CallCenterScheduledReportName </name> [1]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterEnhancedReportingScheduledReportGetRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="name" type=" CallCenterScheduledReportName "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: EnterpriseCallCenterEnhancedReportingScheduledReportGetResponse

Parent type: core:OCIDataResponse (derivation method: extension)
Sub-types: None
Name EnterpriseCallCenterEnhancedReportingScheduledReportGetResponse
Abstract no
Documentation Response to EnterpriseCallCenterEnhancedReportingScheduledReportGetRequest.
XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<description> CallCenterScheduledReportDescription </description> [0..1]
<reportTemplate> CallCenterReportTemplateKey </reportTemplate> [1]
<schedule> CallCenterReportSchedule </schedule> [1]
<samplingPeriod> CallCenterReportSamplingPeriod </samplingPeriod> [0..1]
<startDayOfWeek> DayOfWeek </startDayOfWeek> [0..1]
<reportTimeZone> TimeZone </reportTimeZone> [1]
<reportDateFormat> CallCenterReportDateFormat </reportDateFormat> [1]
<reportTimeFormat> CallCenterReportTimeFormat </reportTimeFormat> [1]
<reportInterval> CallCenterReportInterval </reportInterval> [1]
<reportFormat> CallCenterReportFileFormat </reportFormat> [1]
Start Choice [0..1]
<callCenter> CallCenterScheduledReportCallCenterSelectionRead </callCenter> [1]
End Choice
<callCompletionThresholdSeconds> CallCenterReportThresholdSeconds </callCompletionThresholdSeconds> [0..1]
<shortDurationThresholdSeconds> CallCenterReportThresholdSeconds </shortDurationThresholdSeconds> [0..1]
<serviceLevelThresholdSeconds> CallCenterReportThresholdSeconds </serviceLevelThresholdSeconds> [0..5]
<serviceLevelInclusions> CallCenterScheduledReportServiceLevelInclusions </serviceLevelInclusions> [0..1]
<serviceLevelObjectivePercentage> CallCenterReportServiceLevelObjective </serviceLevelObjectivePercentage> [0..1]
<abandonedCallThresholdSeconds> CallCenterReportThresholdSeconds </abandonedCallThresholdSeconds> [0..4]
<emailAddress> EmailAddress </emailAddress> [1..9]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterEnhancedReportingScheduledReportGetResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="description" type=" CallCenterScheduledReportDescription " minOccurs="0"/>
<xs:element name="reportTemplate" type=" CallCenterReportTemplateKey "/>
<xs:element name="schedule" type=" CallCenterReportSchedule "/>
<xs:element name="samplingPeriod" type=" CallCenterReportSamplingPeriod " minOccurs="0"/>
<xs:element name="startDayOfWeek" type=" DayOfWeek " minOccurs="0"/>
<xs:element name="reportTimeZone" type=" TimeZone "/>
<xs:element name="reportDateFormat" type=" CallCenterReportDateFormat "/>
<xs:element name="reportTimeFormat" type=" CallCenterReportTimeFormat "/>
<xs:element name="reportInterval" type=" CallCenterReportInterval "/>
<xs:element name="reportFormat" type=" CallCenterReportFileFormat "/>
<xs:element name="agent" type=" CallCenterScheduledReportAgentSelectionAdminRead " minOccurs="0"/>
<xs:choice minOccurs="0">
<xs:element name="callCenter" type=" CallCenterScheduledReportCallCenterSelectionRead "/>
<xs:element name="dnis" type=" CallCenterScheduledReportDNISSelectionRead "/>
</xs:choice>
<xs:element name="callCompletionThresholdSeconds" type=" CallCenterReportThresholdSeconds " minOccurs="0"/>
<xs:element name="shortDurationThresholdSeconds" type=" CallCenterReportThresholdSeconds " minOccurs="0"/>
<xs:element name="serviceLevelThresholdSeconds" type=" CallCenterReportThresholdSeconds " minOccurs="0" maxOccurs="5"/>
<xs:element name="serviceLevelInclusions" type=" CallCenterScheduledReportServiceLevelInclusions " minOccurs="0"/>
<xs:element name="serviceLevelObjectivePercentage" type=" CallCenterReportServiceLevelObjective " minOccurs="0"/>
<xs:element name="abandonedCallThresholdSeconds" type=" CallCenterReportThresholdSeconds " minOccurs="0" maxOccurs="4"/>
<xs:element name="emailAddress" type=" EmailAddress " minOccurs="1" maxOccurs="9"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: EnterpriseCallCenterEnhancedReportingScheduledReportModifyRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name EnterpriseCallCenterEnhancedReportingScheduledReportModifyRequest
Abstract no
Documentation Request to modify an enterprise level call center reporting scheduled report. The response is either a SuccessResponse or an ErrorResponse. The startDate element is adjusted to the first occurrence of the recurrent schedule that comes at or after startDate.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<name> CallCenterScheduledReportName </name> [1]
<newName> CallCenterScheduledReportName </newName> [0..1]
<description> CallCenterScheduledReportDescription </description> [0..1]
<schedule> CallCenterReportSchedule </schedule> [0..1]
<samplingPeriod> CallCenterReportSamplingPeriod </samplingPeriod> [0..1]
<startDayOfWeek> DayOfWeek </startDayOfWeek> [0..1]
<reportTimeZone> TimeZone </reportTimeZone> [0..1]
<reportDateFormat> CallCenterReportDateFormat </reportDateFormat> [0..1]
<reportTimeFormat> CallCenterReportTimeFormat </reportTimeFormat> [0..1]
<reportInterval> CallCenterReportInterval </reportInterval> [0..1]
<reportFormat> CallCenterReportFileFormat </reportFormat> [0..1]
Start Choice [0..1]
<callCenter> CallCenterScheduledReportCallCenterSelection </callCenter> [1]
End Choice
<callCompletionThresholdSeconds> CallCenterReportThresholdSeconds </callCompletionThresholdSeconds> [0..1]
<shortDurationThresholdSeconds> CallCenterReportThresholdSeconds </shortDurationThresholdSeconds> [0..1]
<serviceLevelThresholdSeconds> CallCenterReportServiceLevelThresholdReplacementList </serviceLevelThresholdSeconds> [0..1]
<serviceLevelInclusions> CallCenterScheduledReportServiceLevelInclusionsModify </serviceLevelInclusions> [0..1]
<serviceLevelObjectivePercentage> CallCenterReportServiceLevelObjective </serviceLevelObjectivePercentage> [0..1]
<abandonedCallThresholdSeconds> CallCenterReportAbandonedCallThresholdReplacementList </abandonedCallThresholdSeconds> [0..1]
<emailAddress> CallCenterReportReplacementEmailList </emailAddress> [0..1]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterEnhancedReportingScheduledReportModifyRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="name" type=" CallCenterScheduledReportName "/>
<xs:element name="newName" type=" CallCenterScheduledReportName " minOccurs="0"/>
<xs:element name="description" type=" CallCenterScheduledReportDescription " minOccurs="0" nillable="true"/>
<xs:element name="schedule" type=" CallCenterReportSchedule " minOccurs="0"/>
<xs:element name="samplingPeriod" type=" CallCenterReportSamplingPeriod " minOccurs="0"/>
<xs:element name="startDayOfWeek" type=" DayOfWeek " minOccurs="0"/>
<xs:element name="reportTimeZone" type=" TimeZone " minOccurs="0"/>
<xs:element name="reportDateFormat" type=" CallCenterReportDateFormat " minOccurs="0"/>
<xs:element name="reportTimeFormat" type=" CallCenterReportTimeFormat " minOccurs="0"/>
<xs:element name="reportInterval" type=" CallCenterReportInterval " minOccurs="0"/>
<xs:element name="reportFormat" type=" CallCenterReportFileFormat " minOccurs="0"/>
<xs:element name="agent" type=" CallCenterScheduledReportAgentSelection " minOccurs="0"/>
<xs:choice minOccurs="0">
<xs:element name="callCenter" type=" CallCenterScheduledReportCallCenterSelection "/>
<xs:element name="dnis" type=" CallCenterScheduledReportDNISSelection "/>
</xs:choice>
<xs:element name="callCompletionThresholdSeconds" type=" CallCenterReportThresholdSeconds " minOccurs="0"/>
<xs:element name="shortDurationThresholdSeconds" type=" CallCenterReportThresholdSeconds " minOccurs="0"/>
<xs:element name="serviceLevelThresholdSeconds" type=" CallCenterReportServiceLevelThresholdReplacementList " minOccurs="0"/>
<xs:element name="serviceLevelInclusions" type=" CallCenterScheduledReportServiceLevelInclusionsModify " minOccurs="0"/>
<xs:element name="serviceLevelObjectivePercentage" type=" CallCenterReportServiceLevelObjective " minOccurs="0" nillable="true"/>
<xs:element name="abandonedCallThresholdSeconds" type=" CallCenterReportAbandonedCallThresholdReplacementList " minOccurs="0"/>
<xs:element name="emailAddress" type=" CallCenterReportReplacementEmailList " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: EnterpriseCallCenterGetRequest17sp4

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name EnterpriseCallCenterGetRequest17sp4
Abstract no
Documentation Request the enterprise level data associated with Call Center. The response is either an EnterpriseCallCenterGetResponse17sp4 or an ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterGetRequest17sp4">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: EnterpriseCallCenterGetResponse17sp4

Parent type: core:OCIDataResponse (derivation method: extension)
Sub-types: None
Name EnterpriseCallCenterGetResponse17sp4
Abstract no
Documentation Response to EnterpriseCallCenterGetRequest17sp4.
XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<useSystemDefaultGuardTimer> xs:boolean </useSystemDefaultGuardTimer> [1]
<enableGuardTimer> xs:boolean </enableGuardTimer> [1]
<guardTimerSeconds> CallCenterGuardTimerSeconds </guardTimerSeconds> [1]
<useSystemDefaultUnavailableSettings> xs:boolean </useSystemDefaultUnavailableSettings> [0..1]
<forceAgentUnavailableOnDNDActivation> xs:boolean </forceAgentUnavailableOnDNDActivation> [0..1]
<forceAgentUnavailableOnPersonalCalls> xs:boolean </forceAgentUnavailableOnPersonalCalls> [0..1]
<forceAgentUnavailableOnBouncedCallLimit> xs:boolean </forceAgentUnavailableOnBouncedCallLimit> [0..1]
<numberConsecutiveBouncedCallsToForceAgentUnavailable> CallCenterConsecutiveBouncedCallsToForceAgentUnavailable </numberConsecutiveBouncedCallsToForceAgentUnavailable> [0..1]
<forceAgentUnavailableOnNotReachable> xs:boolean </forceAgentUnavailableOnNotReachable> [0..1]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterGetResponse17sp4">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="useSystemDefaultGuardTimer" type=" xs:boolean "/>
<xs:element name="enableGuardTimer" type=" xs:boolean "/>
<xs:element name="guardTimerSeconds" type=" CallCenterGuardTimerSeconds "/>
<xs:element name="useSystemDefaultUnavailableSettings" type=" xs:boolean " minOccurs="0"/>
<xs:element name="forceAgentUnavailableOnDNDActivation" type=" xs:boolean " minOccurs="0"/>
<xs:element name="forceAgentUnavailableOnPersonalCalls" type=" xs:boolean " minOccurs="0"/>
<xs:element name="forceAgentUnavailableOnBouncedCallLimit" type=" xs:boolean " minOccurs="0"/>
<xs:element name="numberConsecutiveBouncedCallsToForceAgentUnavailable" type=" CallCenterConsecutiveBouncedCallsToForceAgentUnavailable " minOccurs="0"/>
<xs:element name="forceAgentUnavailableOnNotReachable" type=" xs:boolean " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: EnterpriseCallCenterGetRoutingPolicyRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name EnterpriseCallCenterGetRoutingPolicyRequest
Abstract no
Documentation Request the enterprise call center routing policy. The response is either an EnterpriseCallCenterGetRoutingPolicyResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterGetRoutingPolicyRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: EnterpriseCallCenterGetRoutingPolicyResponse

Parent type: core:OCIDataResponse (derivation method: extension)
Sub-types: None
Name EnterpriseCallCenterGetRoutingPolicyResponse
Abstract no
Documentation Response to EnterpriseCallCenterGetRoutingPolicyRequest. Contains a table with column headings: "Service User Id", "Name" and "Priority".
XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<routingPolicy> CallCenterRoutingPolicy </routingPolicy> [1]
<callCenterTable> core:OCITable </callCenterTable> [1]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterGetRoutingPolicyResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="routingPolicy" type=" CallCenterRoutingPolicy "/>
<xs:element name="callCenterTable" type=" core:OCITable "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: EnterpriseCallCenterModifyRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name EnterpriseCallCenterModifyRequest
Abstract no
Documentation Modify the enterprise level data associated with Call Center The response is either a SuccessResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<useSystemDefaultGuardTimer> xs:boolean </useSystemDefaultGuardTimer> [0..1]
<enableGuardTimer> xs:boolean </enableGuardTimer> [0..1]
<guardTimerSeconds> CallCenterGuardTimerSeconds </guardTimerSeconds> [0..1]
<useSystemDefaultUnavailableSettings> xs:boolean </useSystemDefaultUnavailableSettings> [0..1]
<forceAgentUnavailableOnDNDActivation> xs:boolean </forceAgentUnavailableOnDNDActivation> [0..1]
<forceAgentUnavailableOnPersonalCalls> xs:boolean </forceAgentUnavailableOnPersonalCalls> [0..1]
<forceAgentUnavailableOnBouncedCallLimit> xs:boolean </forceAgentUnavailableOnBouncedCallLimit> [0..1]
<numberConsecutiveBouncedCallsToForceAgentUnavailable> CallCenterConsecutiveBouncedCallsToForceAgentUnavailable </numberConsecutiveBouncedCallsToForceAgentUnavailable> [0..1]
<forceAgentUnavailableOnNotReachable> xs:boolean </forceAgentUnavailableOnNotReachable> [0..1]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterModifyRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="useSystemDefaultGuardTimer" type=" xs:boolean " minOccurs="0"/>
<xs:element name="enableGuardTimer" type=" xs:boolean " minOccurs="0"/>
<xs:element name="guardTimerSeconds" type=" CallCenterGuardTimerSeconds " minOccurs="0"/>
<xs:element name="useSystemDefaultUnavailableSettings" type=" xs:boolean " minOccurs="0"/>
<xs:element name="forceAgentUnavailableOnDNDActivation" type=" xs:boolean " minOccurs="0"/>
<xs:element name="forceAgentUnavailableOnPersonalCalls" type=" xs:boolean " minOccurs="0"/>
<xs:element name="forceAgentUnavailableOnBouncedCallLimit" type=" xs:boolean " minOccurs="0"/>
<xs:element name="numberConsecutiveBouncedCallsToForceAgentUnavailable" type=" CallCenterConsecutiveBouncedCallsToForceAgentUnavailable " minOccurs="0"/>
<xs:element name="forceAgentUnavailableOnNotReachable" type=" xs:boolean " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: EnterpriseCallCenterModifyRoutingPolicyRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name EnterpriseCallCenterModifyRoutingPolicyRequest
Abstract no
Documentation Modify the enterprise call center routing policy. The response is either a SuccessResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<routingPolicy> CallCenterRoutingPolicy </routingPolicy> [0..1]
<routingPriorityOrder> CallCenterRoutingPriorityOrder </routingPriorityOrder> [0..*]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterModifyRoutingPolicyRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="routingPolicy" type=" CallCenterRoutingPolicy " minOccurs="0"/>
<xs:element name="routingPriorityOrder" type=" CallCenterRoutingPriorityOrder " minOccurs="0" maxOccurs="unbounded"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: EstimatedWaitMessageOptionsModify

Parent type: None
Sub-types: None
Name EstimatedWaitMessageOptionsModify
Abstract no
Documentation Estimated Wait Message Options
XML Instance Representation
<...>
<enabled> xs:boolean </enabled> [0..1]
<operatingMode> EstimatedWaitMessageOperatingMode </operatingMode> [0..1]
<playPositionHighVolume> xs:boolean </playPositionHighVolume> [0..1]
<playTimeHighVolume> xs:boolean </playTimeHighVolume> [0..1]
<maximumPositions> EstimatedWaitMessageMaximumPositions </maximumPositions> [0..1]
<maximumWaitingMinutes> EstimatedWaitMessageMaximumWaitingMinutes </maximumWaitingMinutes> [0..1]
<defaultCallHandlingMinutes> EstimatedWaitMessageDefaultCallHandlingMinutes </defaultCallHandlingMinutes> [0..1]
<playUpdatedEWM> xs:boolean </playUpdatedEWM> [0..1]
<timeBetweenEWMUpdatesSeconds> EstimatedWaitMessageTimeBetweenUpdatesSeconds </timeBetweenEWMUpdatesSeconds> [0..1]
</...>
Schema Component Representation
<xs:complexType name="EstimatedWaitMessageOptionsModify">
<xs:sequence>
<xs:element name="enabled" type=" xs:boolean " minOccurs="0"/>
<xs:element name="operatingMode" type=" EstimatedWaitMessageOperatingMode " minOccurs="0"/>
<xs:element name="playPositionHighVolume" type=" xs:boolean " minOccurs="0"/>
<xs:element name="playTimeHighVolume" type=" xs:boolean " minOccurs="0"/>
<xs:element name="maximumPositions" type=" EstimatedWaitMessageMaximumPositions " minOccurs="0"/>
<xs:element name="maximumWaitingMinutes" type=" EstimatedWaitMessageMaximumWaitingMinutes " minOccurs="0"/>
<xs:element name="defaultCallHandlingMinutes" type=" EstimatedWaitMessageDefaultCallHandlingMinutes " minOccurs="0"/>
<xs:element name="playUpdatedEWM" type=" xs:boolean " minOccurs="0"/>
<xs:element name="timeBetweenEWMUpdatesSeconds" type=" EstimatedWaitMessageTimeBetweenUpdatesSeconds " minOccurs="0" nillable="true"/>
</xs:sequence>
</xs:complexType>
top

Complex Type: EstimatedWaitMessageOptionsRead17sp4

Parent type: None
Sub-types: None
Name EstimatedWaitMessageOptionsRead17sp4
Abstract no
Documentation Estimated Wait Message Options
XML Instance Representation
<...>
<enabled> xs:boolean </enabled> [1]
<operatingMode> EstimatedWaitMessageOperatingMode </operatingMode> [1]
<playPositionHighVolume> xs:boolean </playPositionHighVolume> [1]
<playTimeHighVolume> xs:boolean </playTimeHighVolume> [1]
<maximumPositions> EstimatedWaitMessageMaximumPositions </maximumPositions> [1]
<maximumWaitingMinutes> EstimatedWaitMessageMaximumWaitingMinutes </maximumWaitingMinutes> [1]
<defaultCallHandlingMinutes> EstimatedWaitMessageDefaultCallHandlingMinutes </defaultCallHandlingMinutes> [1]
<playUpdatedEWM> xs:boolean </playUpdatedEWM> [1]
<timeBetweenEWMUpdatesSeconds> EstimatedWaitMessageTimeBetweenUpdatesSeconds </timeBetweenEWMUpdatesSeconds> [0..1]
</...>
Schema Component Representation
<xs:complexType name="EstimatedWaitMessageOptionsRead17sp4">
<xs:sequence>
<xs:element name="enabled" type=" xs:boolean "/>
<xs:element name="operatingMode" type=" EstimatedWaitMessageOperatingMode "/>
<xs:element name="playPositionHighVolume" type=" xs:boolean "/>
<xs:element name="playTimeHighVolume" type=" xs:boolean "/>
<xs:element name="maximumPositions" type=" EstimatedWaitMessageMaximumPositions "/>
<xs:element name="maximumWaitingMinutes" type=" EstimatedWaitMessageMaximumWaitingMinutes "/>
<xs:element name="defaultCallHandlingMinutes" type=" EstimatedWaitMessageDefaultCallHandlingMinutes "/>
<xs:element name="playUpdatedEWM" type=" xs:boolean "/>
<xs:element name="timeBetweenEWMUpdatesSeconds" type=" EstimatedWaitMessageTimeBetweenUpdatesSeconds " minOccurs="0"/>
</xs:sequence>
</xs:complexType>
top

Complex Type: GroupCallCenterAddAgentListRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name GroupCallCenterAddAgentListRequest
Abstract no
Documentation Add agent(s) to a call center. The response is either SuccessResponse or ErrorResponse. If the skill level is not present for skill based premium call centers, the users will be set to skill level 1.
Application Data <asDataModeSupported>
true
</asDataModeSupported>
<hssDataModeSupported>
false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
Start Choice [1]
<agentUserId> UserId </agentUserId> [1..*]
<agentSkillList> CallCenterSkillAgentList </agentSkillList> [1..*]
End Choice
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterAddAgentListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
<xs:choice>
<xs:element name="agentUserId" type=" UserId " minOccurs="1" maxOccurs="unbounded"/>
<xs:element name="agentSkillList" type=" CallCenterSkillAgentList " minOccurs="1" maxOccurs="unbounded"/>
</xs:choice>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterAddDNISRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name GroupCallCenterAddDNISRequest
Abstract no
Documentation Add a Call Center DNIS The response is either a SuccessResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<dnisKey> DNISKey </dnisKey> [1]
<dnisPhoneNumber> DN </dnisPhoneNumber> [0..1]
<extension> Extension17 </extension> [0..1]
<useCustomCLIDSettings> xs:boolean </useCustomCLIDSettings> [1]
<callingLineIdPhoneNumber> DN </callingLineIdPhoneNumber> [0..1]
<callingLineIdLastName> CallingLineIdLastName </callingLineIdLastName> [0..1]
<callingLineIdFirstName> CallingLineIdFirstName </callingLineIdFirstName> [0..1]
<useCustomDnisAnnouncementSettings> xs:boolean </useCustomDnisAnnouncementSettings> [1]
<priority> DNISPriority </priority> [1]
<allowOutgoingACDCall> xs:boolean </allowOutgoingACDCall> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterAddDNISRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="dnisKey" type=" DNISKey "/>
<xs:element name="dnisPhoneNumber" type=" DN " minOccurs="0"/>
<xs:element name="extension" type=" Extension17 " minOccurs="0"/>
<xs:element name="useCustomCLIDSettings" type=" xs:boolean "/>
<xs:element name="callingLineIdPhoneNumber" type=" DN " minOccurs="0"/>
<xs:element name="callingLineIdLastName" type=" CallingLineIdLastName " minOccurs="0"/>
<xs:element name="callingLineIdFirstName" type=" CallingLineIdFirstName " minOccurs="0"/>
<xs:element name="useCustomDnisAnnouncementSettings" type=" xs:boolean "/>
<xs:element name="priority" type=" DNISPriority "/>
<xs:element name="allowOutgoingACDCall" type=" xs:boolean "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterAddInstanceRequest19

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name GroupCallCenterAddInstanceRequest19
Abstract no
Documentation Add a Call Center instance to a group. The domain is required in the serviceUserId. The response is either SuccessResponse or ErrorResponse.
Application Data <asDataModeSupported>
true
</asDataModeSupported>
<hssDataModeSupported>
false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<groupId> GroupId </groupId> [1]
<serviceUserId> UserId </serviceUserId> [1]
<serviceInstanceProfile> ServiceInstanceAddProfileCallCenter </serviceInstanceProfile> [1]
<type> CallCenterType </type> [1]
<routingType> CallCenterRoutingType </routingType> [0..1]
<policy> HuntPolicy </policy> [1]
<enableVideo> xs:boolean </enableVideo> [1]
<queueLength> CallCenterQueueLength16 </queueLength> [1]
<enableReporting> xs:boolean </enableReporting> [0..1]
<allowCallerToDialEscapeDigit> xs:boolean </allowCallerToDialEscapeDigit> [1]
<escapeDigit> DtmfDigit </escapeDigit> [1]
<resetCallStatisticsUponEntryInQueue> xs:boolean </resetCallStatisticsUponEntryInQueue> [1]
<allowAgentLogoff> xs:boolean </allowAgentLogoff> [1]
<allowCallWaitingForAgents> xs:boolean </allowCallWaitingForAgents> [1]
<allowCallsToAgentsInWrapUp> xs:boolean </allowCallsToAgentsInWrapUp> [0..1]
<overrideAgentWrapUpTime> xs:boolean </overrideAgentWrapUpTime> [0..1]
<wrapUpSeconds> CallCenterWrapUpSeconds </wrapUpSeconds> [0..1]
<forceDeliveryOfCalls> xs:boolean </forceDeliveryOfCalls> [0..1]
<forceDeliveryWaitTimeSeconds> CallCenterForceDeliveryWaitTimeSeconds </forceDeliveryWaitTimeSeconds> [0..1]
<enableAutomaticStateChangeForAgents> xs:boolean </enableAutomaticStateChangeForAgents> [0..1]
<agentStateAfterCall> AgentACDAutomaticState </agentStateAfterCall> [0..1]
<agentUnavailableCode> CallCenterAgentUnavailableCode </agentUnavailableCode> [0..1]
<externalPreferredAudioCodec> AudioFileCodec </externalPreferredAudioCodec> [1]
<internalPreferredAudioCodec> AudioFileCodec </internalPreferredAudioCodec> [1]
<playRingingWhenOfferingCall> xs:boolean </playRingingWhenOfferingCall> [1]
<networkClassOfService> NetworkClassOfServiceName </networkClassOfService> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterAddInstanceRequest19">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="groupId" type=" GroupId "/>
<xs:element name="serviceUserId" type=" UserId "/>
<xs:element name="serviceInstanceProfile" type=" ServiceInstanceAddProfileCallCenter "/>
<xs:element name="type" type=" CallCenterType "/>
<xs:element name="routingType" type=" CallCenterRoutingType " minOccurs="0"/>
<xs:element name="policy" type=" HuntPolicy "/>
<xs:element name="enableVideo" type=" xs:boolean "/>
<xs:element name="queueLength" type=" CallCenterQueueLength16 "/>
<xs:element name="enableReporting" type=" xs:boolean " minOccurs="0"/>
<xs:element name="allowCallerToDialEscapeDigit" type=" xs:boolean "/>
<xs:element name="escapeDigit" type=" DtmfDigit "/>
<xs:element name="resetCallStatisticsUponEntryInQueue" type=" xs:boolean "/>
<xs:element name="allowAgentLogoff" type=" xs:boolean "/>
<xs:element name="allowCallWaitingForAgents" type=" xs:boolean "/>
<xs:element name="allowCallsToAgentsInWrapUp" type=" xs:boolean " minOccurs="0"/>
<xs:element name="overrideAgentWrapUpTime" type=" xs:boolean " minOccurs="0"/>
<xs:element name="wrapUpSeconds" type=" CallCenterWrapUpSeconds " minOccurs="0"/>
<xs:element name="forceDeliveryOfCalls" type=" xs:boolean " minOccurs="0"/>
<xs:element name="forceDeliveryWaitTimeSeconds" type=" CallCenterForceDeliveryWaitTimeSeconds " minOccurs="0"/>
<xs:element name="enableAutomaticStateChangeForAgents" type=" xs:boolean " minOccurs="0"/>
<xs:element name="agentStateAfterCall" type=" AgentACDAutomaticState " minOccurs="0"/>
<xs:element name="agentUnavailableCode" type=" CallCenterAgentUnavailableCode " minOccurs="0"/>
<xs:element name="externalPreferredAudioCodec" type=" AudioFileCodec "/>
<xs:element name="internalPreferredAudioCodec" type=" AudioFileCodec "/>
<xs:element name="playRingingWhenOfferingCall" type=" xs:boolean "/>
<xs:element name="networkClassOfService" type=" NetworkClassOfServiceName " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterAddSupervisorListRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name GroupCallCenterAddSupervisorListRequest
Abstract no
Documentation Add supervisor(s) to a call center. The response is either SuccessResponse or ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
<supervisorUserId> UserId </supervisorUserId> [1..*]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterAddSupervisorListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
<xs:element name="supervisorUserId" type=" UserId " minOccurs="1" maxOccurs="unbounded"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterAgentThresholdDefaultProfileGetRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name GroupCallCenterAgentThresholdDefaultProfileGetRequest
Abstract no
Documentation Gets an existing default Call Center Agent Threshold Profile in a Group. If includeAgentsTable is set to true, a table with the list of agents assigned to the profile is included in the response. The search criteria is used to filter the list of agents to be included in the table. The response is either a GroupCallCenterAgentThresholdDefaultProfileGetResponse or an ErrorResponse.
Application Data <asDataModeSupported>
true
</asDataModeSupported>
<hssDataModeSupported>
false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<groupId> GroupId </groupId> [1]
<includeAgentsTable> xs:boolean </includeAgentsTable> [1]
<responseSizeLimit> ResponseSizeLimit </responseSizeLimit> [0..1]
<searchCriteriaUserLastName> SearchCriteriaUserLastName </searchCriteriaUserLastName> [0..*]
<searchCriteriaUserFirstName> SearchCriteriaUserFirstName </searchCriteriaUserFirstName> [0..*]
<searchCriteriaExactUserDepartment> SearchCriteriaExactUserDepartment </searchCriteriaExactUserDepartment> [0..1]
<searchCriteriaUserId> SearchCriteriaUserId </searchCriteriaUserId> [0..*]
<searchCriteriaDn> SearchCriteriaDn </searchCriteriaDn> [0..*]
<searchCriteriaExtension> SearchCriteriaExtension </searchCriteriaExtension> [0..*]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterAgentThresholdDefaultProfileGetRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="groupId" type=" GroupId "/>
<xs:element name="includeAgentsTable" type=" xs:boolean "/>
<xs:element name="responseSizeLimit" type=" ResponseSizeLimit " minOccurs="0"/>
<xs:element name="searchCriteriaUserLastName" type=" SearchCriteriaUserLastName " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="searchCriteriaUserFirstName" type=" SearchCriteriaUserFirstName " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="searchCriteriaExactUserDepartment" type=" SearchCriteriaExactUserDepartment " minOccurs="0"/>
<xs:element name="searchCriteriaUserId" type=" SearchCriteriaUserId " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="searchCriteriaDn" type=" SearchCriteriaDn " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="searchCriteriaExtension" type=" SearchCriteriaExtension " minOccurs="0" maxOccurs="unbounded"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterAgentThresholdDefaultProfileGetResponse

Parent type: core:OCIDataResponse (derivation method: extension)
Sub-types: None
Name GroupCallCenterAgentThresholdDefaultProfileGetResponse
Abstract no
Documentation Response to the GroupCallCenterAgentThresholdDefaultProfileGetRequest. The agent table contains the agents assigned to the profile and has column headings: "User Id", "Last Name", "First Name", "Hiragana Last Name", "Hiragana First Name", "Phone Number", "Extension", "Department", "Email Address";
Application Data <asDataModeSupported>
true
</asDataModeSupported>
<hssDataModeSupported>
false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<profileName> CallCenterAgentThresholdProfileName </profileName> [1]
<profileDescription> CallCenterAgentThresholdProfileDescription </profileDescription> [0..1]
<thresholdCurrentCallStateIdleTimeYellow> CallCenterAgentThresholdCurrentCallStateIdleTimeSeconds </thresholdCurrentCallStateIdleTimeYellow> [0..1]
<thresholdCurrentCallStateIdleTimeRed> CallCenterAgentThresholdCurrentCallStateIdleTimeSeconds </thresholdCurrentCallStateIdleTimeRed> [0..1]
<thresholdCurrentCallStateOnCallTimeYellow> CallCenterAgentThresholdCurrentCallStateOnCallTimeSeconds </thresholdCurrentCallStateOnCallTimeYellow> [0..1]
<thresholdCurrentCallStateOnCallTimeRed> CallCenterAgentThresholdCurrentCallStateOnCallTimeSeconds </thresholdCurrentCallStateOnCallTimeRed> [0..1]
<thresholdCurrentAgentStateUnavailableTimeYellow> CallCenterAgentThresholdCurrentAgentStateUnavailableTimeSeconds </thresholdCurrentAgentStateUnavailableTimeYellow> [0..1]
<thresholdCurrentAgentStateUnavailableTimeRed> CallCenterAgentThresholdCurrentAgentStateUnavailableTimeSeconds </thresholdCurrentAgentStateUnavailableTimeRed> [0..1]
<thresholdAverageBusyInTimeYellow> CallCenterAgentThresholdAverageBusyInTimeSeconds </thresholdAverageBusyInTimeYellow> [0..1]
<thresholdAverageBusyInTimeRed> CallCenterAgentThresholdAverageBusyInTimeSeconds </thresholdAverageBusyInTimeRed> [0..1]
<thresholdAverageBusyOutTimeYellow> CallCenterAgentThresholdAverageBusyOutTimeSeconds </thresholdAverageBusyOutTimeYellow> [0..1]
<thresholdAverageBusyOutTimeRed> CallCenterAgentThresholdAverageBusyOutTimeSeconds </thresholdAverageBusyOutTimeRed> [0..1]
<thresholdAverageWrapUpTimeYellow> CallCenterAgentThresholdAverageWrapUpTimeSeconds </thresholdAverageWrapUpTimeYellow> [0..1]
<thresholdAverageWrapUpTimeRed> CallCenterAgentThresholdAverageWrapUpTimeSeconds </thresholdAverageWrapUpTimeRed> [0..1]
<enableNotificationEmail> xs:boolean </enableNotificationEmail> [1]
<notificationEmailAddress> EmailAddress </notificationEmailAddress> [0..8]
<agentTable> core:OCITable </agentTable> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterAgentThresholdDefaultProfileGetResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="profileName" type=" CallCenterAgentThresholdProfileName "/>
<xs:element name="profileDescription" type=" CallCenterAgentThresholdProfileDescription " minOccurs="0"/>
<xs:element name="thresholdCurrentCallStateIdleTimeYellow" type=" CallCenterAgentThresholdCurrentCallStateIdleTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdCurrentCallStateIdleTimeRed" type=" CallCenterAgentThresholdCurrentCallStateIdleTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdCurrentCallStateOnCallTimeYellow" type=" CallCenterAgentThresholdCurrentCallStateOnCallTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdCurrentCallStateOnCallTimeRed" type=" CallCenterAgentThresholdCurrentCallStateOnCallTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdCurrentAgentStateUnavailableTimeYellow" type=" CallCenterAgentThresholdCurrentAgentStateUnavailableTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdCurrentAgentStateUnavailableTimeRed" type=" CallCenterAgentThresholdCurrentAgentStateUnavailableTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdAverageBusyInTimeYellow" type=" CallCenterAgentThresholdAverageBusyInTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdAverageBusyInTimeRed" type=" CallCenterAgentThresholdAverageBusyInTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdAverageBusyOutTimeYellow" type=" CallCenterAgentThresholdAverageBusyOutTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdAverageBusyOutTimeRed" type=" CallCenterAgentThresholdAverageBusyOutTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdAverageWrapUpTimeYellow" type=" CallCenterAgentThresholdAverageWrapUpTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdAverageWrapUpTimeRed" type=" CallCenterAgentThresholdAverageWrapUpTimeSeconds " minOccurs="0"/>
<xs:element name="enableNotificationEmail" type=" xs:boolean "/>
<xs:element name="notificationEmailAddress" type=" EmailAddress " minOccurs="0" maxOccurs="8"/>
<xs:element name="agentTable" type=" core:OCITable " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterAgentThresholdProfileAddAgentListRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name GroupCallCenterAgentThresholdProfileAddAgentListRequest
Abstract no
Documentation Add agent(s) to a Agent Threshold Profile. When an agent is assigned (added )to a profile, it is automatically unassigned (deleted) from the previous profile it was assigned to. The response is either SuccessResponse or ErrorResponse.
Application Data <asDataModeSupported>
true
</asDataModeSupported>
<hssDataModeSupported>
false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<groupId> GroupId </groupId> [1]
<profileName> CallCenterAgentThresholdProfileName </profileName> [1]
<agentUserId> UserId </agentUserId> [1..*]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterAgentThresholdProfileAddAgentListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="groupId" type=" GroupId "/>
<xs:element name="profileName" type=" CallCenterAgentThresholdProfileName "/>
<xs:element name="agentUserId" type=" UserId " minOccurs="1" maxOccurs="unbounded"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterAgentThresholdProfileAddRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name GroupCallCenterAgentThresholdProfileAddRequest
Abstract no
Documentation Add a new Call Center Agent Threshold Profile in a Group. The response is either a SuccessResponse or an ErrorResponse.
Application Data <asDataModeSupported>
true
</asDataModeSupported>
<hssDataModeSupported>
false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<groupId> GroupId </groupId> [1]
<profileName> CallCenterAgentThresholdProfileName </profileName> [1]
<profileDescription> CallCenterAgentThresholdProfileDescription </profileDescription> [0..1]
<thresholdCurrentCallStateIdleTimeYellow> CallCenterAgentThresholdCurrentCallStateIdleTimeSeconds </thresholdCurrentCallStateIdleTimeYellow> [0..1]
<thresholdCurrentCallStateIdleTimeRed> CallCenterAgentThresholdCurrentCallStateIdleTimeSeconds </thresholdCurrentCallStateIdleTimeRed> [0..1]
<thresholdCurrentCallStateOnCallTimeYellow> CallCenterAgentThresholdCurrentCallStateOnCallTimeSeconds </thresholdCurrentCallStateOnCallTimeYellow> [0..1]
<thresholdCurrentCallStateOnCallTimeRed> CallCenterAgentThresholdCurrentCallStateOnCallTimeSeconds </thresholdCurrentCallStateOnCallTimeRed> [0..1]
<thresholdCurrentAgentStateUnavailableTimeYellow> CallCenterAgentThresholdCurrentAgentStateUnavailableTimeSeconds </thresholdCurrentAgentStateUnavailableTimeYellow> [0..1]
<thresholdCurrentAgentStateUnavailableTimeRed> CallCenterAgentThresholdCurrentAgentStateUnavailableTimeSeconds </thresholdCurrentAgentStateUnavailableTimeRed> [0..1]
<thresholdAverageBusyInTimeYellow> CallCenterAgentThresholdAverageBusyInTimeSeconds </thresholdAverageBusyInTimeYellow> [0..1]
<thresholdAverageBusyInTimeRed> CallCenterAgentThresholdAverageBusyInTimeSeconds </thresholdAverageBusyInTimeRed> [0..1]
<thresholdAverageBusyOutTimeYellow> CallCenterAgentThresholdAverageBusyOutTimeSeconds </thresholdAverageBusyOutTimeYellow> [0..1]
<thresholdAverageBusyOutTimeRed> CallCenterAgentThresholdAverageBusyOutTimeSeconds </thresholdAverageBusyOutTimeRed> [0..1]
<thresholdAverageWrapUpTimeYellow> CallCenterAgentThresholdAverageWrapUpTimeSeconds </thresholdAverageWrapUpTimeYellow> [0..1]
<thresholdAverageWrapUpTimeRed> CallCenterAgentThresholdAverageWrapUpTimeSeconds </thresholdAverageWrapUpTimeRed> [0..1]
<enableNotificationEmail> xs:boolean </enableNotificationEmail> [1]
<notificationEmailAddress> EmailAddress </notificationEmailAddress> [0..8]
<agentUserId> UserId </agentUserId> [0..*]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterAgentThresholdProfileAddRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="groupId" type=" GroupId "/>
<xs:element name="profileName" type=" CallCenterAgentThresholdProfileName "/>
<xs:element name="profileDescription" type=" CallCenterAgentThresholdProfileDescription " minOccurs="0"/>
<xs:element name="thresholdCurrentCallStateIdleTimeYellow" type=" CallCenterAgentThresholdCurrentCallStateIdleTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdCurrentCallStateIdleTimeRed" type=" CallCenterAgentThresholdCurrentCallStateIdleTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdCurrentCallStateOnCallTimeYellow" type=" CallCenterAgentThresholdCurrentCallStateOnCallTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdCurrentCallStateOnCallTimeRed" type=" CallCenterAgentThresholdCurrentCallStateOnCallTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdCurrentAgentStateUnavailableTimeYellow" type=" CallCenterAgentThresholdCurrentAgentStateUnavailableTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdCurrentAgentStateUnavailableTimeRed" type=" CallCenterAgentThresholdCurrentAgentStateUnavailableTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdAverageBusyInTimeYellow" type=" CallCenterAgentThresholdAverageBusyInTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdAverageBusyInTimeRed" type=" CallCenterAgentThresholdAverageBusyInTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdAverageBusyOutTimeYellow" type=" CallCenterAgentThresholdAverageBusyOutTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdAverageBusyOutTimeRed" type=" CallCenterAgentThresholdAverageBusyOutTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdAverageWrapUpTimeYellow" type=" CallCenterAgentThresholdAverageWrapUpTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdAverageWrapUpTimeRed" type=" CallCenterAgentThresholdAverageWrapUpTimeSeconds " minOccurs="0"/>
<xs:element name="enableNotificationEmail" type=" xs:boolean "/>
<xs:element name="notificationEmailAddress" type=" EmailAddress " minOccurs="0" maxOccurs="8"/>
<xs:element name="agentUserId" type=" UserId " minOccurs="0" maxOccurs="unbounded"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterAgentThresholdProfileDeleteAgentListRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name GroupCallCenterAgentThresholdProfileDeleteAgentListRequest
Abstract no
Documentation Delete agent(s) from a Agent Threshold Profile. Agents cannot be unassigned (deleted) directly from the default profile, they need to be assigned (added) to a different profile. The response is either SuccessResponse or ErrorResponse.
Application Data <asDataModeSupported>
true
</asDataModeSupported>
<hssDataModeSupported>
false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<groupId> GroupId </groupId> [1]
<profileName> CallCenterAgentThresholdProfileName </profileName> [1]
<agentUserId> UserId </agentUserId> [1..*]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterAgentThresholdProfileDeleteAgentListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="groupId" type=" GroupId "/>
<xs:element name="profileName" type=" CallCenterAgentThresholdProfileName "/>
<xs:element name="agentUserId" type=" UserId " minOccurs="1" maxOccurs="unbounded"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterAgentThresholdProfileDeleteRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name GroupCallCenterAgentThresholdProfileDeleteRequest
Abstract no
Documentation Deletes an existing Call Center Agent Threshold Profile in a Group. The default profile cannot be deleted. The response is either a SuccessResponse or an ErrorResponse.
Application Data <asDataModeSupported>
true
</asDataModeSupported>
<hssDataModeSupported>
false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<groupId> GroupId </groupId> [1]
<profileName> CallCenterAgentThresholdProfileName </profileName> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterAgentThresholdProfileDeleteRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="groupId" type=" GroupId "/>
<xs:element name="profileName" type=" CallCenterAgentThresholdProfileName "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterAgentThresholdProfileGetAvailableAgentListRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name GroupCallCenterAgentThresholdProfileGetAvailableAgentListRequest
Abstract no
Documentation Get the list of all Agents in the Group that can be assigned to a given Call Center Agent Threshold Profile in a Group. An agent is available to be assigned to a given Agent Threshold Profile if it is a Call Center Standard or Call Center Premium agent and the agent is not yet assigned to the profile. The available agent list for a new Call Center Agent Threshold profile can be obtained by not setting the excludeAgentsAssignedToProfileName. When the excludeAgentsAssignedToProfileName is specified, all agents already assigned to the specified profile are not included in the response, even if the search criterion element searchCriteriaAgentThresholdProfile is specified using the same profile name. The response is either a GroupCallCenterAgentThresholdProfileGetAvailableAgentListResponse or an ErrorResponse.
Application Data <asDataModeSupported>
true
</asDataModeSupported>
<hssDataModeSupported>
false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<groupId> GroupId </groupId> [1]
<excludeAgentsAssignedToProfileName> CallCenterAgentThresholdProfileName </excludeAgentsAssignedToProfileName> [0..1]
<responseSizeLimit> ResponseSizeLimit </responseSizeLimit> [0..1]
<searchCriteriaUserLastName> SearchCriteriaUserLastName </searchCriteriaUserLastName> [0..*]
<searchCriteriaUserFirstName> SearchCriteriaUserFirstName </searchCriteriaUserFirstName> [0..*]
<searchCriteriaExactUserDepartment> SearchCriteriaExactUserDepartment </searchCriteriaExactUserDepartment> [0..1]
<searchCriteriaUserId> SearchCriteriaUserId </searchCriteriaUserId> [0..*]
<searchCriteriaDn> SearchCriteriaDn </searchCriteriaDn> [0..*]
<searchCriteriaExtension> SearchCriteriaExtension </searchCriteriaExtension> [0..*]
<searchCriteriaAgentThresholdProfile> SearchCriteriaAgentThresholdProfile </searchCriteriaAgentThresholdProfile> [0..*]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterAgentThresholdProfileGetAvailableAgentListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="groupId" type=" GroupId "/>
<xs:element name="excludeAgentsAssignedToProfileName" type=" CallCenterAgentThresholdProfileName " minOccurs="0"/>
<xs:element name="responseSizeLimit" type=" ResponseSizeLimit " minOccurs="0"/>
<xs:element name="searchCriteriaUserLastName" type=" SearchCriteriaUserLastName " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="searchCriteriaUserFirstName" type=" SearchCriteriaUserFirstName " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="searchCriteriaExactUserDepartment" type=" SearchCriteriaExactUserDepartment " minOccurs="0"/>
<xs:element name="searchCriteriaUserId" type=" SearchCriteriaUserId " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="searchCriteriaDn" type=" SearchCriteriaDn " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="searchCriteriaExtension" type=" SearchCriteriaExtension " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="searchCriteriaAgentThresholdProfile" type=" SearchCriteriaAgentThresholdProfile " minOccurs="0" maxOccurs="unbounded"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterAgentThresholdProfileGetAvailableAgentListResponse

Parent type: core:OCIDataResponse (derivation method: extension)
Sub-types: None
Name GroupCallCenterAgentThresholdProfileGetAvailableAgentListResponse
Abstract no
Documentation Response to the GroupCallCenterAgentThresholdProfileGetAvailableAgentListRequest. Contains a table with column headings: "User Id", "Last Name", "First Name", "Hiragana Last Name", "Hiragana First Name", "Phone Number", "Extension", "Department", "Email Address", "Agent Threshold Profile";
Application Data <asDataModeSupported>
true
</asDataModeSupported>
<hssDataModeSupported>
false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<agentTable> core:OCITable </agentTable> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterAgentThresholdProfileGetAvailableAgentListResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="agentTable" type=" core:OCITable "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterAgentThresholdProfileGetListRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name GroupCallCenterAgentThresholdProfileGetListRequest
Abstract no
Documentation Get the list of Call Center Agent Threshold Profiles in the Group. The response is either GroupCallCenterAgentThresholdProfileGetListResponse or ErrorResponse.
Application Data <asDataModeSupported>
true
</asDataModeSupported>
<hssDataModeSupported>
false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<groupId> GroupId </groupId> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterAgentThresholdProfileGetListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="groupId" type=" GroupId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterAgentThresholdProfileGetListResponse

Parent type: core:OCIDataResponse (derivation method: extension)
Sub-types: None
Name GroupCallCenterAgentThresholdProfileGetListResponse
Abstract no
Documentation Response to the GroupCallCenterAgentThresholdProfileGetListRequest. Contains a table with all the Call Center Agent Threshold Profiles in the Group. The column headings are: "Default", "Name", "Description".
Application Data <asDataModeSupported>
true
</asDataModeSupported>
<hssDataModeSupported>
false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<profilesTable> core:OCITable </profilesTable> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterAgentThresholdProfileGetListResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="profilesTable" type=" core:OCITable "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterAgentThresholdProfileGetRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name GroupCallCenterAgentThresholdProfileGetRequest
Abstract no
Documentation Gets an existing non-default Call Center Agent Threshold Profile in a Group. The response is either a GroupCallCenterAgentThresholdProfileGetResponse or an ErrorResponse.
Application Data <asDataModeSupported>
true
</asDataModeSupported>
<hssDataModeSupported>
false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<groupId> GroupId </groupId> [1]
<profileName> CallCenterAgentThresholdProfileName </profileName> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterAgentThresholdProfileGetRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="groupId" type=" GroupId "/>
<xs:element name="profileName" type=" CallCenterAgentThresholdProfileName "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterAgentThresholdProfileGetResponse

Parent type: core:OCIDataResponse (derivation method: extension)
Sub-types: None
Name GroupCallCenterAgentThresholdProfileGetResponse
Abstract no
Documentation Response to the GroupCallCenterAgentThresholdProfileGetRequest. The agentTable contains the agents assigned to the profile and has the column headings: "User Id", "Group Id", "Last Name", "First Name", "Hiragana Last Name", "Hiragana First Name", "Phone Number", "Extension", "Department", "Email Address";
Application Data <asDataModeSupported>
true
</asDataModeSupported>
<hssDataModeSupported>
false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<profileDescription> CallCenterAgentThresholdProfileDescription </profileDescription> [0..1]
<thresholdCurrentCallStateIdleTimeYellow> CallCenterAgentThresholdCurrentCallStateIdleTimeSeconds </thresholdCurrentCallStateIdleTimeYellow> [0..1]
<thresholdCurrentCallStateIdleTimeRed> CallCenterAgentThresholdCurrentCallStateIdleTimeSeconds </thresholdCurrentCallStateIdleTimeRed> [0..1]
<thresholdCurrentCallStateOnCallTimeYellow> CallCenterAgentThresholdCurrentCallStateOnCallTimeSeconds </thresholdCurrentCallStateOnCallTimeYellow> [0..1]
<thresholdCurrentCallStateOnCallTimeRed> CallCenterAgentThresholdCurrentCallStateOnCallTimeSeconds </thresholdCurrentCallStateOnCallTimeRed> [0..1]
<thresholdCurrentAgentStateUnavailableTimeYellow> CallCenterAgentThresholdCurrentAgentStateUnavailableTimeSeconds </thresholdCurrentAgentStateUnavailableTimeYellow> [0..1]
<thresholdCurrentAgentStateUnavailableTimeRed> CallCenterAgentThresholdCurrentAgentStateUnavailableTimeSeconds </thresholdCurrentAgentStateUnavailableTimeRed> [0..1]
<thresholdAverageBusyInTimeYellow> CallCenterAgentThresholdAverageBusyInTimeSeconds </thresholdAverageBusyInTimeYellow> [0..1]
<thresholdAverageBusyInTimeRed> CallCenterAgentThresholdAverageBusyInTimeSeconds </thresholdAverageBusyInTimeRed> [0..1]
<thresholdAverageBusyOutTimeYellow> CallCenterAgentThresholdAverageBusyOutTimeSeconds </thresholdAverageBusyOutTimeYellow> [0..1]
<thresholdAverageBusyOutTimeRed> CallCenterAgentThresholdAverageBusyOutTimeSeconds </thresholdAverageBusyOutTimeRed> [0..1]
<thresholdAverageWrapUpTimeYellow> CallCenterAgentThresholdAverageWrapUpTimeSeconds </thresholdAverageWrapUpTimeYellow> [0..1]
<thresholdAverageWrapUpTimeRed> CallCenterAgentThresholdAverageWrapUpTimeSeconds </thresholdAverageWrapUpTimeRed> [0..1]
<enableNotificationEmail> xs:boolean </enableNotificationEmail> [1]
<notificationEmailAddress> EmailAddress </notificationEmailAddress> [0..8]
<agentTable> core:OCITable </agentTable> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterAgentThresholdProfileGetResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="profileDescription" type=" CallCenterAgentThresholdProfileDescription " minOccurs="0"/>
<xs:element name="thresholdCurrentCallStateIdleTimeYellow" type=" CallCenterAgentThresholdCurrentCallStateIdleTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdCurrentCallStateIdleTimeRed" type=" CallCenterAgentThresholdCurrentCallStateIdleTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdCurrentCallStateOnCallTimeYellow" type=" CallCenterAgentThresholdCurrentCallStateOnCallTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdCurrentCallStateOnCallTimeRed" type=" CallCenterAgentThresholdCurrentCallStateOnCallTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdCurrentAgentStateUnavailableTimeYellow" type=" CallCenterAgentThresholdCurrentAgentStateUnavailableTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdCurrentAgentStateUnavailableTimeRed" type=" CallCenterAgentThresholdCurrentAgentStateUnavailableTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdAverageBusyInTimeYellow" type=" CallCenterAgentThresholdAverageBusyInTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdAverageBusyInTimeRed" type=" CallCenterAgentThresholdAverageBusyInTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdAverageBusyOutTimeYellow" type=" CallCenterAgentThresholdAverageBusyOutTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdAverageBusyOutTimeRed" type=" CallCenterAgentThresholdAverageBusyOutTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdAverageWrapUpTimeYellow" type=" CallCenterAgentThresholdAverageWrapUpTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdAverageWrapUpTimeRed" type=" CallCenterAgentThresholdAverageWrapUpTimeSeconds " minOccurs="0"/>
<xs:element name="enableNotificationEmail" type=" xs:boolean "/>
<xs:element name="notificationEmailAddress" type=" EmailAddress " minOccurs="0" maxOccurs="8"/>
<xs:element name="agentTable" type=" core:OCITable "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterAgentThresholdProfileModifyRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name GroupCallCenterAgentThresholdProfileModifyRequest
Abstract no
Documentation Modifies an existing Call Center Agent Threshold Profile in the Group. The response is either a SuccessResponse or an ErrorResponse.
Application Data <asDataModeSupported>
true
</asDataModeSupported>
<hssDataModeSupported>
false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<groupId> GroupId </groupId> [1]
<profileName> CallCenterAgentThresholdProfileName </profileName> [1]
<newProfileName> CallCenterAgentThresholdProfileName </newProfileName> [0..1]
<profileDescription> CallCenterAgentThresholdProfileDescription </profileDescription> [0..1]
<thresholdCurrentCallStateIdleTimeYellow> CallCenterAgentThresholdCurrentCallStateIdleTimeSeconds </thresholdCurrentCallStateIdleTimeYellow> [0..1]
<thresholdCurrentCallStateIdleTimeRed> CallCenterAgentThresholdCurrentCallStateIdleTimeSeconds </thresholdCurrentCallStateIdleTimeRed> [0..1]
<thresholdCurrentCallStateOnCallTimeYellow> CallCenterAgentThresholdCurrentCallStateOnCallTimeSeconds </thresholdCurrentCallStateOnCallTimeYellow> [0..1]
<thresholdCurrentCallStateOnCallTimeRed> CallCenterAgentThresholdCurrentCallStateOnCallTimeSeconds </thresholdCurrentCallStateOnCallTimeRed> [0..1]
<thresholdCurrentAgentStateUnavailableTimeYellow> CallCenterAgentThresholdCurrentAgentStateUnavailableTimeSeconds </thresholdCurrentAgentStateUnavailableTimeYellow> [0..1]
<thresholdCurrentAgentStateUnavailableTimeRed> CallCenterAgentThresholdCurrentAgentStateUnavailableTimeSeconds </thresholdCurrentAgentStateUnavailableTimeRed> [0..1]
<thresholdAverageBusyInTimeYellow> CallCenterAgentThresholdAverageBusyInTimeSeconds </thresholdAverageBusyInTimeYellow> [0..1]
<thresholdAverageBusyInTimeRed> CallCenterAgentThresholdAverageBusyInTimeSeconds </thresholdAverageBusyInTimeRed> [0..1]
<thresholdAverageBusyOutTimeYellow> CallCenterAgentThresholdAverageBusyOutTimeSeconds </thresholdAverageBusyOutTimeYellow> [0..1]
<thresholdAverageBusyOutTimeRed> CallCenterAgentThresholdAverageBusyOutTimeSeconds </thresholdAverageBusyOutTimeRed> [0..1]
<thresholdAverageWrapUpTimeYellow> CallCenterAgentThresholdAverageWrapUpTimeSeconds </thresholdAverageWrapUpTimeYellow> [0..1]
<thresholdAverageWrapUpTimeRed> CallCenterAgentThresholdAverageWrapUpTimeSeconds </thresholdAverageWrapUpTimeRed> [0..1]
<enableNotificationEmail> xs:boolean </enableNotificationEmail> [0..1]
<notificationEmailAddressList> CallCenterAgentThresholdProfileReplacementNotificationEmailList </notificationEmailAddressList> [0..1]
<agentUserIdList> ReplacementUserIdList </agentUserIdList> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterAgentThresholdProfileModifyRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="groupId" type=" GroupId "/>
<xs:element name="profileName" type=" CallCenterAgentThresholdProfileName "/>
<xs:element name="newProfileName" type=" CallCenterAgentThresholdProfileName " minOccurs="0"/>
<xs:element name="profileDescription" type=" CallCenterAgentThresholdProfileDescription " minOccurs="0" nillable="true"/>
<xs:element name="thresholdCurrentCallStateIdleTimeYellow" type=" CallCenterAgentThresholdCurrentCallStateIdleTimeSeconds " minOccurs="0" nillable="true"/>
<xs:element name="thresholdCurrentCallStateIdleTimeRed" type=" CallCenterAgentThresholdCurrentCallStateIdleTimeSeconds " minOccurs="0" nillable="true"/>
<xs:element name="thresholdCurrentCallStateOnCallTimeYellow" type=" CallCenterAgentThresholdCurrentCallStateOnCallTimeSeconds " minOccurs="0" nillable="true"/>
<xs:element name="thresholdCurrentCallStateOnCallTimeRed" type=" CallCenterAgentThresholdCurrentCallStateOnCallTimeSeconds " minOccurs="0" nillable="true"/>
<xs:element name="thresholdCurrentAgentStateUnavailableTimeYellow" type=" CallCenterAgentThresholdCurrentAgentStateUnavailableTimeSeconds " minOccurs="0" nillable="true"/>
<xs:element name="thresholdCurrentAgentStateUnavailableTimeRed" type=" CallCenterAgentThresholdCurrentAgentStateUnavailableTimeSeconds " minOccurs="0" nillable="true"/>
<xs:element name="thresholdAverageBusyInTimeYellow" type=" CallCenterAgentThresholdAverageBusyInTimeSeconds " minOccurs="0" nillable="true"/>
<xs:element name="thresholdAverageBusyInTimeRed" type=" CallCenterAgentThresholdAverageBusyInTimeSeconds " minOccurs="0" nillable="true"/>
<xs:element name="thresholdAverageBusyOutTimeYellow" type=" CallCenterAgentThresholdAverageBusyOutTimeSeconds " minOccurs="0" nillable="true"/>
<xs:element name="thresholdAverageBusyOutTimeRed" type=" CallCenterAgentThresholdAverageBusyOutTimeSeconds " minOccurs="0" nillable="true"/>
<xs:element name="thresholdAverageWrapUpTimeYellow" type=" CallCenterAgentThresholdAverageWrapUpTimeSeconds " minOccurs="0" nillable="true"/>
<xs:element name="thresholdAverageWrapUpTimeRed" type=" CallCenterAgentThresholdAverageWrapUpTimeSeconds " minOccurs="0" nillable="true"/>
<xs:element name="enableNotificationEmail" type=" xs:boolean " minOccurs="0"/>
<xs:element name="notificationEmailAddressList" type=" CallCenterAgentThresholdProfileReplacementNotificationEmailList " minOccurs="0" nillable="true"/>
<xs:element name="agentUserIdList" type=" ReplacementUserIdList " nillable="true" minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterAgentUnavailableCodeAddRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name GroupCallCenterAgentUnavailableCodeAddRequest
Abstract no
Documentation Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<groupId> GroupId </groupId> [1]
<isActive> xs:boolean </isActive> [1]
<code> CallCenterAgentUnavailableCode </code> [1]
<description> CallCenterAgentUnavailableCodeDescription </description> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterAgentUnavailableCodeAddRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="groupId" type=" GroupId "/>
<xs:element name="isActive" type=" xs:boolean "/>
<xs:element name="code" type=" CallCenterAgentUnavailableCode "/>
<xs:element name="description" type=" CallCenterAgentUnavailableCodeDescription " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterAgentUnavailableCodeDeleteRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name GroupCallCenterAgentUnavailableCodeDeleteRequest
Abstract no
Documentation Delete a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<groupId> GroupId </groupId> [1]
<code> CallCenterAgentUnavailableCode </code> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterAgentUnavailableCodeDeleteRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="groupId" type=" GroupId "/>
<xs:element name="code" type=" CallCenterAgentUnavailableCode "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterAgentUnavailableCodeGetListRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name GroupCallCenterAgentUnavailableCodeGetListRequest
Abstract no
Documentation Get the list of Call Center Agent Unavailable Codes. The response is either GroupCallCenterAgentUnavailableCodeGetListResponse or ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<groupId> GroupId </groupId> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterAgentUnavailableCodeGetListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="groupId" type=" GroupId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterAgentUnavailableCodeGetListResponse

Parent type: core:OCIDataResponse (derivation method: extension)
Sub-types: None
Name GroupCallCenterAgentUnavailableCodeGetListResponse
Abstract no
Documentation Response to the GroupCallCenterAgentUnavailableCodeGetListRequest. Contains a table with column headings: "Is Active", "Code", "Description".
XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<unavailableCodesTable> core:OCITable </unavailableCodesTable> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterAgentUnavailableCodeGetListResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="unavailableCodesTable" type=" core:OCITable "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterAgentUnavailableCodeGetRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name GroupCallCenterAgentUnavailableCodeGetRequest
Abstract no
Documentation Get a Call Center Agent Unavailable Code. The response is either GroupCallCenterAgentUnavailableCodeGetResponse or ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<groupId> GroupId </groupId> [1]
<code> CallCenterAgentUnavailableCode </code> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterAgentUnavailableCodeGetRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="groupId" type=" GroupId "/>
<xs:element name="code" type=" CallCenterAgentUnavailableCode "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterAgentUnavailableCodeGetResponse

Parent type: core:OCIDataResponse (derivation method: extension)
Sub-types: None
Name GroupCallCenterAgentUnavailableCodeGetResponse
Abstract no
Documentation Response to the GroupCallCenterAgentUnavailableCodeGetRequest
XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<isActive> xs:boolean </isActive> [1]
<description> CallCenterAgentUnavailableCodeDescription </description> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterAgentUnavailableCodeGetResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="isActive" type=" xs:boolean "/>
<xs:element name="description" type=" CallCenterAgentUnavailableCodeDescription " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterAgentUnavailableCodeModifyRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name GroupCallCenterAgentUnavailableCodeModifyRequest
Abstract no
Documentation Modify a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<groupId> GroupId </groupId> [1]
<code> CallCenterAgentUnavailableCode </code> [1]
<isActive> xs:boolean </isActive> [0..1]
<description> CallCenterAgentUnavailableCodeDescription </description> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterAgentUnavailableCodeModifyRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="groupId" type=" GroupId "/>
<xs:element name="code" type=" CallCenterAgentUnavailableCode "/>
<xs:element name="isActive" type=" xs:boolean " minOccurs="0"/>
<xs:element name="description" type=" CallCenterAgentUnavailableCodeDescription " nillable="true" minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterAgentUnavailableCodeSettingsGetRequest17sp4

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name GroupCallCenterAgentUnavailableCodeSettingsGetRequest17sp4
Abstract no
Documentation Request the group level data associated with Call Center Agents Unavailable Code Settings. The response is either a GroupCallCenterAgentUnavailableCodeSettingsGetResponse17sp4 or an ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<groupId> GroupId </groupId> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterAgentUnavailableCodeSettingsGetRequest17sp4">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="groupId" type=" GroupId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterAgentUnavailableCodeSettingsGetResponse17sp4

Parent type: core:OCIDataResponse (derivation method: extension)
Sub-types: None
Name GroupCallCenterAgentUnavailableCodeSettingsGetResponse17sp4
Abstract no
Documentation Response to GroupCallCenterAgentUnavailableCodeSettingsGetRequest17sp4.
XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<enableAgentUnavailableCodes> xs:boolean </enableAgentUnavailableCodes> [1]
<defaultAgentUnavailableCodeOnDND> CallCenterAgentUnavailableCode </defaultAgentUnavailableCodeOnDND> [0..1]
<defaultAgentUnavailableCodeOnPersonalCalls> CallCenterAgentUnavailableCode </defaultAgentUnavailableCodeOnPersonalCalls> [0..1]
<defaultAgentUnavailableCodeOnConsecutiveBounces> CallCenterAgentUnavailableCode </defaultAgentUnavailableCodeOnConsecutiveBounces> [0..1]
<defaultAgentUnavailableCodeOnNotReachable> CallCenterAgentUnavailableCode </defaultAgentUnavailableCodeOnNotReachable> [0..1]
<forceUseOfAgentUnavailableCodes> xs:boolean </forceUseOfAgentUnavailableCodes> [1]
<defaultAgentUnavailableCode> CallCenterAgentUnavailableCode </defaultAgentUnavailableCode> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterAgentUnavailableCodeSettingsGetResponse17sp4">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="enableAgentUnavailableCodes" type=" xs:boolean "/>
<xs:element name="defaultAgentUnavailableCodeOnDND" type=" CallCenterAgentUnavailableCode " minOccurs="0"/>
<xs:element name="defaultAgentUnavailableCodeOnPersonalCalls" type=" CallCenterAgentUnavailableCode " minOccurs="0"/>
<xs:element name="defaultAgentUnavailableCodeOnConsecutiveBounces" type=" CallCenterAgentUnavailableCode " minOccurs="0"/>
<xs:element name="defaultAgentUnavailableCodeOnNotReachable" type=" CallCenterAgentUnavailableCode " minOccurs="0"/>
<xs:element name="forceUseOfAgentUnavailableCodes" type=" xs:boolean "/>
<xs:element name="defaultAgentUnavailableCode" type=" CallCenterAgentUnavailableCode " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterAgentUnavailableCodeSettingsModifyRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name GroupCallCenterAgentUnavailableCodeSettingsModifyRequest
Abstract no
Documentation Modify the group level data associated with Call Center Agents Unavailable Code Settings. The response is either a SuccessResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<groupId> GroupId </groupId> [1]
<enableAgentUnavailableCodes> xs:boolean </enableAgentUnavailableCodes> [0..1]
<defaultAgentUnavailableCodeOnDND> CallCenterAgentUnavailableCode </defaultAgentUnavailableCodeOnDND> [0..1]
<defaultAgentUnavailableCodeOnPersonalCalls> CallCenterAgentUnavailableCode </defaultAgentUnavailableCodeOnPersonalCalls> [0..1]
<defaultAgentUnavailableCodeOnConsecutiveBounces> CallCenterAgentUnavailableCode </defaultAgentUnavailableCodeOnConsecutiveBounces> [0..1]
<defaultAgentUnavailableCodeOnNotReachable> CallCenterAgentUnavailableCode </defaultAgentUnavailableCodeOnNotReachable> [0..1]
<forceUseOfAgentUnavailableCodes> xs:boolean </forceUseOfAgentUnavailableCodes> [0..1]
<defaultAgentUnavailableCode> CallCenterAgentUnavailableCode </defaultAgentUnavailableCode> [0..1]
<codeStateList> CallCenterAgentUnavailableCodeStateModify </codeStateList> [0..1000]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterAgentUnavailableCodeSettingsModifyRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="groupId" type=" GroupId "/>
<xs:element name="enableAgentUnavailableCodes" type=" xs:boolean " minOccurs="0"/>
<xs:element name="defaultAgentUnavailableCodeOnDND" type=" CallCenterAgentUnavailableCode " nillable="true" minOccurs="0"/>
<xs:element name="defaultAgentUnavailableCodeOnPersonalCalls" type=" CallCenterAgentUnavailableCode " nillable="true" minOccurs="0"/>
<xs:element name="defaultAgentUnavailableCodeOnConsecutiveBounces" type=" CallCenterAgentUnavailableCode " nillable="true" minOccurs="0"/>
<xs:element name="defaultAgentUnavailableCodeOnNotReachable" type=" CallCenterAgentUnavailableCode " nillable="true" minOccurs="0"/>
<xs:element name="forceUseOfAgentUnavailableCodes" type=" xs:boolean " minOccurs="0"/>
<xs:element name="defaultAgentUnavailableCode" type=" CallCenterAgentUnavailableCode " nillable="true" minOccurs="0"/>
<xs:element name="codeStateList" type=" CallCenterAgentUnavailableCodeStateModify " minOccurs="0" maxOccurs="1000"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterBouncedCallGetRequest17

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name GroupCallCenterBouncedCallGetRequest17
Abstract no
Documentation Get a call center's bounced call settings. The response is either a GroupCallCenterBouncedCallGetResponse17 or an ErrorResponse.
Application Data <asDataModeSupported>
true
</asDataModeSupported>
<hssDataModeSupported>
false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterBouncedCallGetRequest17">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterBouncedCallGetResponse17

Parent type: core:OCIDataResponse (derivation method: extension)
Sub-types: None
Name GroupCallCenterBouncedCallGetResponse17
Abstract no
Documentation Response to the GroupCallCenterBouncedCallGetRequest17.
Application Data <asDataModeSupported>
true
</asDataModeSupported>
<hssDataModeSupported>
false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<isActive> xs:boolean </isActive> [1]
<numberOfRingsBeforeBouncingCall> HuntNoAnswerRings </numberOfRingsBeforeBouncingCall> [1]
<enableTransfer> xs:boolean </enableTransfer> [0..1]
<transferPhoneNumber> OutgoingDNorSIPURI </transferPhoneNumber> [0..1]
<bounceCallWhenAgentUnavailable> xs:boolean </bounceCallWhenAgentUnavailable> [0..1]
<alertCallCenterCallOnHold> xs:boolean </alertCallCenterCallOnHold> [0..1]
<alertCallCenterCallOnHoldSeconds> AlertCallCenterCallOnHoldSeconds </alertCallCenterCallOnHoldSeconds> [0..1]
<bounceCallCenterCallOnHold> xs:boolean </bounceCallCenterCallOnHold> [0..1]
<bounceCallCenterCallOnHoldSeconds> BounceCallCenterCallOnHoldSeconds </bounceCallCenterCallOnHoldSeconds> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterBouncedCallGetResponse17">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="isActive" type=" xs:boolean "/>
<xs:element name="numberOfRingsBeforeBouncingCall" type=" HuntNoAnswerRings "/>
<xs:element name="enableTransfer" type=" xs:boolean " minOccurs="0"/>
<xs:element name="transferPhoneNumber" type=" OutgoingDNorSIPURI " minOccurs="0"/>
<xs:element name="bounceCallWhenAgentUnavailable" type=" xs:boolean " minOccurs="0"/>
<xs:element name="alertCallCenterCallOnHold" type=" xs:boolean " minOccurs="0"/>
<xs:element name="alertCallCenterCallOnHoldSeconds" type=" AlertCallCenterCallOnHoldSeconds " minOccurs="0"/>
<xs:element name="bounceCallCenterCallOnHold" type=" xs:boolean " minOccurs="0"/>
<xs:element name="bounceCallCenterCallOnHoldSeconds" type=" BounceCallCenterCallOnHoldSeconds " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterBouncedCallModifyRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name GroupCallCenterBouncedCallModifyRequest
Abstract no
Documentation Modify a call center's bounced call settings. The response is either a SuccessResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
<isActive> xs:boolean </isActive> [0..1]
<numberOfRingsBeforeBouncingCall> HuntNoAnswerRings </numberOfRingsBeforeBouncingCall> [0..1]
<enableTransfer> xs:boolean </enableTransfer> [0..1]
<transferPhoneNumber> OutgoingDNorSIPURI </transferPhoneNumber> [0..1]
<bounceCallWhenAgentUnavailable> xs:boolean </bounceCallWhenAgentUnavailable> [0..1]
<alertCallCenterCallOnHold> xs:boolean </alertCallCenterCallOnHold> [0..1]
<alertCallCenterCallOnHoldSeconds> AlertCallCenterCallOnHoldSeconds </alertCallCenterCallOnHoldSeconds> [0..1]
<bounceCallCenterCallOnHold> xs:boolean </bounceCallCenterCallOnHold> [0..1]
<bounceCallCenterCallOnHoldSeconds> BounceCallCenterCallOnHoldSeconds </bounceCallCenterCallOnHoldSeconds> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterBouncedCallModifyRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
<xs:element name="isActive" type=" xs:boolean " minOccurs="0"/>
<xs:element name="numberOfRingsBeforeBouncingCall" type=" HuntNoAnswerRings " minOccurs="0"/>
<xs:element name="enableTransfer" type=" xs:boolean " minOccurs="0"/>
<xs:element name="transferPhoneNumber" type=" OutgoingDNorSIPURI " minOccurs="0" nillable="true"/>
<xs:element name="bounceCallWhenAgentUnavailable" type=" xs:boolean " minOccurs="0"/>
<xs:element name="alertCallCenterCallOnHold" type=" xs:boolean " minOccurs="0"/>
<xs:element name="alertCallCenterCallOnHoldSeconds" type=" AlertCallCenterCallOnHoldSeconds " minOccurs="0"/>
<xs:element name="bounceCallCenterCallOnHold" type=" xs:boolean " minOccurs="0"/>
<xs:element name="bounceCallCenterCallOnHoldSeconds" type=" BounceCallCenterCallOnHoldSeconds " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterCallDispositionCodeAddRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name GroupCallCenterCallDispositionCodeAddRequest
Abstract no
Documentation Add a Call Center Call Disposition Code. The response is either SuccessResponse or ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<groupId> GroupId </groupId> [1]
<code> CallDispositionCode </code> [1]
<isActive> xs:boolean </isActive> [1]
<description> CallDispositionCodeDescription </description> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterCallDispositionCodeAddRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="groupId" type=" GroupId "/>
<xs:element name="code" type=" CallDispositionCode "/>
<xs:element name="isActive" type=" xs:boolean "/>
<xs:element name="description" type=" CallDispositionCodeDescription " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterCallDispositionCodeDeleteRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name GroupCallCenterCallDispositionCodeDeleteRequest
Abstract no
Documentation Delete a Call Center Call Disposition Code. The response is either SuccessResponse or ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<groupId> GroupId </groupId> [1]
<code> CallDispositionCode </code> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterCallDispositionCodeDeleteRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="groupId" type=" GroupId "/>
<xs:element name="code" type=" CallDispositionCode "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterCallDispositionCodeGetListRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name GroupCallCenterCallDispositionCodeGetListRequest
Abstract no
Documentation Get the list of Call Center Call Disposition Codes. The response is either GroupCallCenterCallDispositionCodeGetListResponse or ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<groupId> GroupId </groupId> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterCallDispositionCodeGetListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="groupId" type=" GroupId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterCallDispositionCodeGetListResponse

Parent type: core:OCIDataResponse (derivation method: extension)
Sub-types: None
Name GroupCallCenterCallDispositionCodeGetListResponse
Abstract no
Documentation Response to the GroupCallCenterCallDispositionCodeGetListRequest. Contains a table with column headings: "Is Active", "Code", "Description".
XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<dispositionCodesTable> core:OCITable </dispositionCodesTable> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterCallDispositionCodeGetListResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="dispositionCodesTable" type=" core:OCITable "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterCallDispositionCodeGetRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name GroupCallCenterCallDispositionCodeGetRequest
Abstract no
Documentation Get a Call Center Call Disposition Code. The response is either GroupCallCenterCallDispositionCodeGetResponse or ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<groupId> GroupId </groupId> [1]
<code> CallDispositionCode </code> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterCallDispositionCodeGetRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="groupId" type=" GroupId "/>
<xs:element name="code" type=" CallDispositionCode "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterCallDispositionCodeGetResponse

Parent type: core:OCIDataResponse (derivation method: extension)
Sub-types: None
Name GroupCallCenterCallDispositionCodeGetResponse
Abstract no
Documentation Response to the GroupCallCenterCallDispositionCodeGetRequest
XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<isActive> xs:boolean </isActive> [1]
<description> CallDispositionCodeDescription </description> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterCallDispositionCodeGetResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="isActive" type=" xs:boolean "/>
<xs:element name="description" type=" CallDispositionCodeDescription " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterCallDispositionCodeGetUsageListRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name GroupCallCenterCallDispositionCodeGetUsageListRequest
Abstract no
Documentation Get the list of Call Centers and Route Points using the specified disposition code. The response is either GroupCallCenterCallDispositionCodeGetUsageListResponse or ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<groupId> GroupId </groupId> [1]
<code> CallDispositionCode </code> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterCallDispositionCodeGetUsageListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="groupId" type=" GroupId "/>
<xs:element name="code" type=" CallDispositionCode "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterCallDispositionCodeGetUsageListResponse

Parent type: core:OCIDataResponse (derivation method: extension)
Sub-types: None
Name GroupCallCenterCallDispositionCodeGetUsageListResponse
Abstract no
Documentation Response to the GroupCallCenterCallDispositionCodeGetUsageListRequest. The Type column contains either "Call Center" or "Route Point". Contains a table with column headings: "Id", "Name" and "Type".
XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<callCenterTable> core:OCITable </callCenterTable> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterCallDispositionCodeGetUsageListResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="callCenterTable" type=" core:OCITable "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterCallDispositionCodeModifyActiveListRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name GroupCallCenterCallDispositionCodeModifyActiveListRequest
Abstract no
Documentation Request to set the active status of Call Center Call Disposition Codes. The response is either a SuccessResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<groupId> GroupId </groupId> [1]
<callDispositionCodeActivation> CallDispositionCodeActivation </callDispositionCodeActivation> [0..1000]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterCallDispositionCodeModifyActiveListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="groupId" type=" GroupId "/>
<xs:element name="callDispositionCodeActivation" type=" CallDispositionCodeActivation " minOccurs="0" maxOccurs="1000"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterCallDispositionCodeModifyRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name GroupCallCenterCallDispositionCodeModifyRequest
Abstract no
Documentation Modify a Call Center Call Disposition Code. The response is either SuccessResponse or ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<groupId> GroupId </groupId> [1]
<code> CallDispositionCode </code> [1]
<isActive> xs:boolean </isActive> [0..1]
<description> CallDispositionCodeDescription </description> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterCallDispositionCodeModifyRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="groupId" type=" GroupId "/>
<xs:element name="code" type=" CallDispositionCode "/>
<xs:element name="isActive" type=" xs:boolean " minOccurs="0"/>
<xs:element name="description" type=" CallDispositionCodeDescription " nillable="true" minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterComfortMessageBypassGetRequest20

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name GroupCallCenterComfortMessageBypassGetRequest20
Abstract no
Documentation Get a call center's comfort message bypass settings. The response is either a GroupCallCenterComfortMessageBypassGetResponse20 or an ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterComfortMessageBypassGetRequest20">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterComfortMessageBypassGetResponse20

Parent type: core:OCIDataResponse (derivation method: extension)
Sub-types: None
Name GroupCallCenterComfortMessageBypassGetResponse20
Abstract no
Documentation Response to the GroupCallCenterComfortMessageBypassGetRequest20.
XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<isActive> xs:boolean </isActive> [1]
<callWaitingAgeThresholdSeconds> CallCenterComfortMessageBypassThresholdSeconds </callWaitingAgeThresholdSeconds> [1]
<playAnnouncementAfterRinging> xs:boolean </playAnnouncementAfterRinging> [1]
<ringTimeBeforePlayingAnnouncementSeconds> CallCenterRingTimeBeforePlayingComfortMessageBypassAnnouncementSeconds </ringTimeBeforePlayingAnnouncementSeconds> [1]
<audioMessageSelection> ExtendedFileResourceSelection </audioMessageSelection> [1]
<audioUrlList> CallCenterAnnouncementURLList </audioUrlList> [0..1]
<audioFileList> CallCenterAnnouncementFileListRead20 </audioFileList> [0..1]
<videoMessageSelection> ExtendedFileResourceSelection </videoMessageSelection> [1]
<videoUrlList> CallCenterAnnouncementURLList </videoUrlList> [0..1]
<videoFileList> CallCenterAnnouncementFileListRead20 </videoFileList> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterComfortMessageBypassGetResponse20">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="isActive" type=" xs:boolean "/>
<xs:element name="callWaitingAgeThresholdSeconds" type=" CallCenterComfortMessageBypassThresholdSeconds "/>
<xs:element name="playAnnouncementAfterRinging" type=" xs:boolean "/>
<xs:element name="ringTimeBeforePlayingAnnouncementSeconds" type=" CallCenterRingTimeBeforePlayingComfortMessageBypassAnnouncementSeconds "/>
<xs:element name="audioMessageSelection" type=" ExtendedFileResourceSelection "/>
<xs:element name="audioUrlList" type=" CallCenterAnnouncementURLList " minOccurs="0"/>
<xs:element name="audioFileList" type=" CallCenterAnnouncementFileListRead20 " minOccurs="0"/>
<xs:element name="videoMessageSelection" type=" ExtendedFileResourceSelection "/>
<xs:element name="videoUrlList" type=" CallCenterAnnouncementURLList " minOccurs="0"/>
<xs:element name="videoFileList" type=" CallCenterAnnouncementFileListRead20 " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterComfortMessageBypassModifyRequest20

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name GroupCallCenterComfortMessageBypassModifyRequest20
Abstract no
Documentation Modify a call center's comfort message bypass settings. The response is either a SuccessResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
<isActive> xs:boolean </isActive> [0..1]
<callWaitingAgeThresholdSeconds> CallCenterComfortMessageBypassThresholdSeconds </callWaitingAgeThresholdSeconds> [0..1]
<playAnnouncementAfterRinging> xs:boolean </playAnnouncementAfterRinging> [0..1]
<ringTimeBeforePlayingAnnouncementSeconds> CallCenterRingTimeBeforePlayingComfortMessageBypassAnnouncementSeconds </ringTimeBeforePlayingAnnouncementSeconds> [0..1]
<audioMessageSelection> ExtendedFileResourceSelection </audioMessageSelection> [0..1]
<audioUrlList> CallCenterAnnouncementURLListModify </audioUrlList> [0..1]
<audioFileList> CallCenterAnnouncementFileListModify20 </audioFileList> [0..1]
<videoMessageSelection> ExtendedFileResourceSelection </videoMessageSelection> [0..1]
<videoUrlList> CallCenterAnnouncementURLListModify </videoUrlList> [0..1]
<videoFileList> CallCenterAnnouncementFileListModify20 </videoFileList> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterComfortMessageBypassModifyRequest20">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
<xs:element name="isActive" type=" xs:boolean " minOccurs="0"/>
<xs:element name="callWaitingAgeThresholdSeconds" type=" CallCenterComfortMessageBypassThresholdSeconds " minOccurs="0"/>
<xs:element name="playAnnouncementAfterRinging" type=" xs:boolean " minOccurs="0"/>
<xs:element name="ringTimeBeforePlayingAnnouncementSeconds" type=" CallCenterRingTimeBeforePlayingComfortMessageBypassAnnouncementSeconds " minOccurs="0"/>
<xs:element name="audioMessageSelection" type=" ExtendedFileResourceSelection " minOccurs="0"/>
<xs:element name="audioUrlList" type=" CallCenterAnnouncementURLListModify " minOccurs="0"/>
<xs:element name="audioFileList" type=" CallCenterAnnouncementFileListModify20 " minOccurs="0"/>
<xs:element name="videoMessageSelection" type=" ExtendedFileResourceSelection " minOccurs="0"/>
<xs:element name="videoUrlList" type=" CallCenterAnnouncementURLListModify " minOccurs="0"/>
<xs:element name="videoFileList" type=" CallCenterAnnouncementFileListModify20 " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterCurrentAndPastAgentGetListRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name GroupCallCenterCurrentAndPastAgentGetListRequest
Abstract no
Documentation Request to get all the current and past agents for the group. The response is either GroupCallCenterCurrentAndPastAgentGetListResponse or ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<groupId> GroupId </groupId> [1]
<responseSizeLimit> ResponseSizeLimit </responseSizeLimit> [0..1]
<searchCriteriaUserLastName> SearchCriteriaUserLastName </searchCriteriaUserLastName> [0..*]
<searchCriteriaUserFirstName> SearchCriteriaUserFirstName </searchCriteriaUserFirstName> [0..*]
<searchCriteriaUserId> SearchCriteriaUserId </searchCriteriaUserId> [0..*]
<searchCriteriaDn> SearchCriteriaDn </searchCriteriaDn> [0..*]
<searchCriteriaExtension> SearchCriteriaExtension </searchCriteriaExtension> [0..*]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterCurrentAndPastAgentGetListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="groupId" type=" GroupId "/>
<xs:element name="responseSizeLimit" type=" ResponseSizeLimit " minOccurs="0"/>
<xs:element name="searchCriteriaUserLastName" type=" SearchCriteriaUserLastName " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="searchCriteriaUserFirstName" type=" SearchCriteriaUserFirstName " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="searchCriteriaUserId" type=" SearchCriteriaUserId " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="searchCriteriaDn" type=" SearchCriteriaDn " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="searchCriteriaExtension" type=" SearchCriteriaExtension " minOccurs="0" maxOccurs="unbounded"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterCurrentAndPastAgentGetListResponse

Parent type: core:OCIDataResponse (derivation method: extension)
Sub-types: None
Name GroupCallCenterCurrentAndPastAgentGetListResponse
Abstract no
Documentation Response to the GroupCallCenterCurrentAndPastAgentGetListRequest. Contains a table with column headings: "User Id", "Last Name", "First Name", "Hiragana Last Name", "Hiragana First Name", "Phone Number", "Extension", "Department", "Email Address".
XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<agentUserTable> core:OCITable </agentUserTable> [1]
<deletedAgentUserTable> core:OCITable </deletedAgentUserTable> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterCurrentAndPastAgentGetListResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="agentUserTable" type=" core:OCITable "/>
<xs:element name="deletedAgentUserTable" type=" core:OCITable "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterCurrentAndPastCallCenterGetListRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name GroupCallCenterCurrentAndPastCallCenterGetListRequest
Abstract no
Documentation Request to get all the current and past call centers for the group. The response is either GroupCallCenterCurrentAndPastCallCenterGetListResponse or ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<isPremiumOnly> xs:boolean </isPremiumOnly> [0..1]
<groupId> GroupId </groupId> [1]
<responseSizeLimit> ResponseSizeLimit </responseSizeLimit> [0..1]
<searchCriteriaCallCenterName> SearchCriteriaCallCenterName </searchCriteriaCallCenterName> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterCurrentAndPastCallCenterGetListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="isPremiumOnly" type=" xs:boolean " minOccurs="0"/>
<xs:element name="groupId" type=" GroupId "/>
<xs:element name="responseSizeLimit" type=" ResponseSizeLimit " minOccurs="0"/>
<xs:element name="searchCriteriaCallCenterName" type=" SearchCriteriaCallCenterName " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterCurrentAndPastCallCenterGetListResponse

Parent type: core:OCIDataResponse (derivation method: extension)
Sub-types: None
Name GroupCallCenterCurrentAndPastCallCenterGetListResponse
Abstract no
Documentation Response to the GroupCallCenterCurrentAndPastCallCenterGetListRequest.
XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [0..*]
<deletedServiceUserId> UserId </deletedServiceUserId> [0..*]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterCurrentAndPastCallCenterGetListResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="deletedServiceUserId" type=" UserId " minOccurs="0" maxOccurs="unbounded"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterCurrentAndPastDNISGetListRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name GroupCallCenterCurrentAndPastDNISGetListRequest
Abstract no
Documentation Request to get all the past and current DNIS for the Call Center for the group. The response is either GroupCallCenterCurrentAndPastDNISGetListResponse or ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<groupId> GroupId </groupId> [1]
<serviceUserId> UserId </serviceUserId> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterCurrentAndPastDNISGetListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="groupId" type=" GroupId "/>
<xs:element name="serviceUserId" type=" UserId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterCurrentAndPastDNISGetListResponse

Parent type: core:OCIDataResponse (derivation method: extension)
Sub-types: None
Name GroupCallCenterCurrentAndPastDNISGetListResponse
Abstract no
Documentation Response to the GroupCallCenterCurrentAndPastDNISGetListRequest.
XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<name> DNISName </name> [0..*]
<deletedName> DNISName </deletedName> [0..*]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterCurrentAndPastDNISGetListResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="name" type=" DNISName " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="deletedName" type=" DNISName " minOccurs="0" maxOccurs="unbounded"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterDeleteAgentListRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name GroupCallCenterDeleteAgentListRequest
Abstract no
Documentation Delete agent(s) from a call center. The response is either SuccessResponse or ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
<agentUserId> UserId </agentUserId> [1..*]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterDeleteAgentListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
<xs:element name="agentUserId" type=" UserId " minOccurs="1" maxOccurs="unbounded"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterDeleteDNISRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name GroupCallCenterDeleteDNISRequest
Abstract no
Documentation Delete a call center's DNIS. The response is either a SuccessResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<dnisKey> DNISKey </dnisKey> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterDeleteDNISRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="dnisKey" type=" DNISKey "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterDeleteInstanceRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name GroupCallCenterDeleteInstanceRequest
Abstract no
Documentation Delete a Call Center instance from a group. The response is either SuccessResponse or ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterDeleteInstanceRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterDeleteSupervisorListRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name GroupCallCenterDeleteSupervisorListRequest
Abstract no
Documentation Delete supervisor(s) from a call center. The response is either SuccessResponse or ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
<supervisorUserId> UserId </supervisorUserId> [1..*]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterDeleteSupervisorListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
<xs:element name="supervisorUserId" type=" UserId " minOccurs="1" maxOccurs="unbounded"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterDistinctiveRingingGetRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name GroupCallCenterDistinctiveRingingGetRequest
Abstract no
Documentation Get the distinctive ringing configuration values for call center. The response is either a GroupCallCenterDistinctiveRingingGetResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterDistinctiveRingingGetRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterDistinctiveRingingGetResponse

Parent type: core:OCIDataResponse (derivation method: extension)
Sub-types: None
Name GroupCallCenterDistinctiveRingingGetResponse
Abstract no
Documentation Response to the GroupCallCenterDistinctiveRingingGetRequest.
XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<distinctiveRingingCallCenterCalls> xs:boolean </distinctiveRingingCallCenterCalls> [1]
<distinctiveRingingRingPatternForCallCenter> RingPattern </distinctiveRingingRingPatternForCallCenter> [1]
<distinctiveRingingForceDeliveryRingPattern> RingPattern </distinctiveRingingForceDeliveryRingPattern> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterDistinctiveRingingGetResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="distinctiveRingingCallCenterCalls" type=" xs:boolean "/>
<xs:element name="distinctiveRingingRingPatternForCallCenter" type=" RingPattern "/>
<xs:element name="distinctiveRingingForceDeliveryRingPattern" type=" RingPattern " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterDistinctiveRingingModifyRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name GroupCallCenterDistinctiveRingingModifyRequest
Abstract no
Documentation Modify the distinctive ringing configuration values for call center. The response is either a SuccessResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
<distinctiveRingingCallCenterCalls> xs:boolean </distinctiveRingingCallCenterCalls> [0..1]
<distinctiveRingingRingPatternForCallCenter> RingPattern </distinctiveRingingRingPatternForCallCenter> [0..1]
<distinctiveRingingForceDeliveryRingPattern> RingPattern </distinctiveRingingForceDeliveryRingPattern> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterDistinctiveRingingModifyRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
<xs:element name="distinctiveRingingCallCenterCalls" type=" xs:boolean " minOccurs="0"/>
<xs:element name="distinctiveRingingRingPatternForCallCenter" type=" RingPattern " minOccurs="0"/>
<xs:element name="distinctiveRingingForceDeliveryRingPattern" type=" RingPattern " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterEnhancedReportingBrandingGetRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name GroupCallCenterEnhancedReportingBrandingGetRequest
Abstract no
Documentation Request to get the group branding information. The response is either GroupCallCenterEnhancedReportingBrandingGetResponse or ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<groupId> GroupId </groupId> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterEnhancedReportingBrandingGetRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="groupId" type=" GroupId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterEnhancedReportingBrandingGetResponse

Parent type: core:OCIDataResponse (derivation method: extension)
Sub-types: None
Name GroupCallCenterEnhancedReportingBrandingGetResponse
Abstract no
Documentation Response to the GroupCallCenterEnhancedReportingBrandingGetRequest.
XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<brandingChoice> CallCenterEnhancedReportingBrandingChoice </brandingChoice> [1]
<brandingFileDescription> FileDescription </brandingFileDescription> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterEnhancedReportingBrandingGetResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="brandingChoice" type=" CallCenterEnhancedReportingBrandingChoice "/>
<xs:element name="brandingFileDescription" type=" FileDescription " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterEnhancedReportingBrandingModifyRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name GroupCallCenterEnhancedReportingBrandingModifyRequest
Abstract no
Documentation Request to modify the group branding configuration. The response is either SuccessResponse or ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<groupId> GroupId </groupId> [1]
<brandingChoice> CallCenterEnhancedReportingBrandingChoice </brandingChoice> [0..1]
<brandingFile> LabeledFileResource </brandingFile> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterEnhancedReportingBrandingModifyRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="groupId" type=" GroupId "/>
<xs:element name="brandingChoice" type=" CallCenterEnhancedReportingBrandingChoice " minOccurs="0"/>
<xs:element name="brandingFile" type=" LabeledFileResource " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterEnhancedReportingGetAvailableReportTemplateListRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name GroupCallCenterEnhancedReportingGetAvailableReportTemplateListRequest
Abstract no
Documentation Request to get all enabled call center report template for a group. The response is either a GroupCallCenterEnhancedReportingGetAvailableReportTemplateListResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<groupId> GroupId </groupId> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterEnhancedReportingGetAvailableReportTemplateListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="groupId" type=" GroupId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterEnhancedReportingGetAvailableReportTemplateListResponse

Parent type: core:OCIDataResponse (derivation method: extension)
Sub-types: None
Name GroupCallCenterEnhancedReportingGetAvailableReportTemplateListResponse
Abstract no
Documentation Response to GroupCallCenterEnhancedReportingGetAvailableReportTemplateListRequest. Contains a table with column headings: "Name", "Description" and "Level", "Is Agent Required", "Is Call Center Required", "Is Call Center Dnis Required","Is Real Time Report", "Is Sampling Period Required", "Call Completion Threshold Parameter", "Short Duration Threshold Parameter", "Service Level Threshold Parameter", "Service Level Inclusions Parameter", "Service Level Objective Threshold Parameter", "Abandoned Call Threshold Parameter", "Service Level Threshold Parameter Number", and "Abandoned Call Threshold Parameter Number". The possible values for "Level" are "System" and "Group". The possible values for "Is Agent Required", "Is Call Center Required", "Is Call Center Dnis Required", "Is Real Time Report" and "Is Sampling Period Required" are "true" and "false". The possible values for "Call Completion Threshold Parameter", "Short Duration Threshold Parameter", "Service Level Threshold Parameter", "Service Level Inclusions Parameter","Service Level Objective Threshold Parameter" and "Abandoned Call Threshold Parameter" are "Required", "Hidden" and "Does Not Apply".
XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<reportTemplateTable> core:OCITable </reportTemplateTable> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterEnhancedReportingGetAvailableReportTemplateListResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="reportTemplateTable" type=" core:OCITable "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterEnhancedReportingGetRequest19

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name GroupCallCenterEnhancedReportingGetRequest19
Abstract no
Documentation Request to get a group level call center enhanced reporting setting. The response is either a GroupCallCenterEnhancedReportingGetResponse19 or an ErrorResponse.
Application Data <asDataModeSupported>
true
</asDataModeSupported>
<hssDataModeSupported>
false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<groupId> GroupId </groupId> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterEnhancedReportingGetRequest19">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="groupId" type=" GroupId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterEnhancedReportingGetResponse19

Parent type: core:OCIDataResponse (derivation method: extension)
Sub-types: None
Name GroupCallCenterEnhancedReportingGetResponse19
Abstract no
Documentation Response to GroupCallCenterEnhancedReportingGetRequest19.
Application Data <asDataModeSupported>
true
</asDataModeSupported>
<hssDataModeSupported>
false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<reportingServer> CallCenterReportServerChoice19 </reportingServer> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterEnhancedReportingGetResponse19">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="reportingServer" type=" CallCenterReportServerChoice19 "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterEnhancedReportingModifyRequest19

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name GroupCallCenterEnhancedReportingModifyRequest19
Abstract no
Documentation Request to modify group level call center enhanced reporting settings. The response is either a SuccessResponse or an ErrorResponse.
Application Data <asDataModeSupported>
true
</asDataModeSupported>
<hssDataModeSupported>
false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<groupId> GroupId </groupId> [1]
<reportingServer> CallCenterReportServerChoice19 </reportingServer> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterEnhancedReportingModifyRequest19">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="groupId" type=" GroupId "/>
<xs:element name="reportingServer" type=" CallCenterReportServerChoice19 " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterEnhancedReportingReportTemplateAddRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name GroupCallCenterEnhancedReportingReportTemplateAddRequest
Abstract no
Documentation Request to add a group level call center report template. The response is either a SuccessResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<groupId> GroupId </groupId> [1]
<name> CallCenterReportTemplateName </name> [1]
<description> CallCenterReportTemplateDescription </description> [0..1]
<dataTemplate> CallCenterReportDataTemplateName </dataTemplate> [1]
<filterNumber> CallCenterReportDataTemplateFilterNumber </filterNumber> [0..1]
<xsltTemplate> LabeledFileResource </xsltTemplate> [1]
<isEnabled> xs:boolean </isEnabled> [1]
<isRealtimeReport> xs:boolean </isRealtimeReport> [0..1]
<callCompletionThresholdParam> CallCenterReportInputParameterOption </callCompletionThresholdParam> [0..1]
<shortDurationThresholdParam> CallCenterReportInputParameterOption </shortDurationThresholdParam> [0..1]
<serviceLevelThresholdParam> CallCenterReportInputParameterOption </serviceLevelThresholdParam> [0..1]
<serviceLevelInclusionsParam> CallCenterReportInputParameterOption </serviceLevelInclusionsParam> [0..1]
<serviceLevelObjectiveThresholdParam> CallCenterReportInputParameterOption </serviceLevelObjectiveThresholdParam> [0..1]
<abandonedCallThresholdParam> CallCenterReportInputParameterOption </abandonedCallThresholdParam> [0..1]
<serviceLevelThresholdParamNumber> CallCenterReportServiceLevelInputParameterNumber </serviceLevelThresholdParamNumber> [0..1]
<abandonedCallThresholdParamNumber> CallCenterReportAbandonedCallInputParameterNumber </abandonedCallThresholdParamNumber> [0..1]
<filterValue> CallCenterReportDataTemplateQueryFilterValue </filterValue> [0..5]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterEnhancedReportingReportTemplateAddRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="groupId" type=" GroupId "/>
<xs:element name="name" type=" CallCenterReportTemplateName "/>
<xs:element name="description" type=" CallCenterReportTemplateDescription " minOccurs="0"/>
<xs:element name="dataTemplate" type=" CallCenterReportDataTemplateName "/>
<xs:element name="filterNumber" type=" CallCenterReportDataTemplateFilterNumber " minOccurs="0"/>
<xs:element name="xsltTemplate" type=" LabeledFileResource "/>
<xs:element name="scope" type=" CallCenterReportTemplateAccessOption "/>
<xs:element name="isEnabled" type=" xs:boolean "/>
<xs:element name="isRealtimeReport" type=" xs:boolean " minOccurs="0"/>
<xs:element name="callCompletionThresholdParam" type=" CallCenterReportInputParameterOption " minOccurs="0"/>
<xs:element name="shortDurationThresholdParam" type=" CallCenterReportInputParameterOption " minOccurs="0"/>
<xs:element name="serviceLevelThresholdParam" type=" CallCenterReportInputParameterOption " minOccurs="0"/>
<xs:element name="serviceLevelInclusionsParam" type=" CallCenterReportInputParameterOption " minOccurs="0"/>
<xs:element name="serviceLevelObjectiveThresholdParam" type=" CallCenterReportInputParameterOption " minOccurs="0"/>
<xs:element name="abandonedCallThresholdParam" type=" CallCenterReportInputParameterOption " minOccurs="0"/>
<xs:element name="serviceLevelThresholdParamNumber" type=" CallCenterReportServiceLevelInputParameterNumber " minOccurs="0"/>
<xs:element name="abandonedCallThresholdParamNumber" type=" CallCenterReportAbandonedCallInputParameterNumber " minOccurs="0"/>
<xs:element name="filterValue" type=" CallCenterReportDataTemplateQueryFilterValue " minOccurs="0" maxOccurs="5"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterEnhancedReportingReportTemplateDeleteRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name GroupCallCenterEnhancedReportingReportTemplateDeleteRequest
Abstract no
Documentation Request to delete a group level call center report template. The response is either a SuccessResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<groupId> GroupId </groupId> [1]
<name> CallCenterReportTemplateName </name> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterEnhancedReportingReportTemplateDeleteRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="groupId" type=" GroupId "/>
<xs:element name="name" type=" CallCenterReportTemplateName "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterEnhancedReportingReportTemplateGetListRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name GroupCallCenterEnhancedReportingReportTemplateGetListRequest
Abstract no
Documentation Request to get group level call center report template list. The response is either a GroupCallCenterEnhancedReportingReportTemplateGetListResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<groupId> GroupId </groupId> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterEnhancedReportingReportTemplateGetListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="groupId" type=" GroupId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterEnhancedReportingReportTemplateGetListResponse

Parent type: core:OCIDataResponse (derivation method: extension)
Sub-types: None
Name GroupCallCenterEnhancedReportingReportTemplateGetListResponse
Abstract no
Documentation Response to GroupCallCenterEnhancedReportingReportTemplateGetListRequest. Contains a table with column headings: "Name", "Description", "Type" and "Enabled"
XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<reportTemplateTable> core:OCITable </reportTemplateTable> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterEnhancedReportingReportTemplateGetListResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="reportTemplateTable" type=" core:OCITable "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterEnhancedReportingReportTemplateGetRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name GroupCallCenterEnhancedReportingReportTemplateGetRequest
Abstract no
Documentation Request to get a group level call center report template. The response is either a GroupCallCenterEnhancedReportingReportTemplateGetResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<groupId> GroupId </groupId> [1]
<name> CallCenterReportTemplateName </name> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterEnhancedReportingReportTemplateGetRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="groupId" type=" GroupId "/>
<xs:element name="name" type=" CallCenterReportTemplateName "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterEnhancedReportingReportTemplateGetResponse

Parent type: core:OCIDataResponse (derivation method: extension)
Sub-types: None
Name GroupCallCenterEnhancedReportingReportTemplateGetResponse
Abstract no
Documentation Response to GroupCallCenterEnhancedReportingReportTemplateGetRequest.
XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<description> CallCenterReportTemplateDescription </description> [0..1]
<dataTemplate> CallCenterReportDataTemplateName </dataTemplate> [1]
<filterNumber> CallCenterReportDataTemplateFilterNumber </filterNumber> [0..1]
<xsltTemplateDescription> FileDescription </xsltTemplateDescription> [1]
<isEnabled> xs:boolean </isEnabled> [1]
<isRealtimeReport> xs:boolean </isRealtimeReport> [0..1]
<callCompletionThresholdParam> CallCenterReportInputParameterOption </callCompletionThresholdParam> [0..1]
<shortDurationThresholdParam> CallCenterReportInputParameterOption </shortDurationThresholdParam> [0..1]
<serviceLevelThresholdParam> CallCenterReportInputParameterOption </serviceLevelThresholdParam> [0..1]
<serviceLevelInclusionsParam> CallCenterReportInputParameterOption </serviceLevelInclusionsParam> [0..1]
<serviceLevelObjectiveThresholdParam> CallCenterReportInputParameterOption </serviceLevelObjectiveThresholdParam> [0..1]
<abandonedCallThresholdParam> CallCenterReportInputParameterOption </abandonedCallThresholdParam> [0..1]
<serviceLevelThresholdParamNumber> CallCenterReportServiceLevelInputParameterNumber </serviceLevelThresholdParamNumber> [0..1]
<abandonedCallThresholdParamNumber> CallCenterReportAbandonedCallInputParameterNumber </abandonedCallThresholdParamNumber> [0..1]
<filterValue> CallCenterReportDataTemplateQueryFilterValue </filterValue> [0..5]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterEnhancedReportingReportTemplateGetResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="description" type=" CallCenterReportTemplateDescription " minOccurs="0"/>
<xs:element name="dataTemplate" type=" CallCenterReportDataTemplateName "/>
<xs:element name="filterNumber" type=" CallCenterReportDataTemplateFilterNumber " minOccurs="0"/>
<xs:element name="xsltTemplateDescription" type=" FileDescription "/>
<xs:element name="scope" type=" CallCenterReportTemplateAccessOption "/>
<xs:element name="isEnabled" type=" xs:boolean "/>
<xs:element name="isRealtimeReport" type=" xs:boolean " minOccurs="0"/>
<xs:element name="callCompletionThresholdParam" type=" CallCenterReportInputParameterOption " minOccurs="0"/>
<xs:element name="shortDurationThresholdParam" type=" CallCenterReportInputParameterOption " minOccurs="0"/>
<xs:element name="serviceLevelThresholdParam" type=" CallCenterReportInputParameterOption " minOccurs="0"/>
<xs:element name="serviceLevelInclusionsParam" type=" CallCenterReportInputParameterOption " minOccurs="0"/>
<xs:element name="serviceLevelObjectiveThresholdParam" type=" CallCenterReportInputParameterOption " minOccurs="0"/>
<xs:element name="abandonedCallThresholdParam" type=" CallCenterReportInputParameterOption " minOccurs="0"/>
<xs:element name="serviceLevelThresholdParamNumber" type=" CallCenterReportServiceLevelInputParameterNumber " minOccurs="0"/>
<xs:element name="abandonedCallThresholdParamNumber" type=" CallCenterReportAbandonedCallInputParameterNumber " minOccurs="0"/>
<xs:element name="filterValue" type=" CallCenterReportDataTemplateQueryFilterValue " minOccurs="0" maxOccurs="5"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterEnhancedReportingReportTemplateModifyRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name GroupCallCenterEnhancedReportingReportTemplateModifyRequest
Abstract no
Documentation Request to modify a group level call center report template. The response is either a SuccessResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<groupId> GroupId </groupId> [1]
<name> CallCenterReportTemplateName </name> [1]
<newName> CallCenterReportTemplateName </newName> [0..1]
<description> CallCenterReportTemplateDescription </description> [0..1]
<xsltTemplate> LabeledFileResource </xsltTemplate> [0..1]
<scope> CallCenterReportTemplateAccessOption </scope> [0..1]
<isEnabled> xs:boolean </isEnabled> [0..1]
<isRealtimeReport> xs:boolean </isRealtimeReport> [0..1]
<filterNumber> CallCenterReportDataTemplateFilterNumber </filterNumber> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterEnhancedReportingReportTemplateModifyRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="groupId" type=" GroupId "/>
<xs:element name="name" type=" CallCenterReportTemplateName "/>
<xs:element name="newName" type=" CallCenterReportTemplateName " minOccurs="0"/>
<xs:element name="description" type=" CallCenterReportTemplateDescription " minOccurs="0" nillable="true"/>
<xs:element name="xsltTemplate" type=" LabeledFileResource " minOccurs="0"/>
<xs:element name="scope" type=" CallCenterReportTemplateAccessOption " minOccurs="0"/>
<xs:element name="isEnabled" type=" xs:boolean " minOccurs="0"/>
<xs:element name="isRealtimeReport" type=" xs:boolean " minOccurs="0"/>
<xs:element name="filterNumber" type=" CallCenterReportDataTemplateFilterNumber " minOccurs="0" nillable="true"/>
<xs:element name="filterValue" type=" CallCenterReportDataTemplateQueryFilterValueReplacementList " minOccurs="0" nillable="true"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterEnhancedReportingScheduledReportAddRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name GroupCallCenterEnhancedReportingScheduledReportAddRequest
Abstract no
Documentation Request to add a group level call center reporting scheduled report. The response is either a SuccessResponse or an ErrorResponse. The startDate element is adjusted to the first occurrence of the recurrent schedule that comes at or after startDate.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<groupId> GroupId </groupId> [1]
<name> CallCenterScheduledReportName </name> [1]
<description> CallCenterScheduledReportDescription </description> [0..1]
<reportTemplate> CallCenterReportTemplateKey </reportTemplate> [1]
<schedule> CallCenterReportSchedule </schedule> [1]
<samplingPeriod> CallCenterReportSamplingPeriod </samplingPeriod> [0..1]
<startDayOfWeek> DayOfWeek </startDayOfWeek> [0..1]
<reportTimeZone> TimeZone </reportTimeZone> [1]
<reportDateFormat> CallCenterReportDateFormat </reportDateFormat> [1]
<reportTimeFormat> CallCenterReportTimeFormat </reportTimeFormat> [1]
<reportInterval> CallCenterReportInterval </reportInterval> [1]
<reportFormat> CallCenterReportFileFormat </reportFormat> [1]
Start Choice [0..1]
<callCenter> CallCenterScheduledReportCallCenterSelection </callCenter> [1]
End Choice
<callCompletionThresholdSeconds> CallCenterReportThresholdSeconds </callCompletionThresholdSeconds> [0..1]
<shortDurationThresholdSeconds> CallCenterReportThresholdSeconds </shortDurationThresholdSeconds> [0..1]
<serviceLevelThresholdSeconds> CallCenterReportThresholdSeconds </serviceLevelThresholdSeconds> [0..5]
<serviceLevelInclusions> CallCenterScheduledReportServiceLevelInclusions </serviceLevelInclusions> [0..1]
<serviceLevelObjectivePercentage> CallCenterReportServiceLevelObjective </serviceLevelObjectivePercentage> [0..1]
<abandonedCallThresholdSeconds> CallCenterReportThresholdSeconds </abandonedCallThresholdSeconds> [0..4]
<emailAddress> EmailAddress </emailAddress> [1..9]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterEnhancedReportingScheduledReportAddRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="groupId" type=" GroupId "/>
<xs:element name="name" type=" CallCenterScheduledReportName "/>
<xs:element name="description" type=" CallCenterScheduledReportDescription " minOccurs="0"/>
<xs:element name="reportTemplate" type=" CallCenterReportTemplateKey "/>
<xs:element name="schedule" type=" CallCenterReportSchedule "/>
<xs:element name="samplingPeriod" type=" CallCenterReportSamplingPeriod " minOccurs="0"/>
<xs:element name="startDayOfWeek" type=" DayOfWeek " minOccurs="0"/>
<xs:element name="reportTimeZone" type=" TimeZone "/>
<xs:element name="reportDateFormat" type=" CallCenterReportDateFormat "/>
<xs:element name="reportTimeFormat" type=" CallCenterReportTimeFormat "/>
<xs:element name="reportInterval" type=" CallCenterReportInterval "/>
<xs:element name="reportFormat" type=" CallCenterReportFileFormat "/>
<xs:element name="agent" type=" CallCenterScheduledReportAgentSelection " minOccurs="0"/>
<xs:choice minOccurs="0">
<xs:element name="callCenter" type=" CallCenterScheduledReportCallCenterSelection "/>
<xs:element name="dnis" type=" CallCenterScheduledReportDNISSelection "/>
</xs:choice>
<xs:element name="callCompletionThresholdSeconds" type=" CallCenterReportThresholdSeconds " minOccurs="0"/>
<xs:element name="shortDurationThresholdSeconds" type=" CallCenterReportThresholdSeconds " minOccurs="0"/>
<xs:element name="serviceLevelThresholdSeconds" type=" CallCenterReportThresholdSeconds " minOccurs="0" maxOccurs="5"/>
<xs:element name="serviceLevelInclusions" type=" CallCenterScheduledReportServiceLevelInclusions " minOccurs="0"/>
<xs:element name="serviceLevelObjectivePercentage" type=" CallCenterReportServiceLevelObjective " minOccurs="0"/>
<xs:element name="abandonedCallThresholdSeconds" type=" CallCenterReportThresholdSeconds " minOccurs="0" maxOccurs="4"/>
<xs:element name="emailAddress" type=" EmailAddress " minOccurs="1" maxOccurs="9"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterEnhancedReportingScheduledReportDeleteRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name GroupCallCenterEnhancedReportingScheduledReportDeleteRequest
Abstract no
Documentation Request to delete a group level call center reporting scheduled report. The response is either a SuccessResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<groupId> GroupId </groupId> [1]
<name> CallCenterScheduledReportName </name> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterEnhancedReportingScheduledReportDeleteRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="groupId" type=" GroupId "/>
<xs:element name="name" type=" CallCenterScheduledReportName "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterEnhancedReportingScheduledReportGetActiveListRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name GroupCallCenterEnhancedReportingScheduledReportGetActiveListRequest
Abstract no
Documentation Request to get a list of active group level call center reporting scheduled reports. The response is either a GroupCallCenterEnhancedReportingScheduledReportGetActiveListResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<groupId> GroupId </groupId> [1]
<responseSizeLimit> ResponseSizeLimit </responseSizeLimit> [0..1]
<searchCriteriaCallCenterScheduledReportName> SearchCriteriaCallCenterScheduledReportName </searchCriteriaCallCenterScheduledReportName> [0..*]
<searchCriteriaExactCallCenterScheduledReportCreatedBySupervisor> SearchCriteriaExactCallCenterScheduledReportCreatedBySupervisor </searchCriteriaExactCallCenterScheduledReportCreatedBySupervisor> [0..1]
<searchCriteriaExactCallCenterReportTemplateKey> SearchCriteriaExactCallCenterReportTemplateKey </searchCriteriaExactCallCenterReportTemplateKey> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterEnhancedReportingScheduledReportGetActiveListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="groupId" type=" GroupId "/>
<xs:element name="responseSizeLimit" type=" ResponseSizeLimit " minOccurs="0"/>
<xs:element name="searchCriteriaCallCenterScheduledReportName" type=" SearchCriteriaCallCenterScheduledReportName " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="searchCriteriaExactCallCenterScheduledReportCreatedBySupervisor" type=" SearchCriteriaExactCallCenterScheduledReportCreatedBySupervisor " minOccurs="0"/>
<xs:element name="searchCriteriaExactCallCenterReportTemplateKey" type=" SearchCriteriaExactCallCenterReportTemplateKey " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterEnhancedReportingScheduledReportGetActiveListResponse

Parent type: core:OCIDataResponse (derivation method: extension)
Sub-types: None
Name GroupCallCenterEnhancedReportingScheduledReportGetActiveListResponse
Abstract no
Documentation Response to GroupCallCenterEnhancedReportingScheduledReportGetActiveListRequest Contains a table with column headings : "Schedule Name", "Description", "Created By", "Is Supervisor Report", "Report Template Name", "Report Template Level" and "Recurring". The "Created By" can be either "Administrator" or user id if created by supervisor. The possible values for "Recurring" are "None", "Daily", "Weekly", "Monthly" and "Yearly". The possible values for "Report Template Level" are "System" and "Group".
XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<scheduledReportTable> core:OCITable </scheduledReportTable> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterEnhancedReportingScheduledReportGetActiveListResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="scheduledReportTable" type=" core:OCITable "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterEnhancedReportingScheduledReportGetCompletedListRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name GroupCallCenterEnhancedReportingScheduledReportGetCompletedListRequest
Abstract no
Documentation Request to get a list of completed group level call center reporting scheduled reports. The response is either a GroupCallCenterEnhancedReportingScheduledReportGetCompletedListResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<groupId> GroupId </groupId> [1]
<responseSizeLimit> ResponseSizeLimit </responseSizeLimit> [0..1]
<searchCriteriaCallCenterScheduledReportName> SearchCriteriaCallCenterScheduledReportName </searchCriteriaCallCenterScheduledReportName> [0..*]
<searchCriteriaExactCallCenterScheduledReportCreatedBySupervisor> SearchCriteriaExactCallCenterScheduledReportCreatedBySupervisor </searchCriteriaExactCallCenterScheduledReportCreatedBySupervisor> [0..1]
<searchCriteriaExactCallCenterReportTemplateKey> SearchCriteriaExactCallCenterReportTemplateKey </searchCriteriaExactCallCenterReportTemplateKey> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterEnhancedReportingScheduledReportGetCompletedListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="groupId" type=" GroupId "/>
<xs:element name="responseSizeLimit" type=" ResponseSizeLimit " minOccurs="0"/>
<xs:element name="searchCriteriaCallCenterScheduledReportName" type=" SearchCriteriaCallCenterScheduledReportName " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="searchCriteriaExactCallCenterScheduledReportCreatedBySupervisor" type=" SearchCriteriaExactCallCenterScheduledReportCreatedBySupervisor " minOccurs="0"/>
<xs:element name="searchCriteriaExactCallCenterReportTemplateKey" type=" SearchCriteriaExactCallCenterReportTemplateKey " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterEnhancedReportingScheduledReportGetCompletedListResponse

Parent type: core:OCIDataResponse (derivation method: extension)
Sub-types: None
Name GroupCallCenterEnhancedReportingScheduledReportGetCompletedListResponse
Abstract no
Documentation Response to GroupCallCenterEnhancedReportingScheduledReportGetCompletedListRequest Contains a table with column headings : "Schedule Name", "Description", "Created By", "Is Supervisor Report", "Report Template Name", "Report Template Level" and "Recurring". The "Created By" can be either "Administrator" or user id if created by supervisor. The possible values for "Recurring" are "None", "Daily", "Weekly", "Monthly" and "Yearly". The possible values for "Report Template Level" are "System" and "Group".
XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<scheduledReportTable> core:OCITable </scheduledReportTable> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterEnhancedReportingScheduledReportGetCompletedListResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="scheduledReportTable" type=" core:OCITable "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterEnhancedReportingScheduledReportGetListRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name GroupCallCenterEnhancedReportingScheduledReportGetListRequest
Abstract no
Documentation Request to get a list of group level call center reporting scheduled reports. The response is either a GroupCallCenterEnhancedReportingScheduledReportGetListResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<groupId> GroupId </groupId> [1]
<responseSizeLimit> ResponseSizeLimit </responseSizeLimit> [0..1]
<searchCriteriaCallCenterScheduledReportName> SearchCriteriaCallCenterScheduledReportName </searchCriteriaCallCenterScheduledReportName> [0..*]
<searchCriteriaExactCallCenterScheduledReportCreatedBySupervisor> SearchCriteriaExactCallCenterScheduledReportCreatedBySupervisor </searchCriteriaExactCallCenterScheduledReportCreatedBySupervisor> [0..1]
<searchCriteriaExactCallCenterReportTemplateKey> SearchCriteriaExactCallCenterReportTemplateKey </searchCriteriaExactCallCenterReportTemplateKey> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterEnhancedReportingScheduledReportGetListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="groupId" type=" GroupId "/>
<xs:element name="responseSizeLimit" type=" ResponseSizeLimit " minOccurs="0"/>
<xs:element name="searchCriteriaCallCenterScheduledReportName" type=" SearchCriteriaCallCenterScheduledReportName " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="searchCriteriaExactCallCenterScheduledReportCreatedBySupervisor" type=" SearchCriteriaExactCallCenterScheduledReportCreatedBySupervisor " minOccurs="0"/>
<xs:element name="searchCriteriaExactCallCenterReportTemplateKey" type=" SearchCriteriaExactCallCenterReportTemplateKey " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterEnhancedReportingScheduledReportGetListResponse

Parent type: core:OCIDataResponse (derivation method: extension)
Sub-types: None
Name GroupCallCenterEnhancedReportingScheduledReportGetListResponse
Abstract no
Documentation Response to GroupCallCenterEnhancedReportingScheduledReportGetListRequest. Contains a table with column headings : "Schedule Name", "Description", "Created By", "Is Supervisor Report", "Status", "Report Template Name", "Report Template Level" and "Recurring". The "Created By" can be either "Administrator" or user id if created by supervisor. The possible values for "Status" are "Active", and "Completed". The possible values for "Recurring" are "None", "Daily", "Weekly", "Monthly" and "Yearly". The possible values for "Report Template Level" are "System" and "Group".
XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<scheduledReportTable> core:OCITable </scheduledReportTable> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterEnhancedReportingScheduledReportGetListResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="scheduledReportTable" type=" core:OCITable "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name GroupCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListRequest
Abstract no
Documentation Request to get all the call center reporting scheduled report in a group that uses a given group level report template. The response is either a GroupCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<groupId> GroupId </groupId> [1]
<name> CallCenterReportTemplateName </name> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="groupId" type=" GroupId "/>
<xs:element name="name" type=" CallCenterReportTemplateName "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListResponse

Parent type: core:OCIDataResponse (derivation method: extension)
Sub-types: None
Name GroupCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListResponse
Abstract no
Documentation Response to GroupCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListRequest. Contains a table with column headings: "Schedule Name", "Created By", "Created By Supervisor", and "Is Active". The "Created By" can be either "Administrator" or user id if created by supervisor.
XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<scheduleReportTable> core:OCITable </scheduleReportTable> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="scheduleReportTable" type=" core:OCITable "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterEnhancedReportingScheduledReportGetRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name GroupCallCenterEnhancedReportingScheduledReportGetRequest
Abstract no
Documentation Request to get a group level call center reporting scheduled report. The response is either a GroupCallCenterEnhancedReportingScheduledReportGetResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<groupId> GroupId </groupId> [1]
<name> CallCenterScheduledReportName </name> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterEnhancedReportingScheduledReportGetRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="groupId" type=" GroupId "/>
<xs:element name="name" type=" CallCenterScheduledReportName "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterEnhancedReportingScheduledReportGetResponse

Parent type: core:OCIDataResponse (derivation method: extension)
Sub-types: None
Name GroupCallCenterEnhancedReportingScheduledReportGetResponse
Abstract no
Documentation Response to GroupCallCenterEnhancedReportingScheduledReportGetRequest.
XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<description> CallCenterScheduledReportDescription </description> [0..1]
<reportTemplate> CallCenterReportTemplateKey </reportTemplate> [1]
<schedule> CallCenterReportSchedule </schedule> [1]
<samplingPeriod> CallCenterReportSamplingPeriod </samplingPeriod> [0..1]
<startDayOfWeek> DayOfWeek </startDayOfWeek> [0..1]
<reportTimeZone> TimeZone </reportTimeZone> [1]
<reportDateFormat> CallCenterReportDateFormat </reportDateFormat> [1]
<reportTimeFormat> CallCenterReportTimeFormat </reportTimeFormat> [1]
<reportInterval> CallCenterReportInterval </reportInterval> [1]
<reportFormat> CallCenterReportFileFormat </reportFormat> [1]
Start Choice [0..1]
<callCenter> CallCenterScheduledReportCallCenterSelectionRead </callCenter> [1]
End Choice
<callCompletionThresholdSeconds> CallCenterReportThresholdSeconds </callCompletionThresholdSeconds> [0..1]
<shortDurationThresholdSeconds> CallCenterReportThresholdSeconds </shortDurationThresholdSeconds> [0..1]
<serviceLevelThresholdSeconds> CallCenterReportThresholdSeconds </serviceLevelThresholdSeconds> [0..5]
<serviceLevelInclusions> CallCenterScheduledReportServiceLevelInclusions </serviceLevelInclusions> [0..1]
<serviceLevelObjectivePercentage> CallCenterReportServiceLevelObjective </serviceLevelObjectivePercentage> [0..1]
<abandonedCallThresholdSeconds> CallCenterReportThresholdSeconds </abandonedCallThresholdSeconds> [0..4]
<emailAddress> EmailAddress </emailAddress> [1..9]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterEnhancedReportingScheduledReportGetResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="description" type=" CallCenterScheduledReportDescription " minOccurs="0"/>
<xs:element name="reportTemplate" type=" CallCenterReportTemplateKey "/>
<xs:element name="schedule" type=" CallCenterReportSchedule "/>
<xs:element name="samplingPeriod" type=" CallCenterReportSamplingPeriod " minOccurs="0"/>
<xs:element name="startDayOfWeek" type=" DayOfWeek " minOccurs="0"/>
<xs:element name="reportTimeZone" type=" TimeZone "/>
<xs:element name="reportDateFormat" type=" CallCenterReportDateFormat "/>
<xs:element name="reportTimeFormat" type=" CallCenterReportTimeFormat "/>
<xs:element name="reportInterval" type=" CallCenterReportInterval "/>
<xs:element name="reportFormat" type=" CallCenterReportFileFormat "/>
<xs:element name="agent" type=" CallCenterScheduledReportAgentSelectionAdminRead " minOccurs="0"/>
<xs:choice minOccurs="0">
<xs:element name="callCenter" type=" CallCenterScheduledReportCallCenterSelectionRead "/>
<xs:element name="dnis" type=" CallCenterScheduledReportDNISSelectionRead "/>
</xs:choice>
<xs:element name="callCompletionThresholdSeconds" type=" CallCenterReportThresholdSeconds " minOccurs="0"/>
<xs:element name="shortDurationThresholdSeconds" type=" CallCenterReportThresholdSeconds " minOccurs="0"/>
<xs:element name="serviceLevelThresholdSeconds" type=" CallCenterReportThresholdSeconds " minOccurs="0" maxOccurs="5"/>
<xs:element name="serviceLevelInclusions" type=" CallCenterScheduledReportServiceLevelInclusions " minOccurs="0"/>
<xs:element name="serviceLevelObjectivePercentage" type=" CallCenterReportServiceLevelObjective " minOccurs="0"/>
<xs:element name="abandonedCallThresholdSeconds" type=" CallCenterReportThresholdSeconds " minOccurs="0" maxOccurs="4"/>
<xs:element name="emailAddress" type=" EmailAddress " minOccurs="1" maxOccurs="9"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterEnhancedReportingScheduledReportModifyRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name GroupCallCenterEnhancedReportingScheduledReportModifyRequest
Abstract no
Documentation Request to modify a group level call center reporting scheduled report. The response is either a SuccessResponse or an ErrorResponse. The startDate element is adjusted to the first occurrence of the recurrent schedule that comes at or after startDate.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<groupId> GroupId </groupId> [1]
<name> CallCenterScheduledReportName </name> [1]
<newName> CallCenterScheduledReportName </newName> [0..1]
<description> CallCenterScheduledReportDescription </description> [0..1]
<schedule> CallCenterReportSchedule </schedule> [0..1]
<samplingPeriod> CallCenterReportSamplingPeriod </samplingPeriod> [0..1]
<startDayOfWeek> DayOfWeek </startDayOfWeek> [0..1]
<reportTimeZone> TimeZone </reportTimeZone> [0..1]
<reportDateFormat> CallCenterReportDateFormat </reportDateFormat> [0..1]
<reportTimeFormat> CallCenterReportTimeFormat </reportTimeFormat> [0..1]
<reportInterval> CallCenterReportInterval </reportInterval> [0..1]
<reportFormat> CallCenterReportFileFormat </reportFormat> [0..1]
Start Choice [0..1]
<callCenter> CallCenterScheduledReportCallCenterSelection </callCenter> [1]
End Choice
<callCompletionThresholdSeconds> CallCenterReportThresholdSeconds </callCompletionThresholdSeconds> [0..1]
<shortDurationThresholdSeconds> CallCenterReportThresholdSeconds </shortDurationThresholdSeconds> [0..1]
<serviceLevelThresholdSeconds> CallCenterReportServiceLevelThresholdReplacementList </serviceLevelThresholdSeconds> [0..1]
<serviceLevelInclusions> CallCenterScheduledReportServiceLevelInclusionsModify </serviceLevelInclusions> [0..1]
<serviceLevelObjectivePercentage> CallCenterReportServiceLevelObjective </serviceLevelObjectivePercentage> [0..1]
<abandonedCallThresholdSeconds> CallCenterReportAbandonedCallThresholdReplacementList </abandonedCallThresholdSeconds> [0..1]
<emailAddress> CallCenterReportReplacementEmailList </emailAddress> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterEnhancedReportingScheduledReportModifyRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="groupId" type=" GroupId "/>
<xs:element name="name" type=" CallCenterScheduledReportName "/>
<xs:element name="newName" type=" CallCenterScheduledReportName " minOccurs="0"/>
<xs:element name="description" type=" CallCenterScheduledReportDescription " minOccurs="0" nillable="true"/>
<xs:element name="schedule" type=" CallCenterReportSchedule " minOccurs="0"/>
<xs:element name="samplingPeriod" type=" CallCenterReportSamplingPeriod " minOccurs="0"/>
<xs:element name="startDayOfWeek" type=" DayOfWeek " minOccurs="0"/>
<xs:element name="reportTimeZone" type=" TimeZone " minOccurs="0"/>
<xs:element name="reportDateFormat" type=" CallCenterReportDateFormat " minOccurs="0"/>
<xs:element name="reportTimeFormat" type=" CallCenterReportTimeFormat " minOccurs="0"/>
<xs:element name="reportInterval" type=" CallCenterReportInterval " minOccurs="0"/>
<xs:element name="reportFormat" type=" CallCenterReportFileFormat " minOccurs="0"/>
<xs:element name="agent" type=" CallCenterScheduledReportAgentSelection " minOccurs="0"/>
<xs:choice minOccurs="0">
<xs:element name="callCenter" type=" CallCenterScheduledReportCallCenterSelection "/>
<xs:element name="dnis" type=" CallCenterScheduledReportDNISSelection "/>
</xs:choice>
<xs:element name="callCompletionThresholdSeconds" type=" CallCenterReportThresholdSeconds " minOccurs="0"/>
<xs:element name="shortDurationThresholdSeconds" type=" CallCenterReportThresholdSeconds " minOccurs="0"/>
<xs:element name="serviceLevelThresholdSeconds" type=" CallCenterReportServiceLevelThresholdReplacementList " minOccurs="0"/>
<xs:element name="serviceLevelInclusions" type=" CallCenterScheduledReportServiceLevelInclusionsModify " minOccurs="0"/>
<xs:element name="serviceLevelObjectivePercentage" type=" CallCenterReportServiceLevelObjective " minOccurs="0" nillable="true"/>
<xs:element name="abandonedCallThresholdSeconds" type=" CallCenterReportAbandonedCallThresholdReplacementList " minOccurs="0"/>
<xs:element name="emailAddress" type=" CallCenterReportReplacementEmailList " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterForcedForwardingGetRequest20

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name GroupCallCenterForcedForwardingGetRequest20
Abstract no
Documentation Get a call center's forced forwarding settings. The response is either a GroupCallCenterForcedForwardingGetResponse20 or an ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterForcedForwardingGetRequest20">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterForcedForwardingGetResponse20

Parent type: core:OCIDataResponse (derivation method: extension)
Sub-types: None
Name GroupCallCenterForcedForwardingGetResponse20
Abstract no
Documentation Response to the GroupCallCenterForcedForwardingGetRequest20.
XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<isActive> xs:boolean </isActive> [1]
<forwardToPhoneNumber> OutgoingDNorSIPURI </forwardToPhoneNumber> [0..1]
<allowEnableViaFAC> xs:boolean </allowEnableViaFAC> [1]
<playAnnouncementBeforeForwarding> xs:boolean </playAnnouncementBeforeForwarding> [1]
<audioMessageSelection> ExtendedFileResourceSelection </audioMessageSelection> [1]
<audioUrlList> CallCenterAnnouncementURLList </audioUrlList> [0..1]
<audioFileList> CallCenterAnnouncementFileListRead20 </audioFileList> [0..1]
<videoMessageSelection> ExtendedFileResourceSelection </videoMessageSelection> [1]
<videoUrlList> CallCenterAnnouncementURLList </videoUrlList> [0..1]
<videoFileList> CallCenterAnnouncementFileListRead20 </videoFileList> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterForcedForwardingGetResponse20">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="isActive" type=" xs:boolean "/>
<xs:element name="forwardToPhoneNumber" type=" OutgoingDNorSIPURI " minOccurs="0"/>
<xs:element name="allowEnableViaFAC" type=" xs:boolean "/>
<xs:element name="playAnnouncementBeforeForwarding" type=" xs:boolean "/>
<xs:element name="audioMessageSelection" type=" ExtendedFileResourceSelection "/>
<xs:element name="audioUrlList" type=" CallCenterAnnouncementURLList " minOccurs="0"/>
<xs:element name="audioFileList" type=" CallCenterAnnouncementFileListRead20 " minOccurs="0"/>
<xs:element name="videoMessageSelection" type=" ExtendedFileResourceSelection "/>
<xs:element name="videoUrlList" type=" CallCenterAnnouncementURLList " minOccurs="0"/>
<xs:element name="videoFileList" type=" CallCenterAnnouncementFileListRead20 " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterForcedForwardingModifyRequest20

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name GroupCallCenterForcedForwardingModifyRequest20
Abstract no
Documentation Modify a call center's forced forwarding settings. The response is either a SuccessResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
<isActive> xs:boolean </isActive> [0..1]
<forwardToPhoneNumber> OutgoingDNorSIPURI </forwardToPhoneNumber> [0..1]
<allowEnableViaFAC> xs:boolean </allowEnableViaFAC> [0..1]
<playAnnouncementBeforeForwarding> xs:boolean </playAnnouncementBeforeForwarding> [0..1]
<audioMessageSelection> ExtendedFileResourceSelection </audioMessageSelection> [0..1]
<audioUrlList> CallCenterAnnouncementURLListModify </audioUrlList> [0..1]
<audioFileList> CallCenterAnnouncementFileListModify20 </audioFileList> [0..1]
<videoMessageSelection> ExtendedFileResourceSelection </videoMessageSelection> [0..1]
<videoUrlList> CallCenterAnnouncementURLListModify </videoUrlList> [0..1]
<videoFileList> CallCenterAnnouncementFileListModify20 </videoFileList> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterForcedForwardingModifyRequest20">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
<xs:element name="isActive" type=" xs:boolean " minOccurs="0"/>
<xs:element name="forwardToPhoneNumber" type=" OutgoingDNorSIPURI " minOccurs="0" nillable="true"/>
<xs:element name="allowEnableViaFAC" type=" xs:boolean " minOccurs="0"/>
<xs:element name="playAnnouncementBeforeForwarding" type=" xs:boolean " minOccurs="0"/>
<xs:element name="audioMessageSelection" type=" ExtendedFileResourceSelection " minOccurs="0"/>
<xs:element name="audioUrlList" type=" CallCenterAnnouncementURLListModify " minOccurs="0"/>
<xs:element name="audioFileList" type=" CallCenterAnnouncementFileListModify20 " minOccurs="0"/>
<xs:element name="videoMessageSelection" type=" ExtendedFileResourceSelection " minOccurs="0"/>
<xs:element name="videoUrlList" type=" CallCenterAnnouncementURLListModify " minOccurs="0"/>
<xs:element name="videoFileList" type=" CallCenterAnnouncementFileListModify20 " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterGetAgentListRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name GroupCallCenterGetAgentListRequest
Abstract no
Documentation Get a list of agents assigned to a call center. The response is either a GroupCallCenterGetAgentListResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
<responseSizeLimit> ResponseSizeLimit </responseSizeLimit> [0..1]
<searchCriteriaUserLastName> SearchCriteriaUserLastName </searchCriteriaUserLastName> [0..*]
<searchCriteriaUserFirstName> SearchCriteriaUserFirstName </searchCriteriaUserFirstName> [0..*]
<searchCriteriaExactUserDepartment> SearchCriteriaExactUserDepartment </searchCriteriaExactUserDepartment> [0..1]
<searchCriteriaExactUserGroup> SearchCriteriaExactUserGroup </searchCriteriaExactUserGroup> [0..1]
<searchCriteriaUserId> SearchCriteriaUserId </searchCriteriaUserId> [0..*]
<searchCriteriaDn> SearchCriteriaDn </searchCriteriaDn> [0..*]
<searchCriteriaExtension> SearchCriteriaExtension </searchCriteriaExtension> [0..*]
<searchCriteriaExactSkillLevel> SearchCriteriaExactSkillLevel </searchCriteriaExactSkillLevel> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterGetAgentListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
<xs:element name="responseSizeLimit" type=" ResponseSizeLimit " minOccurs="0"/>
<xs:element name="searchCriteriaUserLastName" type=" SearchCriteriaUserLastName " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="searchCriteriaUserFirstName" type=" SearchCriteriaUserFirstName " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="searchCriteriaExactUserDepartment" type=" SearchCriteriaExactUserDepartment " minOccurs="0"/>
<xs:element name="searchCriteriaExactUserGroup" type=" SearchCriteriaExactUserGroup " minOccurs="0"/>
<xs:element name="searchCriteriaUserId" type=" SearchCriteriaUserId " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="searchCriteriaDn" type=" SearchCriteriaDn " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="searchCriteriaExtension" type=" SearchCriteriaExtension " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="searchCriteriaExactSkillLevel" type=" SearchCriteriaExactSkillLevel " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterGetAgentListResponse

Parent type: core:OCIDataResponse (derivation method: extension)
Sub-types: None
Name GroupCallCenterGetAgentListResponse
Abstract no
Documentation Response to the GroupCallCenterGetAgentListRequest. Contains a table with column headings: "User Id", "Last Name", "First Name", "Hiragana Last Name", "Hiragana First Name", "Weight", "Phone Number", "Extension", "Department", "Email Address", "Skill Level".
XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<agentTable> core:OCITable </agentTable> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterGetAgentListResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="agentTable" type=" core:OCITable "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterGetAnnouncementRequest20

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name GroupCallCenterGetAnnouncementRequest20
Abstract no
Documentation Get a call center's announcement settings. The response is either a GroupCallCenterGetAnnouncementResponse20 or an ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterGetAnnouncementRequest20">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterGetAnnouncementResponse20

Parent type: core:OCIDataResponse (derivation method: extension)
Sub-types: None
Name GroupCallCenterGetAnnouncementResponse20
Abstract no
Documentation Response to the GroupCallCenterGetAnnouncementRequest20.
XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<playEntranceMessage> xs:boolean </playEntranceMessage> [1]
<mandatoryEntranceMessage> xs:boolean </mandatoryEntranceMessage> [1]
<entranceAudioMessageSelection> ExtendedFileResourceSelection </entranceAudioMessageSelection> [1]
<entranceMessageAudioUrlList> CallCenterAnnouncementURLList </entranceMessageAudioUrlList> [0..1]
<entranceMessageAudioFileList> CallCenterAnnouncementFileListRead20 </entranceMessageAudioFileList> [0..1]
<entranceVideoMessageSelection> ExtendedFileResourceSelection </entranceVideoMessageSelection> [0..1]
<entranceMessageVideoUrlList> CallCenterAnnouncementURLList </entranceMessageVideoUrlList> [0..1]
<entranceMessageVideoFileList> CallCenterAnnouncementFileListRead20 </entranceMessageVideoFileList> [0..1]
<playPeriodicComfortMessage> xs:boolean </playPeriodicComfortMessage> [1]
<timeBetweenComfortMessagesSeconds> CallCenterTimeBetweenComfortMessagesSeconds </timeBetweenComfortMessagesSeconds> [1]
<periodicComfortAudioMessageSelection> ExtendedFileResourceSelection </periodicComfortAudioMessageSelection> [1]
<periodicComfortMessageAudioUrlList> CallCenterAnnouncementURLList </periodicComfortMessageAudioUrlList> [0..1]
<periodicComfortMessageAudioFileList> CallCenterAnnouncementFileListRead20 </periodicComfortMessageAudioFileList> [0..1]
<periodicComfortVideoMessageSelection> ExtendedFileResourceSelection </periodicComfortVideoMessageSelection> [0..1]
<periodicComfortMessageVideoUrlList> CallCenterAnnouncementURLList </periodicComfortMessageVideoUrlList> [0..1]
<periodicComfortMessageVideoFileList> CallCenterAnnouncementFileListRead20 </periodicComfortMessageVideoFileList> [0..1]
<enableMediaOnHoldForQueuedCalls> xs:boolean </enableMediaOnHoldForQueuedCalls> [1]
<mediaOnHoldSource> CallCenterMediaOnHoldSourceRead20 </mediaOnHoldSource> [1]
<mediaOnHoldUseAlternateSourceForInternalCalls> xs:boolean </mediaOnHoldUseAlternateSourceForInternalCalls> [0..1]
<mediaOnHoldInternalSource> CallCenterMediaOnHoldSourceRead20 </mediaOnHoldInternalSource> [0..1]
<playWhisperMessage> xs:boolean </playWhisperMessage> [0..1]
<whisperAudioMessageSelection> ExtendedFileResourceSelection </whisperAudioMessageSelection> [0..1]
<whisperMessageAudioUrlList> CallCenterAnnouncementURLList </whisperMessageAudioUrlList> [0..1]
<whisperMessageAudioFileList> CallCenterAnnouncementFileListRead20 </whisperMessageAudioFileList> [0..1]
<whisperVideoMessageSelection> ExtendedFileResourceSelection </whisperVideoMessageSelection> [0..1]
<whisperMessageVideoUrlList> CallCenterAnnouncementURLList </whisperMessageVideoUrlList> [0..1]
<whisperMessageVideoFileList> CallCenterAnnouncementFileListRead20 </whisperMessageVideoFileList> [0..1]
<estimatedWaitMessageOptionsRead> EstimatedWaitMessageOptionsRead17sp4 </estimatedWaitMessageOptionsRead> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterGetAnnouncementResponse20">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="playEntranceMessage" type=" xs:boolean "/>
<xs:element name="mandatoryEntranceMessage" type=" xs:boolean "/>
<xs:element name="entranceAudioMessageSelection" type=" ExtendedFileResourceSelection "/>
<xs:element name="entranceMessageAudioUrlList" type=" CallCenterAnnouncementURLList " minOccurs="0"/>
<xs:element name="entranceMessageAudioFileList" type=" CallCenterAnnouncementFileListRead20 " minOccurs="0"/>
<xs:element name="entranceVideoMessageSelection" type=" ExtendedFileResourceSelection " minOccurs="0"/>
<xs:element name="entranceMessageVideoUrlList" type=" CallCenterAnnouncementURLList " minOccurs="0"/>
<xs:element name="entranceMessageVideoFileList" type=" CallCenterAnnouncementFileListRead20 " minOccurs="0"/>
<xs:element name="playPeriodicComfortMessage" type=" xs:boolean "/>
<xs:element name="timeBetweenComfortMessagesSeconds" type=" CallCenterTimeBetweenComfortMessagesSeconds "/>
<xs:element name="periodicComfortAudioMessageSelection" type=" ExtendedFileResourceSelection "/>
<xs:element name="periodicComfortMessageAudioUrlList" type=" CallCenterAnnouncementURLList " minOccurs="0"/>
<xs:element name="periodicComfortMessageAudioFileList" type=" CallCenterAnnouncementFileListRead20 " minOccurs="0"/>
<xs:element name="periodicComfortVideoMessageSelection" type=" ExtendedFileResourceSelection " minOccurs="0"/>
<xs:element name="periodicComfortMessageVideoUrlList" type=" CallCenterAnnouncementURLList " minOccurs="0"/>
<xs:element name="periodicComfortMessageVideoFileList" type=" CallCenterAnnouncementFileListRead20 " minOccurs="0"/>
<xs:element name="enableMediaOnHoldForQueuedCalls" type=" xs:boolean "/>
<xs:element name="mediaOnHoldSource" type=" CallCenterMediaOnHoldSourceRead20 "/>
<xs:element name="mediaOnHoldUseAlternateSourceForInternalCalls" type=" xs:boolean " minOccurs="0"/>
<xs:element name="mediaOnHoldInternalSource" type=" CallCenterMediaOnHoldSourceRead20 " minOccurs="0"/>
<xs:element name="playWhisperMessage" type=" xs:boolean " minOccurs="0"/>
<xs:element name="whisperAudioMessageSelection" type=" ExtendedFileResourceSelection " minOccurs="0"/>
<xs:element name="whisperMessageAudioUrlList" type=" CallCenterAnnouncementURLList " minOccurs="0"/>
<xs:element name="whisperMessageAudioFileList" type=" CallCenterAnnouncementFileListRead20 " minOccurs="0"/>
<xs:element name="whisperVideoMessageSelection" type=" ExtendedFileResourceSelection " minOccurs="0"/>
<xs:element name="whisperMessageVideoUrlList" type=" CallCenterAnnouncementURLList " minOccurs="0"/>
<xs:element name="whisperMessageVideoFileList" type=" CallCenterAnnouncementFileListRead20 " minOccurs="0"/>
<xs:element name="estimatedWaitMessageOptionsRead" type=" EstimatedWaitMessageOptionsRead17sp4 "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterGetAvailableAgentListRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name GroupCallCenterGetAvailableAgentListRequest
Abstract no
Documentation Get a list of users that can be assigned as agents to a given type of Call Center. Searching for users by group only makes sense when the call center is part of an Enterprise. The response is either GroupCallCenterGetAvailableAgentListResponse or ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<groupId> GroupId </groupId> [1]
<callCenterType> CallCenterType </callCenterType> [1]
<responseSizeLimit> ResponseSizeLimit </responseSizeLimit> [0..1]
<searchCriteriaUserLastName> SearchCriteriaUserLastName </searchCriteriaUserLastName> [0..*]
<searchCriteriaUserFirstName> SearchCriteriaUserFirstName </searchCriteriaUserFirstName> [0..*]
<searchCriteriaExactUserDepartment> SearchCriteriaExactUserDepartment </searchCriteriaExactUserDepartment> [0..1]
<searchCriteriaExactUserGroup> SearchCriteriaExactUserGroup </searchCriteriaExactUserGroup> [0..1]
<searchCriteriaUserId> SearchCriteriaUserId </searchCriteriaUserId> [0..*]
<searchCriteriaDn> SearchCriteriaDn </searchCriteriaDn> [0..*]
<searchCriteriaExtension> SearchCriteriaExtension </searchCriteriaExtension> [0..*]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterGetAvailableAgentListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="groupId" type=" GroupId "/>
<xs:element name="callCenterType" type=" CallCenterType "/>
<xs:element name="responseSizeLimit" type=" ResponseSizeLimit " minOccurs="0"/>
<xs:element name="searchCriteriaUserLastName" type=" SearchCriteriaUserLastName " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="searchCriteriaUserFirstName" type=" SearchCriteriaUserFirstName " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="searchCriteriaExactUserDepartment" type=" SearchCriteriaExactUserDepartment " minOccurs="0"/>
<xs:element name="searchCriteriaExactUserGroup" type=" SearchCriteriaExactUserGroup " minOccurs="0"/>
<xs:element name="searchCriteriaUserId" type=" SearchCriteriaUserId " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="searchCriteriaDn" type=" SearchCriteriaDn " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="searchCriteriaExtension" type=" SearchCriteriaExtension " minOccurs="0" maxOccurs="unbounded"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterGetAvailableAgentListResponse

Parent type: core:OCIDataResponse (derivation method: extension)
Sub-types: None
Name GroupCallCenterGetAvailableAgentListResponse
Abstract no
Documentation Response to the GroupCallCenterGetAvailableAgentListRequest. Contains a table with column headings: "User Id", "Last Name", "First Name", "Hiragana Last Name", "Hiragana First Name", "Phone Number", "Extension", "Department", "Email Address".
XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<userTable> core:OCITable </userTable> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterGetAvailableAgentListResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="userTable" type=" core:OCITable "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterGetAvailableSupervisorListRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name GroupCallCenterGetAvailableSupervisorListRequest
Abstract no
Documentation Get a list of users that can be assigned as supervisors to a Call Center. Searching for users by group only makes sense when the call center is part of an Enterprise. The response is either GroupCallCenterGetAvailableSupervisorListResponse or ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<groupId> GroupId </groupId> [1]
<responseSizeLimit> ResponseSizeLimit </responseSizeLimit> [0..1]
<searchCriteriaUserLastName> SearchCriteriaUserLastName </searchCriteriaUserLastName> [0..*]
<searchCriteriaUserFirstName> SearchCriteriaUserFirstName </searchCriteriaUserFirstName> [0..*]
<searchCriteriaExactUserDepartment> SearchCriteriaExactUserDepartment </searchCriteriaExactUserDepartment> [0..1]
<searchCriteriaExactUserGroup> SearchCriteriaExactUserGroup </searchCriteriaExactUserGroup> [0..1]
<searchCriteriaUserId> SearchCriteriaUserId </searchCriteriaUserId> [0..*]
<searchCriteriaDn> SearchCriteriaDn </searchCriteriaDn> [0..*]
<searchCriteriaExtension> SearchCriteriaExtension </searchCriteriaExtension> [0..*]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterGetAvailableSupervisorListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="groupId" type=" GroupId "/>
<xs:element name="responseSizeLimit" type=" ResponseSizeLimit " minOccurs="0"/>
<xs:element name="searchCriteriaUserLastName" type=" SearchCriteriaUserLastName " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="searchCriteriaUserFirstName" type=" SearchCriteriaUserFirstName " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="searchCriteriaExactUserDepartment" type=" SearchCriteriaExactUserDepartment " minOccurs="0"/>
<xs:element name="searchCriteriaExactUserGroup" type=" SearchCriteriaExactUserGroup " minOccurs="0"/>
<xs:element name="searchCriteriaUserId" type=" SearchCriteriaUserId " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="searchCriteriaDn" type=" SearchCriteriaDn " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="searchCriteriaExtension" type=" SearchCriteriaExtension " minOccurs="0" maxOccurs="unbounded"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterGetAvailableSupervisorListResponse

Parent type: core:OCIDataResponse (derivation method: extension)
Sub-types: None
Name GroupCallCenterGetAvailableSupervisorListResponse
Abstract no
Documentation Response to the GroupCallCenterGetAvailableSupervisorListRequest. Contains a table with column headings: "User Id", "Last Name", "First Name", "Hiragana Last Name", "Hiragana First Name", "Phone Number", "Extension", "Department", "Email Address".
XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<userTable> core:OCITable </userTable> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterGetAvailableSupervisorListResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="userTable" type=" core:OCITable "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterGetDistinctiveRingingRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name GroupCallCenterGetDistinctiveRingingRequest
Abstract no
Documentation Get the distinctive ringing configuration values for call center. The response is either a GroupCallCenterGetDistinctiveRingingResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterGetDistinctiveRingingRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterGetDistinctiveRingingResponse

Parent type: core:OCIDataResponse (derivation method: extension)
Sub-types: None
Name GroupCallCenterGetDistinctiveRingingResponse
Abstract no
Documentation Response to the GroupCallCenterGetDistinctiveRingingRequest.
XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<distinctiveRingingCallCenterCalls> xs:boolean </distinctiveRingingCallCenterCalls> [1]
<distinctiveRingingRingPatternForCallCenter> RingPattern </distinctiveRingingRingPatternForCallCenter> [1]
<distinctiveRingingForceDeliveryRingPattern> RingPattern </distinctiveRingingForceDeliveryRingPattern> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterGetDistinctiveRingingResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="distinctiveRingingCallCenterCalls" type=" xs:boolean "/>
<xs:element name="distinctiveRingingRingPatternForCallCenter" type=" RingPattern "/>
<xs:element name="distinctiveRingingForceDeliveryRingPattern" type=" RingPattern " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterGetDNISAgentListRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name GroupCallCenterGetDNISAgentListRequest
Abstract no
Documentation Get a list of agent who selected the DNIS as the outgoing call. The response is either GroupCallCenterGetDNISAgentListResponse or ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<dnisKey> DNISKey </dnisKey> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterGetDNISAgentListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="dnisKey" type=" DNISKey "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterGetDNISAgentListResponse

Parent type: core:OCIDataResponse (derivation method: extension)
Sub-types: None
Name GroupCallCenterGetDNISAgentListResponse
Abstract no
Documentation Response to the GroupCallCenterGetDNISAgentListRequest. Contains a table with column headings: "User Id", "Last Name", "First Name", "Hiragana Last Name", "Hiragana First Name", "Phone Number", "Extension", "Department", "Email Address".
XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<agentTable> core:OCITable </agentTable> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterGetDNISAgentListResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="agentTable" type=" core:OCITable "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterGetDNISAnnouncementRequest20

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name GroupCallCenterGetDNISAnnouncementRequest20
Abstract no
Documentation Get a call center's DNIS Announcements The response is either a GroupCallCenterGetDNISAnnouncementRequest20 or an ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<dnisKey> DNISKey </dnisKey> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterGetDNISAnnouncementRequest20">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="dnisKey" type=" DNISKey "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterGetDNISAnnouncementResponse20

Parent type: core:OCIDataResponse (derivation method: extension)
Sub-types: None
Name GroupCallCenterGetDNISAnnouncementResponse20
Abstract no
Documentation Response to the GroupCallCenterGetDNISAnnouncementRequest20.
XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<playEntranceMessage> xs:boolean </playEntranceMessage> [1]
<mandatoryEntranceMessage> xs:boolean </mandatoryEntranceMessage> [1]
<entranceAudioMessageSelection> ExtendedFileResourceSelection </entranceAudioMessageSelection> [1]
<entranceMessageAudioUrlList> CallCenterAnnouncementURLList </entranceMessageAudioUrlList> [0..1]
<entranceMessageAudioFileList> CallCenterAnnouncementFileListRead20 </entranceMessageAudioFileList> [0..1]
<entranceVideoMessageSelection> ExtendedFileResourceSelection </entranceVideoMessageSelection> [0..1]
<entranceMessageVideoUrlList> CallCenterAnnouncementURLList </entranceMessageVideoUrlList> [0..1]
<entranceMessageVideoFileList> CallCenterAnnouncementFileListRead20 </entranceMessageVideoFileList> [0..1]
<playPeriodicComfortMessage> xs:boolean </playPeriodicComfortMessage> [1]
<timeBetweenComfortMessagesSeconds> CallCenterTimeBetweenComfortMessagesSeconds </timeBetweenComfortMessagesSeconds> [1]
<periodicComfortAudioMessageSelection> ExtendedFileResourceSelection </periodicComfortAudioMessageSelection> [1]
<periodicComfortMessageAudioUrlList> CallCenterAnnouncementURLList </periodicComfortMessageAudioUrlList> [0..1]
<periodicComfortMessageAudioFileList> CallCenterAnnouncementFileListRead20 </periodicComfortMessageAudioFileList> [0..1]
<periodicComfortVideoMessageSelection> ExtendedFileResourceSelection </periodicComfortVideoMessageSelection> [0..1]
<periodicComfortMessageVideoUrlList> CallCenterAnnouncementURLList </periodicComfortMessageVideoUrlList> [0..1]
<periodicComfortMessageVideoFileList> CallCenterAnnouncementFileListRead20 </periodicComfortMessageVideoFileList> [0..1]
<enableMediaOnHoldForQueuedCalls> xs:boolean </enableMediaOnHoldForQueuedCalls> [1]
<mediaOnHoldSource> CallCenterMediaOnHoldSourceRead20 </mediaOnHoldSource> [1]
<playWhisperMessage> xs:boolean </playWhisperMessage> [1]
<whisperAudioMessageSelection> ExtendedFileResourceSelection </whisperAudioMessageSelection> [1]
<whisperMessageAudioUrlList> CallCenterAnnouncementURLList </whisperMessageAudioUrlList> [0..1]
<whisperMessageAudioFileList> CallCenterAnnouncementFileListRead20 </whisperMessageAudioFileList> [0..1]
<whisperVideoMessageSelection> ExtendedFileResourceSelection </whisperVideoMessageSelection> [0..1]
<whisperMessageVideoUrlList> CallCenterAnnouncementURLList </whisperMessageVideoUrlList> [0..1]
<whisperMessageVideoFileList> CallCenterAnnouncementFileListRead20 </whisperMessageVideoFileList> [0..1]
<estimatedWaitMessageOptionsRead> EstimatedWaitMessageOptionsRead17sp4 </estimatedWaitMessageOptionsRead> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterGetDNISAnnouncementResponse20">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="playEntranceMessage" type=" xs:boolean "/>
<xs:element name="mandatoryEntranceMessage" type=" xs:boolean "/>
<xs:element name="entranceAudioMessageSelection" type=" ExtendedFileResourceSelection "/>
<xs:element name="entranceMessageAudioUrlList" type=" CallCenterAnnouncementURLList " minOccurs="0"/>
<xs:element name="entranceMessageAudioFileList" type=" CallCenterAnnouncementFileListRead20 " minOccurs="0"/>
<xs:element name="entranceVideoMessageSelection" type=" ExtendedFileResourceSelection " minOccurs="0"/>
<xs:element name="entranceMessageVideoUrlList" type=" CallCenterAnnouncementURLList " minOccurs="0"/>
<xs:element name="entranceMessageVideoFileList" type=" CallCenterAnnouncementFileListRead20 " minOccurs="0"/>
<xs:element name="playPeriodicComfortMessage" type=" xs:boolean "/>
<xs:element name="timeBetweenComfortMessagesSeconds" type=" CallCenterTimeBetweenComfortMessagesSeconds "/>
<xs:element name="periodicComfortAudioMessageSelection" type=" ExtendedFileResourceSelection "/>
<xs:element name="periodicComfortMessageAudioUrlList" type=" CallCenterAnnouncementURLList " minOccurs="0"/>
<xs:element name="periodicComfortMessageAudioFileList" type=" CallCenterAnnouncementFileListRead20 " minOccurs="0"/>
<xs:element name="periodicComfortVideoMessageSelection" type=" ExtendedFileResourceSelection " minOccurs="0"/>
<xs:element name="periodicComfortMessageVideoUrlList" type=" CallCenterAnnouncementURLList " minOccurs="0"/>
<xs:element name="periodicComfortMessageVideoFileList" type=" CallCenterAnnouncementFileListRead20 " minOccurs="0"/>
<xs:element name="enableMediaOnHoldForQueuedCalls" type=" xs:boolean "/>
<xs:element name="mediaOnHoldSource" type=" CallCenterMediaOnHoldSourceRead20 "/>
<xs:element name="playWhisperMessage" type=" xs:boolean "/>
<xs:element name="whisperAudioMessageSelection" type=" ExtendedFileResourceSelection "/>
<xs:element name="whisperMessageAudioUrlList" type=" CallCenterAnnouncementURLList " minOccurs="0"/>
<xs:element name="whisperMessageAudioFileList" type=" CallCenterAnnouncementFileListRead20 " minOccurs="0"/>
<xs:element name="whisperVideoMessageSelection" type=" ExtendedFileResourceSelection " minOccurs="0"/>
<xs:element name="whisperMessageVideoUrlList" type=" CallCenterAnnouncementURLList " minOccurs="0"/>
<xs:element name="whisperMessageVideoFileList" type=" CallCenterAnnouncementFileListRead20 " minOccurs="0"/>
<xs:element name="estimatedWaitMessageOptionsRead" type=" EstimatedWaitMessageOptionsRead17sp4 "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterGetDNISListRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name GroupCallCenterGetDNISListRequest
Abstract no
Documentation Get a list of DNIS that are configured for a Call Center. The response is either GroupCallCenterGetDNISListResponse or ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterGetDNISListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterGetDNISListResponse

Parent type: core:OCIDataResponse (derivation method: extension)
Sub-types: None
Name GroupCallCenterGetDNISListResponse
Abstract no
Documentation Response to the GroupCallCenterGetDNISListResponse. Contains a table with column headings: "Name", "Phone Number", "Extension", "Priority", "Is Primary DNIS".
XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<displayDNISNumber> xs:boolean </displayDNISNumber> [1]
<displayDNISName> xs:boolean </displayDNISName> [1]
<promoteCallsFromPriority1to0> xs:boolean </promoteCallsFromPriority1to0> [1]
<promoteCallsFromPriority2to1> xs:boolean </promoteCallsFromPriority2to1> [1]
<promoteCallsFromPriority3to2> xs:boolean </promoteCallsFromPriority3to2> [1]
<promoteCallsFromPriority1to0Seconds> DNISPromoteCallPrioritySeconds </promoteCallsFromPriority1to0Seconds> [1]
<promoteCallsFromPriority2to1Seconds> DNISPromoteCallPrioritySeconds </promoteCallsFromPriority2to1Seconds> [1]
<promoteCallsFromPriority3to2Seconds> DNISPromoteCallPrioritySeconds </promoteCallsFromPriority3to2Seconds> [1]
<dnisTable> core:OCITable </dnisTable> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterGetDNISListResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="displayDNISNumber" type=" xs:boolean "/>
<xs:element name="displayDNISName" type=" xs:boolean "/>
<xs:element name="promoteCallsFromPriority1to0" type=" xs:boolean "/>
<xs:element name="promoteCallsFromPriority2to1" type=" xs:boolean "/>
<xs:element name="promoteCallsFromPriority3to2" type=" xs:boolean "/>
<xs:element name="promoteCallsFromPriority1to0Seconds" type=" DNISPromoteCallPrioritySeconds "/>
<xs:element name="promoteCallsFromPriority2to1Seconds" type=" DNISPromoteCallPrioritySeconds "/>
<xs:element name="promoteCallsFromPriority3to2Seconds" type=" DNISPromoteCallPrioritySeconds "/>
<xs:element name="dnisTable" type=" core:OCITable "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterGetDNISRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name GroupCallCenterGetDNISRequest
Abstract no
Documentation Get a call center's DNIS. The response is either a GroupCallCenterGetDNISRequest or an ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<dnisKey> DNISKey </dnisKey> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterGetDNISRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="dnisKey" type=" DNISKey "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterGetDNISResponse

Parent type: core:OCIDataResponse (derivation method: extension)
Sub-types: None
Name GroupCallCenterGetDNISResponse
Abstract no
Documentation Response to the GroupCallCenterGetDNISResponse.
XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<dnisPhoneNumber> DN </dnisPhoneNumber> [0..1]
<extension> Extension17 </extension> [0..1]
<useCustomCLIDSettings> xs:boolean </useCustomCLIDSettings> [1]
<callingLineIdPhoneNumber> DN </callingLineIdPhoneNumber> [0..1]
<callingLineIdLastName> CallingLineIdLastName </callingLineIdLastName> [0..1]
<callingLineIdFirstName> CallingLineIdFirstName </callingLineIdFirstName> [0..1]
<useCustomDnisAnnouncementSettings> xs:boolean </useCustomDnisAnnouncementSettings> [1]
<priority> DNISPriority </priority> [1]
<allowOutgoingACDCall> xs:boolean </allowOutgoingACDCall> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterGetDNISResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="dnisPhoneNumber" type=" DN " minOccurs="0"/>
<xs:element name="extension" type=" Extension17 " minOccurs="0"/>
<xs:element name="useCustomCLIDSettings" type=" xs:boolean "/>
<xs:element name="callingLineIdPhoneNumber" type=" DN " minOccurs="0"/>
<xs:element name="callingLineIdLastName" type=" CallingLineIdLastName " minOccurs="0"/>
<xs:element name="callingLineIdFirstName" type=" CallingLineIdFirstName " minOccurs="0"/>
<xs:element name="useCustomDnisAnnouncementSettings" type=" xs:boolean "/>
<xs:element name="priority" type=" DNISPriority "/>
<xs:element name="allowOutgoingACDCall" type=" xs:boolean "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterGetInstanceListRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name GroupCallCenterGetInstanceListRequest
Abstract no
Documentation Get a list of Call Center instances within a group. The response is either GroupCallCenterGetInstanceListResponse or ErrorResponse. It is possible to get the instances within a specified department.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<groupId> GroupId </groupId> [1]
<groupDepartmentName> DepartmentName </groupDepartmentName> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterGetInstanceListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="groupId" type=" GroupId "/>
<xs:element name="groupDepartmentName" type=" DepartmentName " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterGetInstanceListResponse

Parent type: core:OCIDataResponse (derivation method: extension)
Sub-types: None
Name GroupCallCenterGetInstanceListResponse
Abstract no
Documentation Response to the GroupCallCenterGetInstanceListRequest. Contains a table with column headings: "Service User Id", "Name", "Video", "Phone Number", "Extension", "Department", "Is Active", "Policy", "Type". The column values for "Video" and "Is Active" can either be true, or false. The column values for "Type" can be "Basic", "Standard" or "Premium". NOTE: prior to release 14, the policy column did not match the HuntPolicy enumerated type.
XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<callCenterTable> core:OCITable </callCenterTable> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterGetInstanceListResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="callCenterTable" type=" core:OCITable "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterGetInstanceQueueStatusRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name GroupCallCenterGetInstanceQueueStatusRequest
Abstract no
Documentation Get Call Center queue status. The response is either GroupCallCenterGetInstanceQueueStatusResponse or ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterGetInstanceQueueStatusRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterGetInstanceQueueStatusResponse

Parent type: core:OCIDataResponse (derivation method: extension)
Sub-types: None
Name GroupCallCenterGetInstanceQueueStatusResponse
Abstract no
Documentation Contains Call Center queue status and a table with column headings: "User Id", "First Name", "Last Name", "Phone Number", "Extension", "Department", "Email Address".
XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<numberOfCallsQueuedNow> xs:int </numberOfCallsQueuedNow> [1]
<agentsCurrentlyStaffed> core:OCITable </agentsCurrentlyStaffed> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterGetInstanceQueueStatusResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="numberOfCallsQueuedNow" type=" xs:int "/>
<xs:element name="agentsCurrentlyStaffed" type=" core:OCITable "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterGetInstanceRequest19sp1

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name GroupCallCenterGetInstanceRequest19sp1
Abstract no
Documentation Request to get all the information of a Call Center instance. The response is either GroupCallCenterGetInstanceResponse19sp1 or ErrorResponse.
Application Data <asDataModeSupported>
true
</asDataModeSupported>
<hssDataModeSupported>
false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterGetInstanceRequest19sp1">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterGetInstanceResponse19sp1

Parent type: core:OCIDataResponse (derivation method: extension)
Sub-types: None
Name GroupCallCenterGetInstanceResponse19sp1
Abstract no
Documentation Response to GroupCallCenterGetInstanceRequest19sp1.
Application Data <asDataModeSupported>
true
</asDataModeSupported>
<hssDataModeSupported>
false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceInstanceProfile> ServiceInstanceReadProfile19sp1 </serviceInstanceProfile> [1]
<type> CallCenterType </type> [1]
<routingType> CallCenterRoutingType </routingType> [0..1]
<policy> HuntPolicy </policy> [1]
<enableVideo> xs:boolean </enableVideo> [1]
<queueLength> CallCenterQueueLength16 </queueLength> [1]
<enableReporting> xs:boolean </enableReporting> [0..1]
<allowCallerToDialEscapeDigit> xs:boolean </allowCallerToDialEscapeDigit> [1]
<escapeDigit> DtmfDigit </escapeDigit> [1]
<resetCallStatisticsUponEntryInQueue> xs:boolean </resetCallStatisticsUponEntryInQueue> [1]
<allowAgentLogoff> xs:boolean </allowAgentLogoff> [1]
<allowCallWaitingForAgents> xs:boolean </allowCallWaitingForAgents> [1]
<allowCallsToAgentsInWrapUp> xs:boolean </allowCallsToAgentsInWrapUp> [0..1]
<overrideAgentWrapUpTime> xs:boolean </overrideAgentWrapUpTime> [0..1]
<wrapUpSeconds> CallCenterWrapUpSeconds </wrapUpSeconds> [0..1]
<forceDeliveryOfCalls> xs:boolean </forceDeliveryOfCalls> [0..1]
<forceDeliveryWaitTimeSeconds> CallCenterForceDeliveryWaitTimeSeconds </forceDeliveryWaitTimeSeconds> [0..1]
<enableAutomaticStateChangeForAgents> xs:boolean </enableAutomaticStateChangeForAgents> [0..1]
<agentStateAfterCall> AgentACDAutomaticState </agentStateAfterCall> [0..1]
<agentUnavailableCode> CallCenterAgentUnavailableCode </agentUnavailableCode> [0..1]
<externalPreferredAudioCodec> AudioFileCodec </externalPreferredAudioCodec> [1]
<internalPreferredAudioCodec> AudioFileCodec </internalPreferredAudioCodec> [1]
<playRingingWhenOfferingCall> xs:boolean </playRingingWhenOfferingCall> [1]
<callCenterQueueThresholdsIsActive> xs:boolean </callCenterQueueThresholdsIsActive> [0..1]
<networkClassOfService> NetworkClassOfServiceName </networkClassOfService> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterGetInstanceResponse19sp1">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="serviceInstanceProfile" type=" ServiceInstanceReadProfile19sp1 "/>
<xs:element name="type" type=" CallCenterType "/>
<xs:element name="routingType" type=" CallCenterRoutingType " minOccurs="0"/>
<xs:element name="policy" type=" HuntPolicy "/>
<xs:element name="enableVideo" type=" xs:boolean "/>
<xs:element name="queueLength" type=" CallCenterQueueLength16 "/>
<xs:element name="enableReporting" type=" xs:boolean " minOccurs="0"/>
<xs:element name="allowCallerToDialEscapeDigit" type=" xs:boolean "/>
<xs:element name="escapeDigit" type=" DtmfDigit "/>
<xs:element name="resetCallStatisticsUponEntryInQueue" type=" xs:boolean "/>
<xs:element name="allowAgentLogoff" type=" xs:boolean "/>
<xs:element name="allowCallWaitingForAgents" type=" xs:boolean "/>
<xs:element name="allowCallsToAgentsInWrapUp" type=" xs:boolean " minOccurs="0"/>
<xs:element name="overrideAgentWrapUpTime" type=" xs:boolean " minOccurs="0"/>
<xs:element name="wrapUpSeconds" type=" CallCenterWrapUpSeconds " minOccurs="0"/>
<xs:element name="forceDeliveryOfCalls" type=" xs:boolean " minOccurs="0"/>
<xs:element name="forceDeliveryWaitTimeSeconds" type=" CallCenterForceDeliveryWaitTimeSeconds " minOccurs="0"/>
<xs:element name="enableAutomaticStateChangeForAgents" type=" xs:boolean " minOccurs="0"/>
<xs:element name="agentStateAfterCall" type=" AgentACDAutomaticState " minOccurs="0"/>
<xs:element name="agentUnavailableCode" type=" CallCenterAgentUnavailableCode " minOccurs="0"/>
<xs:element name="externalPreferredAudioCodec" type=" AudioFileCodec "/>
<xs:element name="internalPreferredAudioCodec" type=" AudioFileCodec "/>
<xs:element name="playRingingWhenOfferingCall" type=" xs:boolean "/>
<xs:element name="callCenterQueueThresholdsIsActive" type=" xs:boolean " minOccurs="0"/>
<xs:element name="networkClassOfService" type=" NetworkClassOfServiceName " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterGetInstanceStatisticsReportingRequest17sp1

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name GroupCallCenterGetInstanceStatisticsReportingRequest17sp1
Abstract no
Documentation Request to get the call center statistics reporting settings. The response is either GroupCallCenterGetInstanceStatisticsReportingResponse17sp1 or ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterGetInstanceStatisticsReportingRequest17sp1">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterGetInstanceStatisticsReportingResponse17sp1

Parent type: core:OCIDataResponse (derivation method: extension)
Sub-types: None
Name GroupCallCenterGetInstanceStatisticsReportingResponse17sp1
Abstract no
Documentation Response to GroupCallCenterGetInstanceStatisticsReportingRequest17sp1. Contains Call Center statistics reporting settings.
XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<generateDailyReport> xs:boolean </generateDailyReport> [1]
<collectionPeriodMinutes> CallCenterStatisticsCollectionPeriodMinutes </collectionPeriodMinutes> [1]
<reportingEmailAddress1> EmailAddress </reportingEmailAddress1> [0..1]
<reportingEmailAddress2> EmailAddress </reportingEmailAddress2> [0..1]
<statisticsSource> CallCenterStatisticsSource17sp1 </statisticsSource> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterGetInstanceStatisticsReportingResponse17sp1">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="generateDailyReport" type=" xs:boolean "/>
<xs:element name="collectionPeriodMinutes" type=" CallCenterStatisticsCollectionPeriodMinutes "/>
<xs:element name="reportingEmailAddress1" type=" EmailAddress " minOccurs="0"/>
<xs:element name="reportingEmailAddress2" type=" EmailAddress " minOccurs="0"/>
<xs:element name="statisticsSource" type=" CallCenterStatisticsSource17sp1 "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterGetInstanceStatisticsRequest14sp9

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name GroupCallCenterGetInstanceStatisticsRequest14sp9
Abstract no
Documentation Get Call Center queue and agent statistics. The response is either GroupCallCenterGetInstanceStatisticsResponse14sp9 or ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
<statisticsRange> CallCenterStatisticsRange </statisticsRange> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterGetInstanceStatisticsRequest14sp9">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
<xs:element name="statisticsRange" type=" CallCenterStatisticsRange "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterGetInstanceStatisticsResponse14sp9

Parent type: core:OCIDataResponse (derivation method: extension)
Sub-types: None
Name GroupCallCenterGetInstanceStatisticsResponse14sp9
Abstract no
Documentation Contains Call Center statistics.
XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<statisticsRange> CallCenterStatisticsRange </statisticsRange> [1]
<queueStatistics> CallCenterQueueStatistics14sp9 </queueStatistics> [1]
<agentStatistics> CallCenterAgentStatistics14sp9 </agentStatistics> [0..*]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterGetInstanceStatisticsResponse14sp9">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="statisticsRange" type=" CallCenterStatisticsRange "/>
<xs:element name="queueStatistics" type=" CallCenterQueueStatistics14sp9 "/>
<xs:element name="agentStatistics" type=" CallCenterAgentStatistics14sp9 " minOccurs="0" maxOccurs="unbounded"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterGetRequest17sp4

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name GroupCallCenterGetRequest17sp4
Abstract no
Documentation Request the Group level data associated with Call Center. The response is either a GroupCallCenterGetResponse17sp4 or an ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<groupId> GroupId </groupId> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterGetRequest17sp4">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="groupId" type=" GroupId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterGetResponse17sp4

Parent type: core:OCIDataResponse (derivation method: extension)
Sub-types: None
Name GroupCallCenterGetResponse17sp4
Abstract no
Documentation Response to GroupCallCenterGetRequest17sp4.
XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<useSystemDefaultGuardTimer> xs:boolean </useSystemDefaultGuardTimer> [1]
<enableGuardTimer> xs:boolean </enableGuardTimer> [1]
<guardTimerSeconds> CallCenterGuardTimerSeconds </guardTimerSeconds> [1]
<useSystemDefaultUnavailableSettings> xs:boolean </useSystemDefaultUnavailableSettings> [0..1]
<forceAgentUnavailableOnDNDActivation> xs:boolean </forceAgentUnavailableOnDNDActivation> [0..1]
<forceAgentUnavailableOnPersonalCalls> xs:boolean </forceAgentUnavailableOnPersonalCalls> [0..1]
<forceAgentUnavailableOnBouncedCallLimit> xs:boolean </forceAgentUnavailableOnBouncedCallLimit> [0..1]
<numberConsecutiveBouncedCallsToForceAgentUnavailable> CallCenterConsecutiveBouncedCallsToForceAgentUnavailable </numberConsecutiveBouncedCallsToForceAgentUnavailable> [0..1]
<forceAgentUnavailableOnNotReachable> xs:boolean </forceAgentUnavailableOnNotReachable> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterGetResponse17sp4">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="useSystemDefaultGuardTimer" type=" xs:boolean "/>
<xs:element name="enableGuardTimer" type=" xs:boolean "/>
<xs:element name="guardTimerSeconds" type=" CallCenterGuardTimerSeconds "/>
<xs:element name="useSystemDefaultUnavailableSettings" type=" xs:boolean " minOccurs="0"/>
<xs:element name="forceAgentUnavailableOnDNDActivation" type=" xs:boolean " minOccurs="0"/>
<xs:element name="forceAgentUnavailableOnPersonalCalls" type=" xs:boolean " minOccurs="0"/>
<xs:element name="forceAgentUnavailableOnBouncedCallLimit" type=" xs:boolean " minOccurs="0"/>
<xs:element name="numberConsecutiveBouncedCallsToForceAgentUnavailable" type=" CallCenterConsecutiveBouncedCallsToForceAgentUnavailable " minOccurs="0"/>
<xs:element name="forceAgentUnavailableOnNotReachable" type=" xs:boolean " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterGetRoutingPolicyRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name GroupCallCenterGetRoutingPolicyRequest
Abstract no
Documentation Request the group call center routing policy. The response is either a GroupCallCenterGetRoutingPolicyResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<groupId> GroupId </groupId> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterGetRoutingPolicyRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="groupId" type=" GroupId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterGetRoutingPolicyResponse

Parent type: core:OCIDataResponse (derivation method: extension)
Sub-types: None
Name GroupCallCenterGetRoutingPolicyResponse
Abstract no
Documentation Response to GroupCallCenterGetRoutingPolicyRequest. Contains a table with column headings: "Service User Id", "Name" and "Priority".
XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<routingPolicy> CallCenterRoutingPolicy </routingPolicy> [1]
<callCenterTable> core:OCITable </callCenterTable> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterGetRoutingPolicyResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="routingPolicy" type=" CallCenterRoutingPolicy "/>
<xs:element name="callCenterTable" type=" core:OCITable "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterGetSupervisorListRequest16

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name GroupCallCenterGetSupervisorListRequest16
Abstract no
Documentation Get a list of supervisors assigned to a call center. The response is either a GroupCallCenterGetSupervisorListResponse16 or an ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterGetSupervisorListRequest16">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterGetSupervisorListResponse16

Parent type: core:OCIDataResponse (derivation method: extension)
Sub-types: None
Name GroupCallCenterGetSupervisorListResponse16
Abstract no
Documentation Response to the GroupCallCenterGetSupervisorListRequest16. Contains a table with column headings: "User Id", "Last Name", "First Name", "Hiragana Last Name", "Hiragana First Name", "Phone Number", "Extension", "Department", "Email Address".
XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<supervisorTable> core:OCITable </supervisorTable> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterGetSupervisorListResponse16">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="supervisorTable" type=" core:OCITable "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterGetUnlicensedAgentListRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name GroupCallCenterGetUnlicensedAgentListRequest
Abstract no
Documentation Get a list of unlicensed users who are preventing the Call Center from upgrading to another type. The response is either GroupCallCenterGetUnlicensedAgentListRequest or ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
<callCenterType> CallCenterType </callCenterType> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterGetUnlicensedAgentListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
<xs:element name="callCenterType" type=" CallCenterType "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterGetUnlicensedAgentListResponse

Parent type: core:OCIDataResponse (derivation method: extension)
Sub-types: None
Name GroupCallCenterGetUnlicensedAgentListResponse
Abstract no
Documentation Response to the GroupCallCenterGetUnlicensedAgentListRequest. Contains a table with column headings: "User Id", "Last Name", "First Name", "Hiragana Last Name", "Hiragana First Name", "Phone Number", "Group Id", "Extension", "Department", "Email Address".
XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<userTable> core:OCITable </userTable> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterGetUnlicensedAgentListResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="userTable" type=" core:OCITable "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterHolidayServiceGetRequest20

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name GroupCallCenterHolidayServiceGetRequest20
Abstract no
Documentation Get a call center's holiday service settings. The response is either a GroupCallCenterHolidayServiceGetResponse20 or an ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterHolidayServiceGetRequest20">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterHolidayServiceGetResponse20

Parent type: core:OCIDataResponse (derivation method: extension)
Sub-types: None
Name GroupCallCenterHolidayServiceGetResponse20
Abstract no
Documentation Response to the GroupCallCenterHolidayServiceGetRequest20.
XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<action> CallCenterScheduledServiceAction </action> [1]
<holidaySchedule> HolidaySchedule </holidaySchedule> [0..1]
<transferPhoneNumber> OutgoingDNorSIPURI </transferPhoneNumber> [0..1]
<playAnnouncementBeforeAction> xs:boolean </playAnnouncementBeforeAction> [1]
<audioMessageSelection> ExtendedFileResourceSelection </audioMessageSelection> [1]
<audioUrlList> CallCenterAnnouncementURLList </audioUrlList> [0..1]
<audioFileList> CallCenterAnnouncementFileListRead20 </audioFileList> [0..1]
<videoMessageSelection> ExtendedFileResourceSelection </videoMessageSelection> [1]
<videoUrlList> CallCenterAnnouncementURLList </videoUrlList> [0..1]
<videoFileList> CallCenterAnnouncementFileListRead20 </videoFileList> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterHolidayServiceGetResponse20">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="action" type=" CallCenterScheduledServiceAction "/>
<xs:element name="holidaySchedule" type=" HolidaySchedule " minOccurs="0"/>
<xs:element name="transferPhoneNumber" type=" OutgoingDNorSIPURI " minOccurs="0"/>
<xs:element name="playAnnouncementBeforeAction" type=" xs:boolean "/>
<xs:element name="audioMessageSelection" type=" ExtendedFileResourceSelection "/>
<xs:element name="audioUrlList" type=" CallCenterAnnouncementURLList " minOccurs="0"/>
<xs:element name="audioFileList" type=" CallCenterAnnouncementFileListRead20 " minOccurs="0"/>
<xs:element name="videoMessageSelection" type=" ExtendedFileResourceSelection "/>
<xs:element name="videoUrlList" type=" CallCenterAnnouncementURLList " minOccurs="0"/>
<xs:element name="videoFileList" type=" CallCenterAnnouncementFileListRead20 " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterHolidayServiceModifyRequest20

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name GroupCallCenterHolidayServiceModifyRequest20
Abstract no
Documentation Modify a call center's holiday service settings. Only Group and Enterprise level schedules are accepted. The response is either a SuccessResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
<action> CallCenterScheduledServiceAction </action> [0..1]
<holidaySchedule> HolidaySchedule </holidaySchedule> [0..1]
<transferPhoneNumber> OutgoingDNorSIPURI </transferPhoneNumber> [0..1]
<playAnnouncementBeforeAction> xs:boolean </playAnnouncementBeforeAction> [0..1]
<audioMessageSelection> ExtendedFileResourceSelection </audioMessageSelection> [0..1]
<audioUrlList> CallCenterAnnouncementURLListModify </audioUrlList> [0..1]
<audioFileList> CallCenterAnnouncementFileListModify20 </audioFileList> [0..1]
<videoMessageSelection> ExtendedFileResourceSelection </videoMessageSelection> [0..1]
<videoUrlList> CallCenterAnnouncementURLListModify </videoUrlList> [0..1]
<videoFileList> CallCenterAnnouncementFileListModify20 </videoFileList> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterHolidayServiceModifyRequest20">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
<xs:element name="action" type=" CallCenterScheduledServiceAction " minOccurs="0"/>
<xs:element name="holidaySchedule" type=" HolidaySchedule " minOccurs="0" nillable="true"/>
<xs:element name="transferPhoneNumber" type=" OutgoingDNorSIPURI " minOccurs="0" nillable="true"/>
<xs:element name="playAnnouncementBeforeAction" type=" xs:boolean " minOccurs="0"/>
<xs:element name="audioMessageSelection" type=" ExtendedFileResourceSelection " minOccurs="0"/>
<xs:element name="audioUrlList" type=" CallCenterAnnouncementURLListModify " minOccurs="0"/>
<xs:element name="audioFileList" type=" CallCenterAnnouncementFileListModify20 " minOccurs="0"/>
<xs:element name="videoMessageSelection" type=" ExtendedFileResourceSelection " minOccurs="0"/>
<xs:element name="videoUrlList" type=" CallCenterAnnouncementURLListModify " minOccurs="0"/>
<xs:element name="videoFileList" type=" CallCenterAnnouncementFileListModify20 " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterModifyActiveInstanceListRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name GroupCallCenterModifyActiveInstanceListRequest
Abstract no
Documentation Request to set the active status of Call Center instances. The response is either SuccessResponse or ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceActivation> ServiceActivation </serviceActivation> [0..*]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterModifyActiveInstanceListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceActivation" type=" ServiceActivation " minOccurs="0" maxOccurs="unbounded"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterModifyAgentListRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name GroupCallCenterModifyAgentListRequest
Abstract no
Documentation Request to modify the agent list for a call center. The response is either SuccessResponse or ErrorResponse. If the agentUserIdList is used for Skill Based Premium call centers, the agents will be set to skill level 1.
Application Data <asDataModeSupported>
true
</asDataModeSupported>
<hssDataModeSupported>
false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
Start Choice [1]
<agentUserIdList> ReplacementUserIdList </agentUserIdList> [0..1]
<skilledAgentUserIdList> CallCenterReplacementSkilledAgents </skilledAgentUserIdList> [0..*]
End Choice
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterModifyAgentListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
<xs:choice>
<xs:element name="agentUserIdList" type=" ReplacementUserIdList " nillable="true" minOccurs="0"/>
<xs:element name="skilledAgentUserIdList" type=" CallCenterReplacementSkilledAgents " minOccurs="0" maxOccurs="unbounded"/>
</xs:choice>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterModifyAnnouncementRequest20

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name GroupCallCenterModifyAnnouncementRequest20
Abstract no
Documentation Modify a call center's announcement settings. The response is either a SuccessResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
<playEntranceMessage> xs:boolean </playEntranceMessage> [0..1]
<mandatoryEntranceMessage> xs:boolean </mandatoryEntranceMessage> [0..1]
<entranceAudioMessageSelection> ExtendedFileResourceSelection </entranceAudioMessageSelection> [0..1]
<entranceMessageAudioUrlList> CallCenterAnnouncementURLListModify </entranceMessageAudioUrlList> [0..1]
<entranceMessageAudioFileList> CallCenterAnnouncementFileListModify20 </entranceMessageAudioFileList> [0..1]
<entranceVideoMessageSelection> ExtendedFileResourceSelection </entranceVideoMessageSelection> [0..1]
<entranceMessageVideoUrlList> CallCenterAnnouncementURLListModify </entranceMessageVideoUrlList> [0..1]
<entranceMessageVideoFileList> CallCenterAnnouncementFileListModify20 </entranceMessageVideoFileList> [0..1]
<playPeriodicComfortMessage> xs:boolean </playPeriodicComfortMessage> [0..1]
<timeBetweenComfortMessagesSeconds> CallCenterTimeBetweenComfortMessagesSeconds </timeBetweenComfortMessagesSeconds> [0..1]
<periodicComfortAudioMessageSelection> ExtendedFileResourceSelection </periodicComfortAudioMessageSelection> [0..1]
<periodicComfortMessageAudioUrlList> CallCenterAnnouncementURLListModify </periodicComfortMessageAudioUrlList> [0..1]
<periodicComfortMessageAudioFileList> CallCenterAnnouncementFileListModify20 </periodicComfortMessageAudioFileList> [0..1]
<periodicComfortVideoMessageSelection> ExtendedFileResourceSelection </periodicComfortVideoMessageSelection> [0..1]
<periodicComfortMessageVideoUrlList> CallCenterAnnouncementURLListModify </periodicComfortMessageVideoUrlList> [0..1]
<periodicComfortMessageVideoFileList> CallCenterAnnouncementFileListModify20 </periodicComfortMessageVideoFileList> [0..1]
<enableMediaOnHoldForQueuedCalls> xs:boolean </enableMediaOnHoldForQueuedCalls> [0..1]
<mediaOnHoldSource> CallCenterMediaOnHoldSourceModify20 </mediaOnHoldSource> [0..1]
<mediaOnHoldUseAlternateSourceForInternalCalls> xs:boolean </mediaOnHoldUseAlternateSourceForInternalCalls> [0..1]
<mediaOnHoldInternalSource> CallCenterMediaOnHoldSourceModify20 </mediaOnHoldInternalSource> [0..1]
<playWhisperMessage> xs:boolean </playWhisperMessage> [0..1]
<whisperAudioMessageSelection> ExtendedFileResourceSelection </whisperAudioMessageSelection> [0..1]
<whisperMessageAudioUrlList> CallCenterAnnouncementURLListModify </whisperMessageAudioUrlList> [0..1]
<whisperMessageAudioFileList> CallCenterAnnouncementFileListModify20 </whisperMessageAudioFileList> [0..1]
<whisperVideoMessageSelection> ExtendedFileResourceSelection </whisperVideoMessageSelection> [0..1]
<whisperMessageVideoUrlList> CallCenterAnnouncementURLListModify </whisperMessageVideoUrlList> [0..1]
<whisperMessageVideoFileList> CallCenterAnnouncementFileListModify20 </whisperMessageVideoFileList> [0..1]
<estimatedWaitMessageOptionsModify> EstimatedWaitMessageOptionsModify </estimatedWaitMessageOptionsModify> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterModifyAnnouncementRequest20">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
<xs:element name="playEntranceMessage" type=" xs:boolean " minOccurs="0"/>
<xs:element name="mandatoryEntranceMessage" type=" xs:boolean " minOccurs="0"/>
<xs:element name="entranceAudioMessageSelection" type=" ExtendedFileResourceSelection " minOccurs="0"/>
<xs:element name="entranceMessageAudioUrlList" type=" CallCenterAnnouncementURLListModify " minOccurs="0"/>
<xs:element name="entranceMessageAudioFileList" type=" CallCenterAnnouncementFileListModify20 " minOccurs="0"/>
<xs:element name="entranceVideoMessageSelection" type=" ExtendedFileResourceSelection " minOccurs="0"/>
<xs:element name="entranceMessageVideoUrlList" type=" CallCenterAnnouncementURLListModify " minOccurs="0"/>
<xs:element name="entranceMessageVideoFileList" type=" CallCenterAnnouncementFileListModify20 " minOccurs="0"/>
<xs:element name="playPeriodicComfortMessage" type=" xs:boolean " minOccurs="0"/>
<xs:element name="timeBetweenComfortMessagesSeconds" type=" CallCenterTimeBetweenComfortMessagesSeconds " minOccurs="0"/>
<xs:element name="periodicComfortAudioMessageSelection" type=" ExtendedFileResourceSelection " minOccurs="0"/>
<xs:element name="periodicComfortMessageAudioUrlList" type=" CallCenterAnnouncementURLListModify " minOccurs="0"/>
<xs:element name="periodicComfortMessageAudioFileList" type=" CallCenterAnnouncementFileListModify20 " minOccurs="0"/>
<xs:element name="periodicComfortVideoMessageSelection" type=" ExtendedFileResourceSelection " minOccurs="0"/>
<xs:element name="periodicComfortMessageVideoUrlList" type=" CallCenterAnnouncementURLListModify " minOccurs="0"/>
<xs:element name="periodicComfortMessageVideoFileList" type=" CallCenterAnnouncementFileListModify20 " minOccurs="0"/>
<xs:element name="enableMediaOnHoldForQueuedCalls" type=" xs:boolean " minOccurs="0"/>
<xs:element name="mediaOnHoldSource" type=" CallCenterMediaOnHoldSourceModify20 " minOccurs="0"/>
<xs:element name="mediaOnHoldUseAlternateSourceForInternalCalls" type=" xs:boolean " minOccurs="0"/>
<xs:element name="mediaOnHoldInternalSource" type=" CallCenterMediaOnHoldSourceModify20 " minOccurs="0"/>
<xs:element name="playWhisperMessage" type=" xs:boolean " minOccurs="0"/>
<xs:element name="whisperAudioMessageSelection" type=" ExtendedFileResourceSelection " minOccurs="0"/>
<xs:element name="whisperMessageAudioUrlList" type=" CallCenterAnnouncementURLListModify " minOccurs="0"/>
<xs:element name="whisperMessageAudioFileList" type=" CallCenterAnnouncementFileListModify20 " minOccurs="0"/>
<xs:element name="whisperVideoMessageSelection" type=" ExtendedFileResourceSelection " minOccurs="0"/>
<xs:element name="whisperMessageVideoUrlList" type=" CallCenterAnnouncementURLListModify " minOccurs="0"/>
<xs:element name="whisperMessageVideoFileList" type=" CallCenterAnnouncementFileListModify20 " minOccurs="0"/>
<xs:element name="estimatedWaitMessageOptionsModify" type=" EstimatedWaitMessageOptionsModify " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterModifyDistinctiveRingingRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name GroupCallCenterModifyDistinctiveRingingRequest
Abstract no
Documentation Modify the distinctive ringing configuration values for call center. The response is either a SuccessResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
<distinctiveRingingCallCenterCalls> xs:boolean </distinctiveRingingCallCenterCalls> [0..1]
<distinctiveRingingRingPatternForCallCenter> RingPattern </distinctiveRingingRingPatternForCallCenter> [0..1]
<distinctiveRingingForceDeliveryRingPattern> RingPattern </distinctiveRingingForceDeliveryRingPattern> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterModifyDistinctiveRingingRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
<xs:element name="distinctiveRingingCallCenterCalls" type=" xs:boolean " minOccurs="0"/>
<xs:element name="distinctiveRingingRingPatternForCallCenter" type=" RingPattern " minOccurs="0"/>
<xs:element name="distinctiveRingingForceDeliveryRingPattern" type=" RingPattern " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterModifyDNISAnnouncementRequest20

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name GroupCallCenterModifyDNISAnnouncementRequest20
Abstract no
Documentation Modify a call center DNIS announcement settings. The response is either a SuccessResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<dnisKey> DNISKey </dnisKey> [1]
<playEntranceMessage> xs:boolean </playEntranceMessage> [0..1]
<mandatoryEntranceMessage> xs:boolean </mandatoryEntranceMessage> [0..1]
<entranceAudioMessageSelection> ExtendedFileResourceSelection </entranceAudioMessageSelection> [0..1]
<entranceMessageAudioUrlList> CallCenterAnnouncementURLListModify </entranceMessageAudioUrlList> [0..1]
<entranceMessageAudioFileList> CallCenterAnnouncementFileListModify20 </entranceMessageAudioFileList> [0..1]
<entranceVideoMessageSelection> ExtendedFileResourceSelection </entranceVideoMessageSelection> [0..1]
<entranceMessageVideoUrlList> CallCenterAnnouncementURLListModify </entranceMessageVideoUrlList> [0..1]
<entranceMessageVideoFileList> CallCenterAnnouncementFileListModify20 </entranceMessageVideoFileList> [0..1]
<playPeriodicComfortMessage> xs:boolean </playPeriodicComfortMessage> [0..1]
<timeBetweenComfortMessagesSeconds> CallCenterTimeBetweenComfortMessagesSeconds </timeBetweenComfortMessagesSeconds> [0..1]
<periodicComfortAudioMessageSelection> ExtendedFileResourceSelection </periodicComfortAudioMessageSelection> [0..1]
<periodicComfortMessageAudioUrlList> CallCenterAnnouncementURLListModify </periodicComfortMessageAudioUrlList> [0..1]
<periodicComfortMessageAudioFileList> CallCenterAnnouncementFileListModify20 </periodicComfortMessageAudioFileList> [0..1]
<periodicComfortVideoMessageSelection> ExtendedFileResourceSelection </periodicComfortVideoMessageSelection> [0..1]
<periodicComfortMessageVideoUrlList> CallCenterAnnouncementURLListModify </periodicComfortMessageVideoUrlList> [0..1]
<periodicComfortMessageVideoFileList> CallCenterAnnouncementFileListModify20 </periodicComfortMessageVideoFileList> [0..1]
<enableMediaOnHoldForQueuedCalls> xs:boolean </enableMediaOnHoldForQueuedCalls> [0..1]
<mediaOnHoldSource> CallCenterMediaOnHoldSourceModify20 </mediaOnHoldSource> [0..1]
<playWhisperMessage> xs:boolean </playWhisperMessage> [0..1]
<whisperAudioMessageSelection> ExtendedFileResourceSelection </whisperAudioMessageSelection> [0..1]
<whisperMessageAudioUrlList> CallCenterAnnouncementURLListModify </whisperMessageAudioUrlList> [0..1]
<whisperMessageAudioFileList> CallCenterAnnouncementFileListModify20 </whisperMessageAudioFileList> [0..1]
<whisperVideoMessageSelection> ExtendedFileResourceSelection </whisperVideoMessageSelection> [0..1]
<whisperMessageVideoUrlList> CallCenterAnnouncementURLListModify </whisperMessageVideoUrlList> [0..1]
<whisperMessageVideoFileList> CallCenterAnnouncementFileListModify20 </whisperMessageVideoFileList> [0..1]
<estimatedWaitMessageOptionsModify> EstimatedWaitMessageOptionsModify </estimatedWaitMessageOptionsModify> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterModifyDNISAnnouncementRequest20">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="dnisKey" type=" DNISKey "/>
<xs:element name="playEntranceMessage" type=" xs:boolean " minOccurs="0"/>
<xs:element name="mandatoryEntranceMessage" type=" xs:boolean " minOccurs="0"/>
<xs:element name="entranceAudioMessageSelection" type=" ExtendedFileResourceSelection " minOccurs="0"/>
<xs:element name="entranceMessageAudioUrlList" type=" CallCenterAnnouncementURLListModify " minOccurs="0"/>
<xs:element name="entranceMessageAudioFileList" type=" CallCenterAnnouncementFileListModify20 " minOccurs="0"/>
<xs:element name="entranceVideoMessageSelection" type=" ExtendedFileResourceSelection " minOccurs="0"/>
<xs:element name="entranceMessageVideoUrlList" type=" CallCenterAnnouncementURLListModify " minOccurs="0"/>
<xs:element name="entranceMessageVideoFileList" type=" CallCenterAnnouncementFileListModify20 " minOccurs="0"/>
<xs:element name="playPeriodicComfortMessage" type=" xs:boolean " minOccurs="0"/>
<xs:element name="timeBetweenComfortMessagesSeconds" type=" CallCenterTimeBetweenComfortMessagesSeconds " minOccurs="0"/>
<xs:element name="periodicComfortAudioMessageSelection" type=" ExtendedFileResourceSelection " minOccurs="0"/>
<xs:element name="periodicComfortMessageAudioUrlList" type=" CallCenterAnnouncementURLListModify " minOccurs="0"/>
<xs:element name="periodicComfortMessageAudioFileList" type=" CallCenterAnnouncementFileListModify20 " minOccurs="0"/>
<xs:element name="periodicComfortVideoMessageSelection" type=" ExtendedFileResourceSelection " minOccurs="0"/>
<xs:element name="periodicComfortMessageVideoUrlList" type=" CallCenterAnnouncementURLListModify " minOccurs="0"/>
<xs:element name="periodicComfortMessageVideoFileList" type=" CallCenterAnnouncementFileListModify20 " minOccurs="0"/>
<xs:element name="enableMediaOnHoldForQueuedCalls" type=" xs:boolean " minOccurs="0"/>
<xs:element name="mediaOnHoldSource" type=" CallCenterMediaOnHoldSourceModify20 " minOccurs="0"/>
<xs:element name="playWhisperMessage" type=" xs:boolean " minOccurs="0"/>
<xs:element name="whisperAudioMessageSelection" type=" ExtendedFileResourceSelection " minOccurs="0"/>
<xs:element name="whisperMessageAudioUrlList" type=" CallCenterAnnouncementURLListModify " minOccurs="0"/>
<xs:element name="whisperMessageAudioFileList" type=" CallCenterAnnouncementFileListModify20 " minOccurs="0"/>
<xs:element name="whisperVideoMessageSelection" type=" ExtendedFileResourceSelection " minOccurs="0"/>
<xs:element name="whisperMessageVideoUrlList" type=" CallCenterAnnouncementURLListModify " minOccurs="0"/>
<xs:element name="whisperMessageVideoFileList" type=" CallCenterAnnouncementFileListModify20 " minOccurs="0"/>
<xs:element name="estimatedWaitMessageOptionsModify" type=" EstimatedWaitMessageOptionsModify " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterModifyDNISParametersRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name GroupCallCenterModifyDNISParametersRequest
Abstract no
Documentation Modify the setting that are configured for all the DNIS in a Call Center. The response is either SuccessResponse or ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
<displayDNISNumber> xs:boolean </displayDNISNumber> [0..1]
<displayDNISName> xs:boolean </displayDNISName> [0..1]
<promoteCallsFromPriority1to0> xs:boolean </promoteCallsFromPriority1to0> [0..1]
<promoteCallsFromPriority2to1> xs:boolean </promoteCallsFromPriority2to1> [0..1]
<promoteCallsFromPriority3to2> xs:boolean </promoteCallsFromPriority3to2> [0..1]
<promoteCallsFromPriority1to0Seconds> DNISPromoteCallPrioritySeconds </promoteCallsFromPriority1to0Seconds> [0..1]
<promoteCallsFromPriority2to1Seconds> DNISPromoteCallPrioritySeconds </promoteCallsFromPriority2to1Seconds> [0..1]
<promoteCallsFromPriority3to2Seconds> DNISPromoteCallPrioritySeconds </promoteCallsFromPriority3to2Seconds> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterModifyDNISParametersRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
<xs:element name="displayDNISNumber" type=" xs:boolean " minOccurs="0"/>
<xs:element name="displayDNISName" type=" xs:boolean " minOccurs="0"/>
<xs:element name="promoteCallsFromPriority1to0" type=" xs:boolean " minOccurs="0"/>
<xs:element name="promoteCallsFromPriority2to1" type=" xs:boolean " minOccurs="0"/>
<xs:element name="promoteCallsFromPriority3to2" type=" xs:boolean " minOccurs="0"/>
<xs:element name="promoteCallsFromPriority1to0Seconds" type=" DNISPromoteCallPrioritySeconds " minOccurs="0"/>
<xs:element name="promoteCallsFromPriority2to1Seconds" type=" DNISPromoteCallPrioritySeconds " minOccurs="0"/>
<xs:element name="promoteCallsFromPriority3to2Seconds" type=" DNISPromoteCallPrioritySeconds " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterModifyDNISRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name GroupCallCenterModifyDNISRequest
Abstract no
Documentation Modify a call center's DNIS settings. The response is either a SuccessResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<dnisKey> DNISKey </dnisKey> [1]
<newDNISName> DNISName </newDNISName> [0..1]
<dnisPhoneNumber> DN </dnisPhoneNumber> [0..1]
<extension> Extension17 </extension> [0..1]
<useCustomCLIDSettings> xs:boolean </useCustomCLIDSettings> [0..1]
<callingLineIdPhoneNumber> DN </callingLineIdPhoneNumber> [0..1]
<callingLineIdLastName> CallingLineIdLastName </callingLineIdLastName> [0..1]
<callingLineIdFirstName> CallingLineIdFirstName </callingLineIdFirstName> [0..1]
<useCustomDnisAnnouncementSettings> xs:boolean </useCustomDnisAnnouncementSettings> [0..1]
<priority> DNISPriority </priority> [0..1]
<allowOutgoingACDCall> xs:boolean </allowOutgoingACDCall> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterModifyDNISRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="dnisKey" type=" DNISKey "/>
<xs:element name="newDNISName" type=" DNISName " minOccurs="0"/>
<xs:element name="dnisPhoneNumber" type=" DN " minOccurs="0" nillable="true"/>
<xs:element name="extension" type=" Extension17 " minOccurs="0" nillable="true"/>
<xs:element name="useCustomCLIDSettings" type=" xs:boolean " minOccurs="0"/>
<xs:element name="callingLineIdPhoneNumber" type=" DN " minOccurs="0" nillable="true"/>
<xs:element name="callingLineIdLastName" type=" CallingLineIdLastName " minOccurs="0" nillable="true"/>
<xs:element name="callingLineIdFirstName" type=" CallingLineIdFirstName " minOccurs="0" nillable="true"/>
<xs:element name="useCustomDnisAnnouncementSettings" type=" xs:boolean " minOccurs="0"/>
<xs:element name="priority" type=" DNISPriority " minOccurs="0"/>
<xs:element name="allowOutgoingACDCall" type=" xs:boolean " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterModifyInstanceRequest19

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name GroupCallCenterModifyInstanceRequest19
Abstract no
Documentation Request to modify a Call Center instance. The response is either SuccessResponse or ErrorResponse.
Application Data <asDataModeSupported>
true
</asDataModeSupported>
<hssDataModeSupported>
false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
<serviceInstanceProfile> ServiceInstanceModifyProfile </serviceInstanceProfile> [0..1]
<type> CallCenterType </type> [0..1]
<routingType> CallCenterRoutingType </routingType> [0..1]
<policy> HuntPolicy </policy> [0..1]
<enableVideo> xs:boolean </enableVideo> [0..1]
<queueLength> CallCenterQueueLength16 </queueLength> [0..1]
<enableReporting> xs:boolean </enableReporting> [0..1]
<allowCallerToDialEscapeDigit> xs:boolean </allowCallerToDialEscapeDigit> [0..1]
<escapeDigit> DtmfDigit </escapeDigit> [0..1]
<resetCallStatisticsUponEntryInQueue> xs:boolean </resetCallStatisticsUponEntryInQueue> [0..1]
<allowAgentLogoff> xs:boolean </allowAgentLogoff> [0..1]
<allowCallWaitingForAgents> xs:boolean </allowCallWaitingForAgents> [0..1]
<allowCallsToAgentsInWrapUp> xs:boolean </allowCallsToAgentsInWrapUp> [0..1]
<overrideAgentWrapUpTime> xs:boolean </overrideAgentWrapUpTime> [0..1]
<wrapUpSeconds> CallCenterWrapUpSeconds </wrapUpSeconds> [0..1]
<forceDeliveryOfCalls> xs:boolean </forceDeliveryOfCalls> [0..1]
<forceDeliveryWaitTimeSeconds> CallCenterForceDeliveryWaitTimeSeconds </forceDeliveryWaitTimeSeconds> [0..1]
<enableAutomaticStateChangeForAgents> xs:boolean </enableAutomaticStateChangeForAgents> [0..1]
<agentStateAfterCall> AgentACDAutomaticState </agentStateAfterCall> [0..1]
<agentUnavailableCode> CallCenterAgentUnavailableCode </agentUnavailableCode> [0..1]
<externalPreferredAudioCodec> AudioFileCodec </externalPreferredAudioCodec> [0..1]
<internalPreferredAudioCodec> AudioFileCodec </internalPreferredAudioCodec> [0..1]
<playRingingWhenOfferingCall> xs:boolean </playRingingWhenOfferingCall> [0..1]
<networkClassOfService> NetworkClassOfServiceName </networkClassOfService> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterModifyInstanceRequest19">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
<xs:element name="serviceInstanceProfile" type=" ServiceInstanceModifyProfile " minOccurs="0"/>
<xs:element name="type" type=" CallCenterType " minOccurs="0"/>
<xs:element name="routingType" type=" CallCenterRoutingType " minOccurs="0"/>
<xs:element name="policy" type=" HuntPolicy " minOccurs="0"/>
<xs:element name="enableVideo" type=" xs:boolean " minOccurs="0"/>
<xs:element name="queueLength" type=" CallCenterQueueLength16 " minOccurs="0"/>
<xs:element name="enableReporting" type=" xs:boolean " minOccurs="0"/>
<xs:element name="allowCallerToDialEscapeDigit" type=" xs:boolean " minOccurs="0"/>
<xs:element name="escapeDigit" type=" DtmfDigit " minOccurs="0"/>
<xs:element name="resetCallStatisticsUponEntryInQueue" type=" xs:boolean " minOccurs="0"/>
<xs:element name="allowAgentLogoff" type=" xs:boolean " minOccurs="0"/>
<xs:element name="allowCallWaitingForAgents" type=" xs:boolean " minOccurs="0"/>
<xs:element name="allowCallsToAgentsInWrapUp" type=" xs:boolean " minOccurs="0"/>
<xs:element name="overrideAgentWrapUpTime" type=" xs:boolean " minOccurs="0"/>
<xs:element name="wrapUpSeconds" type=" CallCenterWrapUpSeconds " minOccurs="0" nillable="true"/>
<xs:element name="forceDeliveryOfCalls" type=" xs:boolean " minOccurs="0"/>
<xs:element name="forceDeliveryWaitTimeSeconds" type=" CallCenterForceDeliveryWaitTimeSeconds " minOccurs="0" nillable="true"/>
<xs:element name="enableAutomaticStateChangeForAgents" type=" xs:boolean " minOccurs="0"/>
<xs:element name="agentStateAfterCall" type=" AgentACDAutomaticState " minOccurs="0"/>
<xs:element name="agentUnavailableCode" type=" CallCenterAgentUnavailableCode " nillable="true" minOccurs="0"/>
<xs:element name="externalPreferredAudioCodec" type=" AudioFileCodec " minOccurs="0"/>
<xs:element name="internalPreferredAudioCodec" type=" AudioFileCodec " minOccurs="0"/>
<xs:element name="playRingingWhenOfferingCall" type=" xs:boolean " minOccurs="0"/>
<xs:element name="networkClassOfService" type=" NetworkClassOfServiceName " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterModifyInstanceStatisticsReportingRequest17sp1

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name GroupCallCenterModifyInstanceStatisticsReportingRequest17sp1
Abstract no
Documentation Modify the Call Center statistics reporting frequency and destination. The response is either SuccessResponse or ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
<generateDailyReport> xs:boolean </generateDailyReport> [0..1]
<collectionPeriodMinutes> CallCenterStatisticsCollectionPeriodMinutes </collectionPeriodMinutes> [0..1]
<reportingEmailAddress1> EmailAddress </reportingEmailAddress1> [0..1]
<reportingEmailAddress2> EmailAddress </reportingEmailAddress2> [0..1]
<statisticsSource> CallCenterStatisticsSource17sp1 </statisticsSource> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterModifyInstanceStatisticsReportingRequest17sp1">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
<xs:element name="generateDailyReport" type=" xs:boolean " minOccurs="0"/>
<xs:element name="collectionPeriodMinutes" type=" CallCenterStatisticsCollectionPeriodMinutes " minOccurs="0"/>
<xs:element name="reportingEmailAddress1" type=" EmailAddress " nillable="true" minOccurs="0"/>
<xs:element name="reportingEmailAddress2" type=" EmailAddress " nillable="true" minOccurs="0"/>
<xs:element name="statisticsSource" type=" CallCenterStatisticsSource17sp1 " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterModifyInstanceWeightedCallDistributionRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name GroupCallCenterModifyInstanceWeightedCallDistributionRequest
Abstract no
Documentation Request to modify the weighted call distribution of a Call Center instance. The response is either SuccessResponse or ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
<agentWeight> HuntAgentWeight </agentWeight> [0..*]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterModifyInstanceWeightedCallDistributionRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
<xs:element name="agentWeight" type=" HuntAgentWeight " minOccurs="0" maxOccurs="unbounded"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterModifyRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name GroupCallCenterModifyRequest
Abstract no
Documentation Modify the group level data associated with Call Center and the active status of Call Center instances. The response is either a SuccessResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<groupId> GroupId </groupId> [1]
<useSystemDefaultGuardTimer> xs:boolean </useSystemDefaultGuardTimer> [0..1]
<enableGuardTimer> xs:boolean </enableGuardTimer> [0..1]
<guardTimerSeconds> CallCenterGuardTimerSeconds </guardTimerSeconds> [0..1]
<useSystemDefaultUnavailableSettings> xs:boolean </useSystemDefaultUnavailableSettings> [0..1]
<forceAgentUnavailableOnDNDActivation> xs:boolean </forceAgentUnavailableOnDNDActivation> [0..1]
<forceAgentUnavailableOnPersonalCalls> xs:boolean </forceAgentUnavailableOnPersonalCalls> [0..1]
<forceAgentUnavailableOnBouncedCallLimit> xs:boolean </forceAgentUnavailableOnBouncedCallLimit> [0..1]
<numberConsecutiveBouncedCallsToForceAgentUnavailable> CallCenterConsecutiveBouncedCallsToForceAgentUnavailable </numberConsecutiveBouncedCallsToForceAgentUnavailable> [0..1]
<forceAgentUnavailableOnNotReachable> xs:boolean </forceAgentUnavailableOnNotReachable> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterModifyRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="groupId" type=" GroupId "/>
<xs:element name="useSystemDefaultGuardTimer" type=" xs:boolean " minOccurs="0"/>
<xs:element name="enableGuardTimer" type=" xs:boolean " minOccurs="0"/>
<xs:element name="guardTimerSeconds" type=" CallCenterGuardTimerSeconds " minOccurs="0"/>
<xs:element name="useSystemDefaultUnavailableSettings" type=" xs:boolean " minOccurs="0"/>
<xs:element name="forceAgentUnavailableOnDNDActivation" type=" xs:boolean " minOccurs="0"/>
<xs:element name="forceAgentUnavailableOnPersonalCalls" type=" xs:boolean " minOccurs="0"/>
<xs:element name="forceAgentUnavailableOnBouncedCallLimit" type=" xs:boolean " minOccurs="0"/>
<xs:element name="numberConsecutiveBouncedCallsToForceAgentUnavailable" type=" CallCenterConsecutiveBouncedCallsToForceAgentUnavailable " minOccurs="0"/>
<xs:element name="forceAgentUnavailableOnNotReachable" type=" xs:boolean " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterModifyRoutingPolicyRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name GroupCallCenterModifyRoutingPolicyRequest
Abstract no
Documentation Modify the group call center routing policy. The response is either a SuccessResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<groupId> GroupId </groupId> [1]
<routingPolicy> CallCenterRoutingPolicy </routingPolicy> [0..1]
<routingPriorityOrder> CallCenterRoutingPriorityOrder </routingPriorityOrder> [0..*]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterModifyRoutingPolicyRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="groupId" type=" GroupId "/>
<xs:element name="routingPolicy" type=" CallCenterRoutingPolicy " minOccurs="0"/>
<xs:element name="routingPriorityOrder" type=" CallCenterRoutingPriorityOrder " minOccurs="0" maxOccurs="unbounded"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterModifySupervisorListRequest16

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name GroupCallCenterModifySupervisorListRequest16
Abstract no
Documentation Request to modify the supervisor list for a call center. The response is either SuccessResponse or ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
<supervisorUserIdList> ReplacementUserIdList </supervisorUserIdList> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterModifySupervisorListRequest16">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
<xs:element name="supervisorUserIdList" type=" ReplacementUserIdList " nillable="true" minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterNightServiceGetRequest20

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name GroupCallCenterNightServiceGetRequest20
Abstract no
Documentation Get a call center's night service settings. The response is either a GroupCallCenterNightServiceGetResponse20 or an ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterNightServiceGetRequest20">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterNightServiceGetResponse20

Parent type: core:OCIDataResponse (derivation method: extension)
Sub-types: None
Name GroupCallCenterNightServiceGetResponse20
Abstract no
Documentation Response to the GroupCallCenterNightServiceGetRequest20.
XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<action> CallCenterScheduledServiceAction </action> [1]
<businessHours> TimeSchedule </businessHours> [0..1]
<forceNightService> xs:boolean </forceNightService> [1]
<allowManualOverrideViaFAC> xs:boolean </allowManualOverrideViaFAC> [1]
<transferPhoneNumber> OutgoingDNorSIPURI </transferPhoneNumber> [0..1]
<playAnnouncementBeforeAction> xs:boolean </playAnnouncementBeforeAction> [1]
<audioMessageSelection> ExtendedFileResourceSelection </audioMessageSelection> [1]
<audioUrlList> CallCenterAnnouncementURLList </audioUrlList> [0..1]
<audioFileList> CallCenterAnnouncementFileListRead20 </audioFileList> [0..1]
<videoMessageSelection> ExtendedFileResourceSelection </videoMessageSelection> [1]
<videoUrlList> CallCenterAnnouncementURLList </videoUrlList> [0..1]
<videoFileList> CallCenterAnnouncementFileListRead20 </videoFileList> [0..1]
<manualAnnouncementMode> CallCenterManualNightServiceAnnouncementMode </manualAnnouncementMode> [1]
<manualAudioMessageSelection> ExtendedFileResourceSelection </manualAudioMessageSelection> [1]
<manualAudioUrlList> CallCenterAnnouncementURLList </manualAudioUrlList> [0..1]
<manualAudioFileList> CallCenterAnnouncementFileListRead20 </manualAudioFileList> [0..1]
<manualVideoMessageSelection> ExtendedFileResourceSelection </manualVideoMessageSelection> [1]
<manualVideoUrlList> CallCenterAnnouncementURLList </manualVideoUrlList> [0..1]
<manualVideoFileList> CallCenterAnnouncementFileListRead20 </manualVideoFileList> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterNightServiceGetResponse20">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="action" type=" CallCenterScheduledServiceAction "/>
<xs:element name="businessHours" type=" TimeSchedule " minOccurs="0"/>
<xs:element name="forceNightService" type=" xs:boolean "/>
<xs:element name="allowManualOverrideViaFAC" type=" xs:boolean "/>
<xs:element name="transferPhoneNumber" type=" OutgoingDNorSIPURI " minOccurs="0"/>
<xs:element name="playAnnouncementBeforeAction" type=" xs:boolean "/>
<xs:element name="audioMessageSelection" type=" ExtendedFileResourceSelection "/>
<xs:element name="audioUrlList" type=" CallCenterAnnouncementURLList " minOccurs="0"/>
<xs:element name="audioFileList" type=" CallCenterAnnouncementFileListRead20 " minOccurs="0"/>
<xs:element name="videoMessageSelection" type=" ExtendedFileResourceSelection "/>
<xs:element name="videoUrlList" type=" CallCenterAnnouncementURLList " minOccurs="0"/>
<xs:element name="videoFileList" type=" CallCenterAnnouncementFileListRead20 " minOccurs="0"/>
<xs:element name="manualAnnouncementMode" type=" CallCenterManualNightServiceAnnouncementMode "/>
<xs:element name="manualAudioMessageSelection" type=" ExtendedFileResourceSelection "/>
<xs:element name="manualAudioUrlList" type=" CallCenterAnnouncementURLList " minOccurs="0"/>
<xs:element name="manualAudioFileList" type=" CallCenterAnnouncementFileListRead20 " minOccurs="0"/>
<xs:element name="manualVideoMessageSelection" type=" ExtendedFileResourceSelection "/>
<xs:element name="manualVideoUrlList" type=" CallCenterAnnouncementURLList " minOccurs="0"/>
<xs:element name="manualVideoFileList" type=" CallCenterAnnouncementFileListRead20 " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterNightServiceModifyRequest20

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name GroupCallCenterNightServiceModifyRequest20
Abstract no
Documentation Modify a call center's night service settings. Only Group and Enterprise level schedules are accepted. The response is either a SuccessResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
<action> CallCenterScheduledServiceAction </action> [0..1]
<businessHours> TimeSchedule </businessHours> [0..1]
<forceNightService> xs:boolean </forceNightService> [0..1]
<allowManualOverrideViaFAC> xs:boolean </allowManualOverrideViaFAC> [0..1]
<transferPhoneNumber> OutgoingDNorSIPURI </transferPhoneNumber> [0..1]
<playAnnouncementBeforeAction> xs:boolean </playAnnouncementBeforeAction> [0..1]
<audioMessageSelection> ExtendedFileResourceSelection </audioMessageSelection> [0..1]
<audioUrlList> CallCenterAnnouncementURLListModify </audioUrlList> [0..1]
<audioFileList> CallCenterAnnouncementFileListModify20 </audioFileList> [0..1]
<videoMessageSelection> ExtendedFileResourceSelection </videoMessageSelection> [0..1]
<videoUrlList> CallCenterAnnouncementURLListModify </videoUrlList> [0..1]
<videoFileList> CallCenterAnnouncementFileListModify20 </videoFileList> [0..1]
<manualAnnouncementMode> CallCenterManualNightServiceAnnouncementMode </manualAnnouncementMode> [0..1]
<manualAudioMessageSelection> ExtendedFileResourceSelection </manualAudioMessageSelection> [0..1]
<manualAudioUrlList> CallCenterAnnouncementURLListModify </manualAudioUrlList> [0..1]
<manualAudioFileList> CallCenterAnnouncementFileListModify20 </manualAudioFileList> [0..1]
<manualVideoMessageSelection> ExtendedFileResourceSelection </manualVideoMessageSelection> [0..1]
<manualVideoUrlList> CallCenterAnnouncementURLListModify </manualVideoUrlList> [0..1]
<manualVideoFileList> CallCenterAnnouncementFileListModify20 </manualVideoFileList> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterNightServiceModifyRequest20">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
<xs:element name="action" type=" CallCenterScheduledServiceAction " minOccurs="0"/>
<xs:element name="businessHours" type=" TimeSchedule " minOccurs="0" nillable="true"/>
<xs:element name="forceNightService" type=" xs:boolean " minOccurs="0"/>
<xs:element name="allowManualOverrideViaFAC" type=" xs:boolean " minOccurs="0"/>
<xs:element name="transferPhoneNumber" type=" OutgoingDNorSIPURI " minOccurs="0" nillable="true"/>
<xs:element name="playAnnouncementBeforeAction" type=" xs:boolean " minOccurs="0"/>
<xs:element name="audioMessageSelection" type=" ExtendedFileResourceSelection " minOccurs="0"/>
<xs:element name="audioUrlList" type=" CallCenterAnnouncementURLListModify " minOccurs="0"/>
<xs:element name="audioFileList" type=" CallCenterAnnouncementFileListModify20 " minOccurs="0"/>
<xs:element name="videoMessageSelection" type=" ExtendedFileResourceSelection " minOccurs="0"/>
<xs:element name="videoUrlList" type=" CallCenterAnnouncementURLListModify " minOccurs="0"/>
<xs:element name="videoFileList" type=" CallCenterAnnouncementFileListModify20 " minOccurs="0"/>
<xs:element name="manualAnnouncementMode" type=" CallCenterManualNightServiceAnnouncementMode " minOccurs="0"/>
<xs:element name="manualAudioMessageSelection" type=" ExtendedFileResourceSelection " minOccurs="0"/>
<xs:element name="manualAudioUrlList" type=" CallCenterAnnouncementURLListModify " minOccurs="0"/>
<xs:element name="manualAudioFileList" type=" CallCenterAnnouncementFileListModify20 " minOccurs="0"/>
<xs:element name="manualVideoMessageSelection" type=" ExtendedFileResourceSelection " minOccurs="0"/>
<xs:element name="manualVideoUrlList" type=" CallCenterAnnouncementURLListModify " minOccurs="0"/>
<xs:element name="manualVideoFileList" type=" CallCenterAnnouncementFileListModify20 " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterOverflowGetRequest20

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name GroupCallCenterOverflowGetRequest20
Abstract no
Documentation Get a call center's overflow settings. The response is either a GroupCallCenterOverflowGetResponse20 or an ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterOverflowGetRequest20">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterOverflowGetResponse20

Parent type: core:OCIDataResponse (derivation method: extension)
Sub-types: None
Name GroupCallCenterOverflowGetResponse20
Abstract no
Documentation Response to the GroupCallCenterOverflowGetRequest20.
XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<action> CallCenterOverflowProcessingAction </action> [1]
<transferPhoneNumber> OutgoingDNorSIPURI </transferPhoneNumber> [0..1]
<overflowAfterTimeout> xs:boolean </overflowAfterTimeout> [1]
<timeoutSeconds> HuntForwardTimeoutSeconds </timeoutSeconds> [1]
<playAnnouncementBeforeOverflowProcessing> xs:boolean </playAnnouncementBeforeOverflowProcessing> [1]
<audioMessageSelection> ExtendedFileResourceSelection </audioMessageSelection> [1]
<audioUrlList> CallCenterAnnouncementURLList </audioUrlList> [0..1]
<audioFileList> CallCenterAnnouncementFileListRead20 </audioFileList> [0..1]
<videoMessageSelection> ExtendedFileResourceSelection </videoMessageSelection> [0..1]
<videoUrlList> CallCenterAnnouncementURLList </videoUrlList> [0..1]
<videoFileList> CallCenterAnnouncementFileListRead20 </videoFileList> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterOverflowGetResponse20">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="action" type=" CallCenterOverflowProcessingAction "/>
<xs:element name="transferPhoneNumber" type=" OutgoingDNorSIPURI " minOccurs="0"/>
<xs:element name="overflowAfterTimeout" type=" xs:boolean "/>
<xs:element name="timeoutSeconds" type=" HuntForwardTimeoutSeconds "/>
<xs:element name="playAnnouncementBeforeOverflowProcessing" type=" xs:boolean "/>
<xs:element name="audioMessageSelection" type=" ExtendedFileResourceSelection "/>
<xs:element name="audioUrlList" type=" CallCenterAnnouncementURLList " minOccurs="0"/>
<xs:element name="audioFileList" type=" CallCenterAnnouncementFileListRead20 " minOccurs="0"/>
<xs:element name="videoMessageSelection" type=" ExtendedFileResourceSelection " minOccurs="0"/>
<xs:element name="videoUrlList" type=" CallCenterAnnouncementURLList " minOccurs="0"/>
<xs:element name="videoFileList" type=" CallCenterAnnouncementFileListRead20 " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterOverflowModifyRequest20

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name GroupCallCenterOverflowModifyRequest20
Abstract no
Documentation Modify a call center's overflow settings. The response is either a SuccessResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
<action> CallCenterOverflowProcessingAction </action> [0..1]
<transferPhoneNumber> OutgoingDNorSIPURI </transferPhoneNumber> [0..1]
<overflowAfterTimeout> xs:boolean </overflowAfterTimeout> [0..1]
<timeoutSeconds> HuntForwardTimeoutSeconds </timeoutSeconds> [0..1]
<playAnnouncementBeforeOverflowProcessing> xs:boolean </playAnnouncementBeforeOverflowProcessing> [0..1]
<audioMessageSelection> ExtendedFileResourceSelection </audioMessageSelection> [0..1]
<audioUrlList> CallCenterAnnouncementURLListModify </audioUrlList> [0..1]
<audioFileList> CallCenterAnnouncementFileListModify20 </audioFileList> [0..1]
<videoMessageSelection> ExtendedFileResourceSelection </videoMessageSelection> [0..1]
<videoUrlList> CallCenterAnnouncementURLListModify </videoUrlList> [0..1]
<videoFileList> CallCenterAnnouncementFileListModify20 </videoFileList> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterOverflowModifyRequest20">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
<xs:element name="action" type=" CallCenterOverflowProcessingAction " minOccurs="0"/>
<xs:element name="transferPhoneNumber" type=" OutgoingDNorSIPURI " minOccurs="0" nillable="true"/>
<xs:element name="overflowAfterTimeout" type=" xs:boolean " minOccurs="0"/>
<xs:element name="timeoutSeconds" type=" HuntForwardTimeoutSeconds " minOccurs="0"/>
<xs:element name="playAnnouncementBeforeOverflowProcessing" type=" xs:boolean " minOccurs="0"/>
<xs:element name="audioMessageSelection" type=" ExtendedFileResourceSelection " minOccurs="0"/>
<xs:element name="audioUrlList" type=" CallCenterAnnouncementURLListModify " minOccurs="0"/>
<xs:element name="audioFileList" type=" CallCenterAnnouncementFileListModify20 " minOccurs="0"/>
<xs:element name="videoMessageSelection" type=" ExtendedFileResourceSelection " minOccurs="0"/>
<xs:element name="videoUrlList" type=" CallCenterAnnouncementURLListModify " minOccurs="0"/>
<xs:element name="videoFileList" type=" CallCenterAnnouncementFileListModify20 " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterQueueCallDispositionCodeAddRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name GroupCallCenterQueueCallDispositionCodeAddRequest
Abstract no
Documentation Add a Call Center Call Disposition Code. The response is either SuccessResponse or ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
<code> CallDispositionCode </code> [1]
<isActive> xs:boolean </isActive> [1]
<description> CallDispositionCodeDescription </description> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterQueueCallDispositionCodeAddRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
<xs:element name="code" type=" CallDispositionCode "/>
<xs:element name="isActive" type=" xs:boolean "/>
<xs:element name="description" type=" CallDispositionCodeDescription " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterQueueCallDispositionCodeDeleteRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name GroupCallCenterQueueCallDispositionCodeDeleteRequest
Abstract no
Documentation Delete a Call Center Call Disposition Code. The response is either SuccessResponse or ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
<code> CallDispositionCode </code> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterQueueCallDispositionCodeDeleteRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
<xs:element name="code" type=" CallDispositionCode "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterQueueCallDispositionCodeGetListRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name GroupCallCenterQueueCallDispositionCodeGetListRequest
Abstract no
Documentation Get the list of Call Center Level and Organization Level Call Disposition Codes. The response is either GroupCallCenterQueueCallDispositionCodeGetListResponse or ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterQueueCallDispositionCodeGetListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterQueueCallDispositionCodeGetListResponse

Parent type: core:OCIDataResponse (derivation method: extension)
Sub-types: None
Name GroupCallCenterQueueCallDispositionCodeGetListResponse
Abstract no
Documentation Response to the GroupCallCenterQueueCallDispositionCodeGetListRequest. Contains a table with column headings: "Is Active", "Code", "Description" and "Level". Level column can be any of the values in the data type CallDispositionCodeLevel.
XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<dispositionCodesTable> core:OCITable </dispositionCodesTable> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterQueueCallDispositionCodeGetListResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="dispositionCodesTable" type=" core:OCITable "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterQueueCallDispositionCodeGetRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name GroupCallCenterQueueCallDispositionCodeGetRequest
Abstract no
Documentation Get a Call Center Call Disposition Code. The response is either GroupCallCenterQueueCallDispositionCodeGetResponse or ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
<code> CallDispositionCode </code> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterQueueCallDispositionCodeGetRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
<xs:element name="code" type=" CallDispositionCode "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterQueueCallDispositionCodeGetResponse

Parent type: core:OCIDataResponse (derivation method: extension)
Sub-types: None
Name GroupCallCenterQueueCallDispositionCodeGetResponse
Abstract no
Documentation Response to the GroupCallCenterQueueCallDispositionCodeGetRequest
XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<isActive> xs:boolean </isActive> [1]
<description> CallDispositionCodeDescription </description> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterQueueCallDispositionCodeGetResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="isActive" type=" xs:boolean "/>
<xs:element name="description" type=" CallDispositionCodeDescription " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterQueueCallDispositionCodeModifyRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name GroupCallCenterQueueCallDispositionCodeModifyRequest
Abstract no
Documentation Modify a Call Center Call Disposition Code. The response is either SuccessResponse or ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
<code> CallDispositionCode </code> [1]
<isActive> xs:boolean </isActive> [0..1]
<description> CallDispositionCodeDescription </description> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterQueueCallDispositionCodeModifyRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
<xs:element name="code" type=" CallDispositionCode "/>
<xs:element name="isActive" type=" xs:boolean " minOccurs="0"/>
<xs:element name="description" type=" CallDispositionCodeDescription " nillable="true" minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterQueueCallDispositionCodeSettingsGetRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name GroupCallCenterQueueCallDispositionCodeSettingsGetRequest
Abstract no
Documentation Request the user level data associated with Call Center Call Disposition Code Settings. The response is either a GroupCallCenterQueueCallDispositionCodeSettingsGetResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterQueueCallDispositionCodeSettingsGetRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterQueueCallDispositionCodeSettingsGetResponse

Parent type: core:OCIDataResponse (derivation method: extension)
Sub-types: None
Name GroupCallCenterQueueCallDispositionCodeSettingsGetResponse
Abstract no
Documentation Response to GroupCallCenterQueueCallDispositionCodeSettingsGetRequest.
XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<enableCallDispositionCodes> xs:boolean </enableCallDispositionCodes> [1]
<includeOrganizationCodes> xs:boolean </includeOrganizationCodes> [1]
<forceUseOfCallDispositionCodes> xs:boolean </forceUseOfCallDispositionCodes> [1]
<defaultCallDispositionCode> CallDispositionCodeWithLevel </defaultCallDispositionCode> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterQueueCallDispositionCodeSettingsGetResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="enableCallDispositionCodes" type=" xs:boolean "/>
<xs:element name="includeOrganizationCodes" type=" xs:boolean "/>
<xs:element name="forceUseOfCallDispositionCodes" type=" xs:boolean "/>
<xs:element name="defaultCallDispositionCode" type=" CallDispositionCodeWithLevel " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterQueueCallDispositionCodeSettingsModifyRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name GroupCallCenterQueueCallDispositionCodeSettingsModifyRequest
Abstract no
Documentation Modify the enterprise level data associated with Call Center Agents Unavailable Code Settings. The response is either a SuccessResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
<enableCallDispositionCodes> xs:boolean </enableCallDispositionCodes> [0..1]
<includeOrganizationCodes> xs:boolean </includeOrganizationCodes> [0..1]
<forceUseOfCallDispositionCodes> xs:boolean </forceUseOfCallDispositionCodes> [0..1]
<defaultCallDispositionCode> CallDispositionCodeWithLevel </defaultCallDispositionCode> [0..1]
<callDispositionCodeActivation> CallDispositionCodeActivation </callDispositionCodeActivation> [0..1000]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterQueueCallDispositionCodeSettingsModifyRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
<xs:element name="enableCallDispositionCodes" type=" xs:boolean " minOccurs="0"/>
<xs:element name="includeOrganizationCodes" type=" xs:boolean " minOccurs="0"/>
<xs:element name="forceUseOfCallDispositionCodes" type=" xs:boolean " minOccurs="0"/>
<xs:element name="defaultCallDispositionCode" type=" CallDispositionCodeWithLevel " nillable="true" minOccurs="0"/>
<xs:element name="callDispositionCodeActivation" type=" CallDispositionCodeActivation " minOccurs="0" maxOccurs="1000"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterQueueStatusNotificationGetRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name GroupCallCenterQueueStatusNotificationGetRequest
Abstract no
Documentation Get the status configuration for a given call center. The response is either a GroupCallCenterQueueStatusNotificationGetResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterQueueStatusNotificationGetRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterQueueStatusNotificationGetResponse

Parent type: core:OCIDataResponse (derivation method: extension)
Sub-types: None
Name GroupCallCenterQueueStatusNotificationGetResponse
Abstract no
Documentation Response to the GroupCallCenterQueueStatusNotificationGetRequest. The response contains the call center status configuration information.
XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<enableQueueStatusNotification> xs:boolean </enableQueueStatusNotification> [1]
<enableQueueDepthThreshold> xs:boolean </enableQueueDepthThreshold> [1]
<enableWaitingTimeThreshold> xs:boolean </enableWaitingTimeThreshold> [1]
<numberOfCallsThreshold> CallCenterQueueDepthNotificationThreshold </numberOfCallsThreshold> [1]
<waitingTimeOfCallsThreshold> CallCenterWaitingTimeNotificationThresholdSeconds </waitingTimeOfCallsThreshold> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterQueueStatusNotificationGetResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="enableQueueStatusNotification" type=" xs:boolean "/>
<xs:element name="enableQueueDepthThreshold" type=" xs:boolean "/>
<xs:element name="enableWaitingTimeThreshold" type=" xs:boolean "/>
<xs:element name="numberOfCallsThreshold" type=" CallCenterQueueDepthNotificationThreshold "/>
<xs:element name="waitingTimeOfCallsThreshold" type=" CallCenterWaitingTimeNotificationThresholdSeconds "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterQueueStatusNotificationModifyRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name GroupCallCenterQueueStatusNotificationModifyRequest
Abstract no
Documentation Set the status configuration for a given call center. The response is either a SuccessResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
<enableQueueStatusNotification> xs:boolean </enableQueueStatusNotification> [0..1]
<enableQueueDepthThreshold> xs:boolean </enableQueueDepthThreshold> [0..1]
<enableWaitingTimeThreshold> xs:boolean </enableWaitingTimeThreshold> [0..1]
<numberOfCallsThreshold> CallCenterQueueDepthNotificationThreshold </numberOfCallsThreshold> [0..1]
<waitingTimeOfCallsThreshold> CallCenterWaitingTimeNotificationThresholdSeconds </waitingTimeOfCallsThreshold> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterQueueStatusNotificationModifyRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
<xs:element name="enableQueueStatusNotification" type=" xs:boolean " minOccurs="0"/>
<xs:element name="enableQueueDepthThreshold" type=" xs:boolean " minOccurs="0"/>
<xs:element name="enableWaitingTimeThreshold" type=" xs:boolean " minOccurs="0"/>
<xs:element name="numberOfCallsThreshold" type=" CallCenterQueueDepthNotificationThreshold " minOccurs="0"/>
<xs:element name="waitingTimeOfCallsThreshold" type=" CallCenterWaitingTimeNotificationThresholdSeconds " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterQueueThresholdsGetRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name GroupCallCenterQueueThresholdsGetRequest
Abstract no
Documentation Get a call center's queue Thresholds settings. The response is either a GroupCallCenterQueueThresholdsGetRequest or an ErrorResponse.
Application Data <asDataModeSupported>
true
</asDataModeSupported>
<hssDataModeSupported>
false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterQueueThresholdsGetRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterQueueThresholdsGetResponse

Parent type: core:OCIDataResponse (derivation method: extension)
Sub-types: None
Name GroupCallCenterQueueThresholdsGetResponse
Abstract no
Documentation Response to the GroupCallCenterQueueThresholdsGetRequest.
Application Data <asDataModeSupported>
true
</asDataModeSupported>
<hssDataModeSupported>
false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<isActive> xs:boolean </isActive> [1]
<thresholdCurrentCallsInQueueYellow> CallCenterQueueThresholdCurrentCallsInQueue </thresholdCurrentCallsInQueueYellow> [0..1]
<thresholdCurrentCallsInQueueRed> CallCenterQueueThresholdCurrentCallsInQueue </thresholdCurrentCallsInQueueRed> [0..1]
<thresholdCurrentLongestWaitingCallYellow> CallCenterQueueThresholdCurrentLongestWaitingCallsTimeSeconds </thresholdCurrentLongestWaitingCallYellow> [0..1]
<thresholdCurrentLongestWaitingCallRed> CallCenterQueueThresholdCurrentLongestWaitingCallsTimeSeconds </thresholdCurrentLongestWaitingCallRed> [0..1]
<thresholdAverageEstimatedWaitTimeYellow> CallCenterQueueThresholdAverageEstimatedWaitTimeSeconds </thresholdAverageEstimatedWaitTimeYellow> [0..1]
<thresholdAverageEstimatedWaitTimeRed> CallCenterQueueThresholdAverageEstimatedWaitTimeSeconds </thresholdAverageEstimatedWaitTimeRed> [0..1]
<thresholdAverageHandlingTimeYellow> CallCenterQueueThresholdAverageHandlingTimeSeconds </thresholdAverageHandlingTimeYellow> [0..1]
<thresholdAverageHandlingTimeRed> CallCenterQueueThresholdAverageHandlingTimeSeconds </thresholdAverageHandlingTimeRed> [0..1]
<thresholdAverageSpeedOfAnswerYellow> CallCenterQueueThresholdAverageSpeedOfAnswerTimeSeconds </thresholdAverageSpeedOfAnswerYellow> [0..1]
<thresholdAverageSpeedOfAnswerRed> CallCenterQueueThresholdAverageSpeedOfAnswerTimeSeconds </thresholdAverageSpeedOfAnswerRed> [0..1]
<enableNotificationEmail> xs:boolean </enableNotificationEmail> [1]
<notificationEmailAddress> EmailAddress </notificationEmailAddress> [0..8]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterQueueThresholdsGetResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="isActive" type=" xs:boolean "/>
<xs:element name="thresholdCurrentCallsInQueueYellow" type=" CallCenterQueueThresholdCurrentCallsInQueue " minOccurs="0"/>
<xs:element name="thresholdCurrentCallsInQueueRed" type=" CallCenterQueueThresholdCurrentCallsInQueue " minOccurs="0"/>
<xs:element name="thresholdCurrentLongestWaitingCallYellow" type=" CallCenterQueueThresholdCurrentLongestWaitingCallsTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdCurrentLongestWaitingCallRed" type=" CallCenterQueueThresholdCurrentLongestWaitingCallsTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdAverageEstimatedWaitTimeYellow" type=" CallCenterQueueThresholdAverageEstimatedWaitTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdAverageEstimatedWaitTimeRed" type=" CallCenterQueueThresholdAverageEstimatedWaitTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdAverageHandlingTimeYellow" type=" CallCenterQueueThresholdAverageHandlingTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdAverageHandlingTimeRed" type=" CallCenterQueueThresholdAverageHandlingTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdAverageSpeedOfAnswerYellow" type=" CallCenterQueueThresholdAverageSpeedOfAnswerTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdAverageSpeedOfAnswerRed" type=" CallCenterQueueThresholdAverageSpeedOfAnswerTimeSeconds " minOccurs="0"/>
<xs:element name="enableNotificationEmail" type=" xs:boolean "/>
<xs:element name="notificationEmailAddress" type=" EmailAddress " minOccurs="0" maxOccurs="8"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterQueueThresholdsModifyRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name GroupCallCenterQueueThresholdsModifyRequest
Abstract no
Documentation Modify a call center's queue Thresholds settings. The response is either a SuccessResponse or an ErrorResponse.
Application Data <asDataModeSupported>
true
</asDataModeSupported>
<hssDataModeSupported>
false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
<isActive> xs:boolean </isActive> [0..1]
<thresholdCurrentCallsInQueueYellow> CallCenterQueueThresholdCurrentCallsInQueue </thresholdCurrentCallsInQueueYellow> [0..1]
<thresholdCurrentCallsInQueueRed> CallCenterQueueThresholdCurrentCallsInQueue </thresholdCurrentCallsInQueueRed> [0..1]
<thresholdCurrentLongestWaitingCallYellow> CallCenterQueueThresholdCurrentLongestWaitingCallsTimeSeconds </thresholdCurrentLongestWaitingCallYellow> [0..1]
<thresholdCurrentLongestWaitingCallRed> CallCenterQueueThresholdCurrentLongestWaitingCallsTimeSeconds </thresholdCurrentLongestWaitingCallRed> [0..1]
<thresholdAverageEstimatedWaitTimeYellow> CallCenterQueueThresholdAverageEstimatedWaitTimeSeconds </thresholdAverageEstimatedWaitTimeYellow> [0..1]
<thresholdAverageEstimatedWaitTimeRed> CallCenterQueueThresholdAverageEstimatedWaitTimeSeconds </thresholdAverageEstimatedWaitTimeRed> [0..1]
<thresholdAverageHandlingTimeYellow> CallCenterQueueThresholdAverageHandlingTimeSeconds </thresholdAverageHandlingTimeYellow> [0..1]
<thresholdAverageHandlingTimeRed> CallCenterQueueThresholdAverageHandlingTimeSeconds </thresholdAverageHandlingTimeRed> [0..1]
<thresholdAverageSpeedOfAnswerYellow> CallCenterQueueThresholdAverageSpeedOfAnswerTimeSeconds </thresholdAverageSpeedOfAnswerYellow> [0..1]
<thresholdAverageSpeedOfAnswerRed> CallCenterQueueThresholdAverageSpeedOfAnswerTimeSeconds </thresholdAverageSpeedOfAnswerRed> [0..1]
<enableNotificationEmail> xs:boolean </enableNotificationEmail> [0..1]
<notificationEmailAddressList> CallCenterQueueThresholdReplacementNotificationEmailList </notificationEmailAddressList> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterQueueThresholdsModifyRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
<xs:element name="isActive" type=" xs:boolean " minOccurs="0"/>
<xs:element name="thresholdCurrentCallsInQueueYellow" type=" CallCenterQueueThresholdCurrentCallsInQueue " minOccurs="0" nillable="true"/>
<xs:element name="thresholdCurrentCallsInQueueRed" type=" CallCenterQueueThresholdCurrentCallsInQueue " minOccurs="0" nillable="true"/>
<xs:element name="thresholdCurrentLongestWaitingCallYellow" type=" CallCenterQueueThresholdCurrentLongestWaitingCallsTimeSeconds " minOccurs="0" nillable="true"/>
<xs:element name="thresholdCurrentLongestWaitingCallRed" type=" CallCenterQueueThresholdCurrentLongestWaitingCallsTimeSeconds " minOccurs="0" nillable="true"/>
<xs:element name="thresholdAverageEstimatedWaitTimeYellow" type=" CallCenterQueueThresholdAverageEstimatedWaitTimeSeconds " minOccurs="0" nillable="true"/>
<xs:element name="thresholdAverageEstimatedWaitTimeRed" type=" CallCenterQueueThresholdAverageEstimatedWaitTimeSeconds " minOccurs="0" nillable="true"/>
<xs:element name="thresholdAverageHandlingTimeYellow" type=" CallCenterQueueThresholdAverageHandlingTimeSeconds " minOccurs="0" nillable="true"/>
<xs:element name="thresholdAverageHandlingTimeRed" type=" CallCenterQueueThresholdAverageHandlingTimeSeconds " minOccurs="0" nillable="true"/>
<xs:element name="thresholdAverageSpeedOfAnswerYellow" type=" CallCenterQueueThresholdAverageSpeedOfAnswerTimeSeconds " minOccurs="0" nillable="true"/>
<xs:element name="thresholdAverageSpeedOfAnswerRed" type=" CallCenterQueueThresholdAverageSpeedOfAnswerTimeSeconds " minOccurs="0" nillable="true"/>
<xs:element name="enableNotificationEmail" type=" xs:boolean " minOccurs="0"/>
<xs:element name="notificationEmailAddressList" type=" CallCenterQueueThresholdReplacementNotificationEmailList " minOccurs="0" nillable="true"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterStrandedCallGetRequest20

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name GroupCallCenterStrandedCallGetRequest20
Abstract no
Documentation Get a call center's stranded call settings. The response is either a GroupCallCenterStrandedCallGetResponse20 or an ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterStrandedCallGetRequest20">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterStrandedCallGetResponse20

Parent type: core:OCIDataResponse (derivation method: extension)
Sub-types: None
Name GroupCallCenterStrandedCallGetResponse20
Abstract no
Documentation Response to the GroupCallCenterStrandedCallGetRequest20.
XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<transferPhoneNumber> OutgoingDNorSIPURI </transferPhoneNumber> [0..1]
<audioMessageSelection> ExtendedFileResourceSelection </audioMessageSelection> [0..1]
<audioUrlList> CallCenterAnnouncementURLList </audioUrlList> [0..1]
<audioFileList> CallCenterAnnouncementFileListRead20 </audioFileList> [0..1]
<videoMessageSelection> ExtendedFileResourceSelection </videoMessageSelection> [0..1]
<videoUrlList> CallCenterAnnouncementURLList </videoUrlList> [0..1]
<videoFileList> CallCenterAnnouncementFileListRead20 </videoFileList> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterStrandedCallGetResponse20">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="action" type=" CallCenterStrandedCallProcessingAction "/>
<xs:element name="transferPhoneNumber" type=" OutgoingDNorSIPURI " minOccurs="0"/>
<xs:element name="audioMessageSelection" type=" ExtendedFileResourceSelection " minOccurs="0"/>
<xs:element name="audioUrlList" type=" CallCenterAnnouncementURLList " minOccurs="0"/>
<xs:element name="audioFileList" type=" CallCenterAnnouncementFileListRead20 " minOccurs="0"/>
<xs:element name="videoMessageSelection" type=" ExtendedFileResourceSelection " minOccurs="0"/>
<xs:element name="videoUrlList" type=" CallCenterAnnouncementURLList " minOccurs="0"/>
<xs:element name="videoFileList" type=" CallCenterAnnouncementFileListRead20 " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterStrandedCallModifyRequest20

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name GroupCallCenterStrandedCallModifyRequest20
Abstract no
Documentation Modify a call center's stranded call settings. The response is either a SuccessResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
<action> CallCenterStrandedCallProcessingAction </action> [0..1]
<transferPhoneNumber> OutgoingDNorSIPURI </transferPhoneNumber> [0..1]
<audioMessageSelection> ExtendedFileResourceSelection </audioMessageSelection> [0..1]
<audioUrlList> CallCenterAnnouncementURLListModify </audioUrlList> [0..1]
<audioFileList> CallCenterAnnouncementFileListModify20 </audioFileList> [0..1]
<videoMessageSelection> ExtendedFileResourceSelection </videoMessageSelection> [0..1]
<videoUrlList> CallCenterAnnouncementURLListModify </videoUrlList> [0..1]
<videoFileList> CallCenterAnnouncementFileListModify20 </videoFileList> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterStrandedCallModifyRequest20">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
<xs:element name="action" type=" CallCenterStrandedCallProcessingAction " minOccurs="0"/>
<xs:element name="transferPhoneNumber" type=" OutgoingDNorSIPURI " minOccurs="0" nillable="true"/>
<xs:element name="audioMessageSelection" type=" ExtendedFileResourceSelection " minOccurs="0"/>
<xs:element name="audioUrlList" type=" CallCenterAnnouncementURLListModify " minOccurs="0"/>
<xs:element name="audioFileList" type=" CallCenterAnnouncementFileListModify20 " minOccurs="0"/>
<xs:element name="videoMessageSelection" type=" ExtendedFileResourceSelection " minOccurs="0"/>
<xs:element name="videoUrlList" type=" CallCenterAnnouncementURLListModify " minOccurs="0"/>
<xs:element name="videoFileList" type=" CallCenterAnnouncementFileListModify20 " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterStrandedCallUnavailableGetRequest20

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name GroupCallCenterStrandedCallUnavailableGetRequest20
Abstract no
Documentation Get a call center's stranded calls - unavailable settings. The response is either a GroupCallCenterStrandedCallUnavailableGetResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterStrandedCallUnavailableGetRequest20">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterStrandedCallUnavailableGetResponse20

Parent type: core:OCIDataResponse (derivation method: extension)
Sub-types: None
Name GroupCallCenterStrandedCallUnavailableGetResponse20
Abstract no
Documentation Response to the GroupCallCenterStrandedCallUnavailableGetRequest20.
XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<conditionPolicyOnNumberOfAgentsWithSpecifiedUnavailableCode> xs:boolean </conditionPolicyOnNumberOfAgentsWithSpecifiedUnavailableCode> [1]
<numberOfAgentsWithSpecifiedUnavailableCode> CallCenterStrandedCallUnavailableNumberOfAgents </numberOfAgentsWithSpecifiedUnavailableCode> [0..1]
<agentsUnavailableCode> CallCenterAgentUnavailableCode </agentsUnavailableCode> [0..1]
<transferPhoneNumber> OutgoingDNorSIPURI </transferPhoneNumber> [0..1]
<audioMessageSelection> ExtendedFileResourceSelection </audioMessageSelection> [0..1]
<audioUrlList> CallCenterAnnouncementURLList </audioUrlList> [0..1]
<audioFileList> CallCenterAnnouncementFileListRead20 </audioFileList> [0..1]
<videoMessageSelection> ExtendedFileResourceSelection </videoMessageSelection> [0..1]
<videoUrlList> CallCenterAnnouncementURLList </videoUrlList> [0..1]
<videoFileList> CallCenterAnnouncementFileListRead20 </videoFileList> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterStrandedCallUnavailableGetResponse20">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="conditionPolicyOnNumberOfAgentsWithSpecifiedUnavailableCode" type=" xs:boolean "/>
<xs:element name="numberOfAgentsWithSpecifiedUnavailableCode" type=" CallCenterStrandedCallUnavailableNumberOfAgents " minOccurs="0"/>
<xs:element name="agentsUnavailableCode" type=" CallCenterAgentUnavailableCode " minOccurs="0"/>
<xs:element name="action" type=" CallCenterStrandedCallUnavailableProcessingAction "/>
<xs:element name="transferPhoneNumber" type=" OutgoingDNorSIPURI " minOccurs="0"/>
<xs:element name="audioMessageSelection" type=" ExtendedFileResourceSelection " minOccurs="0"/>
<xs:element name="audioUrlList" type=" CallCenterAnnouncementURLList " minOccurs="0"/>
<xs:element name="audioFileList" type=" CallCenterAnnouncementFileListRead20 " minOccurs="0"/>
<xs:element name="videoMessageSelection" type=" ExtendedFileResourceSelection " minOccurs="0"/>
<xs:element name="videoUrlList" type=" CallCenterAnnouncementURLList " minOccurs="0"/>
<xs:element name="videoFileList" type=" CallCenterAnnouncementFileListRead20 " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: GroupCallCenterStrandedCallUnavailableModifyRequest20

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name GroupCallCenterStrandedCallUnavailableModifyRequest20
Abstract no
Documentation Modify a call center's stranded calls - unavailable settings. The response is either a SuccessResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
<conditionPolicyOnNumberOfAgentsWithSpecifiedUnavailableCode> xs:boolean </conditionPolicyOnNumberOfAgentsWithSpecifiedUnavailableCode> [0..1]
<numberOfAgentsWithSpecifiedUnavailableCode> CallCenterStrandedCallUnavailableNumberOfAgents </numberOfAgentsWithSpecifiedUnavailableCode> [0..1]
<agentsUnavailableCode> CallCenterAgentUnavailableCode </agentsUnavailableCode> [0..1]
<transferPhoneNumber> OutgoingDNorSIPURI </transferPhoneNumber> [0..1]
<audioMessageSelection> ExtendedFileResourceSelection </audioMessageSelection> [0..1]
<audioUrlList> CallCenterAnnouncementURLListModify </audioUrlList> [0..1]
<audioFileList> CallCenterAnnouncementFileListModify20 </audioFileList> [0..1]
<videoMessageSelection> ExtendedFileResourceSelection </videoMessageSelection> [0..1]
<videoUrlList> CallCenterAnnouncementURLListModify </videoUrlList> [0..1]
<videoFileList> CallCenterAnnouncementFileListModify20 </videoFileList> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterStrandedCallUnavailableModifyRequest20">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
<xs:element name="conditionPolicyOnNumberOfAgentsWithSpecifiedUnavailableCode" type=" xs:boolean " minOccurs="0"/>
<xs:element name="numberOfAgentsWithSpecifiedUnavailableCode" type=" CallCenterStrandedCallUnavailableNumberOfAgents " minOccurs="0" nillable="true"/>
<xs:element name="agentsUnavailableCode" type=" CallCenterAgentUnavailableCode " minOccurs="0" nillable="true"/>
<xs:element name="action" type=" CallCenterStrandedCallUnavailableProcessingAction " minOccurs="0"/>
<xs:element name="transferPhoneNumber" type=" OutgoingDNorSIPURI " minOccurs="0" nillable="true"/>
<xs:element name="audioMessageSelection" type=" ExtendedFileResourceSelection " minOccurs="0"/>
<xs:element name="audioUrlList" type=" CallCenterAnnouncementURLListModify " minOccurs="0"/>
<xs:element name="audioFileList" type=" CallCenterAnnouncementFileListModify20 " minOccurs="0"/>
<xs:element name="videoMessageSelection" type=" ExtendedFileResourceSelection " minOccurs="0"/>
<xs:element name="videoUrlList" type=" CallCenterAnnouncementURLListModify " minOccurs="0"/>
<xs:element name="videoFileList" type=" CallCenterAnnouncementFileListModify20 " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: SystemCallCenterEnhancedReportingBrandingGetRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name SystemCallCenterEnhancedReportingBrandingGetRequest
Abstract no
Documentation Request to get the system branding information. The response is either SystemCallCenterEnhancedReportingBrandingGetResponse or ErrorResponse.
Application Data <asDataModeSupported>
true
</asDataModeSupported>
<hssDataModeSupported>
false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<xs:complexType name="SystemCallCenterEnhancedReportingBrandingGetRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence/>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: SystemCallCenterEnhancedReportingBrandingGetResponse

Parent type: core:OCIDataResponse (derivation method: extension)
Sub-types: None
Name SystemCallCenterEnhancedReportingBrandingGetResponse
Abstract no
Documentation Response to the SystemCallCenterEnhancedReportingBrandingGetRequest.
Application Data <asDataModeSupported>
true
</asDataModeSupported>
<hssDataModeSupported>
false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<brandingChoice> CallCenterEnhancedReportingSystemBrandingChoice </brandingChoice> [1]
<customBrandingFileDescription> FileDescription </customBrandingFileDescription> [0..1]
</...>
Schema Component Representation
<xs:complexType name="SystemCallCenterEnhancedReportingBrandingGetResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="brandingChoice" type=" CallCenterEnhancedReportingSystemBrandingChoice "/>
<xs:element name="customBrandingFileDescription" type=" FileDescription " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: SystemCallCenterEnhancedReportingBrandingModifyRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name SystemCallCenterEnhancedReportingBrandingModifyRequest
Abstract no
Documentation Request to modify the system branding configuration. The response is either SuccessResponse or ErrorResponse.
Application Data <asDataModeSupported>
true
</asDataModeSupported>
<hssDataModeSupported>
false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<brandingChoice> CallCenterEnhancedReportingSystemBrandingChoice </brandingChoice> [0..1]
<customBrandingFile> LabeledFileResource </customBrandingFile> [0..1]
</...>
Schema Component Representation
<xs:complexType name="SystemCallCenterEnhancedReportingBrandingModifyRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="brandingChoice" type=" CallCenterEnhancedReportingSystemBrandingChoice " minOccurs="0"/>
<xs:element name="customBrandingFile" type=" LabeledFileResource " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: SystemCallCenterEnhancedReportingDataTemplateGetListRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name SystemCallCenterEnhancedReportingDataTemplateGetListRequest
Abstract no
Documentation Request to get the list of data template and the corresponding information in the system. The response is either a SystemCallCenterEnhancedReportingDataTemplateGetListResponse or an ErrorResponse.
Application Data <asDataModeSupported>
true
</asDataModeSupported>
<hssDataModeSupported>
false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<xs:complexType name="SystemCallCenterEnhancedReportingDataTemplateGetListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence/>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: SystemCallCenterEnhancedReportingDataTemplateGetListResponse

Parent type: core:OCIDataResponse (derivation method: extension)
Sub-types: None
Name SystemCallCenterEnhancedReportingDataTemplateGetListResponse
Abstract no
Documentation Response to SystemCallCenterEnhancedReportingDataTemplateGetListRequest.
Application Data <asDataModeSupported>
true
</asDataModeSupported>
<hssDataModeSupported>
false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<info> CallCenterReportDataTemplateInfo </info> [0..*]
</...>
Schema Component Representation
<xs:complexType name="SystemCallCenterEnhancedReportingDataTemplateGetListResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="info" type=" CallCenterReportDataTemplateInfo " minOccurs="0" maxOccurs="unbounded"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: SystemCallCenterEnhancedReportingGetRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name SystemCallCenterEnhancedReportingGetRequest
Abstract no
Documentation Request to get the call center enhanced reporting system settings. The response is either a SystemCallCenterEnhancedReportingGetResponse or an ErrorResponse.
Application Data <asDataModeSupported>
true
</asDataModeSupported>
<hssDataModeSupported>
false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<xs:complexType name="SystemCallCenterEnhancedReportingGetRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence/>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: SystemCallCenterEnhancedReportingGetResponse

Parent type: core:OCIDataResponse (derivation method: extension)
Sub-types: None
Name SystemCallCenterEnhancedReportingGetResponse
Abstract no
Documentation Response to SystemCallCenterEnhancedReportingGetRequest.
Application Data <asDataModeSupported>
true
</asDataModeSupported>
<hssDataModeSupported>
false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<archiveReports> xs:boolean </archiveReports> [1]
<reportApplicationURL> URL </reportApplicationURL> [0..1]
<repositoryApplicationURL> URL </repositoryApplicationURL> [0..1]
</...>
Schema Component Representation
<xs:complexType name="SystemCallCenterEnhancedReportingGetResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="archiveReports" type=" xs:boolean "/>
<xs:element name="reportApplicationURL" type=" URL " minOccurs="0"/>
<xs:element name="repositoryApplicationURL" type=" URL " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: SystemCallCenterEnhancedReportingModifyRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name SystemCallCenterEnhancedReportingModifyRequest
Abstract no
Documentation Modify the system settings for call center enhanced reporting. The response is either a SuccessResponse or an ErrorResponse.
Application Data <asDataModeSupported>
true
</asDataModeSupported>
<hssDataModeSupported>
false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<archiveReports> xs:boolean </archiveReports> [0..1]
<reportApplicationURL> URL </reportApplicationURL> [0..1]
<repositoryApplicationURL> URL </repositoryApplicationURL> [0..1]
</...>
Schema Component Representation
<xs:complexType name="SystemCallCenterEnhancedReportingModifyRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="archiveReports" type=" xs:boolean " minOccurs="0"/>
<xs:element name="reportApplicationURL" type=" URL " minOccurs="0" nillable="true"/>
<xs:element name="repositoryApplicationURL" type=" URL " minOccurs="0" nillable="true"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: SystemCallCenterEnhancedReportingReportTemplateAddRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name SystemCallCenterEnhancedReportingReportTemplateAddRequest
Abstract no
Documentation Request to add a system level call center report template. The response is either a SuccessResponse or an ErrorResponse.
Application Data <asDataModeSupported>
true
</asDataModeSupported>
<hssDataModeSupported>
false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<name> CallCenterReportTemplateName </name> [1]
<description> CallCenterReportTemplateDescription </description> [0..1]
<dataTemplate> CallCenterReportDataTemplateName </dataTemplate> [1]
<filterNumber> CallCenterReportDataTemplateFilterNumber </filterNumber> [0..1]
<xsltTemplate> LabeledFileResource </xsltTemplate> [1]
<isEnabled> xs:boolean </isEnabled> [1]
<isRealtimeReport> xs:boolean </isRealtimeReport> [0..1]
<callCompletionThresholdParam> CallCenterReportInputParameterOption </callCompletionThresholdParam> [0..1]
<shortDurationThresholdParam> CallCenterReportInputParameterOption </shortDurationThresholdParam> [0..1]
<serviceLevelThresholdParam> CallCenterReportInputParameterOption </serviceLevelThresholdParam> [0..1]
<serviceLevelInclusionsParam> CallCenterReportInputParameterOption </serviceLevelInclusionsParam> [0..1]
<serviceLevelObjectiveThresholdParam> CallCenterReportInputParameterOption </serviceLevelObjectiveThresholdParam> [0..1]
<abandonedCallThresholdParam> CallCenterReportInputParameterOption </abandonedCallThresholdParam> [0..1]
<serviceLevelThresholdParamNumber> CallCenterReportServiceLevelInputParameterNumber </serviceLevelThresholdParamNumber> [0..1]
<abandonedCallThresholdParamNumber> CallCenterReportAbandonedCallInputParameterNumber </abandonedCallThresholdParamNumber> [0..1]
<filterValue> CallCenterReportDataTemplateQueryFilterValue </filterValue> [0..5]
</...>
Schema Component Representation
<xs:complexType name="SystemCallCenterEnhancedReportingReportTemplateAddRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="name" type=" CallCenterReportTemplateName "/>
<xs:element name="description" type=" CallCenterReportTemplateDescription " minOccurs="0"/>
<xs:element name="dataTemplate" type=" CallCenterReportDataTemplateName "/>
<xs:element name="filterNumber" type=" CallCenterReportDataTemplateFilterNumber " minOccurs="0"/>
<xs:element name="xsltTemplate" type=" LabeledFileResource "/>
<xs:element name="scope" type=" CallCenterReportTemplateAccessOption "/>
<xs:element name="isEnabled" type=" xs:boolean "/>
<xs:element name="isRealtimeReport" type=" xs:boolean " minOccurs="0"/>
<xs:element name="callCompletionThresholdParam" type=" CallCenterReportInputParameterOption " minOccurs="0"/>
<xs:element name="shortDurationThresholdParam" type=" CallCenterReportInputParameterOption " minOccurs="0"/>
<xs:element name="serviceLevelThresholdParam" type=" CallCenterReportInputParameterOption " minOccurs="0"/>
<xs:element name="serviceLevelInclusionsParam" type=" CallCenterReportInputParameterOption " minOccurs="0"/>
<xs:element name="serviceLevelObjectiveThresholdParam" type=" CallCenterReportInputParameterOption " minOccurs="0"/>
<xs:element name="abandonedCallThresholdParam" type=" CallCenterReportInputParameterOption " minOccurs="0"/>
<xs:element name="serviceLevelThresholdParamNumber" type=" CallCenterReportServiceLevelInputParameterNumber " minOccurs="0"/>
<xs:element name="abandonedCallThresholdParamNumber" type=" CallCenterReportAbandonedCallInputParameterNumber " minOccurs="0"/>
<xs:element name="filterValue" type=" CallCenterReportDataTemplateQueryFilterValue " minOccurs="0" maxOccurs="5"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: SystemCallCenterEnhancedReportingReportTemplateDeleteRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name SystemCallCenterEnhancedReportingReportTemplateDeleteRequest
Abstract no
Documentation Request to delete a system level call center report template. The response is either a SuccessResponse or an ErrorResponse.
Application Data <asDataModeSupported>
true
</asDataModeSupported>
<hssDataModeSupported>
false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<name> CallCenterReportTemplateName </name> [1]
</...>
Schema Component Representation
<xs:complexType name="SystemCallCenterEnhancedReportingReportTemplateDeleteRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="name" type=" CallCenterReportTemplateName "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: SystemCallCenterEnhancedReportingReportTemplateGetListRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name SystemCallCenterEnhancedReportingReportTemplateGetListRequest
Abstract no
Documentation Request to get system level call center report template list. The response is either a SystemCallCenterEnhancedReportingReportTemplateGetListResponse or an ErrorResponse.
Application Data <asDataModeSupported>
true
</asDataModeSupported>
<hssDataModeSupported>
false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<xs:complexType name="SystemCallCenterEnhancedReportingReportTemplateGetListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence/>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: SystemCallCenterEnhancedReportingReportTemplateGetListResponse

Parent type: core:OCIDataResponse (derivation method: extension)
Sub-types: None
Name SystemCallCenterEnhancedReportingReportTemplateGetListResponse
Abstract no
Documentation Response to SystemCallCenterEnhancedReportingReportTemplateGetListRequest. Contains a table with column headings: "Name", "Description", "Is Custom", "Type" and "Enabled"
Application Data <asDataModeSupported>
true
</asDataModeSupported>
<hssDataModeSupported>
false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<reportTemplateTable> core:OCITable </reportTemplateTable> [1]
</...>
Schema Component Representation
<xs:complexType name="SystemCallCenterEnhancedReportingReportTemplateGetListResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="reportTemplateTable" type=" core:OCITable "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: SystemCallCenterEnhancedReportingReportTemplateGetRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name SystemCallCenterEnhancedReportingReportTemplateGetRequest
Abstract no
Documentation Request to get a system level call center report template. The response is either a SystemCallCenterEnhancedReportingReportTemplateGetResponse or an ErrorResponse.
Application Data <asDataModeSupported>
true
</asDataModeSupported>
<hssDataModeSupported>
false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<name> CallCenterReportTemplateName </name> [1]
</...>
Schema Component Representation
<xs:complexType name="SystemCallCenterEnhancedReportingReportTemplateGetRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="name" type=" CallCenterReportTemplateName "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: SystemCallCenterEnhancedReportingReportTemplateGetResponse

Parent type: core:OCIDataResponse (derivation method: extension)
Sub-types: None
Name SystemCallCenterEnhancedReportingReportTemplateGetResponse
Abstract no
Documentation Response to SystemCallCenterEnhancedReportingReportTemplateGetRequest.
Application Data <asDataModeSupported>
true
</asDataModeSupported>
<hssDataModeSupported>
false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<description> CallCenterReportTemplateDescription </description> [0..1]
<dataTemplate> CallCenterReportDataTemplateName </dataTemplate> [1]
<filterNumber> CallCenterReportDataTemplateFilterNumber </filterNumber> [0..1]
<xsltTemplateDescription> FileDescription </xsltTemplateDescription> [1]
<isEnabled> xs:boolean </isEnabled> [1]
<isRealtimeReport> xs:boolean </isRealtimeReport> [0..1]
<callCompletionThresholdParam> CallCenterReportInputParameterOption </callCompletionThresholdParam> [0..1]
<shortDurationThresholdParam> CallCenterReportInputParameterOption </shortDurationThresholdParam> [0..1]
<serviceLevelThresholdParam> CallCenterReportInputParameterOption </serviceLevelThresholdParam> [0..1]
<serviceLevelInclusionsParam> CallCenterReportInputParameterOption </serviceLevelInclusionsParam> [0..1]
<serviceLevelObjectiveThresholdParam> CallCenterReportInputParameterOption </serviceLevelObjectiveThresholdParam> [0..1]
<abandonedCallThresholdParam> CallCenterReportInputParameterOption </abandonedCallThresholdParam> [0..1]
<serviceLevelThresholdParamNumber> CallCenterReportServiceLevelInputParameterNumber </serviceLevelThresholdParamNumber> [0..1]
<abandonedCallThresholdParamNumber> CallCenterReportAbandonedCallInputParameterNumber </abandonedCallThresholdParamNumber> [0..1]
<filterValue> CallCenterReportDataTemplateQueryFilterValue </filterValue> [0..5]
</...>
Schema Component Representation
<xs:complexType name="SystemCallCenterEnhancedReportingReportTemplateGetResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="description" type=" CallCenterReportTemplateDescription " minOccurs="0"/>
<xs:element name="dataTemplate" type=" CallCenterReportDataTemplateName "/>
<xs:element name="filterNumber" type=" CallCenterReportDataTemplateFilterNumber " minOccurs="0"/>
<xs:element name="xsltTemplateDescription" type=" FileDescription "/>
<xs:element name="scope" type=" CallCenterReportTemplateAccessOption "/>
<xs:element name="isEnabled" type=" xs:boolean "/>
<xs:element name="isRealtimeReport" type=" xs:boolean " minOccurs="0"/>
<xs:element name="callCompletionThresholdParam" type=" CallCenterReportInputParameterOption " minOccurs="0"/>
<xs:element name="shortDurationThresholdParam" type=" CallCenterReportInputParameterOption " minOccurs="0"/>
<xs:element name="serviceLevelThresholdParam" type=" CallCenterReportInputParameterOption " minOccurs="0"/>
<xs:element name="serviceLevelInclusionsParam" type=" CallCenterReportInputParameterOption " minOccurs="0"/>
<xs:element name="serviceLevelObjectiveThresholdParam" type=" CallCenterReportInputParameterOption " minOccurs="0"/>
<xs:element name="abandonedCallThresholdParam" type=" CallCenterReportInputParameterOption " minOccurs="0"/>
<xs:element name="serviceLevelThresholdParamNumber" type=" CallCenterReportServiceLevelInputParameterNumber " minOccurs="0"/>
<xs:element name="abandonedCallThresholdParamNumber" type=" CallCenterReportAbandonedCallInputParameterNumber " minOccurs="0"/>
<xs:element name="filterValue" type=" CallCenterReportDataTemplateQueryFilterValue " minOccurs="0" maxOccurs="5"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: SystemCallCenterEnhancedReportingReportTemplateModifyRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name SystemCallCenterEnhancedReportingReportTemplateModifyRequest
Abstract no
Documentation Request to modify a system level call center report template. The response is either a SuccessResponse or an ErrorResponse.
Application Data <asDataModeSupported>
true
</asDataModeSupported>
<hssDataModeSupported>
false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<name> CallCenterReportTemplateName </name> [1]
<newName> CallCenterReportTemplateName </newName> [0..1]
<description> CallCenterReportTemplateDescription </description> [0..1]
<xsltTemplate> LabeledFileResource </xsltTemplate> [0..1]
<scope> CallCenterReportTemplateAccessOption </scope> [0..1]
<isEnabled> xs:boolean </isEnabled> [0..1]
<isRealtimeReport> xs:boolean </isRealtimeReport> [0..1]
<filterNumber> CallCenterReportDataTemplateFilterNumber </filterNumber> [0..1]
</...>
Schema Component Representation
<xs:complexType name="SystemCallCenterEnhancedReportingReportTemplateModifyRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="name" type=" CallCenterReportTemplateName "/>
<xs:element name="newName" type=" CallCenterReportTemplateName " minOccurs="0"/>
<xs:element name="description" type=" CallCenterReportTemplateDescription " minOccurs="0" nillable="true"/>
<xs:element name="xsltTemplate" type=" LabeledFileResource " minOccurs="0"/>
<xs:element name="scope" type=" CallCenterReportTemplateAccessOption " minOccurs="0"/>
<xs:element name="isEnabled" type=" xs:boolean " minOccurs="0"/>
<xs:element name="isRealtimeReport" type=" xs:boolean " minOccurs="0"/>
<xs:element name="filterNumber" type=" CallCenterReportDataTemplateFilterNumber " minOccurs="0" nillable="true"/>
<xs:element name="filterValue" type=" CallCenterReportDataTemplateQueryFilterValueReplacementList " minOccurs="0" nillable="true"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: SystemCallCenterEnhancedReportingScheduledReportGetActiveListRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name SystemCallCenterEnhancedReportingScheduledReportGetActiveListRequest
Abstract no
Documentation Request to get the list of all active call center reporting scheduled reports in the system. The response is either a SystemCallCenterEnhancedReportingScheduledReportGetActiveListResponse or an ErrorResponse.
Application Data <asDataModeSupported>
true
</asDataModeSupported>
<hssDataModeSupported>
false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<responseSizeLimit> ResponseSizeLimit </responseSizeLimit> [0..1]
<searchCriteriaCallCenterScheduledReportName> SearchCriteriaCallCenterScheduledReportName </searchCriteriaCallCenterScheduledReportName> [0..*]
<searchCriteriaGroupId> SearchCriteriaGroupId </searchCriteriaGroupId> [0..*]
<searchCriteriaExactCallCenterScheduledReportServiceProvider> SearchCriteriaExactCallCenterScheduledReportServiceProvider </searchCriteriaExactCallCenterScheduledReportServiceProvider> [0..1]
<searchCriteriaExactCallCenterScheduledReportCreatedBySupervisor> SearchCriteriaExactCallCenterScheduledReportCreatedBySupervisor </searchCriteriaExactCallCenterScheduledReportCreatedBySupervisor> [0..1]
<searchCriteriaCallCenterReportTemplateName> SearchCriteriaCallCenterReportTemplateName </searchCriteriaCallCenterReportTemplateName> [0..*]
</...>
Schema Component Representation
<xs:complexType name="SystemCallCenterEnhancedReportingScheduledReportGetActiveListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="responseSizeLimit" type=" ResponseSizeLimit " minOccurs="0"/>
<xs:element name="searchCriteriaCallCenterScheduledReportName" type=" SearchCriteriaCallCenterScheduledReportName " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="searchCriteriaGroupId" type=" SearchCriteriaGroupId " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="searchCriteriaExactCallCenterScheduledReportServiceProvider" type=" SearchCriteriaExactCallCenterScheduledReportServiceProvider " minOccurs="0"/>
<xs:element name="searchCriteriaExactCallCenterScheduledReportCreatedBySupervisor" type=" SearchCriteriaExactCallCenterScheduledReportCreatedBySupervisor " minOccurs="0"/>
<xs:element name="searchCriteriaCallCenterReportTemplateName" type=" SearchCriteriaCallCenterReportTemplateName " minOccurs="0" maxOccurs="unbounded"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: SystemCallCenterEnhancedReportingScheduledReportGetActiveListResponse

Parent type: core:OCIDataResponse (derivation method: extension)
Sub-types: None
Name SystemCallCenterEnhancedReportingScheduledReportGetActiveListResponse
Abstract no
Documentation Response to SystemCallCenterEnhancedReportingScheduledReportGetActiveListRequest Contains a table with column headings : "Scheduled Report Name", "Description", "Service Provider Id", "Is Enterprise", "Group Id", "Created By", "Is Supervisor Report", "Report Template Name", "Report Template Level" and "Recurring". The "Created By" can be either "Administrator" or user id if created by supervisor. The possible values for "Recurring" are "None", "Daily", "Weekly", "Monthly" and "Yearly". The possible values for "Report Template Level" are "System", "Enterprise" and "Group". For the rows with "Is Enterprise" column value "true", the "Group Id" column will be empty.
Application Data <asDataModeSupported>
true
</asDataModeSupported>
<hssDataModeSupported>
false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<scheduledReportTable> core:OCITable </scheduledReportTable> [1]
</...>
Schema Component Representation
<xs:complexType name="SystemCallCenterEnhancedReportingScheduledReportGetActiveListResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="scheduledReportTable" type=" core:OCITable "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: SystemCallCenterEnhancedReportingScheduledReportGetCompletedListRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name SystemCallCenterEnhancedReportingScheduledReportGetCompletedListRequest
Abstract no
Documentation Request to get the list of all completed call center reporting scheduled reports in the system. The response is either a SystemCallCenterEnhancedReportingScheduledReportGetCompletedListResponse or an ErrorResponse.
Application Data <asDataModeSupported>
true
</asDataModeSupported>
<hssDataModeSupported>
false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<responseSizeLimit> ResponseSizeLimit </responseSizeLimit> [0..1]
<searchCriteriaCallCenterScheduledReportName> SearchCriteriaCallCenterScheduledReportName </searchCriteriaCallCenterScheduledReportName> [0..*]
<searchCriteriaGroupId> SearchCriteriaGroupId </searchCriteriaGroupId> [0..*]
<searchCriteriaExactCallCenterScheduledReportServiceProvider> SearchCriteriaExactCallCenterScheduledReportServiceProvider </searchCriteriaExactCallCenterScheduledReportServiceProvider> [0..1]
<searchCriteriaExactCallCenterScheduledReportCreatedBySupervisor> SearchCriteriaExactCallCenterScheduledReportCreatedBySupervisor </searchCriteriaExactCallCenterScheduledReportCreatedBySupervisor> [0..1]
<searchCriteriaCallCenterReportTemplateName> SearchCriteriaCallCenterReportTemplateName </searchCriteriaCallCenterReportTemplateName> [0..*]
</...>
Schema Component Representation
<xs:complexType name="SystemCallCenterEnhancedReportingScheduledReportGetCompletedListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="responseSizeLimit" type=" ResponseSizeLimit " minOccurs="0"/>
<xs:element name="searchCriteriaCallCenterScheduledReportName" type=" SearchCriteriaCallCenterScheduledReportName " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="searchCriteriaGroupId" type=" SearchCriteriaGroupId " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="searchCriteriaExactCallCenterScheduledReportServiceProvider" type=" SearchCriteriaExactCallCenterScheduledReportServiceProvider " minOccurs="0"/>
<xs:element name="searchCriteriaExactCallCenterScheduledReportCreatedBySupervisor" type=" SearchCriteriaExactCallCenterScheduledReportCreatedBySupervisor " minOccurs="0"/>
<xs:element name="searchCriteriaCallCenterReportTemplateName" type=" SearchCriteriaCallCenterReportTemplateName " minOccurs="0" maxOccurs="unbounded"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: SystemCallCenterEnhancedReportingScheduledReportGetCompletedListResponse

Parent type: core:OCIDataResponse (derivation method: extension)
Sub-types: None
Name SystemCallCenterEnhancedReportingScheduledReportGetCompletedListResponse
Abstract no
Documentation Response to SystemCallCenterEnhancedReportingScheduledReportGetCompletedListRequest Contains a table with column headings : "Scheduled Report Name", "Description", "Service Provider Id", "Is Enterprise", "Group Id", "Created By", "Is Supervisor Report", "Report Template Name", "Report Template Level" and "Recurring". The "Created By" can be either "Administrator" or user id if created by supervisor. The possible values for "Recurring" are "None", "Daily", "Weekly", "Monthly" and "Yearly". The possible values for "Report Template Level" are "System", "Enterprise" and "Group". For the rows with "Is Enterprise" column value "true", the "Group Id" column will be empty.
Application Data <asDataModeSupported>
true
</asDataModeSupported>
<hssDataModeSupported>
false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<scheduledReportTable> core:OCITable </scheduledReportTable> [1]
</...>
Schema Component Representation
<xs:complexType name="SystemCallCenterEnhancedReportingScheduledReportGetCompletedListResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="scheduledReportTable" type=" core:OCITable "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: SystemCallCenterEnhancedReportingScheduledReportGetListRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name SystemCallCenterEnhancedReportingScheduledReportGetListRequest
Abstract no
Documentation Request to get the list of all call center reporting scheduled reports in the system. The response is either an SystemCallCenterEnhancedReportingScheduledReportGetListResponse or an ErrorResponse.
Application Data <asDataModeSupported>
true
</asDataModeSupported>
<hssDataModeSupported>
false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<responseSizeLimit> ResponseSizeLimit </responseSizeLimit> [0..1]
<searchCriteriaCallCenterScheduledReportName> SearchCriteriaCallCenterScheduledReportName </searchCriteriaCallCenterScheduledReportName> [0..*]
<searchCriteriaGroupId> SearchCriteriaGroupId </searchCriteriaGroupId> [0..*]
<searchCriteriaExactCallCenterScheduledReportServiceProvider> SearchCriteriaExactCallCenterScheduledReportServiceProvider </searchCriteriaExactCallCenterScheduledReportServiceProvider> [0..1]
<searchCriteriaExactCallCenterScheduledReportCreatedBySupervisor> SearchCriteriaExactCallCenterScheduledReportCreatedBySupervisor </searchCriteriaExactCallCenterScheduledReportCreatedBySupervisor> [0..1]
<searchCriteriaCallCenterReportTemplateName> SearchCriteriaCallCenterReportTemplateName </searchCriteriaCallCenterReportTemplateName> [0..*]
</...>
Schema Component Representation
<xs:complexType name="SystemCallCenterEnhancedReportingScheduledReportGetListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="responseSizeLimit" type=" ResponseSizeLimit " minOccurs="0"/>
<xs:element name="searchCriteriaCallCenterScheduledReportName" type=" SearchCriteriaCallCenterScheduledReportName " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="searchCriteriaGroupId" type=" SearchCriteriaGroupId " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="searchCriteriaExactCallCenterScheduledReportServiceProvider" type=" SearchCriteriaExactCallCenterScheduledReportServiceProvider " minOccurs="0"/>
<xs:element name="searchCriteriaExactCallCenterScheduledReportCreatedBySupervisor" type=" SearchCriteriaExactCallCenterScheduledReportCreatedBySupervisor " minOccurs="0"/>
<xs:element name="searchCriteriaCallCenterReportTemplateName" type=" SearchCriteriaCallCenterReportTemplateName " minOccurs="0" maxOccurs="unbounded"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: SystemCallCenterEnhancedReportingScheduledReportGetListResponse

Parent type: core:OCIDataResponse (derivation method: extension)
Sub-types: None
Name SystemCallCenterEnhancedReportingScheduledReportGetListResponse
Abstract no
Documentation Response to SystemCallCenterEnhancedReportingScheduledReportGetListRequest. Contains a table with column headings : "Scheduled Report Name", "Description", "Service Provider Id", "Is Enterprise", "Group Id", "Created By", "Is Supervisor Report", "Status", "Report Template Name", "Report Template Level" and "Recurring". The "Created By" can be either "Administrator" or user id if created by supervisor. The possible values for "Status" are "Active", and "Completed". The possible values for "Recurring" are "None", "Daily", "Weekly", "Monthly" and "Yearly". The possible values for "Report Template Level" are "System", "Enterprise" and "Group". For the rows with "Is Enterprise" column value "true", the "Group Id" column will be empty.
Application Data <asDataModeSupported>
true
</asDataModeSupported>
<hssDataModeSupported>
false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<scheduledReportTable> core:OCITable </scheduledReportTable> [1]
</...>
Schema Component Representation
<xs:complexType name="SystemCallCenterEnhancedReportingScheduledReportGetListResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="scheduledReportTable" type=" core:OCITable "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: SystemCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name SystemCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListRequest
Abstract no
Documentation Request to get all the call center reporting scheduled report in the system that uses a given system level report template. The response is either a SystemCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListResponse or an ErrorResponse.
Application Data <asDataModeSupported>
true
</asDataModeSupported>
<hssDataModeSupported>
false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<name> CallCenterReportTemplateName </name> [1]
</...>
Schema Component Representation
<xs:complexType name="SystemCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="name" type=" CallCenterReportTemplateName "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: SystemCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListResponse

Parent type: core:OCIDataResponse (derivation method: extension)
Sub-types: None
Name SystemCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListResponse
Abstract no
Documentation Response to SystemCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListRequest. Contains a table with column headings: "Schedule Name", "Organization Type", "Service Provider Id", "Group Id", "Created By", "Created By Supervisor", and "Is Active". The "Organization Type" is either "Service Provider" or "Enterprise". The "Created By" can be either "Administrator" or user id if created by supervisor. The possible values for "Created By Supervisor" are "true" and "false".
Application Data <asDataModeSupported>
true
</asDataModeSupported>
<hssDataModeSupported>
false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<scheduleReportTable> core:OCITable </scheduleReportTable> [1]
</...>
Schema Component Representation
<xs:complexType name="SystemCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="scheduleReportTable" type=" core:OCITable "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: SystemCallCenterEnhancedReportingScheduledTaskParametersGetRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name SystemCallCenterEnhancedReportingScheduledTaskParametersGetRequest
Abstract no
Documentation Request to get the system settings for the call center enhanced reporting scheduling tasks. The response is either a SystemCallCenterEnhancedReportingScheduledTaskParametersGetResponse or an ErrorResponse.
Application Data <asDataModeSupported>
true
</asDataModeSupported>
<hssDataModeSupported>
false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<xs:complexType name="SystemCallCenterEnhancedReportingScheduledTaskParametersGetRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence/>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: SystemCallCenterEnhancedReportingScheduledTaskParametersGetResponse

Parent type: core:OCIDataResponse (derivation method: extension)
Sub-types: None
Name SystemCallCenterEnhancedReportingScheduledTaskParametersGetResponse
Abstract no
Documentation Response to SystemCallCenterEnhancedReportingScheduledTaskParametersGetRequest
Application Data <asDataModeSupported>
true
</asDataModeSupported>
<hssDataModeSupported>
false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<scheduledReportSearchIntervalMinutes> CallCenterScheduledReportSearchIntervalMinutes </scheduledReportSearchIntervalMinutes> [1]
<maximumScheduledReportsPerInterval> CallCenterMaximumScheduledReportsPerInterval </maximumScheduledReportsPerInterval> [1]
<deleteScheduledReportDaysAfterCompletion> CallCenterDaysAfterScheduledReportCompletion </deleteScheduledReportDaysAfterCompletion> [1]
</...>
Schema Component Representation
<xs:complexType name="SystemCallCenterEnhancedReportingScheduledTaskParametersGetResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="scheduledReportSearchIntervalMinutes" type=" CallCenterScheduledReportSearchIntervalMinutes "/>
<xs:element name="maximumScheduledReportsPerInterval" type=" CallCenterMaximumScheduledReportsPerInterval "/>
<xs:element name="deleteScheduledReportDaysAfterCompletion" type=" CallCenterDaysAfterScheduledReportCompletion "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: SystemCallCenterEnhancedReportingScheduledTaskParametersModifyRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name SystemCallCenterEnhancedReportingScheduledTaskParametersModifyRequest
Abstract no
Documentation Modify the system settings for the call center enhanced reporting scheduling tasks. The response is either a SuccessResponse or an ErrorResponse.
Application Data <asDataModeSupported>
true
</asDataModeSupported>
<hssDataModeSupported>
false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<scheduledReportSearchIntervalMinutes> CallCenterScheduledReportSearchIntervalMinutes </scheduledReportSearchIntervalMinutes> [0..1]
<maximumScheduledReportsPerInterval> CallCenterMaximumScheduledReportsPerInterval </maximumScheduledReportsPerInterval> [0..1]
<deleteScheduledReportDaysAfterCompletion> CallCenterDaysAfterScheduledReportCompletion </deleteScheduledReportDaysAfterCompletion> [0..1]
</...>
Schema Component Representation
<xs:complexType name="SystemCallCenterEnhancedReportingScheduledTaskParametersModifyRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="scheduledReportSearchIntervalMinutes" type=" CallCenterScheduledReportSearchIntervalMinutes " minOccurs="0"/>
<xs:element name="maximumScheduledReportsPerInterval" type=" CallCenterMaximumScheduledReportsPerInterval " minOccurs="0"/>
<xs:element name="deleteScheduledReportDaysAfterCompletion" type=" CallCenterDaysAfterScheduledReportCompletion " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: SystemCallCenterGetRequest19

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name SystemCallCenterGetRequest19
Abstract no
Documentation Request the system level data associated with Call Center. The response is either a SystemCallCenterGetResponse19 or an ErrorResponse.
Application Data <asDataModeSupported>
true
</asDataModeSupported>
<hssDataModeSupported>
false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<xs:complexType name="SystemCallCenterGetRequest19">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence/>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: SystemCallCenterGetResponse19

Parent type: core:OCIDataResponse (derivation method: extension)
Sub-types: None
Name SystemCallCenterGetResponse19
Abstract no
Documentation Response to SystemCallCenterGetRequest19.
Application Data <asDataModeSupported>
true
</asDataModeSupported>
<hssDataModeSupported>
false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<defaultFromAddress> EmailAddress </defaultFromAddress> [1]
<statisticsSamplingPeriodMinutes> CallCenterStatisticsSamplingPeriodMinutes </statisticsSamplingPeriodMinutes> [1]
<defaultEnableGuardTimer> xs:boolean </defaultEnableGuardTimer> [1]
<defaultGuardTimerSeconds> CallCenterGuardTimerSeconds </defaultGuardTimerSeconds> [1]
<forceAgentUnavailableOnDNDActivation> xs:boolean </forceAgentUnavailableOnDNDActivation> [1]
<forceAgentUnavailableOnPersonalCalls> xs:boolean </forceAgentUnavailableOnPersonalCalls> [1]
<forceAgentUnavailableOnBouncedCallLimit> xs:boolean </forceAgentUnavailableOnBouncedCallLimit> [1]
<numberConsecutiveBouncedCallsToForceAgentUnavailable> CallCenterConsecutiveBouncedCallsToForceAgentUnavailable </numberConsecutiveBouncedCallsToForceAgentUnavailable> [1]
<forceAgentUnavailableOnNotReachable> xs:boolean </forceAgentUnavailableOnNotReachable> [1]
<defaultPlayRingWhenOfferCall> xs:boolean </defaultPlayRingWhenOfferCall> [1]
<uniformCallDistributionPolicyScope> CallCenterUniformCallDistributionPolicyScope </uniformCallDistributionPolicyScope> [1]
<callHandlingSamplingPeriodMinutes> CallHandlingSamplingPeriodMinutes </callHandlingSamplingPeriodMinutes> [1]
<callHandlingMinimumSamplingSize> CallHandlingMinimumSamplingSize </callHandlingMinimumSamplingSize> [1]
<playToneToAgentForEmergencyCall> xs:boolean </playToneToAgentForEmergencyCall> [1]
<emergencyCallCLIDPrefix> CallCenterEmergencyCallCLIDPrefix </emergencyCallCLIDPrefix> [1]
<thresholdCrossingNotificationEmailGuardTimerSeconds> CallCenterThresholdCrossingNotificationEmailGuardTimerSeconds </thresholdCrossingNotificationEmailGuardTimerSeconds> [1]
</...>
Schema Component Representation
<xs:complexType name="SystemCallCenterGetResponse19">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="defaultFromAddress" type=" EmailAddress "/>
<xs:element name="statisticsSamplingPeriodMinutes" type=" CallCenterStatisticsSamplingPeriodMinutes "/>
<xs:element name="defaultEnableGuardTimer" type=" xs:boolean "/>
<xs:element name="defaultGuardTimerSeconds" type=" CallCenterGuardTimerSeconds "/>
<xs:element name="forceAgentUnavailableOnDNDActivation" type=" xs:boolean "/>
<xs:element name="forceAgentUnavailableOnPersonalCalls" type=" xs:boolean "/>
<xs:element name="forceAgentUnavailableOnBouncedCallLimit" type=" xs:boolean "/>
<xs:element name="numberConsecutiveBouncedCallsToForceAgentUnavailable" type=" CallCenterConsecutiveBouncedCallsToForceAgentUnavailable "/>
<xs:element name="forceAgentUnavailableOnNotReachable" type=" xs:boolean "/>
<xs:element name="defaultPlayRingWhenOfferCall" type=" xs:boolean "/>
<xs:element name="uniformCallDistributionPolicyScope" type=" CallCenterUniformCallDistributionPolicyScope "/>
<xs:element name="callHandlingSamplingPeriodMinutes" type=" CallHandlingSamplingPeriodMinutes "/>
<xs:element name="callHandlingMinimumSamplingSize" type=" CallHandlingMinimumSamplingSize "/>
<xs:element name="playToneToAgentForEmergencyCall" type=" xs:boolean "/>
<xs:element name="emergencyCallCLIDPrefix" type=" CallCenterEmergencyCallCLIDPrefix "/>
<xs:element name="thresholdCrossingNotificationEmailGuardTimerSeconds" type=" CallCenterThresholdCrossingNotificationEmailGuardTimerSeconds "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: SystemCallCenterModifyRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name SystemCallCenterModifyRequest
Abstract no
Documentation Modify the system level data associated with Call Center. The response is either a SuccessResponse or an ErrorResponse.
Application Data <asDataModeSupported>
true
</asDataModeSupported>
<hssDataModeSupported>
false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<defaultFromAddress> EmailAddress </defaultFromAddress> [0..1]
<statisticsSamplingPeriodMinutes> CallCenterStatisticsSamplingPeriodMinutes </statisticsSamplingPeriodMinutes> [0..1]
<defaultEnableGuardTimer> xs:boolean </defaultEnableGuardTimer> [0..1]
<defaultGuardTimerSeconds> CallCenterGuardTimerSeconds </defaultGuardTimerSeconds> [0..1]
<forceAgentUnavailableOnDNDActivation> xs:boolean </forceAgentUnavailableOnDNDActivation> [0..1]
<forceAgentUnavailableOnPersonalCalls> xs:boolean </forceAgentUnavailableOnPersonalCalls> [0..1]
<forceAgentUnavailableOnBouncedCallLimit> xs:boolean </forceAgentUnavailableOnBouncedCallLimit> [0..1]
<numberConsecutiveBouncedCallsToForceAgentUnavailable> CallCenterConsecutiveBouncedCallsToForceAgentUnavailable </numberConsecutiveBouncedCallsToForceAgentUnavailable> [0..1]
<forceAgentUnavailableOnNotReachable> xs:boolean </forceAgentUnavailableOnNotReachable> [0..1]
<defaultPlayRingWhenOfferCall> xs:boolean </defaultPlayRingWhenOfferCall> [0..1]
<uniformCallDistributionPolicyScope> CallCenterUniformCallDistributionPolicyScope </uniformCallDistributionPolicyScope> [0..1]
<callHandlingSamplingPeriodMinutes> CallHandlingSamplingPeriodMinutes </callHandlingSamplingPeriodMinutes> [0..1]
<callHandlingMinimumSamplingSize> CallHandlingMinimumSamplingSize </callHandlingMinimumSamplingSize> [0..1]
<playToneToAgentForEmergencyCall> xs:boolean </playToneToAgentForEmergencyCall> [0..1]
<emergencyCallCLIDPrefix> CallCenterEmergencyCallCLIDPrefix </emergencyCallCLIDPrefix> [0..1]
<thresholdCrossingNotificationEmailGuardTimerSeconds> CallCenterThresholdCrossingNotificationEmailGuardTimerSeconds </thresholdCrossingNotificationEmailGuardTimerSeconds> [0..1]
</...>
Schema Component Representation
<xs:complexType name="SystemCallCenterModifyRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="defaultFromAddress" type=" EmailAddress " minOccurs="0"/>
<xs:element name="statisticsSamplingPeriodMinutes" type=" CallCenterStatisticsSamplingPeriodMinutes " minOccurs="0"/>
<xs:element name="defaultEnableGuardTimer" type=" xs:boolean " minOccurs="0"/>
<xs:element name="defaultGuardTimerSeconds" type=" CallCenterGuardTimerSeconds " minOccurs="0"/>
<xs:element name="forceAgentUnavailableOnDNDActivation" type=" xs:boolean " minOccurs="0"/>
<xs:element name="forceAgentUnavailableOnPersonalCalls" type=" xs:boolean " minOccurs="0"/>
<xs:element name="forceAgentUnavailableOnBouncedCallLimit" type=" xs:boolean " minOccurs="0"/>
<xs:element name="numberConsecutiveBouncedCallsToForceAgentUnavailable" type=" CallCenterConsecutiveBouncedCallsToForceAgentUnavailable " minOccurs="0"/>
<xs:element name="forceAgentUnavailableOnNotReachable" type=" xs:boolean " minOccurs="0"/>
<xs:element name="defaultPlayRingWhenOfferCall" type=" xs:boolean " minOccurs="0"/>
<xs:element name="uniformCallDistributionPolicyScope" type=" CallCenterUniformCallDistributionPolicyScope " minOccurs="0"/>
<xs:element name="callHandlingSamplingPeriodMinutes" type=" CallHandlingSamplingPeriodMinutes " minOccurs="0"/>
<xs:element name="callHandlingMinimumSamplingSize" type=" CallHandlingMinimumSamplingSize " minOccurs="0"/>
<xs:element name="playToneToAgentForEmergencyCall" type=" xs:boolean " minOccurs="0"/>
<xs:element name="emergencyCallCLIDPrefix" type=" CallCenterEmergencyCallCLIDPrefix " minOccurs="0"/>
<xs:element name="thresholdCrossingNotificationEmailGuardTimerSeconds" type=" CallCenterThresholdCrossingNotificationEmailGuardTimerSeconds " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: UserCallCenterAddSupervisedAgentListRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name UserCallCenterAddSupervisedAgentListRequest
Abstract no
Documentation Assign agent(s) to a call center supervisor. The response is either a SuccessResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<supervisorUserId> UserId </supervisorUserId> [1]
<serviceUserId> UserId </serviceUserId> [1]
<agentUserId> UserId </agentUserId> [1..*]
</...>
Schema Component Representation
<xs:complexType name="UserCallCenterAddSupervisedAgentListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="supervisorUserId" type=" UserId "/>
<xs:element name="serviceUserId" type=" UserId "/>
<xs:element name="agentUserId" type=" UserId " minOccurs="1" maxOccurs="unbounded"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: UserCallCenterAgentDetailsGetRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name UserCallCenterAgentDetailsGetRequest
Abstract no
Documentation Request to get the detail information of a Call Center Agent. Administrator, supervisor and agent itself can send this command. The response is either UserCallCenterAgentDetailsGetResponse or ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<agentUserId> UserId </agentUserId> [1]
</...>
Schema Component Representation
<xs:complexType name="UserCallCenterAgentDetailsGetRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="agentUserId" type=" UserId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: UserCallCenterAgentDetailsGetResponse

Parent type: core:OCIDataResponse (derivation method: extension)
Sub-types: None
Name UserCallCenterAgentDetailsGetResponse
Abstract no
Documentation Response to the UserCallCenterAgentDetailsGetRequest. Contains the detail information for a Call Center Agent.
XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<isCallCenterBasicAssigned> xs:boolean </isCallCenterBasicAssigned> [1]
<isCallCenterStandardAssigned> xs:boolean </isCallCenterStandardAssigned> [1]
<isCallCenterPremiumAssigned> xs:boolean </isCallCenterPremiumAssigned> [1]
</...>
Schema Component Representation
<xs:complexType name="UserCallCenterAgentDetailsGetResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="isCallCenterBasicAssigned" type=" xs:boolean "/>
<xs:element name="isCallCenterStandardAssigned" type=" xs:boolean "/>
<xs:element name="isCallCenterPremiumAssigned" type=" xs:boolean "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: UserCallCenterAgentSignOutRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name UserCallCenterAgentSignOutRequest
Abstract no
Documentation This request signs-out a call center agent. Administrator, supervisor and agent itself can sign-out an agent. An empty OCI table in OCI-P response indicates success and the agent has been signed out. This sign-out command will fail if the agent is the last signed-in agent of any standard or premium call center to which she is currently joined. If the sign-out fails, the OCI-P response will contain a list of Call Centers for which the agent is the last signed-in agent. If this special logic is not needed, UserCallCenterModifyRequest19 can still be used to change the agents ACD state without checking if the agent is the last signed-in agent. The response is either a UserCallCenterAgentSignOutResponse or ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<agentUserId> UserId </agentUserId> [1]
</...>
Schema Component Representation
<xs:complexType name="UserCallCenterAgentSignOutRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="agentUserId" type=" UserId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: UserCallCenterAgentSignOutResponse

Parent type: core:OCIDataResponse (derivation method: extension)
Sub-types: None
Name UserCallCenterAgentSignOutResponse
Abstract no
Documentation Response to the UserCallCenterAgentSignOutRequest. It contains a list of call centers for which the agent is the last signed-in agent. Contains a table with column headings: "Service User Id" and "Call Center Name".
XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<callCenterTable> core:OCITable </callCenterTable> [1]
</...>
Schema Component Representation
<xs:complexType name="UserCallCenterAgentSignOutResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="callCenterTable" type=" core:OCITable "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: UserCallCenterCallDispositionCodeGetAvailableListRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name UserCallCenterCallDispositionCodeGetAvailableListRequest
Abstract no
Documentation Get the list of available Call Center Call Disposition Codes to be used by a client. The response is either UserCallCenterCallDispositionCodeGetAvailableListResponse or ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
</...>
Schema Component Representation
<xs:complexType name="UserCallCenterCallDispositionCodeGetAvailableListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: UserCallCenterCallDispositionCodeGetAvailableListResponse

Parent type: core:OCIDataResponse (derivation method: extension)
Sub-types: None
Name UserCallCenterCallDispositionCodeGetAvailableListResponse
Abstract no
Documentation Response to the UserCallCenterCallDispositionCodeGetAvailableListRequest. This list may include Group/Enterprise level codes in addition to the Call Center level codes, depending on the call center disposition codes settings. Only active codes are included in the list. Contains a table with column headings: "Code", "Description" and "Level". Level column can be any of the values in the data type CallDispositionCodeLevel.
XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<dispositionCodesTable> core:OCITable </dispositionCodesTable> [1]
</...>
Schema Component Representation
<xs:complexType name="UserCallCenterCallDispositionCodeGetAvailableListResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="dispositionCodesTable" type=" core:OCITable "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: UserCallCenterDeleteSupervisedAgentListRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name UserCallCenterDeleteSupervisedAgentListRequest
Abstract no
Documentation Delete agent(s) from a call center supervisor. The response is either a SuccessResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<supervisorUserId> UserId </supervisorUserId> [1]
<serviceUserId> UserId </serviceUserId> [1]
<agentUserId> UserId </agentUserId> [1..*]
</...>
Schema Component Representation
<xs:complexType name="UserCallCenterDeleteSupervisedAgentListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="supervisorUserId" type=" UserId "/>
<xs:element name="serviceUserId" type=" UserId "/>
<xs:element name="agentUserId" type=" UserId " minOccurs="1" maxOccurs="unbounded"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: UserCallCenterEnhancedReportingReportTemplateParamInfoGetRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name UserCallCenterEnhancedReportingReportTemplateParamInfoGetRequest
Abstract no
Documentation Request to get the input parameter info for a call center report template. The response is either a UserCallCenterEnhancedReportingReportTemplateParamInfoGetResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<reportTemplate> CallCenterReportTemplateKey </reportTemplate> [1]
</...>
Schema Component Representation
<xs:complexType name="UserCallCenterEnhancedReportingReportTemplateParamInfoGetRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="reportTemplate" type=" CallCenterReportTemplateKey "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: UserCallCenterEnhancedReportingReportTemplateParamInfoGetResponse

Parent type: core:OCIDataResponse (derivation method: extension)
Sub-types: None
Name UserCallCenterEnhancedReportingReportTemplateParamInfoGetResponse
Abstract no
Documentation Response to UserCallCenterEnhancedReportingReportTemplateParamInfoGetRequest.
XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<isRealtimeReport> xs:boolean </isRealtimeReport> [1]
<requireAgentParam> xs:boolean </requireAgentParam> [1]
<requireCallCenterParam> xs:boolean </requireCallCenterParam> [1]
<requireCallCenterDnisParam> xs:boolean </requireCallCenterDnisParam> [1]
<requireSamplingPeriodParam> xs:boolean </requireSamplingPeriodParam> [1]
<callCompletionThresholdParam> CallCenterReportInputParameterOption </callCompletionThresholdParam> [0..1]
<shortDurationThresholdParam> CallCenterReportInputParameterOption </shortDurationThresholdParam> [0..1]
<serviceLevelThresholdParam> CallCenterReportInputParameterOption </serviceLevelThresholdParam> [0..1]
<serviceLevelInclusionsParam> CallCenterReportInputParameterOption </serviceLevelInclusionsParam> [0..1]
<serviceLevelObjectiveThresholdParam> CallCenterReportInputParameterOption </serviceLevelObjectiveThresholdParam> [0..1]
<abandonedCallThresholdParam> CallCenterReportInputParameterOption </abandonedCallThresholdParam> [0..1]
<serviceLevelThresholdParamNumber> CallCenterReportServiceLevelInputParameterNumber </serviceLevelThresholdParamNumber> [0..1]
<abandonedCallThresholdParamNumber> CallCenterReportAbandonedCallInputParameterNumber </abandonedCallThresholdParamNumber> [0..1]
</...>
Schema Component Representation
<xs:complexType name="UserCallCenterEnhancedReportingReportTemplateParamInfoGetResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="isRealtimeReport" type=" xs:boolean "/>
<xs:element name="requireAgentParam" type=" xs:boolean "/>
<xs:element name="requireCallCenterParam" type=" xs:boolean "/>
<xs:element name="requireCallCenterDnisParam" type=" xs:boolean "/>
<xs:element name="requireSamplingPeriodParam" type=" xs:boolean "/>
<xs:element name="callCompletionThresholdParam" type=" CallCenterReportInputParameterOption " minOccurs="0"/>
<xs:element name="shortDurationThresholdParam" type=" CallCenterReportInputParameterOption " minOccurs="0"/>
<xs:element name="serviceLevelThresholdParam" type=" CallCenterReportInputParameterOption " minOccurs="0"/>
<xs:element name="serviceLevelInclusionsParam" type=" CallCenterReportInputParameterOption " minOccurs="0"/>
<xs:element name="serviceLevelObjectiveThresholdParam" type=" CallCenterReportInputParameterOption " minOccurs="0"/>
<xs:element name="abandonedCallThresholdParam" type=" CallCenterReportInputParameterOption " minOccurs="0"/>
<xs:element name="serviceLevelThresholdParamNumber" type=" CallCenterReportServiceLevelInputParameterNumber " minOccurs="0"/>
<xs:element name="abandonedCallThresholdParamNumber" type=" CallCenterReportAbandonedCallInputParameterNumber " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: UserCallCenterEnhancedReportingScheduledReportDeleteRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name UserCallCenterEnhancedReportingScheduledReportDeleteRequest
Abstract no
Documentation Request to delete a call center reporting scheduled report created by a supervisor. The response is either a SuccessResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<supervisorUserId> UserId </supervisorUserId> [1]
<name> CallCenterScheduledReportName </name> [1]
</...>
Schema Component Representation
<xs:complexType name="UserCallCenterEnhancedReportingScheduledReportDeleteRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="supervisorUserId" type=" UserId "/>
<xs:element name="name" type=" CallCenterScheduledReportName "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: UserCallCenterEnhancedReportingScheduledReportGetRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name UserCallCenterEnhancedReportingScheduledReportGetRequest
Abstract no
Documentation Request to get a call center reporting scheduled report created by supervisor. The response is either a UserCallCenterEnhancedReportingScheduledReportGetResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<supervisorUserId> UserId </supervisorUserId> [1]
<name> CallCenterScheduledReportName </name> [1]
</...>
Schema Component Representation
<xs:complexType name="UserCallCenterEnhancedReportingScheduledReportGetRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="supervisorUserId" type=" UserId "/>
<xs:element name="name" type=" CallCenterScheduledReportName "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: UserCallCenterEnhancedReportingScheduledReportGetResponse

Parent type: core:OCIDataResponse (derivation method: extension)
Sub-types: None
Name UserCallCenterEnhancedReportingScheduledReportGetResponse
Abstract no
Documentation Response to UserCallCenterEnhancedReportingScheduledReportGetRequest.
XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<description> CallCenterScheduledReportDescription </description> [0..1]
<reportTemplate> CallCenterReportTemplateKey </reportTemplate> [1]
<schedule> CallCenterReportSchedule </schedule> [1]
<samplingPeriod> CallCenterReportSamplingPeriod </samplingPeriod> [0..1]
<startDayOfWeek> DayOfWeek </startDayOfWeek> [0..1]
<reportTimeZone> TimeZone </reportTimeZone> [1]
<reportDateFormat> CallCenterReportDateFormat </reportDateFormat> [1]
<reportTimeFormat> CallCenterReportTimeFormat </reportTimeFormat> [1]
<reportInterval> CallCenterReportInterval </reportInterval> [1]
<reportFormat> CallCenterReportFileFormat </reportFormat> [1]
Start Choice [0..1]
<callCenter> CallCenterScheduledReportCallCenterSelection </callCenter> [1]
End Choice
<callCompletionThresholdSeconds> CallCenterReportThresholdSeconds </callCompletionThresholdSeconds> [0..1]
<shortDurationThresholdSeconds> CallCenterReportThresholdSeconds </shortDurationThresholdSeconds> [0..1]
<serviceLevelThresholdSeconds> CallCenterReportThresholdSeconds </serviceLevelThresholdSeconds> [0..5]
<serviceLevelInclusions> CallCenterScheduledReportServiceLevelInclusions </serviceLevelInclusions> [0..1]
<serviceLevelObjectivePercentage> CallCenterReportServiceLevelObjective </serviceLevelObjectivePercentage> [0..1]
<abandonedCallThresholdSeconds> CallCenterReportThresholdSeconds </abandonedCallThresholdSeconds> [0..4]
<emailAddress> EmailAddress </emailAddress> [1..9]
</...>
Schema Component Representation
<xs:complexType name="UserCallCenterEnhancedReportingScheduledReportGetResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="description" type=" CallCenterScheduledReportDescription " minOccurs="0"/>
<xs:element name="reportTemplate" type=" CallCenterReportTemplateKey "/>
<xs:element name="schedule" type=" CallCenterReportSchedule "/>
<xs:element name="samplingPeriod" type=" CallCenterReportSamplingPeriod " minOccurs="0"/>
<xs:element name="startDayOfWeek" type=" DayOfWeek " minOccurs="0"/>
<xs:element name="reportTimeZone" type=" TimeZone "/>
<xs:element name="reportDateFormat" type=" CallCenterReportDateFormat "/>
<xs:element name="reportTimeFormat" type=" CallCenterReportTimeFormat "/>
<xs:element name="reportInterval" type=" CallCenterReportInterval "/>
<xs:element name="reportFormat" type=" CallCenterReportFileFormat "/>
<xs:element name="agent" type=" CallCenterScheduledReportAgentSelectionRead " minOccurs="0"/>
<xs:choice minOccurs="0">
<xs:element name="callCenter" type=" CallCenterScheduledReportCallCenterSelection "/>
<xs:element name="dnis" type=" CallCenterScheduledReportDNISSelection "/>
</xs:choice>
<xs:element name="callCompletionThresholdSeconds" type=" CallCenterReportThresholdSeconds " minOccurs="0"/>
<xs:element name="shortDurationThresholdSeconds" type=" CallCenterReportThresholdSeconds " minOccurs="0"/>
<xs:element name="serviceLevelThresholdSeconds" type=" CallCenterReportThresholdSeconds " minOccurs="0" maxOccurs="5"/>
<xs:element name="serviceLevelInclusions" type=" CallCenterScheduledReportServiceLevelInclusions " minOccurs="0"/>
<xs:element name="serviceLevelObjectivePercentage" type=" CallCenterReportServiceLevelObjective " minOccurs="0"/>
<xs:element name="abandonedCallThresholdSeconds" type=" CallCenterReportThresholdSeconds " minOccurs="0" maxOccurs="4"/>
<xs:element name="emailAddress" type=" EmailAddress " minOccurs="1" maxOccurs="9"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: UserCallCenterEnhancedReportingScheduledReportModifyRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name UserCallCenterEnhancedReportingScheduledReportModifyRequest
Abstract no
Documentation Request to modify a call center reporting scheduled report created by a supervisor. The response is either a SuccessResponse or an ErrorResponse. The startDate element is adjusted to the first occurrence of the recurrent schedule that comes at or after startDate.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<supervisorUserId> UserId </supervisorUserId> [1]
<name> CallCenterScheduledReportName </name> [1]
<newName> CallCenterScheduledReportName </newName> [0..1]
<description> CallCenterScheduledReportDescription </description> [0..1]
<schedule> CallCenterReportSchedule </schedule> [0..1]
<samplingPeriod> CallCenterReportSamplingPeriod </samplingPeriod> [0..1]
<startDayOfWeek> DayOfWeek </startDayOfWeek> [0..1]
<reportTimeZone> TimeZone </reportTimeZone> [0..1]
<reportDateFormat> CallCenterReportDateFormat </reportDateFormat> [0..1]
<reportTimeFormat> CallCenterReportTimeFormat </reportTimeFormat> [0..1]
<reportInterval> CallCenterReportInterval </reportInterval> [0..1]
<reportFormat> CallCenterReportFileFormat </reportFormat> [0..1]
Start Choice [0..1]
<callCenter> CallCenterScheduledReportCallCenterSelection </callCenter> [1]
End Choice
<callCompletionThresholdSeconds> CallCenterReportThresholdSeconds </callCompletionThresholdSeconds> [0..1]
<shortDurationThresholdSeconds> CallCenterReportThresholdSeconds </shortDurationThresholdSeconds> [0..1]
<serviceLevelThresholdSeconds> CallCenterReportServiceLevelThresholdReplacementList </serviceLevelThresholdSeconds> [0..1]
<serviceLevelInclusions> CallCenterScheduledReportServiceLevelInclusionsModify </serviceLevelInclusions> [0..1]
<serviceLevelObjectivePercentage> CallCenterReportServiceLevelObjective </serviceLevelObjectivePercentage> [0..1]
<abandonedCallThresholdSeconds> CallCenterReportAbandonedCallThresholdReplacementList </abandonedCallThresholdSeconds> [0..1]
<emailAddress> CallCenterReportReplacementEmailList </emailAddress> [0..1]
</...>
Schema Component Representation
<xs:complexType name="UserCallCenterEnhancedReportingScheduledReportModifyRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="supervisorUserId" type=" UserId "/>
<xs:element name="name" type=" CallCenterScheduledReportName "/>
<xs:element name="newName" type=" CallCenterScheduledReportName " minOccurs="0"/>
<xs:element name="description" type=" CallCenterScheduledReportDescription " minOccurs="0" nillable="true"/>
<xs:element name="schedule" type=" CallCenterReportSchedule " minOccurs="0"/>
<xs:element name="samplingPeriod" type=" CallCenterReportSamplingPeriod " minOccurs="0"/>
<xs:element name="startDayOfWeek" type=" DayOfWeek " minOccurs="0"/>
<xs:element name="reportTimeZone" type=" TimeZone " minOccurs="0"/>
<xs:element name="reportDateFormat" type=" CallCenterReportDateFormat " minOccurs="0"/>
<xs:element name="reportTimeFormat" type=" CallCenterReportTimeFormat " minOccurs="0"/>
<xs:element name="reportInterval" type=" CallCenterReportInterval " minOccurs="0"/>
<xs:element name="reportFormat" type=" CallCenterReportFileFormat " minOccurs="0"/>
<xs:element name="agent" type=" CallCenterScheduledReportAgentSelection " minOccurs="0"/>
<xs:choice minOccurs="0">
<xs:element name="callCenter" type=" CallCenterScheduledReportCallCenterSelection "/>
<xs:element name="dnis" type=" CallCenterScheduledReportDNISSelection "/>
</xs:choice>
<xs:element name="callCompletionThresholdSeconds" type=" CallCenterReportThresholdSeconds " minOccurs="0"/>
<xs:element name="shortDurationThresholdSeconds" type=" CallCenterReportThresholdSeconds " minOccurs="0"/>
<xs:element name="serviceLevelThresholdSeconds" type=" CallCenterReportServiceLevelThresholdReplacementList " minOccurs="0"/>
<xs:element name="serviceLevelInclusions" type=" CallCenterScheduledReportServiceLevelInclusionsModify " minOccurs="0"/>
<xs:element name="serviceLevelObjectivePercentage" type=" CallCenterReportServiceLevelObjective " minOccurs="0" nillable="true"/>
<xs:element name="abandonedCallThresholdSeconds" type=" CallCenterReportAbandonedCallThresholdReplacementList " minOccurs="0"/>
<xs:element name="emailAddress" type=" CallCenterReportReplacementEmailList " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: UserCallCenterGetAgentSupervisorListRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name UserCallCenterGetAgentSupervisorListRequest
Abstract no
Documentation Get a list of supervisors for an agent on a given call center. The response is either a UserCallCenterGetAgentSupervisorListResponse or an ErrorResponse.
Application Data <asDataModeSupported>
true
</asDataModeSupported>
<hssDataModeSupported>
false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<agentUserId> UserId </agentUserId> [1]
<serviceUserId> UserId </serviceUserId> [1]
</...>
Schema Component Representation
<xs:complexType name="UserCallCenterGetAgentSupervisorListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="agentUserId" type=" UserId "/>
<xs:element name="serviceUserId" type=" UserId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: UserCallCenterGetAgentSupervisorListResponse

Parent type: core:OCIDataResponse (derivation method: extension)
Sub-types: None
Name UserCallCenterGetAgentSupervisorListResponse
Abstract no
Documentation Response to the UserCallCenterGetAgentSupervisorListRequest. Contains a table with column headings: "User Id", "Last Name", "First Name", "Hiragana Last Name", "Hiragana First Name", "Phone Number", "Extension", "Department", "Email Address", "IMP Id", "Location Code".
Application Data <asDataModeSupported>
true
</asDataModeSupported>
<hssDataModeSupported>
false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<supervisorTable> core:OCITable </supervisorTable> [1]
</...>
Schema Component Representation
<xs:complexType name="UserCallCenterGetAgentSupervisorListResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="supervisorTable" type=" core:OCITable "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: UserCallCenterGetAvailableCallCenterListRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name UserCallCenterGetAvailableCallCenterListRequest
Abstract no
Documentation This request gets a list of all call centers which the user can be assigned to as an agent. Some of the call centers may already have the user as an agent. It is the clients responsibility to discard the call centers that the user is already an agent of. The response is either a UserCallCenterGetAvailableCallCenterListResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<userId> UserId </userId> [1]
</...>
Schema Component Representation
<xs:complexType name="UserCallCenterGetAvailableCallCenterListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="userId" type=" UserId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: UserCallCenterGetAvailableCallCenterListResponse

Parent type: core:OCIDataResponse (derivation method: extension)
Sub-types: None
Name UserCallCenterGetAvailableCallCenterListResponse
Abstract no
Documentation Response to the UserCallCenterGetAvailableCallCenterListRequest. Contains a table with column heading: "Service User Id".
XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<callCenterTable> core:OCITable </callCenterTable> [1]
</...>
Schema Component Representation
<xs:complexType name="UserCallCenterGetAvailableCallCenterListResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="callCenterTable" type=" core:OCITable "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: UserCallCenterGetAvailableDNISListRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name UserCallCenterGetAvailableDNISListRequest
Abstract no
Documentation Request a list of available DNIS for agent to select. The response is either UserCallCenterGetAvailableDNISListResponse or ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<agentUserId> UserId </agentUserId> [1]
</...>
Schema Component Representation
<xs:complexType name="UserCallCenterGetAvailableDNISListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="agentUserId" type=" UserId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: UserCallCenterGetAvailableDNISListResponse

Parent type: core:OCIDataResponse (derivation method: extension)
Sub-types: None
Name UserCallCenterGetAvailableDNISListResponse
Abstract no
Documentation Response to UserCallCenterGetAvailableDNISListRequest. Contains a list of available DNIS for agent to select.
XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<availableDNIS> DNISKey </availableDNIS> [0..*]
</...>
Schema Component Representation
<xs:complexType name="UserCallCenterGetAvailableDNISListResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="availableDNIS" type=" DNISKey " minOccurs="0" maxOccurs="unbounded"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: UserCallCenterGetRequest19

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name UserCallCenterGetRequest19
Abstract no
Documentation Get the user's call center settings and the list of call centers the specified user belongs to. The response is either a UserCallCenterGetResponse19 or an ErrorResponse.
Application Data <asDataModeSupported>
true
</asDataModeSupported>
<hssDataModeSupported>
false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<userId> UserId </userId> [1]
</...>
Schema Component Representation
<xs:complexType name="UserCallCenterGetRequest19">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="userId" type=" UserId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: UserCallCenterGetResponse19

Parent type: core:OCIDataResponse (derivation method: extension)
Sub-types: None
Name UserCallCenterGetResponse19
Abstract no
Documentation Response to the UserCallCenterGetRequest19. Contains the user's call center settings. Indicates whether the agent is current available (logged in) to each call center in the list. Contains a table with column headings: "Service User Id", "Phone Number", "Extension", "Available", "Logoff Allowed", "Type", "Priority","Routing Policy" and "Skill Level". The valid "Routing Type" values are "Priority Based" and "Skill Based". This column is only populated for Premium Call Centers. The valid "Skill Level" values are of from 1-20. This column is only populated for Premium Skill Based Call Centers.
Application Data <asDataModeSupported>
true
</asDataModeSupported>
<hssDataModeSupported>
false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<agentACDState> AgentACDState </agentACDState> [0..1]
<agentThresholdProfileName> CallCenterAgentThresholdProfileName </agentThresholdProfileName> [0..1]
<agentUnavailableCode> CallCenterAgentUnavailableCode </agentUnavailableCode> [0..1]
<useDefaultGuardTimer> xs:boolean </useDefaultGuardTimer> [1]
<enableGuardTimer> xs:boolean </enableGuardTimer> [1]
<guardTimerSeconds> CallCenterGuardTimerSeconds </guardTimerSeconds> [1]
<useSystemDefaultUnavailableSettings> xs:boolean </useSystemDefaultUnavailableSettings> [0..1]
<forceAgentUnavailableOnDNDActivation> xs:boolean </forceAgentUnavailableOnDNDActivation> [0..1]
<forceAgentUnavailableOnPersonalCalls> xs:boolean </forceAgentUnavailableOnPersonalCalls> [0..1]
<forceAgentUnavailableOnBouncedCallLimit> xs:boolean </forceAgentUnavailableOnBouncedCallLimit> [0..1]
<numberConsecutiveBouncedCallsToForceAgentUnavailable> CallCenterConsecutiveBouncedCallsToForceAgentUnavailable </numberConsecutiveBouncedCallsToForceAgentUnavailable> [0..1]
<forceAgentUnavailableOnNotReachable> xs:boolean </forceAgentUnavailableOnNotReachable> [0..1]
<makeOutgoingCallsAsCallCenter> xs:boolean </makeOutgoingCallsAsCallCenter> [0..1]
<outgoingCallDNIS> DNISKey </outgoingCallDNIS> [0..1]
<callCenterTable> core:OCITable </callCenterTable> [1]
</...>
Schema Component Representation
<xs:complexType name="UserCallCenterGetResponse19">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="agentACDState" type=" AgentACDState " minOccurs="0"/>
<xs:element name="agentThresholdProfileName" type=" CallCenterAgentThresholdProfileName " minOccurs="0"/>
<xs:element name="agentUnavailableCode" type=" CallCenterAgentUnavailableCode " minOccurs="0"/>
<xs:element name="useDefaultGuardTimer" type=" xs:boolean "/>
<xs:element name="enableGuardTimer" type=" xs:boolean "/>
<xs:element name="guardTimerSeconds" type=" CallCenterGuardTimerSeconds "/>
<xs:element name="useSystemDefaultUnavailableSettings" type=" xs:boolean " minOccurs="0"/>
<xs:element name="forceAgentUnavailableOnDNDActivation" type=" xs:boolean " minOccurs="0"/>
<xs:element name="forceAgentUnavailableOnPersonalCalls" type=" xs:boolean " minOccurs="0"/>
<xs:element name="forceAgentUnavailableOnBouncedCallLimit" type=" xs:boolean " minOccurs="0"/>
<xs:element name="numberConsecutiveBouncedCallsToForceAgentUnavailable" type=" CallCenterConsecutiveBouncedCallsToForceAgentUnavailable " minOccurs="0"/>
<xs:element name="forceAgentUnavailableOnNotReachable" type=" xs:boolean " minOccurs="0"/>
<xs:element name="makeOutgoingCallsAsCallCenter" type=" xs:boolean " minOccurs="0"/>
<xs:element name="outgoingCallDNIS" type=" DNISKey " minOccurs="0"/>
<xs:element name="callCenterTable" type=" core:OCITable "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: UserCallCenterGetSupervisedAgentListRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name UserCallCenterGetSupervisedAgentListRequest
Abstract no
Documentation Get a list of agents supervised by a supervisor on a given call center. The response is either a UserCallCenterGetSupervisedAgentListResponse or an ErrorResponse. The search can be done using multiple criterias. If the searchCriteriaModeOr is present, any result matching any one criteria is included in the results. Otherwise, only results matching all the search criterias are included in the results. If no search criteria is specified, all results are returned. In all cases, if a responseSizeLimit is specified and the number of matching results is more than this limit, then an ErrorResponse is returned. Specifying searchCriteriaModeOr without any search criteria results in an ErrorResponse.
Application Data <asDataModeSupported>
true
</asDataModeSupported>
<hssDataModeSupported>
false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<supervisorUserId> UserId </supervisorUserId> [1]
<serviceUserId> UserId </serviceUserId> [1]
<responseSizeLimit> ResponseSizeLimit </responseSizeLimit> [0..1]
<searchCriteriaModeOr> true </searchCriteriaModeOr> [0..1]
<searchCriteriaUserLastName> SearchCriteriaUserLastName </searchCriteriaUserLastName> [0..*]
<searchCriteriaUserFirstName> SearchCriteriaUserFirstName </searchCriteriaUserFirstName> [0..*]
<searchCriteriaDn> SearchCriteriaDn </searchCriteriaDn> [0..*]
<searchCriteriaExtension> SearchCriteriaExtension </searchCriteriaExtension> [0..*]
<searchCriteriaUserId> SearchCriteriaUserId </searchCriteriaUserId> [0..*]
<searchCriteriaExactUserDepartment> SearchCriteriaExactUserDepartment </searchCriteriaExactUserDepartment> [0..1]
<searchCriteriaImpId> SearchCriteriaImpId </searchCriteriaImpId> [0..*]
</...>
Schema Component Representation
<xs:complexType name="UserCallCenterGetSupervisedAgentListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="supervisorUserId" type=" UserId "/>
<xs:element name="serviceUserId" type=" UserId "/>
<xs:element name="responseSizeLimit" type=" ResponseSizeLimit " minOccurs="0"/>
<xs:element name="searchCriteriaModeOr" type=" xs:boolean " fixed="true" minOccurs="0"/>
<xs:element name="searchCriteriaUserLastName" type=" SearchCriteriaUserLastName " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="searchCriteriaUserFirstName" type=" SearchCriteriaUserFirstName " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="searchCriteriaDn" type=" SearchCriteriaDn " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="searchCriteriaExtension" type=" SearchCriteriaExtension " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="searchCriteriaUserId" type=" SearchCriteriaUserId " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="searchCriteriaExactUserDepartment" type=" SearchCriteriaExactUserDepartment " minOccurs="0"/>
<xs:element name="searchCriteriaImpId" type=" SearchCriteriaImpId " minOccurs="0" maxOccurs="unbounded"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: UserCallCenterGetSupervisedAgentListResponse

Parent type: core:OCIDataResponse (derivation method: extension)
Sub-types: None
Name UserCallCenterGetSupervisedAgentListResponse
Abstract no
Documentation Response to the UserCallCenterGetSupervisedAgentListRequest. Contains a table with column headings: "User Id", "Last Name", "First Name", "Hiragana Last Name", "Hiragana First Name", "Phone Number", "Extension", "Department", "Email Address", "IMP Id", "Location Code".
Application Data <asDataModeSupported>
true
</asDataModeSupported>
<hssDataModeSupported>
false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<agentUserTable> core:OCITable </agentUserTable> [1]
</...>
Schema Component Representation
<xs:complexType name="UserCallCenterGetSupervisedAgentListResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="agentUserTable" type=" core:OCITable "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: UserCallCenterGetSupervisorCallCenterListRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name UserCallCenterGetSupervisorCallCenterListRequest
Abstract no
Documentation Get a list of call centers the user is assigned to as a supervisor. The response is either a UserCallCenterGetSupervisorCallCenterListResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<supervisorUserId> UserId </supervisorUserId> [1]
</...>
Schema Component Representation
<xs:complexType name="UserCallCenterGetSupervisorCallCenterListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="supervisorUserId" type=" UserId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: UserCallCenterGetSupervisorCallCenterListResponse

Parent type: core:OCIDataResponse (derivation method: extension)
Sub-types: None
Name UserCallCenterGetSupervisorCallCenterListResponse
Abstract no
Documentation Response to the UserCallCenterGetSupervisorCallCenterListRequest. Contains a table with column headings: "Service User Id", "Phone Number", "Extension", "Type" and "Priority".
XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<callCenterTable> core:OCITable </callCenterTable> [1]
</...>
Schema Component Representation
<xs:complexType name="UserCallCenterGetSupervisorCallCenterListResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="callCenterTable" type=" core:OCITable "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: UserCallCenterModifyCallCenterListRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name UserCallCenterModifyCallCenterListRequest
Abstract no
Documentation Request to modify the call center list for an agent. The response is either SuccessResponse or ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<agentUserId> UserId </agentUserId> [1]
<serviceUserIdList> ReplacementUserIdList </serviceUserIdList> [0..1]
</...>
Schema Component Representation
<xs:complexType name="UserCallCenterModifyCallCenterListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="agentUserId" type=" UserId "/>
<xs:element name="serviceUserIdList" type=" ReplacementUserIdList " nillable="true" minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: UserCallCenterModifyRequest19

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name UserCallCenterModifyRequest19
Abstract no
Documentation Modifies the agents call center settings and the availability for an agent in one or more Call Centers. Contains a list specifying the desired availability status of one or more call centers. A default unavailable code will be used if the parameter agentUnavailableCode is not active, included or is invalid. Changing the agentACDState from unavailable to any other state will automatically clear the unavailable code. The response is either a SuccessResponse or an ErrorResponse.
Application Data <asDataModeSupported>
true
</asDataModeSupported>
<hssDataModeSupported>
false
</hssDataModeSupported>
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<userId> UserId </userId> [1]
<agentACDState> AgentACDState </agentACDState> [0..1]
<agentThresholdProfileName> CallCenterAgentThresholdProfileName </agentThresholdProfileName> [0..1]
<agentUnavailableCode> CallCenterAgentUnavailableCode </agentUnavailableCode> [0..1]
<useDefaultGuardTimer> xs:boolean </useDefaultGuardTimer> [0..1]
<enableGuardTimer> xs:boolean </enableGuardTimer> [0..1]
<guardTimerSeconds> CallCenterGuardTimerSeconds </guardTimerSeconds> [0..1]
<useSystemDefaultUnavailableSettings> xs:boolean </useSystemDefaultUnavailableSettings> [0..1]
<forceAgentUnavailableOnDNDActivation> xs:boolean </forceAgentUnavailableOnDNDActivation> [0..1]
<forceAgentUnavailableOnPersonalCalls> xs:boolean </forceAgentUnavailableOnPersonalCalls> [0..1]
<forceAgentUnavailableOnBouncedCallLimit> xs:boolean </forceAgentUnavailableOnBouncedCallLimit> [0..1]
<numberConsecutiveBouncedCallsToForceAgentUnavailable> CallCenterConsecutiveBouncedCallsToForceAgentUnavailable </numberConsecutiveBouncedCallsToForceAgentUnavailable> [0..1]
<forceAgentUnavailableOnNotReachable> xs:boolean </forceAgentUnavailableOnNotReachable> [0..1]
<makeOutgoingCallsAsCallCenter> xs:boolean </makeOutgoingCallsAsCallCenter> [0..1]
<outgoingCallDNIS> DNISKey </outgoingCallDNIS> [0..1]
<callCenterAgentSettings> CallCenterAgentSettings </callCenterAgentSettings> [0..*]
</...>
Schema Component Representation
<xs:complexType name="UserCallCenterModifyRequest19">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="userId" type=" UserId "/>
<xs:element name="agentACDState" type=" AgentACDState " minOccurs="0"/>
<xs:element name="agentThresholdProfileName" type=" CallCenterAgentThresholdProfileName " minOccurs="0"/>
<xs:element name="agentUnavailableCode" type=" CallCenterAgentUnavailableCode " nillable="true" minOccurs="0"/>
<xs:element name="useDefaultGuardTimer" type=" xs:boolean " minOccurs="0"/>
<xs:element name="enableGuardTimer" type=" xs:boolean " minOccurs="0"/>
<xs:element name="guardTimerSeconds" type=" CallCenterGuardTimerSeconds " minOccurs="0"/>
<xs:element name="useSystemDefaultUnavailableSettings" type=" xs:boolean " minOccurs="0"/>
<xs:element name="forceAgentUnavailableOnDNDActivation" type=" xs:boolean " minOccurs="0"/>
<xs:element name="forceAgentUnavailableOnPersonalCalls" type=" xs:boolean " minOccurs="0"/>
<xs:element name="forceAgentUnavailableOnBouncedCallLimit" type=" xs:boolean " minOccurs="0"/>
<xs:element name="numberConsecutiveBouncedCallsToForceAgentUnavailable" type=" CallCenterConsecutiveBouncedCallsToForceAgentUnavailable " minOccurs="0"/>
<xs:element name="forceAgentUnavailableOnNotReachable" type=" xs:boolean " minOccurs="0"/>
<xs:element name="makeOutgoingCallsAsCallCenter" type=" xs:boolean " minOccurs="0"/>
<xs:element name="outgoingCallDNIS" type=" DNISKey " minOccurs="0" nillable="true"/>
<xs:element name="callCenterAgentSettings" type=" CallCenterAgentSettings " minOccurs="0" maxOccurs="unbounded"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Complex Type: UserCallCenterModifySupervisedAgentListRequest

Parent type: core:OCIRequest (derivation method: extension)
Sub-types: None
Name UserCallCenterModifySupervisedAgentListRequest
Abstract no
Documentation Modifies a list of users to be supervised by a supervisor on a call center. The response is either a SuccessResponse or an ErrorResponse.
XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<supervisorUserId> UserId </supervisorUserId> [1]
<serviceUserId> UserId </serviceUserId> [1]
<agentUserIdList> ReplacementUserIdList </agentUserIdList> [0..1]
</...>
Schema Component Representation
<xs:complexType name="UserCallCenterModifySupervisedAgentListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="supervisorUserId" type=" UserId "/>
<xs:element name="serviceUserId" type=" UserId "/>
<xs:element name="agentUserIdList" type=" ReplacementUserIdList " nillable="true" minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

Simple Type: AgentACDState

Parent type: xs:token (derivation method: restriction)
Sub-types: None
Name AgentACDState
Content
  • Base XSD Type: token
  • value comes from list: {'Sign-In'|'Sign-Out'|'Available'|'Unavailable'|'Wrap-Up'}
Documentation Agent Automatic Call Distribution (ACD) State.
Schema Component Representation
<xs:simpleType name="AgentACDState">
<xs:restriction base=" xs:token ">
<xs:enumeration value="Sign-In"/>
<xs:enumeration value="Sign-Out"/>
<xs:enumeration value="Available"/>
<xs:enumeration value="Unavailable"/>
<xs:enumeration value="Wrap-Up"/>
</xs:restriction>
</xs:simpleType>
top

Simple Type: AlertCallCenterCallOnHoldSeconds

Parent type: xs:int (derivation method: restriction)
Sub-types: None
Name AlertCallCenterCallOnHoldSeconds
Content
  • Base XSD Type: int
  • 30 <= value <= 600
Documentation Timer to alert CallCenter calls on hold
Schema Component Representation
<xs:simpleType name="AlertCallCenterCallOnHoldSeconds">
<xs:restriction base=" xs:int ">
<xs:minInclusive value="30"/>
<xs:maxInclusive value="600"/>
</xs:restriction>
</xs:simpleType>
top

Simple Type: BounceCallCenterCallOnHoldSeconds

Parent type: xs:int (derivation method: restriction)
Sub-types: None
Name BounceCallCenterCallOnHoldSeconds
Content
  • Base XSD Type: int
  • 30 <= value <= 600
Documentation Timer to bounce CallCenter calls on hold
Schema Component Representation
<xs:simpleType name="BounceCallCenterCallOnHoldSeconds">
<xs:restriction base=" xs:int ">
<xs:minInclusive value="30"/>
<xs:maxInclusive value="600"/>
</xs:restriction>
</xs:simpleType>
top

Simple Type: CallCenterAgentThresholdAverageBusyInTimeSeconds

Parent type: xs:int (derivation method: restriction)
Sub-types: None
Name CallCenterAgentThresholdAverageBusyInTimeSeconds
Content
  • Base XSD Type: int
  • 1 <= value <= 86400
Documentation Call Center Agent Threshold for Average Busy In time.
Schema Component Representation
<xs:simpleType name="CallCenterAgentThresholdAverageBusyInTimeSeconds">
<xs:restriction base=" xs:int ">
<xs:minInclusive value="1"/>
<xs:maxInclusive value="86400"/>
</xs:restriction>
</xs:simpleType>
top

Simple Type: CallCenterAgentThresholdAverageBusyOutTimeSeconds

Parent type: xs:int (derivation method: restriction)
Sub-types: None
Name CallCenterAgentThresholdAverageBusyOutTimeSeconds
Content
  • Base XSD Type: int
  • 1 <= value <= 86400
Documentation Call Center Agent Threshold for Average Busy Out time.
Schema Component Representation
<xs:simpleType name="CallCenterAgentThresholdAverageBusyOutTimeSeconds">
<xs:restriction base=" xs:int ">
<xs:minInclusive value="1"/>
<xs:maxInclusive value="86400"/>
</xs:restriction>
</xs:simpleType>
top

Simple Type: CallCenterAgentThresholdAverageWrapUpTimeSeconds

Parent type: xs:int (derivation method: restriction)
Sub-types: None
Name CallCenterAgentThresholdAverageWrapUpTimeSeconds
Content
  • Base XSD Type: int
  • 1 <= value <= 86400
Documentation Call Center Agent Threshold for Average Wrap-Up time.
Schema Component Representation
<xs:simpleType name="CallCenterAgentThresholdAverageWrapUpTimeSeconds">
<xs:restriction base=" xs:int ">
<xs:minInclusive value="1"/>
<xs:maxInclusive value="86400"/>
</xs:restriction>
</xs:simpleType>
top

Simple Type: CallCenterAgentThresholdCurrentAgentStateUnavailableTimeSeconds

Parent type: xs:int (derivation method: restriction)
Sub-types: None
Name CallCenterAgentThresholdCurrentAgentStateUnavailableTimeSeconds
Content
  • Base XSD Type: int
  • 1 <= value <= 86400
Documentation Call Center Agent Threshold for Current Agent State Unavailable time.
Schema Component Representation
<xs:simpleType name="CallCenterAgentThresholdCurrentAgentStateUnavailableTimeSeconds">
<xs:restriction base=" xs:int ">
<xs:minInclusive value="1"/>
<xs:maxInclusive value="86400"/>
</xs:restriction>
</xs:simpleType>
top

Simple Type: CallCenterAgentThresholdCurrentCallStateIdleTimeSeconds

Parent type: xs:int (derivation method: restriction)
Sub-types: None
Name CallCenterAgentThresholdCurrentCallStateIdleTimeSeconds
Content
  • Base XSD Type: int
  • 1 <= value <= 86400
Documentation Call Center Agent Threshold for Current Call State Idle time.
Schema Component Representation
<xs:simpleType name="CallCenterAgentThresholdCurrentCallStateIdleTimeSeconds">
<xs:restriction base=" xs:int ">
<xs:minInclusive value="1"/>
<xs:maxInclusive value="86400"/>
</xs:restriction>
</xs:simpleType>
top

Simple Type: CallCenterAgentThresholdCurrentCallStateOnCallTimeSeconds

Parent type: xs:int (derivation method: restriction)
Sub-types: None
Name CallCenterAgentThresholdCurrentCallStateOnCallTimeSeconds
Content
  • Base XSD Type: int
  • 1 <= value <= 86400
Documentation Call Center Agent Threshold for Current Call State On-Call time.
Schema Component Representation
<xs:simpleType name="CallCenterAgentThresholdCurrentCallStateOnCallTimeSeconds">
<xs:restriction base=" xs:int ">
<xs:minInclusive value="1"/>
<xs:maxInclusive value="86400"/>
</xs:restriction>
</xs:simpleType>
top

Simple Type: CallCenterAgentThresholdProfileDescription

Parent type: xs:token (derivation method: restriction)
Sub-types: None
Name CallCenterAgentThresholdProfileDescription
Content
  • Base XSD Type: token
  • length >= 1
Documentation Call Center Agent Threshold Profile description.
Schema Component Representation
<xs:simpleType name="CallCenterAgentThresholdProfileDescription">
<xs:restriction base=" xs:token ">
<xs:minLength value="1"/>
<xs:maxLength value="80"/>
</xs:restriction>
</xs:simpleType>
top

Simple Type: CallCenterAgentUnavailableCodeDescription

Parent type: xs:token (derivation method: restriction)
Sub-types: None
Name CallCenterAgentUnavailableCodeDescription
Content
  • Base XSD Type: token
  • length >= 1
Documentation Call Center Agent Unavailable Code Description.
Schema Component Representation
<xs:simpleType name="CallCenterAgentUnavailableCodeDescription">
<xs:restriction base=" xs:token ">
<xs:minLength value="1"/>
<xs:maxLength value="40"/>
</xs:restriction>
</xs:simpleType>
top

Simple Type: CallCenterAnnouncementSelection

Parent type: xs:token (derivation method: restriction)
Sub-types: None
Name CallCenterAnnouncementSelection
Content
  • Base XSD Type: token
  • value comes from list: {'System'|'Custom'}
Documentation Call Center Announcement Selection.
Schema Component Representation
<xs:simpleType name="CallCenterAnnouncementSelection">
<xs:restriction base=" xs:token ">
<xs:enumeration value="System"/>
<xs:enumeration value="Custom"/>
</xs:restriction>
</xs:simpleType>
top

Simple Type: CallCenterComfortMessageBypassThresholdSeconds

Parent type: xs:int (derivation method: restriction)
Sub-types: None
Name CallCenterComfortMessageBypassThresholdSeconds
Content
  • Base XSD Type: int
  • 1 <= value <= 120
Documentation Call center comfort message bypass threshold. This is the maximum estimated wait time to allow bypassing the comfort message.
Schema Component Representation
<xs:simpleType name="CallCenterComfortMessageBypassThresholdSeconds">
<xs:restriction base=" xs:int ">
<xs:minInclusive value="1"/>
<xs:maxInclusive value="120"/>
</xs:restriction>
</xs:simpleType>
top

Simple Type: CallCenterConsecutiveBouncedCallsToForceAgentUnavailable

Parent type: xs:int (derivation method: restriction)
Sub-types: None
Name CallCenterConsecutiveBouncedCallsToForceAgentUnavailable
Content
  • Base XSD Type: int
  • 1 <= value <= 5
Documentation Call center maximum number of consecutive bounced calls allowed before forcing agent to become unavailable.
Schema Component Representation
<xs:simpleType name="CallCenterConsecutiveBouncedCallsToForceAgentUnavailable">
<xs:restriction base=" xs:int ">
<xs:minInclusive value="1"/>
<xs:maxInclusive value="5"/>
</xs:restriction>
</xs:simpleType>
top

Simple Type: CallCenterDaysAfterScheduledReportCompletion

Parent type: xs:int (derivation method: restriction)
Sub-types: None
Name CallCenterDaysAfterScheduledReportCompletion
Content
  • Base XSD Type: int
  • 1 <= value <= 366
Documentation The number of days after a scheduled report is completed.
Schema Component Representation
<xs:simpleType name="CallCenterDaysAfterScheduledReportCompletion">
<xs:restriction base=" xs:int ">
<xs:minInclusive value="1"/>
<xs:maxInclusive value="366"/>
</xs:restriction>
</xs:simpleType>
top

Simple Type: CallCenterEmergencyCallCLIDPrefix

Parent type: xs:token (derivation method: restriction)
Sub-types: None
Name CallCenterEmergencyCallCLIDPrefix
Content
  • Base XSD Type: token
  • length >= 1
Documentation Call Center emergency call CLID prefix.
Schema Component Representation
<xs:simpleType name="CallCenterEmergencyCallCLIDPrefix">
<xs:restriction base=" xs:token ">
<xs:minLength value="1"/>
<xs:maxLength value="10"/>
</xs:restriction>
</xs:simpleType>
top

Simple Type: CallCenterEnhancedReportingBrandingChoice

Parent type: xs:token (derivation method: restriction)
Sub-types: None
Name CallCenterEnhancedReportingBrandingChoice
Content
  • Base XSD Type: token
  • value comes from list: {'System'|'Custom'}
Documentation The call center enhanced reporting Enterprise or Group level branding choice.
Schema Component Representation
<xs:simpleType name="CallCenterEnhancedReportingBrandingChoice">
<xs:restriction base=" xs:token ">
<xs:enumeration value="System"/>
<xs:enumeration value="Custom"/>
</xs:restriction>
</xs:simpleType>
top

Simple Type: CallCenterEnhancedReportingSystemBrandingChoice

Parent type: xs:token (derivation method: restriction)
Sub-types: None
Name CallCenterEnhancedReportingSystemBrandingChoice
Content
  • Base XSD Type: token
  • value comes from list: {'Default'|'Custom'}
Documentation The call center enhanced reporting system level branding choice.
Schema Component Representation
<xs:simpleType name="CallCenterEnhancedReportingSystemBrandingChoice">
<xs:restriction base=" xs:token ">
<xs:enumeration value="Default"/>
<xs:enumeration value="Custom"/>
</xs:restriction>
</xs:simpleType>
top

Simple Type: CallCenterGuardTimerSeconds

Parent type: xs:int (derivation method: restriction)
Sub-types: None
Name CallCenterGuardTimerSeconds
Content
  • Base XSD Type: int
  • 1 <= value <= 25
Documentation The timer determines how long the system will wait before routing a call to a free agent.
Schema Component Representation
<xs:simpleType name="CallCenterGuardTimerSeconds">
<xs:restriction base=" xs:int ">
<xs:minInclusive value="1"/>
<xs:maxInclusive value="25"/>
</xs:restriction>
</xs:simpleType>
top

Simple Type: CallCenterMaximumScheduledReportsPerInterval

Parent type: xs:int (derivation method: restriction)
Sub-types: None
Name CallCenterMaximumScheduledReportsPerInterval
Content
  • Base XSD Type: int
  • 1 <= value <= 100000
Documentation Maximum number of call center scheduled report can be processed per report search interval.
Schema Component Representation
<xs:simpleType name="CallCenterMaximumScheduledReportsPerInterval">
<xs:restriction base=" xs:int ">
<xs:minInclusive value="1"/>
<xs:maxInclusive value="100000"/>
</xs:restriction>
</xs:simpleType>
top

Simple Type: CallCenterQueueDepthNotificationThreshold

Parent type: xs:int (derivation method: restriction)
Sub-types: None
Name CallCenterQueueDepthNotificationThreshold
Content
  • Base XSD Type: int
  • 1 <= value <= 525
Documentation Number of calls in queue before notification to agents devices.
Schema Component Representation
<xs:simpleType name="CallCenterQueueDepthNotificationThreshold">
<xs:restriction base=" xs:int ">
<xs:minInclusive value="1"/>
<xs:maxInclusive value="525"/>
</xs:restriction>
</xs:simpleType>
top

Simple Type: CallCenterQueueThresholdAverageEstimatedWaitTimeSeconds

Parent type: xs:int (derivation method: restriction)
Sub-types: None
Name CallCenterQueueThresholdAverageEstimatedWaitTimeSeconds
Content
  • Base XSD Type: int
  • 1 <= value <= 86400
Documentation Call Center Queue Threshold for Estimated wait time.
Schema Component Representation
<xs:simpleType name="CallCenterQueueThresholdAverageEstimatedWaitTimeSeconds">
<xs:restriction base=" xs:int ">
<xs:minInclusive value="1"/>
<xs:maxInclusive value="86400"/>
</xs:restriction>
</xs:simpleType>
top

Simple Type: CallCenterQueueThresholdAverageHandlingTimeSeconds

Parent type: xs:int (derivation method: restriction)
Sub-types: None
Name CallCenterQueueThresholdAverageHandlingTimeSeconds
Content
  • Base XSD Type: int
  • 1 <= value <= 86400
Documentation Call Center Queue Threshold for Average Handling Time.
Schema Component Representation
<xs:simpleType name="CallCenterQueueThresholdAverageHandlingTimeSeconds">
<xs:restriction base=" xs:int ">
<xs:minInclusive value="1"/>
<xs:maxInclusive value="86400"/>
</xs:restriction>
</xs:simpleType>
top

Simple Type: CallCenterQueueThresholdAverageSpeedOfAnswerTimeSeconds

Parent type: xs:int (derivation method: restriction)
Sub-types: None
Name CallCenterQueueThresholdAverageSpeedOfAnswerTimeSeconds
Content
  • Base XSD Type: int
  • 1 <= value <= 86400
Documentation Call Center Queue Threshold for Average speed of answer.
Schema Component Representation
<xs:simpleType name="CallCenterQueueThresholdAverageSpeedOfAnswerTimeSeconds">
<xs:restriction base=" xs:int ">
<xs:minInclusive value="1"/>
<xs:maxInclusive value="86400"/>
</xs:restriction>
</xs:simpleType>
top

Simple Type: CallCenterQueueThresholdCurrentCallsInQueue

Parent type: xs:int (derivation method: restriction)
Sub-types: None
Name CallCenterQueueThresholdCurrentCallsInQueue
Content
  • Base XSD Type: int
  • 1 <= value <= 525
Documentation Call Center Queue Threshold for Current calls in queue.
Schema Component Representation
<xs:simpleType name="CallCenterQueueThresholdCurrentCallsInQueue">
<xs:restriction base=" xs:int ">
<xs:minInclusive value="1"/>
<xs:maxInclusive value="525"/>
</xs:restriction>
</xs:simpleType>
top

Simple Type: CallCenterQueueThresholdCurrentLongestWaitingCallsTimeSeconds

Parent type: xs:int (derivation method: restriction)
Sub-types: None
Name CallCenterQueueThresholdCurrentLongestWaitingCallsTimeSeconds
Content
  • Base XSD Type: int
  • 1 <= value <= 86400
Documentation Call Center Queue Threshold for Current longest waiting call.
Schema Component Representation
<xs:simpleType name="CallCenterQueueThresholdCurrentLongestWaitingCallsTimeSeconds">
<xs:restriction base=" xs:int ">
<xs:minInclusive value="1"/>
<xs:maxInclusive value="86400"/>
</xs:restriction>
</xs:simpleType>
top

Simple Type: CallCenterReportAbadonedCallsInServiceLevel

Parent type: xs:token (derivation method: restriction)
Sub-types: None
Name CallCenterReportAbadonedCallsInServiceLevel
Content
  • Base XSD Type: token
  • value comes from list: {'Ignore All Abandoned Calls'|'Include All Abandoned Calls'|'Include Abandoned Calls Except Before Entrance Completes'|'Include Abandoned Calls Except In Interval'}
Documentation The call center enhanced reporting abadoned calls possible values for service level thresholds
Schema Component Representation
<xs:simpleType name="CallCenterReportAbadonedCallsInServiceLevel">
<xs:restriction base=" xs:token ">
<xs:enumeration value="Ignore All Abandoned Calls"/>
<xs:enumeration value="Include All Abandoned Calls"/>
<xs:enumeration value="Include Abandoned Calls Except Before Entrance Completes"/>
<xs:enumeration value="Include Abandoned Calls Except In Interval"/>
</xs:restriction>
</xs:simpleType>
top

Simple Type: CallCenterReportDataTemplateInputParameterOption

Parent type: xs:token (derivation method: restriction)
Sub-types: None
Name CallCenterReportDataTemplateInputParameterOption
Content
  • Base XSD Type: token
  • value comes from list: {'Required'|'Does Not Apply'}
Documentation Options for call center enhanced reporting data template input parameters.
Schema Component Representation
<xs:simpleType name="CallCenterReportDataTemplateInputParameterOption">
<xs:restriction base=" xs:token ">
<xs:enumeration value="Required"/>
<xs:enumeration value="Does Not Apply"/>
</xs:restriction>
</xs:simpleType>
top

Simple Type: CallCenterReportDataTemplateName

Parent type: xs:token (derivation method: restriction)
Sub-types: None
Name CallCenterReportDataTemplateName
Content
  • Base XSD Type: token
  • length >= 1
Documentation The call center enhanced reporting data template name.
Schema Component Representation
<xs:simpleType name="CallCenterReportDataTemplateName">
<xs:restriction base=" xs:token ">
<xs:minLength value="1"/>
<xs:maxLength value="80"/>
</xs:restriction>
</xs:simpleType>
top

Simple Type: CallCenterReportDateFormat

Parent type: xs:token (derivation method: restriction)
Sub-types: None
Name CallCenterReportDateFormat
Content
  • Base XSD Type: token
  • value comes from list: {'MMDDYYYY'|'DDMMYYYY'}
Documentation Date format for a call center enhanced reporting report.
Schema Component Representation
<xs:simpleType name="CallCenterReportDateFormat">
<xs:restriction base=" xs:token ">
<xs:enumeration value="MMDDYYYY"/>
<xs:enumeration value="DDMMYYYY"/>
</xs:restriction>
</xs:simpleType>
top

Simple Type: CallCenterReportFileFormat

Parent type: xs:token (derivation method: restriction)
Sub-types: None
Name CallCenterReportFileFormat
Content
  • Base XSD Type: token
  • value comes from list: {'PDF'|'XLS'}
Documentation Call center enhanced reporting report file format.
Schema Component Representation
<xs:simpleType name="CallCenterReportFileFormat">
<xs:restriction base=" xs:token ">
<xs:enumeration value="PDF"/>
<xs:enumeration value="XLS"/>
</xs:restriction>
</xs:simpleType>
top

Simple Type: CallCenterReportInputParameterOption

Parent type: xs:token (derivation method: restriction)
Sub-types: None
Name CallCenterReportInputParameterOption
Content
  • Base XSD Type: token
  • value comes from list: {'Required'|'Hidden'}
Documentation Options for call center enhanced reporting input parameters.
Schema Component Representation
<xs:simpleType name="CallCenterReportInputParameterOption">
<xs:restriction base=" xs:token ">
<xs:enumeration value="Required"/>
<xs:enumeration value="Hidden"/>
</xs:restriction>
</xs:simpleType>
top

Simple Type: CallCenterReportIntervalNumber

Parent type: xs:int (derivation method: restriction)
Sub-types: None
Name CallCenterReportIntervalNumber
Content
  • Base XSD Type: int
  • 1 <= value <= 99
Documentation The call center enhanced reporting report interval time number, to be used with the CallCenterReportIntervalTimeUnit.
Schema Component Representation
<xs:simpleType name="CallCenterReportIntervalNumber">
<xs:restriction base=" xs:int ">
<xs:minInclusive value="1"/>
<xs:maxInclusive value="99"/>
</xs:restriction>
</xs:simpleType>
top

Simple Type: CallCenterReportIntervalTimeUnit

Parent type: xs:token (derivation method: restriction)
Sub-types: None
Name CallCenterReportIntervalTimeUnit
Content
  • Base XSD Type: token
  • value comes from list: {'Hour'|'Day'|'Week'|'Month'|'Year'}
Documentation The call center enhanced reporting report interval time unit.
Schema Component Representation
<xs:simpleType name="CallCenterReportIntervalTimeUnit">
<xs:restriction base=" xs:token ">
<xs:enumeration value="Hour"/>
<xs:enumeration value="Day"/>
<xs:enumeration value="Week"/>
<xs:enumeration value="Month"/>
<xs:enumeration value="Year"/>
</xs:restriction>
</xs:simpleType>
top

Simple Type: CallCenterReportSamplingPeriod

Parent type: xs:token (derivation method: restriction)
Sub-types: None
Name CallCenterReportSamplingPeriod
Content
  • Base XSD Type: token
  • value comes from list: {'15 Minutes'|'30 Minutes'|'Hourly'|'Daily'|'Weekly'|'Monthly'}
Documentation The call center enhanced reporting sampling period.
Schema Component Representation
<xs:simpleType name="CallCenterReportSamplingPeriod">
<xs:restriction base=" xs:token ">
<xs:enumeration value="15 Minutes"/>
<xs:enumeration value="30 Minutes"/>
<xs:enumeration value="Hourly"/>
<xs:enumeration value="Daily"/>
<xs:enumeration value="Weekly"/>
<xs:enumeration value="Monthly"/>
</xs:restriction>
</xs:simpleType>
top

Simple Type: CallCenterReportServerChoice19

Parent type: xs:token (derivation method: restriction)
Sub-types: None
Name CallCenterReportServerChoice19
Content
  • Base XSD Type: token
  • value comes from list: {'Enhanced'|'Off'}
Documentation Call center report server choice.
Schema Component Representation
<xs:simpleType name="CallCenterReportServerChoice19">
<xs:restriction base=" xs:token ">
<xs:enumeration value="Enhanced"/>
<xs:enumeration value="Off"/>
</xs:restriction>
</xs:simpleType>
top

Simple Type: CallCenterReportServiceLevelObjective

Parent type: xs:int (derivation method: restriction)
Sub-types: None
Name CallCenterReportServiceLevelObjective
Content
  • Base XSD Type: int
  • 0 <= value <= 100
Documentation The call center enhanced reporting report service level objective percentage.
Schema Component Representation
<xs:simpleType name="CallCenterReportServiceLevelObjective">
<xs:restriction base=" xs:int ">
<xs:minInclusive value="0"/>
<xs:maxInclusive value="100"/>
</xs:restriction>
</xs:simpleType>
top

Simple Type: CallCenterReportTemplateAccessOption

Parent type: xs:token (derivation method: restriction)
Sub-types: None
Name CallCenterReportTemplateAccessOption
Content
  • Base XSD Type: token
  • value comes from list: {'Supervisor Only'|'Supervisor and Agent'}
Documentation The call center enhanced reporting template access option.
Schema Component Representation
<xs:simpleType name="CallCenterReportTemplateAccessOption">
<xs:restriction base=" xs:token ">
<xs:enumeration value="Supervisor Only"/>
<xs:enumeration value="Supervisor and Agent"/>
</xs:restriction>
</xs:simpleType>
top

Simple Type: CallCenterReportTemplateDescription

Parent type: xs:token (derivation method: restriction)
Sub-types: None
Name CallCenterReportTemplateDescription
Content
  • Base XSD Type: token
  • length >= 1
Documentation The call center enhanced reporting report template description.
Schema Component Representation
<xs:simpleType name="CallCenterReportTemplateDescription">
<xs:restriction base=" xs:token ">
<xs:minLength value="1"/>
<xs:maxLength value="80"/>
</xs:restriction>
</xs:simpleType>
top

Simple Type: CallCenterReportThresholdSeconds

Parent type: xs:int (derivation method: restriction)
Sub-types: None
Name CallCenterReportThresholdSeconds
Content
  • Base XSD Type: int
  • 1 <= value <= 7200
Documentation The call center enhanced reporting report threshold.
Schema Component Representation
<xs:simpleType name="CallCenterReportThresholdSeconds">
<xs:restriction base=" xs:int ">
<xs:minInclusive value="1"/>
<xs:maxInclusive value="7200"/>
</xs:restriction>
</xs:simpleType>
top

Simple Type: CallCenterReportTimeFormat

Parent type: xs:token (derivation method: restriction)
Sub-types: None
Name CallCenterReportTimeFormat
Content
  • Base XSD Type: token
  • value comes from list: {'AM/PM'|'24Hour'}
Documentation Time format for a call center enhanced reporting report.
Schema Component Representation
<xs:simpleType name="CallCenterReportTimeFormat">
<xs:restriction base=" xs:token ">
<xs:enumeration value="AM/PM"/>
<xs:enumeration value="24Hour"/>
</xs:restriction>
</xs:simpleType>
top

Simple Type: CallCenterReportType

Parent type: xs:token (derivation method: restriction)
Sub-types: None
Name CallCenterReportType
Content
  • Base XSD Type: token
  • value comes from list: {'Agent'|'Call Center Dnis'|'Call Center'}
Documentation The call center enhanced reporting type.
Schema Component Representation
<xs:simpleType name="CallCenterReportType">
<xs:restriction base=" xs:token ">
<xs:enumeration value="Agent"/>
<xs:enumeration value="Call Center Dnis"/>
<xs:enumeration value="Call Center"/>
</xs:restriction>
</xs:simpleType>
top

Simple Type: CallCenterRingTimeBeforePlayingComfortMessageBypassAnnouncementSeconds

Parent type: xs:int (derivation method: restriction)
Sub-types: None
Name CallCenterRingTimeBeforePlayingComfortMessageBypassAnnouncementSeconds
Content
  • Base XSD Type: int
  • 0 <= value <= 120
Documentation Call center ring time before playing comfort message bypass announcement.
Schema Component Representation
<xs:simpleType name="CallCenterRingTimeBeforePlayingComfortMessageBypassAnnouncementSeconds">
<xs:restriction base=" xs:int ">
<xs:minInclusive value="0"/>
<xs:maxInclusive value="120"/>
</xs:restriction>
</xs:simpleType>
top

Simple Type: CallCenterRoutingPolicy

Parent type: xs:token (derivation method: restriction)
Sub-types: None
Name CallCenterRoutingPolicy
Content
  • Base XSD Type: token
  • value comes from list: {'Longest Wait Time'|'Priority'}
Documentation Call center routing policy.
Schema Component Representation
<xs:simpleType name="CallCenterRoutingPolicy">
<xs:restriction base=" xs:token ">
<xs:enumeration value="Longest Wait Time"/>
<xs:enumeration value="Priority"/>
</xs:restriction>
</xs:simpleType>
top

Simple Type: CallCenterRoutingPriority

Parent type: xs:float (derivation method: restriction)
Sub-types: None
Name CallCenterRoutingPriority
Content
  • Base XSD Type: float
  • 0.0 <= value <= 1000000.0
Documentation Call center routing priority.
Schema Component Representation
<xs:simpleType name="CallCenterRoutingPriority">
<xs:restriction base=" xs:float ">
<xs:minInclusive value="0.0"/>
<xs:maxInclusive value="1000000.0"/>
</xs:restriction>
</xs:simpleType>
top

Simple Type: CallCenterRoutingType

Parent type: xs:token (derivation method: restriction)
Sub-types: None
Name CallCenterRoutingType
Content
  • Base XSD Type: token
  • value comes from list: {'Priority Based'|'Skill Based'}
Documentation Call Center Routing type for distributing calls within a call center.
Schema Component Representation
<xs:simpleType name="CallCenterRoutingType">
<xs:restriction base=" xs:token ">
<xs:enumeration value="Priority Based"/>
<xs:enumeration value="Skill Based"/>
</xs:restriction>
</xs:simpleType>
top

Simple Type: CallCenterScheduledReportDescription

Parent type: xs:token (derivation method: restriction)
Sub-types: None
Name CallCenterScheduledReportDescription
Content
  • Base XSD Type: token
  • length >= 1
Documentation The call center enhanced reporting scheduled report description.
Schema Component Representation
<xs:simpleType name="CallCenterScheduledReportDescription">
<xs:restriction base=" xs:token ">
<xs:minLength value="1"/>
<xs:maxLength value="80"/>
</xs:restriction>
</xs:simpleType>
top

Simple Type: CallCenterScheduledReportSearchIntervalMinutes

Parent type: xs:int (derivation method: restriction)
Sub-types: None
Name CallCenterScheduledReportSearchIntervalMinutes
Content
  • Base XSD Type: int
  • 1 <= value <= 1440
Documentation Indicates how often we search for a scheduled report to process.
Schema Component Representation
<xs:simpleType name="CallCenterScheduledReportSearchIntervalMinutes">
<xs:restriction base=" xs:int ">
<xs:minInclusive value="1"/>
<xs:maxInclusive value="1440"/>
</xs:restriction>
</xs:simpleType>
top

Simple Type: CallCenterStatisticsCollectionPeriodMinutes

Parent type: xs:int (derivation method: restriction)
Sub-types: None
Name CallCenterStatisticsCollectionPeriodMinutes
Content
  • Base XSD Type: int
  • value comes from list: {'15'|'30'|'60'}
Documentation Statistics reporting interval in minutes.
Schema Component Representation
<xs:simpleType name="CallCenterStatisticsCollectionPeriodMinutes">
<xs:restriction base=" xs:int ">
<xs:enumeration value="15"/>
<xs:enumeration value="30"/>
<xs:enumeration value="60"/>
</xs:restriction>
</xs:simpleType>
top

Simple Type: CallCenterStatisticsSamplingPeriodMinutes

Parent type: xs:int (derivation method: restriction)
Sub-types: None
Name CallCenterStatisticsSamplingPeriodMinutes
Content
  • Base XSD Type: int
  • value comes from list: {'15'|'30'}
Documentation Call Center statistics sampling period.
Schema Component Representation
<xs:simpleType name="CallCenterStatisticsSamplingPeriodMinutes">
<xs:restriction base=" xs:int ">
<xs:enumeration value="15"/>
<xs:enumeration value="30"/>
</xs:restriction>
</xs:simpleType>
top

Simple Type: CallCenterStatisticsSource17sp1

Parent type: xs:token (derivation method: restriction)
Sub-types: None
Name CallCenterStatisticsSource17sp1
Content
  • Base XSD Type: token
  • value comes from list: {'None'|'Application Server'|'External Reporting Server'}
Documentation The call center statistics source.
Schema Component Representation
<xs:simpleType name="CallCenterStatisticsSource17sp1">
<xs:restriction base=" xs:token ">
<xs:enumeration value="None"/>
<xs:enumeration value="Application Server"/>
<xs:enumeration value="External Reporting Server"/>
</xs:restriction>
</xs:simpleType>
top

Simple Type: CallCenterStrandedCallProcessingAction

Parent type: xs:token (derivation method: restriction)
Sub-types: None
Name CallCenterStrandedCallProcessingAction
Content
  • Base XSD Type: token
  • value comes from list: {'None'|'Busy'|'Transfer'|'Night Service'|'Ringing'|'Announcement'}
Documentation Call center stranded call processing action.
Schema Component Representation
<xs:simpleType name="CallCenterStrandedCallProcessingAction">
<xs:restriction base=" xs:token ">
<xs:enumeration value="None"/>
<xs:enumeration value="Busy"/>
<xs:enumeration value="Transfer"/>
<xs:enumeration value="Night Service"/>
<xs:enumeration value="Ringing"/>
<xs:enumeration value="Announcement"/>
</xs:restriction>
</xs:simpleType>
top

Simple Type: CallCenterStrandedCallUnavailableNumberOfAgents

Parent type: xs:int (derivation method: restriction)
Sub-types: None
Name CallCenterStrandedCallUnavailableNumberOfAgents
Content
  • Base XSD Type: int
  • 1 <= value <= 1000
Documentation The number of unavailable agents used to condition the Call Center stranded calls - unavailable routing policy.
Schema Component Representation
<xs:simpleType name="CallCenterStrandedCallUnavailableNumberOfAgents">
<xs:restriction base=" xs:int ">
<xs:minInclusive value="1"/>
<xs:maxInclusive value="1000"/>
</xs:restriction>
</xs:simpleType>
top

Simple Type: CallCenterStrandedCallUnavailableProcessingAction

Parent type: xs:token (derivation method: restriction)
Sub-types: None
Name CallCenterStrandedCallUnavailableProcessingAction
Content
  • Base XSD Type: token
  • value comes from list: {'None'|'Busy'|'Transfer'|'Night Service'|'Ringing'|'Announcement'}
Documentation Call center stranded calls - unavailable routing policy processing action.
Schema Component Representation
<xs:simpleType name="CallCenterStrandedCallUnavailableProcessingAction">
<xs:restriction base=" xs:token ">
<xs:enumeration value="None"/>
<xs:enumeration value="Busy"/>
<xs:enumeration value="Transfer"/>
<xs:enumeration value="Night Service"/>
<xs:enumeration value="Ringing"/>
<xs:enumeration value="Announcement"/>
</xs:restriction>
</xs:simpleType>
top

Simple Type: CallCenterThresholdCrossingNotificationEmailGuardTimerSeconds

Parent type: xs:int (derivation method: restriction)
Sub-types: None
Name CallCenterThresholdCrossingNotificationEmailGuardTimerSeconds
Content
  • Base XSD Type: int
  • 3 <= value <= 60
Documentation The time determines how long the system waits and prevents notification emails being generated as a statistic swings back and forth across a threshold.
Schema Component Representation
<xs:simpleType name="CallCenterThresholdCrossingNotificationEmailGuardTimerSeconds">
<xs:restriction base=" xs:int ">
<xs:minInclusive value="3"/>
<xs:maxInclusive value="60"/>
</xs:restriction>
</xs:simpleType>
top

Simple Type: CallCenterTimeBetweenComfortMessagesSeconds

Parent type: xs:int (derivation method: restriction)
Sub-types: None
Name CallCenterTimeBetweenComfortMessagesSeconds
Content
  • Base XSD Type: int
  • 10 <= value <= 600
Documentation The interval in seconds between each repetition of the comfort message played to queued users.
Schema Component Representation
<xs:simpleType name="CallCenterTimeBetweenComfortMessagesSeconds">
<xs:restriction base=" xs:int ">
<xs:minInclusive value="10"/>
<xs:maxInclusive value="600"/>
</xs:restriction>
</xs:simpleType>
top

Simple Type: CallCenterType

Parent type: xs:token (derivation method: restriction)
Sub-types: None
Name CallCenterType
Content
  • Base XSD Type: token
  • value comes from list: {'Basic'|'Standard'|'Premium'}
Documentation Call center type.
Schema Component Representation
<xs:simpleType name="CallCenterType">
<xs:restriction base=" xs:token ">
<xs:enumeration value="Basic"/>
<xs:enumeration value="Standard"/>
<xs:enumeration value="Premium"/>
</xs:restriction>
</xs:simpleType>
top

Simple Type: CallCenterUniformCallDistributionPolicyScope

Parent type: xs:token (derivation method: restriction)
Sub-types: None
Name CallCenterUniformCallDistributionPolicyScope
Content
  • Base XSD Type: token
  • value comes from list: {'Agent'|'Call Center'}
Documentation Call Center Uniform Call Distribution Policy Scope.
Schema Component Representation
<xs:simpleType name="CallCenterUniformCallDistributionPolicyScope">
<xs:restriction base=" xs:token ">
<xs:enumeration value="Agent"/>
<xs:enumeration value="Call Center"/>
</xs:restriction>
</xs:simpleType>
top

Simple Type: CallCenterWaitingTimeNotificationThresholdSeconds

Parent type: xs:int (derivation method: restriction)
Sub-types: None
Name CallCenterWaitingTimeNotificationThresholdSeconds
Content
  • Base XSD Type: int
  • 1 <= value <= 7200
Documentation Waiting time for a given call before notification to agents devices.
Schema Component Representation
<xs:simpleType name="CallCenterWaitingTimeNotificationThresholdSeconds">
<xs:restriction base=" xs:int ">
<xs:minInclusive value="1"/>
<xs:maxInclusive value="7200"/>
</xs:restriction>
</xs:simpleType>
top

Simple Type: CallDispositionCode

Parent type: xs:token (derivation method: restriction)
Sub-types: None
Name CallDispositionCode
Content
  • Base XSD Type: token
  • length >= 1
Documentation Call Center Call Disposition Code Value.
Schema Component Representation
<xs:simpleType name="CallDispositionCode">
<xs:restriction base=" xs:token ">
<xs:minLength value="1"/>
<xs:maxLength value="10"/>
</xs:restriction>
</xs:simpleType>
top

Simple Type: CallDispositionCodeDescription

Parent type: xs:token (derivation method: restriction)
Sub-types: None
Name CallDispositionCodeDescription
Content
  • Base XSD Type: token
  • length >= 1
Documentation Call Center Call Disposition Code Description.
Schema Component Representation
<xs:simpleType name="CallDispositionCodeDescription">
<xs:restriction base=" xs:token ">
<xs:minLength value="1"/>
<xs:maxLength value="40"/>
</xs:restriction>
</xs:simpleType>
top

Simple Type: CallDispositionCodeLevel

Parent type: xs:token (derivation method: restriction)
Sub-types: None
Name CallDispositionCodeLevel
Content
  • Base XSD Type: token
  • value comes from list: {'Enterprise'|'Group'|'Queue'}
Documentation Identifies at which level in the system an call center call disposition code is created.
Schema Component Representation
<xs:simpleType name="CallDispositionCodeLevel">
<xs:restriction base=" xs:token ">
<xs:enumeration value="Enterprise"/>
<xs:enumeration value="Group"/>
<xs:enumeration value="Queue"/>
</xs:restriction>
</xs:simpleType>
top

Simple Type: CallHandlingMinimumSamplingSize

Parent type: xs:int (derivation method: restriction)
Sub-types: None
Name CallHandlingMinimumSamplingSize
Content
  • Base XSD Type: int
  • 1 <= value <= 100
Documentation The minimum number of entries for the call handling time moving average to be valid.
Schema Component Representation
<xs:simpleType name="CallHandlingMinimumSamplingSize">
<xs:restriction base=" xs:int ">
<xs:minInclusive value="1"/>
<xs:maxInclusive value="100"/>
</xs:restriction>
</xs:simpleType>
top

Simple Type: CallHandlingSamplingPeriodMinutes

Parent type: xs:int (derivation method: restriction)
Sub-types: None
Name CallHandlingSamplingPeriodMinutes
Content
  • Base XSD Type: int
  • 5 <= value <= 30
Documentation The moving average period used to calculate the call handling time.
Schema Component Representation
<xs:simpleType name="CallHandlingSamplingPeriodMinutes">
<xs:restriction base=" xs:int ">
<xs:minInclusive value="5"/>
<xs:maxInclusive value="30"/>
</xs:restriction>
</xs:simpleType>
top

Simple Type: DNISPriority

Parent type: xs:token (derivation method: restriction)
Sub-types: None
Name DNISPriority
Content
  • Base XSD Type: token
  • value comes from list: {'0 - Highest'|'1 - High'|'2 - Medium'|'3 - Low'}
Documentation Choices for DNIS priority.
Schema Component Representation
<xs:simpleType name="DNISPriority">
<xs:restriction base=" xs:token ">
<xs:enumeration value="0 - Highest"/>
<xs:enumeration value="1 - High"/>
<xs:enumeration value="2 - Medium"/>
<xs:enumeration value="3 - Low"/>
</xs:restriction>
</xs:simpleType>
top

Simple Type: DNISPromoteCallPrioritySeconds

Parent type: xs:int (derivation method: restriction)
Sub-types: None
Name DNISPromoteCallPrioritySeconds
Content
  • Base XSD Type: int
  • 1 <= value <= 1800
Documentation Timer to upgrade the priority for a DNIS number
Schema Component Representation
<xs:simpleType name="DNISPromoteCallPrioritySeconds">
<xs:restriction base=" xs:int ">
<xs:minInclusive value="1"/>
<xs:maxInclusive value="1800"/>
</xs:restriction>
</xs:simpleType>
top

Simple Type: EstimatedWaitMessageDefaultCallHandlingMinutes

Parent type: xs:int (derivation method: restriction)
Sub-types: None
Name EstimatedWaitMessageDefaultCallHandlingMinutes
Content
  • Base XSD Type: int
  • 1 <= value <= 100
Documentation The default number of call handling minutes.
Schema Component Representation
<xs:simpleType name="EstimatedWaitMessageDefaultCallHandlingMinutes">
<xs:restriction base=" xs:int ">
<xs:minInclusive value="1"/>
<xs:maxInclusive value="100"/>
</xs:restriction>
</xs:simpleType>
top

Simple Type: EstimatedWaitMessageMaximumPositions

Parent type: xs:int (derivation method: restriction)
Sub-types: None
Name EstimatedWaitMessageMaximumPositions
Content
  • Base XSD Type: int
  • 1 <= value <= 100
Documentation The number of position for which the estimated wait is played.
Schema Component Representation
<xs:simpleType name="EstimatedWaitMessageMaximumPositions">
<xs:restriction base=" xs:int ">
<xs:minInclusive value="1"/>
<xs:maxInclusive value="100"/>
</xs:restriction>
</xs:simpleType>
top

Simple Type: EstimatedWaitMessageMaximumWaitingMinutes

Parent type: xs:int (derivation method: restriction)
Sub-types: None
Name EstimatedWaitMessageMaximumWaitingMinutes
Content
  • Base XSD Type: int
  • 1 <= value <= 100
Documentation The number of minutes for which the estimated wait is played.
Schema Component Representation
<xs:simpleType name="EstimatedWaitMessageMaximumWaitingMinutes">
<xs:restriction base=" xs:int ">
<xs:minInclusive value="1"/>
<xs:maxInclusive value="100"/>
</xs:restriction>
</xs:simpleType>
top

Simple Type: EstimatedWaitMessageOperatingMode

Parent type: xs:token (derivation method: restriction)
Sub-types: None
Name EstimatedWaitMessageOperatingMode
Content
  • Base XSD Type: token
  • value comes from list: {'Position'|'Time'}
Documentation The type of estimated wait message that is played.
Schema Component Representation
<xs:simpleType name="EstimatedWaitMessageOperatingMode">
<xs:restriction base=" xs:token ">
<xs:enumeration value="Position"/>
<xs:enumeration value="Time"/>
</xs:restriction>
</xs:simpleType>
top

Simple Type: EstimatedWaitMessageTimeBetweenUpdatesSeconds

Parent type: xs:int (derivation method: restriction)
Sub-types: None
Name EstimatedWaitMessageTimeBetweenUpdatesSeconds
Content
  • Base XSD Type: int
  • 10 <= value <= 600
Documentation The interval in seconds between each repetition of the estimated wait time/location message played to queued users.
Schema Component Representation
<xs:simpleType name="EstimatedWaitMessageTimeBetweenUpdatesSeconds">
<xs:restriction base=" xs:int ">
<xs:minInclusive value="10"/>
<xs:maxInclusive value="600"/>
</xs:restriction>
</xs:simpleType>
top

Legend

Complex Type:

Schema Component Type

AusAddress

Schema Component Name
Parent type: Address (derivation method: extension)
Sub-types:
  • QLDAddress (by restriction)
If this schema component is a type definition, its type hierarchy is shown in a gray-bordered box.
Name AusAddress
Abstract no
The table above displays the properties of this schema component.
XML Instance Representation
<... country="Australia" >
<unitNo> string </unitNo> [0..1]
<houseNo> string </houseNo> [1]
<street> string </street> [1]
Start Choice [1]
<city> string </city> [1]
<town> string </town> [1]
End Choice
<state> AusStates </state> [1]
<postcode> string <<pattern = [1-9][0-9]{3}>> </postcode> [1] ?
</...>

The XML Instance Representation table above shows the schema component's content as an XML instance.

Schema Component Representation
<complexType name="AusAddress">
<complexContent>
<extension base=" Address ">
<sequence>
<element name="state" type=" AusStates "/>
<element name="postcode">
<simpleType>
<restriction base=" string ">
<pattern value="[1-9][0-9]{3}"/>
</restriction>
</simpleType>
</element>
</sequence>
<attribute name="country" type=" string " fixed="Australia"/>
</extension>
</complexContent>
</complexType>
The Schema Component Representation table above displays the underlying XML representation of the schema component. (Annotations are not shown.)
top

Glossary

Abstract (Applies to complex type definitions and element declarations). An abstract element or complex type cannot used to validate an element instance. If there is a reference to an abstract element, only element declarations that can substitute the abstract element can be used to validate the instance. For references to abstract type definitions, only derived types can be used.

All Model Group Child elements can be provided in any order in instances. See: http://www.w3.org/TR/xmlschema-1/#element-all.

Choice Model Group Only one from the list of child elements and model groups can be provided in instances. See: http://www.w3.org/TR/xmlschema-1/#element-choice.

Collapse Whitespace Policy Replace tab, line feed, and carriage return characters with space character (Unicode character 32). Then, collapse contiguous sequences of space characters into single space character, and remove leading and trailing space characters.

Disallowed Substitutions (Applies to element declarations). If substitution is specified, then substitution group members cannot be used in place of the given element declaration to validate element instances. If derivation methods, e.g. extension, restriction, are specified, then the given element declaration will not validate element instances that have types derived from the element declaration's type using the specified derivation methods. Normally, element instances can override their declaration's type by specifying an xsi:type attribute.

Key Constraint Like Uniqueness Constraint, but additionally requires that the specified value(s) must be provided. See: http://www.w3.org/TR/xmlschema-1/#cIdentity-constraint_Definitions.

Key Reference Constraint Ensures that the specified value(s) must match value(s) from a Key Constraint or Uniqueness Constraint. See: http://www.w3.org/TR/xmlschema-1/#cIdentity-constraint_Definitions.

Model Group Groups together element content, specifying the order in which the element content can occur and the number of times the group of element content may be repeated. See: http://www.w3.org/TR/xmlschema-1/#Model_Groups.

Nillable (Applies to element declarations). If an element declaration is nillable, instances can use the xsi:nil attribute. The xsi:nil attribute is the boolean attribute, nil, from the http://www.w3.org/2001/XMLSchema-instance namespace. If an element instance has an xsi:nil attribute set to true, it can be left empty, even though its element declaration may have required content.

Notation A notation is used to identify the format of a piece of data. Values of elements and attributes that are of type, NOTATION, must come from the names of declared notations. See: http://www.w3.org/TR/xmlschema-1/#cNotation_Declarations.

Preserve Whitespace Policy Preserve whitespaces exactly as they appear in instances.

Prohibited Derivations (Applies to type definitions). Derivation methods that cannot be used to create sub-types from a given type definition.

Prohibited Substitutions (Applies to complex type definitions). Prevents sub-types that have been derived using the specified derivation methods from validating element instances in place of the given type definition.

Replace Whitespace Policy Replace tab, line feed, and carriage return characters with space character (Unicode character 32).

Sequence Model Group Child elements and model groups must be provided in the specified order in instances. See: http://www.w3.org/TR/xmlschema-1/#element-sequence.

Substitution Group Elements that are members of a substitution group can be used wherever the head element of the substitution group is referenced.

Substitution Group Exclusions (Applies to element declarations). Prohibits element declarations from nominating themselves as being able to substitute a given element declaration, if they have types that are derived from the original element's type using the specified derivation methods.

Target Namespace The target namespace identifies the namespace that components in this schema belongs to. If no target namespace is provided, then the schema components do not belong to any namespace.

Uniqueness Constraint Ensures uniqueness of an element/attribute value, or a combination of values, within a specified scope. See: http://www.w3.org/TR/xmlschema-1/#cIdentity-constraint_Definitions.

top